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Click on the categories below to find what you are looking for...

  • Apply
    • BackCategory
    • Advertising sign
      • BackCategory
      • Advertising sign application form
    • Building related
      • BackCategory
      • Building Certificates - Northern areas
        • BackCategory

        • BETHALSDORP  /IBHAYI / MOTHERWELL / KWADWESI / KWAMAGXAKI / NEW BRIGHTON / KWAZAKHELE

          Fayrosa James  -  SENIOR BUILDING INSPECTOR
          fjames@mandelametro.gov.za
          041-506 2559
          079 490 0403

          BETHELDORP     

          Henry Kayster  -  BUILDING INSPECTOR
          hkayster@mandelametro.gov.za
          041-506 2559
          079 490 0387

          KWAMAGXAK I/ KWADWESI                       

          Lewis Blignaut  -  BUILDING INSPECTOR
          lblignaut@mandelametro.gov.za
          041-506 2558
          079 490 0388

          IBHAYI                  

          Steven Adjei  -  BUILDING INSPECTOR
          sadjei@mandelametro.gov.za
          041-506 2550
          079 490 0944

          BETHELSDORP                   

          Nceba Mthwisha  -  BUILDING INSPECTOR
          nmthwisha@mandelametro.gov.za
          041-506 2556

          MOTHERWELL  

          Basil Makana  -  BUILDING INSPECTOR
          bmakana@mandelametro.gov.za
          041-506 2505
          078 058 8848

          WELLS ESTATE                  

          Sizwe Pakati  -  BUILDING INSPECTOR
          spakati@mandelametro.gov.za
          041-506 2503
          084 263 2311

          MOTHERWELL                  

          Solomon Mbangi  -  BUILDING INSPECTOR
          smbangi@mandelametro.gov.za

          041-506 1496    

                                       

      • Building Certificates - PE areas
        • BackCategory

        • Pumza Gwabeni  -  SENIOR BUILDING INSPECTOR (PE)
          pgwabeni@mandelametro.gov.za
          041 506 2122
          079 8916 062

          FRAMESBY / FERNGLEN / SUNRIDGE PARK / HUNTERS RETREAT

          Tracy-Leigh Stephen  -  BUILDING INSPECTOR
          tstephen@mandelametro.gov.za
          041 506 2120
          073 7202 720

          PE FARMS                           

          Bennie Schmidt - BUILDING INSPECTOR
          bschmidt@mandelametro.gov.za
          041 506 2328
          078 2166 710

          MILL PARK / MOUNT ROAD / NEWTON PARK / NORTH END                          

          Hanlie Fourie - BUILDING INSPECTOR
          hfourie@mandelametro.gov.za
          041 506 2147
          078 2588 959

          CENTRAL / HARBOUR / SOUTH END / SUMMERSTRAND / HUMEWOOD / SCHOENMAKERS -                 

          Pietro Benini  -  BUILDING INSPECTOR
          pbenini@mandelametro.gov.za
          041 506 2137
          079 8916 103

          ALGOA PARK / AMSTERDAMHOEK / COEGA / REDHOUSE / SWARTKOPS / WELLS ESTATE / NEW BRIGHTEN                          

          Susan Barnardo  -  BUILDING INSPECTOR
          sbarnard@mandelametro.gov.za
          041 506 2126
          079 4900 386

          GELVANDALE / KOSTEN / MALABAR                        

          Randall Adams  -  BUILDING INSPECTOR
          radams@mandelametro.gov.za
          041 506 2494
          079 4900 400

          GREENBUSHES / KABEGA                             

          Lloyd Perils  -  BUILDING INSPECTOR
          lperils@mandelametro.gov.za
          041 506 2247
          079 8916 088

          WESTERING / COTSWOLD                           

          Thandokazi Mkhwe -  BUILDING INSPECTOR
          tmkhwe@mandelametro.gov.za
          041 506 2152    

          PARSONSVLEI                    

          Nondumiso Noruwana -  BUILDING INSPECTOR
          nnorowana@mandelametro.gov.za
          041 506 1737    

          WALMER                            

          Sinyusele Mgudlwa -  BUILDING INSPECTOR
          simgudlwa@mandelametro.gov.za
          041 506 2121    

          LORRAINE / FAIRVIEW                   

          Justin Arendse  -  BUILDING INSPECTOR
          jarendse@mandelametro.gov.za
          041 506 2437
          079 4900 399

          THEESCOMBE / MOUNT PLEASANT / CHARLO / BUSHY PARK / KRAGGA KAMMA                  

          Eric Shultz  -  BUILDING INSPECTOR
          eshultz@mandelametro.gov.za
          041 506 2228
          071 6080 905

          PORT-ELIZABETH                              

          Glen Claasen  -  LAW ENFORCEMENT OFFICER
          gclaasen@mandelametro.gov.za
          041 506 2410
          079 8916 122

                                       

      • Building Certificates - Uitenhage/Despatch areas
        • BackCategory

        • UITENHAGE / DESPATCH / COLCHESTER / PARMS UITENHAGE / KWANOBUHLE

          Anees Zondie -  SENIOR BUILDING INSPECTOR
          azondie@mandelametro.gov.za
          041 994 1112
          079 490 0397

          WHOLE UITENHAGE AND DESPATCH RDP

          Theunis Kleinhans -  BUILDING INSPECTOR
          tkleinhans@mandelametro.gov.za
          041 944 1140
          079 490 0394

          KWANOBUHLE (FROM 1 - 11)                    

          Desmond Bouw  -  BUILDING INSPECTOR
          dbouw@mandelametro.gov.za
          041 944 1135
          083 321 2624

          FARMS AND RDP            

          Heinrich Meyer - BUILDING INSPECTOR
          hmeyer@mandelametro.gov.za
          041 944 1141
          079 490 0406

          CENTRAL, TOWN AND INDUSTRIAL                        

          Marius Stoltz - BUILDING INSPECTOR
          mstoltz@mandelametro.gov.za
          041 944 1102
          084 520 5632

          DESPATCH AND COLCHESTER    

          Cornelius Potgieter - BUILDING INSPECTOR
          cpotgieter@mandelametro.gov.za
          041 944 1641
          079 891 6058

          NORTHERN AREAS (UITENHAGE)                            

          Razeen Ackerdien -  BUILDING INSPECTOR
          rackerdien@mandelametro.gov.za
          041 944 1168
          079 490 1367

          IBHAYI AND UITENHAGE                             

          Andrew Brooks  -  LAW ENFORCEMENT OFFICER
          abrooks@mandelametro.gov.za
          041 944 1603
          079 899 9155

                                       

      • Building demolition
        • BackCategory
        • Building demolition application form
      • Building Line - relaxation
        • BackCategory
        • Building line relaxation application form
      • Building Plan
        • BackCategory
        • Building plan application form
      • Building records of my property
        • BackCategory

        • The Building Inspectorate Office is the primary source of information about your property. Ask for a copy of the history for your property. This history is typically previously approved plans with dates of all building additions done and general data about the construction. The Building Inspectorate Main Office (PE) can be reached at 041 506 2462.

          Please note that copies of the records can be made at the Central Information offices (Ground Floor, Lillian Diedricks Building) after payment has been made on the ground floor at the cashiers, Mfanasekhaya Gqobose Building. Please note that no cash will be accepted for plan copies at the Building Inspector Archive counter and that you will only receive a receipt for payment to be made at the cashiers. You will be charged according to size of prints of the plans as well as the amount of copies you require.
      • Property development
        • BackCategory

        • The zoning regulations as well as the correct property description and details of the size, orientation etc can be obtained from 3rdfloor, Lillian Diedericks (Brister House), 191 Govan Mbeki Avenue, Port Elizabeth.

          Details of restrictions set out in the Title Deed can be established by obtaining a copy of the Title Deed from the Deeds Office, or the Bank or Financial Institution that holds the mortgage bond.

          Can I change the zoning regulations and/or remove restrictive conditions of title?

          If a proposed property development requires a change of the zoning regulations or amendment of the title conditions, this is possible, but requires an application and a formal procedure. There are numerous different kinds of applications, many which are technically and legally complex.  It is therefore advisable to consult a professional town planning consultant or other professionals.

          Some development proposals may not require rezoning or removal of restrictive conditions but nevertheless need the Councils permission.  These are known as Consent Applications and are usually less complex, but need to be legally and technical correct.

          Pre-consultation process where a planner will advise the applicant on which land application to apply and Pre-consultation forms are available at 3rd floor, Lillian Diedericks (Brister House), 191 Govan Mbeki Avenue, Port Elizabeth.

          Form for the various types of applications available at 2ndfloor, Lillian Diedericks (Brister House), 191 Govan Mbeki Avenue, Port Elizabeth. Click here to download the form.

      • Questions & Answers
        • BackCategory
        • Building inspectorate Frequently Asked Questions and Answers
    • Business Related
    • Clearance Certificates
      • BackCategory
      • How do I apply for a Billing Clearance Certificate?
        • BackCategory

        • The municipal account holder, authorized person or director of the business wishing to tender, must call in person at the Billing Clearance office, in order to request a certificate.

          The billing clearance official on duty will interrogate the NMBM Billing System to verify whether any debt is owing to NMBM and issue the relevant certificate.

          If there are arrears service charges owing to NMBM, the applicant will be required to settle the full arrears or conclude suitable re-payment arrangements in terms of Council’s approved Debt Collection Policy. A copy of said policy can be found under policies on the NMBM Website in order to view details of affordable r-payment terms on offer by NMBM.

          Billing Clearance Office Contact Details:

          Tel: 041 – 506 3136
          Fax: 041 – 086 5773 809
          Email: billclear@mandelametro.gov.za
          Address: NMBM Stores, Harrower Road, North End

          Kindly note that a fee will be payable, in terms of Council’s approved Tariff Policy, in order to obtain two (2) copies of the billing clearance certificate. 

          This fee will increase with each financial year, on the 1st July. In order to confirm the fee as at today, kindly view NMBM’s Tariffs on the NMBM website.

      • How do I obtain a 'diagram clearance certificate' of my newly subdivided erf?
        • BackCategory

        • You (or your Conveyancer) can lodge the following documents to 'Land Survey Enquiries Counter' on the 3rd floor Kwantu Towers:

          a) Approved land survey diagrams (SG diagrams)

          b) Council subdivision application approval

          c) Plumbing- and Electrical certificates

             (Council application annexures 1 & 2)

          Please note that in the case of new Townships (General plans) 'service certificates' must be forwarded by the Consultant Engineer to 'Planning and Development' on the 4th floor Kwantu Towers for Municipal clearance purposes.

      • How many types of billing certificates are there?
        • BackCategory

        • There are two (2) types of Billing Clearance Certificates can be issued: 

          • For Businesses that do not have any accounts with NMBM
          • For Businesses that have accounts with NMBM 

          Businesses who have accounts with NMBM - the following procedures will apply:


          1) Close corporation (1-10 members)

          The CK document issued by the Registrar of Companies has to be produced with every Tender Application and all Identity Numbers of members/directors/persons listed on the CK Document are used to search for any accounts with outstanding balances, before a Billing Clearance Certificate can be issued.


          If any accounts are in arrears, the accounts must first be paid up or arrangements made to settle outstanding debt.

          Customer Care Section has to furnish the person with a letter informing NMBM: Stores that the accounts were settled or that formal arrangements have been concluded as the transactions will not reflect immediately on the customer’s account.


          2) Co-Operatives


          Members can be more than 10 members. In this particular instance the persons who have signing powers, and search for their personal accounts & Business Account.


          Once again, Customer Care Section has to furnish the person with a letter informing NMBM: Stores that the accounts were settled or that formal arrangements have been concluded as the transactions will not reflect immediately on the customer’s account.


          3) Sole Proprietorship


          Single individuals with valid tax clearance certificate and ID document to check for an account in their name – Business & Residential premises.


          If any accounts are in arrears, the accounts must first be paid up or arrangements made to settle outstanding debt.

          Customer Care Section has to furnish the person with a letter informing NMBM: Stores that the accounts were settled or that formal arrangements have been concluded as the transactions will not reflect immediately on the customer’s account.


          General Notes

          • If a person/member/director is no longer with the Partnership/Co-Operative/Company/ they should go back to the Registrar of Companies to have their name/s legally removed and produce new CK document. Only then the stakeholder’s status will be omitted from the Billing Clearance Certificate.
          • Individuals who are operating Businesses from home and the account are in the name of their parents and who are still living with their family cannot be held accountable for their family’s accounts. 
          • Potential Suppliers who are under administration must first have their administration order rescinded and formal arrangements made before a Billing Clearance Certificate can be issued. Customer Care Section has to furnish the person with a letter informing stores that the accounts were settled or that formal arrangements have been concluded as the transactions will not reflect immediately on the customer’s account.
      • What is a Billing Clearance Certificate?
        • BackCategory

        • A Billing Clearance Certificate is a document that all Registered Companies, Close Corporations, Trusts, Partnerships and a Sole Proprietorships, require when the wish to tender on any contract/supply of goods/rendering of services etc. which went out on Tender from NMBM. In order for any prospective Supplier, he / she / the business have to be registered on the NMBM Supplier Database with Trade World. The Billing Clearance Certificate contains the following information:

          • Date of issue
          • Time of issue
          • Name of the business
          • Address from which the business is being operated
          • All NMBM accounts and persons linked to the application. (Business and/or Residential)
          • The expiry date of the certificate which is only valid for 30 days.

          When receiving the tender applications with the Billing Clearance Certificate & Tax Clearance Certificate attached, all accounts are verified on the system as paid up. If the accounts are up to date, the tender application will be accepted.


          In the event that an account is in arrears, the tender application will not be considered, unless the account is paid in full or suitable arrangements have been made by the customer if he/she has a pending query on their account(s).


          In instances like this Customer Care Section need to supply the person with a letter stating that formal arrangements have been concluded or that the account is paid up to date as the payments and arrangements will not reflect on the system immediately. After completion of the above, a new and valid Billing Clearance Certificate can be issued again.


          A Tender Application should always be accompanied by the following legal documents:

          • A valid Billing Clearance Certificate
          • A valid Tax Clearance Certificate issued by SARS

          Without the submission of the two legal documents, the tender application will not be considered.

    • Disabled Parking Disk
      • BackCategory
      • The Traffic and Licensing Services Department at the corner of Sidwell and Cresswell Streets accept payment for Traffic Fines, Warrants of Arrest, Accident Reports, Electricity, Dog Licenses and Parking Discs for the Physically Disabled in the cash hall of its Customer Care Centre.

        Tel: 041 402 1000
        Fax: 041402 1166
        email: traffic@mandelametro.gov.za
        APPLY HERE
    • Electricity
      • BackCategory
      • Alteration or installation of service cable
        • BackCategory
        • Service cable application form
      • Converting to a Pre-paid meter
        • BackCategory
        • Converting to pre-paid application form
      • Electricity Questions & Answers
        • BackCategory
        • Electricity related Frequently Asked Questions and Answers
      • Electricity Services
        • BackCategory
        • Application for electricity services
          • BackCategory
          • Electricity services application form
        • Electricity service - Moving IN
          • BackCategory
            • Take your ID and the correct address where you require the connection to your nearest municipal enquiries office. Take money or a chequebook along with you, as deposits and connection fees are payable.
            • In terms of the relevant NMBM By-law, the institution may contract with the registered owner of a property only: therefore you must be the registered owner in order to open a service (water and/or electricity) account.
            • Where the owner cannot report to the counter to sign the contract/agreement form, the owner may send a duly authorised person, together with a power of delegation letter, in order to open the account. Note that the account will be opened in the owner’s name – not in the name of the delegated representative.
            • Tenants cannot open accounts in their own names.
            • Request the enquiry clerk for assistance to open an account at the counter and ask about the deposit and connection fees.
            • The connection form will be completed on-line, whereafter the required deposit is payable at the cashiers in the banking hall.
            • The cashier will keep your connection form and forward it to the correct department for connection.
            • You will receive a copy with your receipt printed on the connection form.
        • Electricity service - Moving OUT - Flat, House or Business
          • BackCategory
            • Take your ID with you to your nearest municipal enquiries office. You will be asked the address of the property you plan to vacate and the date on which you wish to have your services disconnected.
            • This has to be done at least four workings days prior to the date on which you want the services terminated
            • The clerk will process your request on-line and issue you with a copy as proof. 
        • Electricity services STOP due to illegal occupancy
          • BackCategory
          • Please forward a letter to customer care that indicates the address, your account number and the date you would like services to be cut. The owner will be held liable for the reconnection cost and the settlement of arrear amounts on the account.

            E-mail: customercare@mandelametro.gov.za
            Tel: 041 506 5555
        • Electricity Substation Specifications
          • BackCategory
          • Electricity Substation Specifications
      • Small Scale Embedded Generation (SSEG)
        • BackCategory
        • SSEG application form
    • Estate late transfer
      • BackCategory

      • An ‘estate late’ account applies where the registered owner/occupant of a property passed away. The account will become an ‘estate late’ account once the NMBM is notified via a death certificate.

        If the deceased had a will and a beneficiary is stated in the will, a normal transfer has to take place and the required deposit must be paid if the beneficiary is working and his/her income exceeds two state pensions. If the beneficiary is unemployed or his/her income is less than two state pensions, the MBM will transfer the property free of charge unto the name of the beneficiary. Please take note that the monthly account has to be paid after the deceased passed away. If the beneficiary is unemployed, he/she can apply for ATTP. 

        Please contact your nearest Customer Care center. 

    • Fire Safety Certificate
      • BackCategory
        • An appointment must be made with the Fire Safety Division. 041 585 2311
        • A physically inspection will be within 24 hours. 
        • Council’s Tariff of Charges will apply. 

        NOTE: There are costs involved for certain services. Contact: 041 585 2311.

        For any South Africa National Standards (SANS) queries or the purchase of SANS documents, please contact the Standards Sales Office at 012 4286198 / 6834 or sales@sabs.co.za.


    • General Valuation Objection
      • BackCategory

      • Please click on this link to view the value of your property as per the 2022 Property Valuation roll.


        Should you wish to file an objection, kindly register and log in directly from the 2022 Property Valuation application, then follow the prompts online.




    • Hall Booking
      • BackCategory
      • Please click on the name of the facility to view the location, map and directions.

        For bookings, please phone: 041 506 3363 / 2

        FACILITY NAME

        SUBURB

        Allanridge Civic Centre

        KABAH LANGA

        Babs Madlakane Hall

        KWANOBHULE

        Blue Horizon Bay Community Hall

        BLUE HORIZON BAY

        Bolo Punch Hall

        IBHAYI

        Booysens Park Community Centre

        BLOEMENDAL

        Chatty Community Centre

        BETHELSDORP

        City Hall

        CENTRAL

        Colchester Community Hall

        Colchester

        Cripple Care Hall and Clinic

        IBHAYI

        Daleview Community Hall

        KHAYAMNAMDI

        Despatch Town Hall

        DESPATCH

        Ernst Swanepoel

        DESPATCH

        Feathermarket Hall

        CENTRAL

        Gelvandale Community Hall

        GELVANDALE

        George Botha Community Centre

        BLOEMENDAL

        Helenvale Community Resource Center

        GELVANDALE

        Henry Fazzi Hall

        KWADWESI

        Jarman Hall

        KORSTEN

        Jeff Masemola Hall

        KWANOBHULE

        Joe Slovo Community Hall

        DESPATCH

        Jubilee Hall

        UITENHAGE

        Kabah Langa Hall

        UITENHAGE

        Khayamnandi Hall

        KHAYAMNAMDI

        Kuyga Community Hall

        GREENBUSHES

        Kwamagxaki Hall

        KWAMAGXAKI

        Lecture Hall van Stadens wild flower reserve

        FARMS UITENHAGE

        Lillian Ngoyi Indoor Sport Centre

        IBHAYI

        Malabar Community Centre

        MALABAR

        Motherwell Community Centre

        MOTHERWELL

        Motherwell N.U.30 Hall

        MOTHERWELL

        Nangoza Jebe Hall (Centenary Hall)

        IBHAYI

        Norris Singaphi Hall (Daku Hall)

        IBHAYI

        Old Wool Board

        CENTRAL

        Pieter Rademeyer Hall

        ALGOA PARK

        Raymond Mhlaba Indoor Sport Centre

        MOTHERWELL

        Rosedale Recreation Hall

        UITENHAGE

        Sanddunes Community Hall

        COLCHESTER

        Seaview Community Centre

        CLARENDON MARINE

        Soweto On Sea Multi-Purpose Center

        Soweto on Sea

        Soweto-on-sea Community Hall

        IBHAYI

        Uitenhage Indoor Sport Centre

        UITENHAGE

        Uitenhage Town Hall

        UITENHAGE

        Walmer Town Hall

        WALMER

        War Memorial Hall

        IBHAYI

        Wells Estate Community Hall

        WELLS ESTATE

        West End Community Hall

        BETHELSDORP

        Willows Hall

        SCHOENMAKERSKOP


    • Internship / EPWP / Bursary
      • BackCategory
      • Click to view work related opportunities in NMBM
    • Land development
      • BackCategory
      • Land Development Application Form
        • BackCategory
        • Land Development Application form
      • Land Development Pre-Consultation
        • BackCategory

        • Effective as at 01 March, 2020

          ·      All land development applications must be screened on the 3rd floor (room number 3 and 4) Lillian Diedericks Building, contact person: Ms Van Der Mescht @ 041 506 2435 & Mr Masixole Bana @ 041 506 2426 prior to it being submitted at Records (Ground floor) Lillian Diedericks Building, this will be conducted between 08H00 to 12H00 daily.

          ·        Screening will verify that all required documentation is included and application checklist will be stamped.

          ·        Applications that require documentation will be considered incomplete and will not be accepted for /at submission.

          ·        Records will only accept application submissions that has been stamped and that includes confirmation of payment.

          Download pre-consultation application form
    • Library Services
      • BackCategory
      • Children library services
        • BackCategory
        • Library services for Children info sheet
      • Free e-books
        • BackCategory
        • 1. You need to be a registered member of a NMBM Library
          2. You will need your library card number to log into Overdrive (platform where our eBooks are hosted)
          3. Click here to go directly to the eBook also called eMedia or eLibrary 

          NB: To access eBooks, you must not have any alerts attached to your user profile (i.e. fines, overdue items,  etc) 
      • Free newspapers and magazines
        • BackCategory
        • 1. You need to be a registered member of a NMBM Library
          2. You will need your library card number to log into PressReader (platform where newspapers and magazines are hosted)
          3. Click here to go directly to PressReader.

          NB: To access PressReader, you must not have any alerts attached to your user profile (i.e. fines, overdue items,  etc) 
      • I lost my library book, what do I do?
        • BackCategory
        • Report this to your library immediately to prevent fines being incurred.  You will be asked to either pay the replacement cost of the book, or to replace it with the same or similar title in mint condition.
      • Join the library
        • BackCategory
        • Joining is free of charge, and can be done at any of the metro libraries.  Take along your ID and proof of your residential address. If you are not resident in the metro area, you can join as a short-term user; your SA ID or passport plus proof of residential address is required.
          List of NMBM libraries and contact details

          Alternatively, please click HERE to download the Library Membership Application Form.
      • Libraries with free WiFi
        • BackCategory
        • What is e-Connect?

          e-connect service is a dedicated in-door service that brings the classroom to you. On registration, it allows students to link up with the NMMU learning sites and the NMBM website for free.  Each person gets 100Mb per device per day for free to brows other sites not listed above.  

          Which Municipal venues offer Free Wi-Fi?

          At all the listed sites below:
          • Algoa Park Library,
          • Cleary Park Customer Care,
          • ETB Customer Care/Mfanasekhaya Qqobose Banking Hall,
          • Korsten Library, 
          • Korsten Office Customer Care, 
          • Korsten: Drivers Licence Testing Centre, Motherwell Library, 
          • New Brighton Customer Care, 
          • New Brighton Library, 
          • Newton Park Library, 
          • North End Library, 
          • Raymond Mhlaba Sports Centre Customer Care, 
          • Uitenhage Customer Care,
          • Uitenhage Town Library, 
          • Walmer Customer Care,
          • Walmer Library, 
          • Zwide Library

          What do I need to connect?

          A Smart Phone, to activate your Wi-Fi on your phone

          Can I use it even if I'm not a student?

          Yes.

          Why is it only available inside the venue - I want to sit outside?

          Its confine to the listed offices for Security Reasons

          How many free data do I get and for how long is it active?

          100 Meg p/day p/device

          Are there any free websites and what are the URL's?

          Yes, NMBM web site and the three learning sites for the NMMU students.

          Do I have to register and why?

          Yes, for security reasons. 

          How do I connect?

          Connect on your Wi-Fi and link onto your browser.

          Can I carry my data over to the next day?

          No, you get another 100Mb the next day.

          Will I lose my data if I go to another venue?

          Not if you have not used up your 100mb of data. You can take it from one venue to the other.

          Who pays for it?

          The National department of Telecommunication has paid for this service for 24 months.

          How do I get help if I’m stuck?

          You can call the Call Centre Number 0861 468 7768  or visit support@alwayson.co.za

          Can I transfer my data to another person?

          No.

          How many devices can I connect in one day?

          As many as you want.
      • Renew library book/s
        • BackCategory
        • You may request a renewal by phoning the library where you borrowed the book.  Have you library membership card and your books at hand, as you will be need to give the staff your user number and the book numbers.  You will be given a renewal reference number and the new due dates.

          You may also send an email to bookrenewals@mandelametro.gov.za, giving the same information.  You will receive an email giving you the new due dates.
    • Licenses and Permits
      • BackCategory
      • Boat license
        • BackCategory
        • Licences for Sundays River and Swartkops River are the responsibility of the Environmental Management Sub-Directorate and can be obtained at the following places: 

          1.Swartkops River:  Rod Club:  041 466 1690 or Sundays River 
          2. At the security boom at Pearsons Park Caravan Park
          3. All other boat licences or seaworthy certificates will be issued by the SA Maritime Safety Authority (SAMSA),  www.samsa.org.za
      • Do I need a permit to launch a motor-powered vessel from the beach area?
        • BackCategory
        • Yes, a permit is required to launch a boat from the coastal zone area.
          Applications can be made at the Beach Office of the Municipality: 

          E-mail: adminbo@mandelametro.gov.za
          Tel: 041 506 1747
      • Driver's Licences
        • BackCategory
        • Check and validate your driver's licence
          • BackCategory
          • NATIS has implemented an online system where motorists can check the validity/status of their licence cards. Please click HERE and follow the prompts. 
        • Download driver's license application forms
          • BackCategory
          • All application forms are available for download in our Document Library, category FORMS.

            Click on the following to download the appropriate application form:

            MC Medical Certificate for PRDP - Application form

            PD1 Application for professional driving permit (PRDP)

            DCT Declaration in respect of lost documents

            DL1 Application for Driving License

            LL1 Application for Learners License

            AVL 009 Application for licensing a motor vehicle

            NCO Notification of change of ownership of a motor vehicle
        • Driver's License Test
          • BackCategory

          • NATIS has implemented an online system where motorists can make online applications. Please click HERE and follow the prompts. 

            OR

            Make the application in person at either the Driver’s License Testing Centre at 275 Durban Road, Korsten or at the Traffic Department in Uitenhage (76 Cuyler Street, Central, Uitenhage). 

            OR

            Make an online appointment by telephone: 

            Port Elizabeth: 041 506 1100 / 1022

            Uitenhage: 041 995 2700

            Complete the DL1 Application for Driving License

            You will need to take with you:

            1. Your identity document

            2. Two recently taken passport photographs

            3. Proof of address as per FICA/RICA requirements.

            Complete the relevant application form.

            The cost of the test:

            • Code C1, C, EC1 or C: R345.00

            • Code B or EB: R294.00

            • Code A or A: R225.00

            • Issue of license card: R216.00

            PLEASE NOTE:

            Applicants who do not comply with the restrictions/limitations set out in their learner’s license regarding glasses/contact lenses, etc. will not be tested and will forfeit their test fee.

            Once the applicant has passed his/her Driver’s License Test, the fee to issue the document must be paid on the day of the test. Should this fee not be paid on the day of  test, the Driver’s License cannot be issued, as the NaTIS does not permit the NaTIS operator to do the transaction.

        • Duplicate Driver's license
          • BackCategory

          • NATIS has implemented an online system where motorists can make online applications. Please click HERE and follow the prompts. 

            or

            Make the application in person, at either the Driver’s License Testing Centre at 275 Durban Road, Korsten or at the Traffic Department in Uitenhage (76 Cuyler Street, Central, Uitenhage).

            You will need to take with you:

            1.       Your identity document

            2.       Two recently taken passport photographs

            3.       Proof of address as per FICA/RICA requirements.

            Complete the relevant application form, to be obtained at either the Driver’s License Testing Centre at 275 Durban Road, Korsten or at the Traffic Department in Uitenhage (76 Cuyler Street, Central, Uitenhage)

            Complete the relevant declaration explaining the loss/theft, etc. of document

            The cost of a Duplicate Learner’s License is R180.00

        • Duplicate Learner's License
          • BackCategory

          • NATIS has implemented an online system where motorists can make online applications. Please click HERE and follow the prompts. 

            OR

            Make the application in person, at either the Driver’s License Testing Centre at 275 Durban Road, Korsten or at the Traffic Department in Uitenhage (76 Cuyler Street, Central, Uitenhage).

            You will need to take with you:

            1.       Your identity document

            2.       Two recently taken passport photographs

            3.       Proof of address as per FICA/RICA requirements.

            Complete the relevant application form, to be obtained at either the Driver’s License Testing Centre at 275 Durban Road, Korsten or at the Traffic Department in Uitenhage (76 Cuyler Street, Central, Uitenhage)

            Complete the relevant declaration explaining the loss/theft, etc. of document

            The cost of a Duplicate Learner’s License is R180.00

        • Learner's driving license test
          • BackCategory

          • NATIS has implemented an online system where motorists can make online applications. Please click HERE and follow the prompts. 

            OR

            Make the application in person, at either the Driver’s License Testing Centre at 275 Durban Road, Korsten or at the Traffic Department in Uitenhage (76 Cuyler Street, Central, Uitenhage).

            You will need to take with you:

            1.       Your identity document

            2.       Two recently taken passport photographs

            3.       Proof of address as per FICA/RICA requirements.

            Complete the relevant application form, to be obtained at either the Driver’s License Testing Centre at 275 Durban Road, Korsten or at the Traffic Department in Uitenhage (76 Cuyler Street, Central, Uitenhage)

            Complete the relevant declaration explaining the loss/theft, etc. of document

            The cost of a Duplicate Learner’s License is R180.00

        • Professional Driver's Permit (PDP)
          • BackCategory

          • APPLYING FOR A PROFESSIONAL DRIVER'S PERMIT (PrDP)

            NATIS has implemented an online system where motorists can make online applications. Please click HERE and follow the prompts. 

            OR

            1.    The applicant must report to the Drivers Licence Testing Center at 275 Durban Road in Korsten with the following requirements. 

            • Must be above the age of 18 to obtain a PrDP for goods only with no criminal record.
            • Must be above the age of 21 to obtain a PrDP for passengers with no criminal record.
            • Must be above the age of 25 to obtain a PrDP for Dangerous Goods with no criminal record.
            • Applicants requiring a Dangerous Goods  PrDP must produce a training certificate in the handling of Dangerous Goods not older than (6) six months.
            • When reporting to the enquiries counter a valid South African I/D must be produced.
            • A valid proof of physical address must be produced that is not older than 3 months.
            • One recent photograph must be supplied by the applicant.
            • R 216 for the application of the new drivers licence card.
            • R 108 for the application of the PrDP. 

            2.  A yellow PD1 application form together with a white medical certificate, valid for (2 ) two months, and may only be completed by a Doctor, will be handed out to be completed.

            3.  Follow the  queue  at  the licence renewal machine by the wooden benches that are situated on the left side of the building as the building is entered.

            4.  Upon completion of the eye test  and  taking  of  finger  prints, proceed to the cashiers to make the required payment.

            5.  It will be explained to the applicant and documentation given to make payment of R 90 at a bank for the processing of the  finger prints.

            6.  The processing of  finger prints takes about 2 weeks and once processed a notification will be sent via sms to the applicant informing them that the  finger print application has been completed.

            7.  Once the  finger print report is received back at the D.L.T.C. and no problems are experienced, the application is then completed by the drivers licence card being ordered.

            8.  The process from start to finish without any problems takes about 8 weeks.

            9.  Once the  finger prints have been approved and the applicant requires a temporary drivers licence then a further R 96 can be paid with an additional photograph. This document is valid for a period of (6) six months.

            10.Once the new card has arrived with the PRDP printed thereon and is ready for collection a  post card is forwarded to the given address to come and collect the card.

        • Traffic Driver's License renewal requirements- credit card format
          • BackCategory

          • NATIS has implemented an online system where motorists can make online applications. Please click HERE and follow the prompts

            OR

            Make the application in person at either the Driver’s License Testing Centre at 275 Durban Road, Korsten or at the Traffic Department in Uitenhage (76 Cuyler Street, Central, Uitenhage).

            Fill in the DCT form (Declaration in respect of lost documents)

            You will need to take with you:

            1. Your identity document

            2. Three recently taken passport photographs

            3. Proof of address as per FICA/RICA requirements.

            Complete the relevant application form, to be obtained at either the Driver’s License Testing Centre at 275 Durban Road, Korsten or at the Traffic Department in Uitenhage (76 Cuyler Street, Central, Uitenhage). 

            DL1 Application for Driving License

            Cost of new card: R216.00

            A Temporary Driver’s License (cost: R96.00) must be taken out to cover the period during which the application is being processed


        • When do I need a PDP ? (Professional Driver's Permit)
          • BackCategory

          • If you drive one of the following vehicles, you need a Professional Driver’s Permit:

            • a goods vehicle, with gross vehicle mass exceeding  3 500 kg;

            • a breakdown vehicle;

            • a bus;

            • a minibus, with a gross vehicle mass exceeding 3500 kg; or which is designed or adapted for the conveyance of 12 or more persons, including the driver;

            • a motor vehicle used for the conveyance of persons for reward;

            • a goods vehicle carrying dangerous goods, the gross vehicle mass of which exceeds 3500 kg, or a vehicle to which standard specifications SABS 1398 "Road tank vehicles for petroleum-based flammable liquids" or standard specification SABS 1518: "Transportation of dangerous goods - design requirements for road tankers" apply; 

            • A motor vehicle conveying 12 or more persons, including the driver. 

      • Fishing license
        • BackCategory
        • No  licence is needed to fish in fresh water. Licences for fishing in the ocean can be obtained at any Post Office.
      • Food Compliance license for Hawkers/Restaurants/Shops/Caterers.
        • BackCategory
        • Application form for Certificate of acceptability for Food Premises  
          You also need to apply for a Business License 
          Application form for Business License
      • Fuel Storage Permit
        • BackCategory
          • Fuel Storage Permits are valid for one (1) year and can be obtained from the Fire Safety Division. Tel: 041 585 2311
          • Council’s Tariff of Charges will apply.

           NOTE: There are costs involved for certain services. Contact: 041 585 2311.

           For any South Africa National Standards (SANS) queries or the purchase of SANS documents, please contact the Standards Sales Office at 012 4286198 / 6834 or sales@sabs.co.za.

      • Public Event
        • BackCategory
        • You require permission to host an event on the beachfront from the Sport, Recreation Arts and Culture directorate. Applications can be submitted to the Beach Office.
      • Trade Effluent Permit
        • BackCategory
        • Apply for a Trade Effluent Permit
      • Transportation of Plants or Animals
        • BackCategory
        • 1. Plants - Permits for owning and/or transporting (i.e. cycads)
          2. Animal - Permits for owning and/or transporting (i.e. reptiles)
          3. Game farms - Transport of game and certificates of adequate enclosures for game farms
          4. Nurseries

          The Contact details are as follows: Switchboard: 041 508 5803 or Mr Mike Eksteen: 041 508 5825 or Mike.eksteen@deaet.ecape.gov.za or Pumza.mapara@deaet.ecape.gov.za

          Harvesing of plants:

          In the case of harvesting plants from construction and/or development sites on erven owned by the Municipality, permission (in the form of a letter) has to be obtained from the Municipality first.

          The letter will then be taken to DEDEA (the Department of Economic Development, Environmental Affairs & Tourism) in order to obtain a permit. The letter can be obtained from (depending on the area in which the erf is situated): Settlers Park Nature Reserve:  041 506 1799 or Van Stadens Wild Flower Reserve:  041 956 0155
      • Vehicle registration certificates
        • BackCategory
        • MVR1-MIB Form: Application for INITIAL vehicle registration

          ADV Form: Application to DEREGISTER a vehicle 

          DRC Form: Application for a DUPLICATE vehicle registration certificate

          DCT Form: Declaration in respect of lost documents regarding motor vehicles
    • Municipal Account
      • BackCategory
      • Account Balance
        • BackCategory

        • There are various ways to obtain your municipal account online:

          1. Request account via the NMBM Account e-Service (IVR):

          2. Request account by telephone: 041 506 5533

          3. See more Account Services (IVR) information

          4. Request via email: Click on the button below, please include your ACCOUNT NUMBER.

          REQUEST HERE
      • Account related information sheet
        • BackCategory
        • Various account related notices
      • Account Services
        • BackCategory
        • IVR Account Services
      • Business Account Services
        • BackCategory
        • Help with Business Account
      • Debit order form
        • BackCategory
        • Debit order application form
      • New Municipal Account
        • BackCategory

        • The transferring attorney, seller or buyer (new owner) can email a copy of the registration confirmation which will be sent to the Rates Department in order to open a rates account for the new owner and close the rates account of the previous owner.

          The new owner must visit (no on-line application process available) a Customer Care Centre 30 days after sending the registration confirmation and provide the following information, in order to open a water account for the newly acquired property which will then result in the previous owner’s consumption account being closed:

          • New owner's ID
          • Letter of ownership confirmation or new rates account
          • R350.00 water security deposit (if water not included in levy account)
          • R450.00 electricity security deposit if credit electricity meter installed on property
          • Where pre-paid electricity meter installed on property, then bring with the prepaid card (no deposit required for a pre-paid meter) 

          "Please note that the following centres are currently open to the public from 8:00 to 15:30, Monday to Friday:

          (1) Mafana Sekhaya Gqobose (Old City Treasurer), Govan Mbeki Avenue

          (2) Korsten office (opposite Livingstone Hospital)

          (3) Uitenhage office (at Uitenhage City Hall)

          (4) Motherwell Thusong Centre

          (5) New Brighton, Ntshekisa Road

          (6) Walmer, Heugh Road

          (7) Despatch City Hall

          (8) Cleary Park Shopping Centre

          (9) Kwanobuhle

      • Stop services
        • BackCategory
        • Please forward a letter to Customer Care that indicates the address, your account number and the date you would like services to be cut. The owner will be held liable for the re-connection cost and the settlement of arrear amounts on the account.

          E-mail: customercare@mandelametro.gov.za
          Tel: 041 506 5555
    • Subsidies and Rebates
      • BackCategory
      • Criteria and Application forms for Subsidies and Rebates
    • Trees to be planted on the verge in front of my property
      • BackCategory
      • Contact the NMBM Call Centre on 0800 50 2020 or one of the following Parks offices:

        Victoria Park  – 041 506 7620
        (Wards 1, 6, 8, 14 - 22, 31, 40) 

        St George's Park  – 041 506 2780
        (Wards 2, 3, 4, 5, 7, 11)

        Hillside Depot  – 041 506 7606
        (Wards 9, 10, 12, 13, 23, 24 - 28, 30,32, 35, 39, 53 54, 55, 56, 57, 58, 59, 60 )

        Buxton Rd Depot  – 041 994 1178
        (Uitenhage/Despatch Wards 29, 33, 34, 36, 37, 38, 41 - 52)
    • Urban Agriculture assistance
      • BackCategory

      • ECONOMIC DEVELOPMENT TOURISM AND AGRICULTURE: URBAN AGRICULTURE SUB-DIRECTORATE

        This sub-directorate has a mandate of assisting emerging metro farmers, both in the livestock and crop production industry. The type of assistance received is in the form of infrastructure development, equipment and production inputs. Examples of assistance:

         

        • Fencing, boreholes, irrigation system installation, hydroponics development etc
        • Garden equipment, animal feeding equipment, water tanks, etc
        • Seeds, fertilizers, animal feed (chicken, piggery, cows, goats, etc.)

         

        CRITERIA FOR ASSISTANCE:

        Food gardens and Crop Production Projects: MUST HAVE

         

        • An operational piece of land
        • Proof of land ownership (lease agreement for commercial projects/hydroponics tunnels/ Aquaponics minimum 10 years, for food gardens minimum of 3 years)
        • Operating in an area of 1 Ha for food gardens, 1 Ha and above for commercial projects (e.g. Hydroponics/aquaponics)
        • Be a registered entity (land of above 1 Ha)
        • Business Plan (land of above 1 Ha)
        • Certified identity documents of project members

         

         

        Livestock Farming and Commercial Projects: MUST HAVE

         

        • An operational piece of land
        • Proof of land ownership (lease agreement or copy of title deed)
        • Operate in an area of 1 Ha or less for food gardens, 1 Ha and above for commercial projects (hydroponics / aquaponics etc)
        • Certified identity documents of project members
        • Business Plan (land of above 1 Ha)
        • Be a registered entity (land of above 1 Ha)

         

         PROCESS:

         

        • Application to be filled and attach necessary documents
        • Deliver to the following address:

         

        Ø  7th Floor, Kwantu Towers

        Vuyisile Mini Square

        Govan Mbeki, PE

         

        OR

         

        Ø  Email: pnmali@mandelametro.gov.za

        CONTACT PERSONS:

         

        • Mr Mzwanele Ngokro – Livestock Production

         

        041 461 1461/09 or 082 317 9037

         

         

        • Ms Nozipho Mkhabela – Crop Production or Food Gardens

         

        041 461 1461/09 or 082 371 8985

         

         

        • Ms Pamela Mali – Secretarial Support

         

         

        041 503 7504 or 079 490 0709

    • Vacancy
      • BackCategory
      • Vacancies
  • Know More
    • BackCategory
    • Accounts / Statements
      • BackCategory
      • About Accounts /Statements
    • A-Z Services Directory
      • BackCategory
      • A-Z Services telephone directory
    • By-Laws
      • BackCategory
      • View By-laws
    • Community awareness
      • BackCategory
      • Account related information sheet
        • BackCategory
        • Various account related notices
      • Disasters
        • BackCategory
        • Natural Disasters, what to do?
      • Electricity related
        • BackCategory
        • Electricity safety around the home
          • BackCategory
          • Electricity safety tips in and around the house
        • Electricity shocks from appliances
          • BackCategory
          • How to deal with electricity shocks from appliances
        • Eskom Checklist
          • BackCategory
          • Eskom Cheklist for loadshedding
        • Eskom Factsheet - Energy saving tips
          • BackCategory
          • Electricity saving tips
        • Eskom Pumped storage - How it works
          • BackCategory
          • Eskom Pumped storage explained
        • Geyser control device project
          • BackCategory
          • Answer:Geyser control
        • Load-shedding Explained - How / Why / What to do
          • BackCategory
          • Load-shedding - How / Why / What to do
        • Safety First - Infographics
          • BackCategory
          • Videos and Infographics
      • Hiking Trails
        • BackCategory
        • Aloe Trail
          • BackCategory
          • Aloe trail information
        • Hiking - Coastal Fynbos Trial
          • BackCategory
          • Fynbos trial information
        • Lower Guinea Fowl Trial
          • BackCategory
          • Guinea Fowl trail information
        • Roseate Fern Trail
          • BackCategory
          • Roseate Trail information
        • Sacramento Trail
          • BackCategory
          • Sacramento trail information
        • Van Stadens Wildflower Trail
          • BackCategory
          • Van Stadens trail information
      • Peer Educator
        • BackCategory
        • Peer educator information
      • Revenue Collection and account related
        • BackCategory
        • Revenue en Account related booklet
      • Safety & Security related
        • BackCategory
        • Disaster Management
          • BackCategory
          • Disaster and household Community awareness brochure for schools

            Afrikaans                 English                  Xhosa
        • Smash & Grab Safety tips
          • BackCategory
          • Smash & Grab awareness information
      • Study Tips
        • BackCategory
        • Study tips
      • Town Planning Fact Sheet
        • BackCategory

        • TOWN PLANNING FACT SHEET

          Did you know?

          Town Planners make better and more sustainable places for everyone to live, work and enjoy. Planners balance social, economic and environmental needs to shape the way that towns and cities grow and to create great communities for everyone.

          What do Town Planners do?

          Depending on the job role, it may include:

          •        designing new towns or villages

          •        improving communities and the environment

          •        writing and explaining regulations and rules

          •        protecting buildings that are of historical and architectural importance

          •        ensuring that suitable land becomes available for development and supporting business and jobs

          Did you know?

          Zoning is the way governments control the physical development of land and the kinds of uses to which each individual property may be put.  Zoning laws/Schemes typically specify the areas in which residential, industrial, recreational or commercial activities may take place.

          What is a subdivision?

          The subdivision of land is a process where one property is divided into two or more portions.  Schemes and policies usually specify the minimum erf size for an area when undertaking a subdivision.

          Did you know?

          You may change the zoning of your property to another zone through a processed called ‘rezoning’. Let’s say your property is zoned Residential 1 in terms of the zoning scheme and you now intend to operate a business on the same property, a rezoning to a business zone would enable you to do this.

          What is a Local Spatial Development Framework?

          A LSDF is a plan that provides the long term vision of how a specific geographical area in the Municipality should be developed. Some municipalities refer to this plan as a Local Area Plan

          I want to build a house- where do I start?

          You need to first acquire a site and check whether the zone of the property permits the development of a house. The Residential 1 zone is the most appropriate zone for a dwelling house

          What is a pre- consultation?

          A pre- consultation is the process in which advice can be sought from the Council before submitting a formal application for your intended development

          Did you know?

          That the Land Use Scheme of the Municipality contains a zoning table which indicates uses that are freely permissible and uses that can be obtained via Councils Special Consent

          How can I find out what my property is zoned for?

          You may contact the Land Planning branch of the Municipality on 041 506 2241 or visit the municipal website on www.nelsonmandelabay.gov.za

          What is a freely permissible use?

          A freely permissible use does not require submission of an application to the Municipality for land use rights. However, Council requires the submission of a Site Development Plan indicating how the use rights are to be implemented on site

          How much does it cost to submit a Site Development Plan?

          Nothing at all- this service is offered by Council for free

          Did you know?

          That some title deeds contain restrictive conditions which may limit future development of a property. An application can be submitted to the Municipality to have these removed

          Did you know?

          That the Spatial Planning and Land Use Management Act (No. 16 of 2013) serves as a framework that regulates all matters pertaining to spatial planning, land use management and land development in South Africa

          Where can I obtain application forms for permission to carry out development?

          The forms may be obtained at the Properties and Administration branch of the Municipality on the 2nd floor at the Lilian Diedericks Building (former Brister House)

      • Water related
        • BackCategory
        • How and Why to save water in South Africa
          • BackCategory
          • Water saving guidelines for South Africa
        • Water flow restrictions
          • BackCategory
          • Water flow restrictors information
    • Contact Us
      • BackCategory
      • Contact us
    • Councillors Contact details
      • BackCategory
      • Councillors contact details
    • Covid-19 Vaccination Sites and other information
      • BackCategory
      • Covid-19
    • Director's contact details
      • BackCategory
      • Directors contact details
    • Documents
      • BackCategory
      • Document library
    • Electricity Meter Software update (TID)
      • BackCategory

      • (Prepaid electricity meter software update - Token Identification update - TID)

        WHY MUST PREPAID ELECTRICITY METERS BE UPDATED? 

        • The current pre-paid electricity metering software will expire in 2024 for all prepaid electricity meters in South Africa.
        • Prepaid meters must be updated, or you won’t be able to recharge your meter with new tokens and won’t have a power supply.
        • Updates to the software of pre-paid electricity meters will be done in a phased approach across the Metro to ensure all meters are updated ahead of the deadline.
        • Only when an area is due for updating, customers will get the UPDATE codes with their normal purchase. Customers in areas that have not been reached yet as per the schedule, will not be eligible to update their meters yet. 


        WHICH METERS MUST BE UPDATED? 

        • All prepaid electricity meters in South Africa. 


        BY WHEN MUST METERS BE UPDATED? 

        • All prepaid meters must be updated by November 2024. 


        WILL ALL CUSTOMERS BE ABLE TO UPDATE THEIR METERS IMMEDIATELY? 

        • No.
        • Prepaid Meters will be updated in accordance with the area schedule below provided by the Municipality. Only when an area is being updated as per the schedule, will update codes be issued when making a purchase. Update codes will not be issued to areas not earmarked for updating in a certain month and customers in the areas that have not yet been reached for updating, will not yet be eligible to update their meters. 


        AREA SCHEDULE FOR UPDATES

        Ward No     Activation Date

        • 16 - Activated
        • 1  - Activated
        • 2  - 7 June 2022
        • 3, 4, 5  - 25 June 2022
        • 6, 7, 8  - 25 July 2022
        • 9, 10, 11 - 25 August 2022
        • 12, 13, 14 - 25 September 2022
        • 15, 17, 18  - 25 October 2022
        • 19, 20,  21  - 25 November 2022
        • 22, 23, 24  - 27 December 2022
        • 25, 26,  27  - 25 January 2023
        • 28, 29, 30  - 25 February 2023
        • 31, 32, 33  - 25 March 2023
        • 34, 35, 36  - 25 April 2023
        • 37, 38, 39  - 25 May 2023
        • 40, 41, 42  - 25 June 2023
        • 43, 44, 45  - 25 July 2023
        • 46, 47, 48  - 25 August 2023
        • 49, 50, 51  - 25 September 2023
        • 52, 53, 54  - 25 October 2023
        • 55, 56, 57  - 25 November 2023


        HOW SHOULD METERS BE UPDATED? 

        • Most customers prefer updating their own meters. You will be able to update your own meter easily when making an electricity purchase.
        • When making a purchase for the earmarked area (as per schedule), two 20-digit update codes will be included, along with the usual electricity token, as soon as updates are being done in your area and you are eligible for the update.
        • The schedule will be made available on the NMBM website 

        Follow the easy steps below to enter your codes WHEN your area is scheduled for an update: 

        • Enter the first 20 digits of the update code and wait for it to be accepted.
        • Enter the second 20 digits of the update code and wait for it to be accepted.
        • Enter your 20-digit token to recharge your units as normal. 


        ARE ALL NMBM PREPAID METERS AFFECTED BY THE TID ROLL-OVER? 

        • Yes, as soon as the codes are received. 


        HOW LONG ARE THE UPDATE CODES VALID FOR? 

        • For as long as you have not yet utilised the token, but make sure you enter an unused token on the meter first. 


        WHAT HAPPENS IF l LOSE MY SLIP? WILL l BE ABLE TO GET THE 40 DIGITS AGAIN? 

        • You will have to call the Municipality to get the code. Currently, there is no way to get a copy from a vendor.


        WHO CAN I CONTACT IF I HAVE ANY QUESTIONS? 

        • Please call the Electricity and Energy Call center at 041 506 5595

    • Frequently Asked Questions & Answers
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      • FAQ - Click to view the categories
    • Guidelines / Instruction Manuals
      • BackCategory
      • Guidelines & Manuals
    • How to register for the Waste Separation at Source Programme (S@S)
      • BackCategory
      • Step by step instructions on how to register for the S@S Pilot programme
    • IDP (Integrated Development Plan)
      • BackCategory
      • IDP
    • Legislation
      • BackCategory
      • Legislation
    • Load-shedding
      • BackCategory
      • Load-shedding schedules
    • Opportunities offered by NMBM
      • BackCategory
      • Opportunities in Nelson Mandela Bay
    • Policies
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      • NMBM Policies
    • Regulations
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      • NMBM Regulations
    • Tariffs
      • BackCategory
      • NMBM Tariffs
    • Ward Maps
      • BackCategory
      • NMBM Ward Maps
    • Waste Minimisation / Recycling
      • BackCategory
      • Submit Request

        Please click on the above button if you would like to receive more information on Waste Minimisation and Recycling.
    • Water Master Plan 2005-2020
      • BackCategory
      • NMBM 5 Year Water Master Plan
  • Pay / Buy
    • BackCategory
    • Buy or lease land from the Municipality
      • BackCategory

      • External parties may submit an application to purchase, lease or encroach on municipal land.

        Submission of application

        Applications must be hand delivered to the Executive Director: Human Settlements (Attention: Property Management Division).

        Physical Address:

        Human Settlements Records Division
        Ground Floor
        Lillian Diedericks Building
        Govan Mbeki Avenue

        Application documentation needed

        There is no formal application form as of yet, but an application should clearly state:

        The property details: as much detail as possible, i.e. erf number and or address; locality map of sort -

        ·        What the land is to be used for

        ·        Motivation for the acquisition

        ·        Preferred method of disposal: Sale; Lease or Encroachment

        ·        Name and contact details of the applicant

        Application process and time frames

        ·        Once the hand-delivered application is received, acknowledgment of receipt of application will be e-mailed to the applicant with the contact details of the relevant official dealing with the application.

        ·        The application will be subjected to internal circulation (SALT) in order to assess whether the subject land is required for municipal purposes, the most fundamental question to be responded to.

        ·        A report will be prepared for consideration by full Council via the relevant standing committee of Council (Human Settlement Committee) and the Executive Mayor.

        ·        The report will recommend and Council will resolve whether the land can be disposed and if so in what manner, i.e. by means of public tender or by means of expression of interest.

        ·        Both instances will be advertised in the media; tenders will be considered by the Land Evaluation Committee and adjudicated

        ·        Time frames are according to SPLUMA (Spatial Planning and Land Use Management Act) -View info-graphic

        Cost

        The cost will vary according to the TYPE of application. Examples of TYPE include but are not limited to: Rezoning /Closure / Survey / Sub- division / Market value. Disposal and transfer will be for the cost of the applicant.

    • Municipal Account
      • BackCategory
      • How and where do I pay my municipal account
        • BackCategory
        • NMBM banking details are as follows:
          ABSA current account: 40-7953-3842
          Branch code: 632005

          EFT payments:
          Set the Nelson Mandela Bay Municipality up as a beneficiary and use your 12 Digit municipal account number e.g 600 224 068 008 as your reference number on your payment notification.

          Please note

           

          • All EFT payments must be made 4 days before the account due date to ensure the payment is allocated to the correct municipal account by due date. 
          • EFT payments less than 4 days before the account due date could be allocated to the municipal account after the due date and the account holder will be liable for late payment interest. 
          • Your new month's account will always reflect an arrear amount if the payment is allocated after the statement is processed. 
          • Please pay timeously in future. 

           

          The following ABSA account number must be used for the payment of multiple accounts:

          Account beneficiary: Nelson Mandela Bay Metropolitan Municipality 
          Absa current account
          Account number: 40-7953-3826
          Branch Code: 632005

          Paying in person at a Customer Care Centre

           

          • Ensure that you have your account (original or copy) with you. 
          • Visit your nearest municipal Customer Care office. Make sure that the cashier counts the money in front of you.
          • Do not accept any receipt other than one printed by the computer. 
          • Check your change in front of the cashier. 
          • If you leave before checking your change, you are implying that you are satisfied with the transaction. 
          • Any error will be much more difficult to resolve at a later stage. 
          • Make sure that your account number is printed on the receipt and that the amount is correct. If not satisfied, insist on speaking to the Supervisor. 
          • Note: Debit and Credit cards payments to a maximum of R8 000.00 are accepted.

           


      • How do I read my municipal account?
        • BackCategory
        • How to read my Municipal Account
      • How do I settle an overdue account after the services was cut off?
        • BackCategory
        • Pay overdue account
      • My electricity has been blocked or disconnected, whom should I contact?
        • BackCategory

        • You could visit any of the offices below between 08:00 - 15:30 on weekdays to pay your arrears. If you have paid your arrears via the internet, you must supply your receipt number and proof of payment by calling any of the centres on the numbers below, between 08:00 - 16:30. The Customer Care Helpline on tel: 041-506 5555 is also open Monday to Friday, from 08:00 - 16:30. Fax your receipt to fax numbers 041-506 1304 or 041-506 1442.

           

          MUNICIPAL PAY POINTS

           

           

           

          OFFICE

          TEL NUMBER

          ADDRESS

          Mfanasekhaya Gqobose Building

          041-506 5555

          Govan Mbeki Avenue, Central

          KwaNobuhle

          041-506 5555

          Ponana Tini Road, next to Fire Station

          Uitenhage

          041-506 5555

          Town Hall Building

          Walmer

          041-506 5555

          Heugh Road, 6th Avenue Shopping Mall

          Cleary Park

          041-506 5555

          Cleary Park Shopping Centre

          Despatch

          041-506 5555

          Main Road

          Korsten

          041-506 5555

          Ablett Road, opposite Livingstone Hospital

          Kwamagxaki (Temporarily closed)

          041-506 5555

          Cnr of Ralo and Uitenhage Roads

          New Brighton

          041-506 5555

          Ntshekisa Road

          Traffic Department - Sidwell

          041-402 1000

          Cnr of Creswell Street and Sidwell Avenue

          Electricity Directorate (Munelek)

          041-392 4111

          46 Harrower Road, North End

           

          • Alternatively, the following number can be contacted after 16:30: tel. 041-506 17:00 until 20:00 
      • What do I do if I can't pay my municipal account?
        • BackCategory
        • Assistance To The Poor (ATTP)
      • What is the responsibility of a municipal account holder?
        • BackCategory

        • (1) The account holder must pay all amounts due to Council as reflected in the municipal account, and the onus is on the account holder to verify the accuracy of such account.

          (2) An account holder must pay for metered services, the assessment rates, other municipal charges, levies, fees, fines, interest, taxes or any other liability or obligation from the date of origin of such municipal charges until the written termination of the services.

          (3) An account holder -

          (a) has one account number and will be rendered one account, on which the due date for settlement of the total amount owing is reflected; and

          (b) will be rendered an account monthly in cycles of approximately thirty days;

          (4) Payment must be received on or before the due date at close of business on the due date.

          (5) Payment made via any of the service providers appointed by Council to receive payments on its behalf, should be made at least four working days before the due date to enable the payment to be processed, and interest will accrue should Council receive payment after the due date.

          (6) Where the account holder effects payment of an account via a service provider four working days or more before the due date and such service provider fails to furnish Council with the relevant payment details, such service provider may be held liable for all charges incurred by Council to recover an arrear amount erroneously reflected on the account of the account holder, as well as for interest charges.

          (7) Council may estimate the quantity of metered services supplied in respect of a period or periods within the interval between actual successive readings of the meters, and may render an account to an account holder for the quantity of metered services so estimated.

          (8) If an account holder is dissatisfied with an account rendered for metered services supplied by Council, such account holder may, prior to the due date stipulated therein, object in writing to the account, setting out reasons for his/her dissatisfaction.

          (9) Should any dispute arise as to the amount owing by an account holder, and subject to the provisions of Section 102 of the Act, the account holder must notwithstanding such dispute proceed to make regular payments by the due date, based on the calculation of the average municipal account for the preceding three months prior to the arising of the dispute and taking into account interest as well as the annual amendments of tariffs of Council.

          (10) An error or omission in any account or failure to render an account will not relieve the account holder of the obligation to pay by the due date

          (11) If an account holder uses water or electricity for a category of use other than that for which it is supplied by Council and is in consequence not charged for water or electricity so used, or is charged for the water or electricity at a rate lower than that at which the account holder should be charged, the account holder will be held liable for the amount due to Council in accordance with the prescribed charges in respect of -

          (a) the quantity of water or electricity which, in the opinion of the relevant Directorate Manager, the account holder has used and for which the account holder has not been charged; or

          (b) the difference between the cost of the water or electricity used by the account holder at the rate at which the account holder has been charged and the cost of the water or electricity at the rate at which the account holder should have been charged.

          (12) An account holder will not be entitled to a reduction of the amount payable for metered services that are lost due to a default in the meter, save in terms of the Provisions of Clause 17(8)(c).

          (13) Council may -

          (a) consolidate any separate accounts of an account holder liable for payment to the Municipality; and

          (b) credit any payment by an account holder against any debt of that account holder.

          Interest levied on an account can be reversed only if there was an error on the side of the NMBM. Payments made at an agency (bank, post office or via easypay) must be made at least four (4) days before the due date indicated on the statement.

    • Pre- Paid Electricity vending outlets
      • BackCategory
      • Pre-paid Electricity outlets
    • Pre-paid Electricity
      • BackCategory

      • You can buy pre-paid electricity in four (4) ways.

        1)    Visit your nearest vendor or Customer Care office with either your electricity swipe card or an old token for your address. Make sure that the vendor or cashier counts the money in front of you. Check your change in front of the vendor or cashier. If you leave before checking your change, you are implying that you are satisfied with the transaction. Any error is much more difficult to resolve at a later stage. Make sure that the correct details (pre-paid meter number etc) are printed on the token and that the amount is correct.

        2)     You can also purchase pre-paid electricity via the NMBM’s IVR telephone system. You have to register as an IVR user by supplying your banking details; you will receive a pin code, which you must use when doing the purchase via your cell phone. See all the benefits of the IVR system and register as a user today!  

        3)     You can register the NMBM as a beneficiary on your on-line banking and purchase electricity via your bank.  

        4)    Register and use the WireIT platform. Once registered, you have the ability to choose the method to make your purchase, either via Cellphone banking / EFT / ATM / from one of the following banks: ABSA, FNB, Nedbank, Standard Bank and Capitec. - How to use WireIT


        List of Prepaid vendors within the NMBM

    • Traffic Fines
      • BackCategory
      • The Traffic and Licensing Services Department at the corner of Sidwell and Cresswell Streets accept payment for Traffic Fines, Warrants of Arrest, Accident Reports, Electricity, Dog Licenses and Parking Discs for the Physically Disabled in the cash hall of its Customer Care Centre.

        Traffic fine enquiries: 041 402 1064

        Tel: 041 402 1000
        Fax: 041402 1166
        email: traffic@mandelametro.gov.za

        EFT payments

        The following ABSA account number must be used for the payment of multiple accounts and Traffic Fines:

        Account beneficiary: Nelson Mandela Bay Metropolitan Municipality 
        Absa current account
        Account number: 40-7953-3826
        Branch Code: 632005

        View my fines

  • Register
    • BackCategory
    • Arts & Culture Database
      • BackCategory
      • Register on the Arts & Culture Database
    • Borehole registration
      • BackCategory
      • Borehole Registration form
    • Health Care Waste Transporter
      • BackCategory
      • Health care waste generators can register online or with the Environmental Health Sub-Directorate office closest to them:

        - Lillian Diedericks Building, fourteenth floor (formerly Brister House) 041 506 5412/3
        - New Brighton Building (Ntshekisa Road) 041 5062581 or 079 4900 415
        - Uitenhage and Despatch 041 994 1296 or 041 994 1293
    • Municipal Account e-services (IVR)
      • BackCategory

      • The various methods are listed below:-

        1.   Online registration on the Account e- Service (IVR)

        or 

        2. Click here to download the Account e-Services Registration Form (IVR) 


        PLEASE EMAIL THIS COMPLETED FORM TO  ivrhelp@mandelametro.gov.za

        or


        HAND IN AT ANY CUSTOMER CARE CENTRE, FOR PROCESSING.


        3. Contacting the Call Centre on telephone 041-506 5555

        4.  Requesting documentation via the IVR Help Desk menu on 041 -506 5518

    • Pre- Paid Electricity meter
      • BackCategory
      • To register a pre-paid meter number is quick and easy - forward your pre-paid electricity meter or card number, together with your municipal account number to the Customer Care Section for linking, by using any of the following methods:
        • Telephone the Customer Care Help-line on tel: 041-506 5555
        • Email: customercare@mandelametro.gov.za
        • Fax: 041 506 1304
        • Or at any of our walk-in Customer Care Centres listed below:
        • Mafanasekhaya Gqobose Building, Govan Mbeki Avenue
        • Korsten, Durban Road, opposite Livingstone Hospital
        • New Brighton, Ntshekisa Road
        • Uitenhage Town Hall
        • KwaNobuhle, next to Fire Station, Ponana Tini Road
        • Walmer Heugh road
        • Cleary Park Shopping Centre
        • Despatch City Hall
        You may also get assistance at Munelek in Harrower road with the MIA report for your Prepaid Meter.
    • Supplier on the SCM database
      • BackCategory
      • SCM registration form
    • Waste separation at source pilot project
      • BackCategory
      • Submit


        Register to be part of the Waste Separation at Source pilot project


    • Waste Transporter
      • BackCategory
      • Waste Transporter Registration
  • Report
    • BackCategory
    • Animal and Pest Control
      • BackCategory
      • Animal & Pest control
    • Animal Control - Incessant barking
      • BackCategory
      • Please note that the dog control officers operate mostly out of office. It is therefor better to phone them directly to report any dog control matters. 
        Please phone:  041 506 2656/93 
        Mobile: a/h 079 490 0540
        Email: dogcntrl@mandelametro.gov.za
    • Animal Cruelty
      • BackCategory

      • The Municipality does not have an animal anti-cruelty unit.

        In the Uitenhage and surrounding districts, the Uitenhage SPCA can be contacted on 041 992 3016 or 082 905 4716 (as they are the contracted service provider for the NMBM municipal pound operating from Schonland Street, Uitenhage)

        Animal cruelty can also be reported to the Animal Anti Cruelty League


    • By-Law transgressions
      • BackCategory
      • Please provide as much detailed information as possible to enable us to successfully pursue the matter.

        REPORT HERE


    • Electricity Related
      • BackCategory
      • Cable theft
        • BackCategory
        • Please provide as much detailed information as possible to enable us to successfully pursue the matter.

          REPORT HERE
      • Electricity Outage
        • BackCategory
        • Please provide as much detailed information as possible to enable us to successfully pursue the matter.

          REPORT HERE
      • Faulty street lights
        • BackCategory
        • Please provide as much detailed information as possible to enable us to successfully pursue the matter.

          REPORT HERE
    • Environmental related
      • BackCategory
      • Please provide as much detailed information as possible to enable us to successfully pursue the matter.

        REPORT HERE
    • Faulty Playground Equipment in a Public Park
      • BackCategory
      • Please provide as much detailed information as possible to enable us to successfully pursue the matter.

        REPORT HERE
    • Fraud / Theft / Corruption
      • BackCategory
      • Types of offenses that can be reported for forensics investigation:
        Financial misconduct e.g. fraud, corruption, money laundering, theft, supply chain irregularities, abuse of power, failing to adhere to policies, extortion, nepotism, embezzlement, cronyism, forgery, favoritism, fruitless and wasteful expenditure.

        In order to do a proper investigation, the following information must accompany each complaint:
        Full particulars of the complainant, address and contact numbers. We also need the details of the offender (names, address) nature of offense, Evidence (picture or document), implicated directorate.

        The Whistle Blowers are now protected in terms of Protected Disclosure Act 26 of 2000. The investigation is conducted in terms of Anti-Fraud and Anti Corruption Strategy and Related Policies which was approved by the Council on 31 March 2011.

        Call 041-506 5522 or 0800 701 701
         
        REPORT HERE

        NB: All service delivery and account related matters can be reported to customer care on 0800 20 50 50
        email: customercare@mandelametro.gov.za
    • Health Related
      • BackCategory
      • Please provide as much detailed information as possible to enable us to successfully pursue the matter.

        REPORT HERE
    • Illegal Dumping
      • BackCategory
      • Please provide as much detailed information as possible to enable us to successfully pursue the matter.

        REPORT HERE
    • Refuse not Collected / Refuse related
      • BackCategory
      • Refuse not Collection/ other related
    • Road related
      • BackCategory
      • Please provide as much detailed information as possible to enable us to successfully pursue the matter.

        REPORT HERE
    • Service Delivery Related
      • BackCategory
      • Escalation of REPORTED Queries
        • BackCategory
        • Escalate REPORTED Queries
      • Good Service - Compliment
        • BackCategory
        • Please provide as much detailed information so that we can give credit where credit is due.

          REPORT HERE
      • Poor Service
        • BackCategory
        • Please provide as much detailed information as possible to enable us to successfully pursue the matter.

          REPORT HERE
    • Traffic Related
      • BackCategory
      • Please provide as much detailed information as possible to enable us to successfully pursue the matter.

        REPORT HERE
    • Waste Related
      • BackCategory
      • Please provide as much detailed information as possible to enable us to successfully pursue the matter.

        REPORT HERE
    • Water & Sewerage Related
      • BackCategory
      • Please provide as much detailed information as possible to enable us to successfully pursue the matter.

        REPORT HERE
  • Request
    • BackCategory
    • Account Balance
      • BackCategory

      • There are various ways to obtain your municipal account online:

        1. Request account via the NMBM Account e- Services (IVR):

        2. Request account by telephone: 041 506 5533 by using your e-Services Pin number. 

        3. See more Account e- Services (IVR) information

        4. Request via email: Click on the button below, please include your ACCOUNT NUMBER.

        REQUEST HERE
    • Clearance Certificates
      • BackCategory
      • Clearance Certificates
    • Cutting of Grass
      • BackCategory
      • Please provide us with detailed information.

        REQUEST HERE
    • Cutting of Trees
      • BackCategory
      • Please provide us with detailed information.

        REQUEST HERE
    • Directional Signs
      • BackCategory
      • Please provide us with detailed information.

        REQUEST HERE
    • Information not on the Municipal website
      • BackCategory
      • Request for access to information held by the Municipality is regulated by section 18 of the Act and can be requested by filling in the application form. Please click here to download the Manual and applicable forms.

        Upon receipt of the requested information, Municipality has 30 days to assess and consider the application submitted by the requester. A non - refundable application fee of R35.00 is payable before processing the request. In the  event, the application is refused Information Officer must advise the requester accordingly.
         
        Each application received must be considered within 30 days from the  date of receipt. In the event the application is not considered after 30 days it is automatically "deemed refusal".
         
        In the event the Information Officer grant requested  information further fee may be charged depending on the time spent in collating the requested information as well as the production fee. In determining the  applicable fee for the above, we are guided by the tariff set out in the regulations of the Act.
         
        The application fee  as well as other costs related are payable to our banking account details which are attached hereto for ease of reference.
         
        Bank: ABSA
        Account name: Nelson Mandela Bay Metropolitan Municipality
        Account number: 40 7953 3826
        Branch code: 63 2005
         
    • New Road Signs / Markings
      • BackCategory
      • Please provide us with detailed information.

        REQUEST HERE
    • Refunds
      • BackCategory

      • Please click here for detailed information on Refunds


    • Speed Calming
      • BackCategory
      • Please provide us with detailed information.

        REQUEST HERE
  • Frequently Asked Questions
  • A-Z Services Telephone guide
  • Contact Us
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  • SWITCHBOARD
    - 041 506 1911

    CITY MANAGER
    - 041 506 3208
    - Email the City Manager

    EXECUTIVE MAYOR
    - 041 506 3267/8
    - Email the Mayor

  • ACCESS TO INFORMATION
    - Download manual and application form
    - View the process

    NEWSLETTER SUBSCRIPTION
    - News, Vacancies, Tenders & Notices

    WEBSITE FEEDBACK
    - Email the Webmaster
    -  Give your feedback

  • ANTI-FRAUD & CORRUPTION HOTLINE:
    Local - Municipal
    - 041 506 5522
    - Email Local Hotline

    ANTI-FRAUD & CORRUPTION HOTLINE:
    National
    - 0800 701 701
    - Email National Hotline

© 2025 Nelson Mandela Bay Municipality. All Rights Reserved.
Terms and Conditions
  • Current Alerts 8
  • Resolved Alerts
Published: 13 May 2025 CURRENT

Eskom announce STAGE 2 loadshedding to be implemented until further notice.

Tuesday, 13 May April 2025

STAGE 2

*16H00-18H30: Group 4,9

*18H00-20H30: Group 5,10

*20H00-22H30: Group 6,11

Published: 09 May 2025 CURRENT

POWER OUTAGE AT TRANSNET AND CUYLER MANOR IN KARIEGA

Friday, 9 May 2025

The Nelson Mandela Bay Municipality wishes to inform residents that a 66kV cable has been vandalised at the Cuyler Manor substation, causing a loss power supply at Transnet, Cuyler Manor and surrounding areas.

A team is on the ground doing emergency repairs.

Residents are encouraged to report any attempts of vandalism of electrical infrastructure to 10111/041 506 5500.

Published: 08 May 2025 CURRENT

FILMING ROAD CLOSURES AT M4 SETTLERS WAY
The Nelson Mandela Bay Municipality advised that filming will take place on Friday, 09
May 2025 along M4 Settlers Way, between Walmer Boulevard and Russell Road, in
both directions, from 09:00 to 11:00.
Traffic Diversions Will Be as Follows:
M4 Settlers Way (North-South direction): Vehicles will be diverted via Strand Street.
Strand Street at Harbour entrance: Vehicles will be redirected towards Lower Valley
Road.
Russell Road (West-East direction towards M4 Settlers): Vehicles will be diverted to
Govan Mbeki Avenue.
All road closures and alternative routes will be managed and controlled by Traffic
Officers on site.
We kindly request that motorists plan their routes accordingly and cooperate with
officials for the duration of the closure.

Published: 07 May 2025 CURRENT

The Sundays River Canal will be shut down Friday 09 May 2025 in an effort to affect repair work, where the downstream follower slabs will be installed.

Contingency plans are in place to limit water disruptions for NMBM residents but the areas that will be most vulnerable during the construction period are:
Nooitgedagt Supply:
• Motherwell / Wells Estate / Bluewater Bay
• Parts of Chatty
• Kariega & Despatch

Western Supply:
• Bloemandal
• Chatty
• Bethelsdorp
• Despatch / Reservoir Hills

Water trucks will be made available during this time which will be managed with local ward councillors of the affected communities to maximise effectiveness.

Residents are encouraged not to stockpile water as water will also be moved from other supplies to mitigate outages.

We apologise for any inconvenience this may cause.

Published: 07 May 2025 CURRENT

POWER OUTAGE IN FAIRVIEW AND SURROUNDING AREAS
Wednesday, 7 May 2025

The Nelson Mandela Bay Municipality wishes to inform residents that a 11kV circuit breaker tripped at Lorraine substation causing a loss of power supply in Fairview and surrounding areas.

A team has been dispatched for investigation and repairs.

More update will follow as they become available. 

We apologise for any inconvenience caused.

...SEE MORE CURRENT ALERTS
Published: 04 May 2025, Resolved: 07 May 2025 RESOLVED

ELECTRICITY DISRUPTION IN PARTS OF THE METRO.
Sunday, 4 May 2025.

The Nelson Mandela Bay Municipality wishes to inform residents that a 132kV circuit breaker tripped at Chelsea / Arlington overhead line. Following investigations, it was found that pole CAL1#43 had a broken cross-arm touching a red phase conductor.

This has caused a loss of power supply to the areas below.
1.Summerstrand 132kV Substation:
-EP Command
-Forest Hill
-Humewood
-Southdene
-Summerstrand up to Marine Hotel
-Sections of South End
-Summer Dunes
-SAWTRI and surrounding areas
-Happy Valley
-Court Yard Hotel and surrounding areas
-Marine Towers
-Strand View
-Cape Recife Waterworks
-UPE
-Technikon Village
-Boardwalk Casino
-Kurumanskloof and surrounding areas

2 Arlington Substation 132kV:
-ADS(Arlington Drift Sands)
-Driftsands Lovemore Park(DLP)
-Miramar
-Pari Park
-Providential
-Schoenmakerskop - DSK
-Schoenmakerskop Village
-Walmer 9th Avenue
-Walmer Dunes
-A section of Walmer Heights
-Walmer Industrial
-Walmer Location
-Willow Area - (DSK)

A team has been dispatched for repairs and more updates will follow as they become available.

We apologise for the inconvenience caused.

Published: 02 May 2025, Resolved: 07 May 2025 RESOLVED

PLANNED ELECTRICITY SHUTDOWN
Friday, 2 May 2025
What :
Shutdown of Tira Road substation in Summerstrand

Date :
Sunday, 4 May 2025
Time :
09:00 – 16:00
Reason :
Maintenance of a Transformer
Affected areas :
* Tiran Road
* Nobbs Road
* Bradley Road
* Jenvey Road
* Brewer Road and surrounding areas.
All installations to be treated as live for the duration of the shutdown.
For queries regarding the shutdown, please call L Hashe on 041 392 4164

Published: 30 Apr 2025, Resolved: 07 May 2025 RESOLVED

Water leaks in the following areas have been repaired as part of the Infrastructure and Engineering Directorate’s ongoing service delivery efforts:

1. Motherwell
2. ?KwaMagxaki
3. ?Forest Hill
4. ?Walmer
5. ?Kensington
6. ?Kabega Park
7. ?Rowallan Park
8. ?Parsons Vlei
9. ?Willow Glen
10. ?Broadwood
11. ?Colleen Glen
12. ?Summerstrand
13. ?Lorraine Manor
14. ?Mill Park
15. ?Newton Park
16. ?Overbaakens
17. ?Cotswold
18. ?Pari Park
19. ?Framesby
20. ?Westering
21. ?Walmer Heights
22. ?Sydenham

To report a water leak, please call 0800 20 5050, email waterleaks@mandelametro.gov.za, or log a query with your local Ward Councillor.

#AllHandsOnDeck
#MetroAtWork
#SiyaSebenza
#WarOnLeaks
#ANationThatWorksForAll
#BuildingTheEasternCapeWeWant
#SaveWaterNow
#EveryDropCounts

Published: 29 Apr 2025, Resolved: 07 May 2025 RESOLVED

Refuse collection at the following depots have been completed as part of the Public Health Directorate's service delivery priority:

1. Despatch depot
2. Gail Road depot
3. Addo depot
4. Straunway depot
5. Cuyler depot
6. Harrower road depot

Residents are encouraged to report all illegal dumping by calling the toll-free number, 0800 20 50 50 or 041 506 2833.

#WarOnWaste
#LoveWhereYouLive
#GoGreen
#ANationThatWorksForAll
#BuildingTheEasternCapeWeWant

Published: 29 Apr 2025, Resolved: 07 May 2025 RESOLVED

BULK WATER SUPPLY SHUTDOWN

29 April 2025

On the 30th of April the NMBM requires a 24hr shutdown of the Kariega bulk supply pipeline to replace a bulk meter as well as affect leak repairs.

This will assist with increased efficiency in monitoring and operations.

Affected areas:

Kariega Logistics park

We apologise for the inconvenience caused.

...SEE MORE RESOLVED ALERTS
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