Service Alerts

Published: 25 Nov 2022 CURRENT

PLANNED ELECTRICITY SHUTDOWN

Where:  Swartkops Substation 66kV System

When: 17 and 18 December 2022 (both days) (weather permitting)

Time: 08H00 - 17H00

Substations affected: Matomela, Kwaford, Struandale

Areas affected: 

  • SATS 
  • Matomela 
  • Kwazakhele 
  • Kwaford 
  • New Brighton 
  • Struandale

Reason: 66kV Busbar swop and Isolator maintenance/repairs

All supply to be treated as live for the duration of the shutdown.

Please contact Mr Des Swiegelaar on 041 392 4141 for any queries.

Published: 24 Nov 2022 CURRENT

Please see the following substations that are added to domestic Group 10. Take note that these consumers were never load shedded before due to network difficulties that are now sorted.

  • Innes Substation
  • Edgar Lane Substation
  • Show Grounds 2 Substation
  • Show Grounds 3 Substation
  • Show Grounds 4 Substation
  • Pick n Pay (warehouse) Substation
  • Millennium Road Substation
  • Anderson Substation
  • Finro Substation
  • Sellick Road Substation
  • S.A. Wool Board Substation
  • Swift Str Substation
  • Grand-ways Substation

All these substations are in the North End area.

Published: 22 Nov 2022 CURRENT

PLANNED WATER SUPPLY SHUTDOWN.

Please be advised that a planned water supply shutdown to execute metered connections is scheduled for Wednesday, November 23, 2022.

Water supply will be off between the hours 08h00 – 17h00.

Areas in Ward 4 that will be affected by this shutdown includes:

Milkwood Complex

Glendore Road

Walmer Location

Animal Welfare

We apologise for any inconvenience this may cause. 

Published: 29 Nov 2022, Resolved: 30 Nov 2022 RESOLVED

Wednesday, 30 November 2022

STAGE 2

*16H00-18H30: Group 18,4

*18H00-20H30: Group 19,5

*20H00-22H30: Group 1,6

*22H00-00H30: Group 2,7

Thursday, 1 December 2022

STAGE 2

*00H00-02H30: Group 3,8

*02H00-04H30: Group 4,9

*04H00-05H30: Group 5,10

Published: 27 Nov 2022, Resolved: 29 Nov 2022 RESOLVED

Monday, 28 November 2022

STAGE 2

*16H00-18H30: Group 13,18

*18H00-20H30: Group 14,19

*20H00-22H30: Group 15,1

*22H00-00H30: Group 16,2

Tuesday, 29 November 2022

STAGE 2

*00H00-02H30: Group 17,3

*02H00-04H30: Group 18,4

*04H00-05H30: Group 19,5

Published: 27 Nov 2022, Resolved: 28 Nov 2022 RESOLVED

Sunday, 27 November 2022

STAGE 2

*04H00-06H30: Group 14,19

*06H00-08H30: Group 15,1

*08H00- 10H30: Group 16,2

*10H00-12H30: Group 17,3

*12H00-14H30: Group 18,4

*14H00-16H30: Group 19,5

*16H00-18H30: Group 1,6

*18H00-20H30: Group 2,7

*20H00-22H30: Group 3,8

*22H00-00H30: Group 4,9

Published: 22 Nov 2022, Resolved: 26 Nov 2022 RESOLVED

Saturday, 26 November 2022

STAGE 2

*00H00-02H30: Group 19,5

*02H00-04H30: Group 1,6

*04H00-06H30: Group 2,7

*06H00-08H30: Group 3,8

*08H00- 10H30: Group 4,9

*10H00-12H30: Group 5,10

*12H00-14H30: Group 6,11

*14H00-16H30: Group 7,12

Published: 21 Nov 2022, Resolved: 22 Nov 2022 RESOLVED


Tuesday, 22 November 2022

STAGE 4

*00H00-02H30: Group 9,14,19,5

*02H00-04H30: Group 10,15,1,6

*04H00-05H30: Group 11,16,2,7

STAGE 2

*05H00-06H30: Group 11,16

*06H00-08H30: Group 12,17

*08H00-10H30: Group 13,18

*10H00-12H30: Group 14,19

*12H00-14H30: Group 15,1

*14H00-16H30: Group 16,2

Published: 19 Nov 2022, Resolved: 21 Nov 2022 RESOLVED

Monday, 21 November 2022

STAGE 4

*00H00-02H30: Group 16,2,7,12

*02H00-04H30: Group 17,3,8,13

*04H00-06H30: Group 18,4,9,14

*06H00-08H30: Group 19,5,10,15

*08H00-10H30: Group 1,6,11,16

*10H00-12H30: Group 2,7,12,17

*12H00-14H30: Group 3,8,13,18

*14H00-16H30: Group 4,9,14,19


Published: 19 Nov 2022, Resolved: 19 Nov 2022 RESOLVED

Saturday 18 November 2022

STAGE 4

00:00-02:30 Group 11, 16, 2, 7

02:00-04:30 Group 12, 17, 3, 8

04:00-06:30 Group 13, 18, 4, 9

06:00-08:30 Group 14, 19, 5, 10

08:00-10:30 Group 15, 1, 6, 11

10:00-12:30 Group 16, 2, 7, 12

12:00-14:30 Group 17, 3, 8, 13

14:00-16:30 Group 18, 4, 9, 14

16:00-18:30 Group 19, 5, 10, 15

18:00-20:30 Group 1, 6, 11, 16

20:00-22:30 Group 2, 7, 12, 17

22:00-00:30 Group 3, 9, 13, 18

Published: 18 Nov 2022, Resolved: 19 Nov 2022 RESOLVED

Friday 18 November 2022

STAGE 4

08:00-10:30 Group 3, 8, 13, 18

10:00-12:30 Group 4, 9, 14, 19

12:00-14:30 Group 5, 10, 15, 1

14:00-16:30 Group 6, 11, 16, 2

16:00-18:30 Group 7, 12, 17, 3

18:00-20:30 Group 8, 13, 18, 4

20:00-22:30 Group 9, 14, 19, 5

22:00-00:30 Group 10, 15, 1, 6

Published: 14 Nov 2022, Resolved: 18 Nov 2022 RESOLVED

THURSDAY 17 NOV 2022

STAGE 2

08H00-10H30: Groups 10, 15

10H00-12H30: Groups 11, 16

12H00-14H30: Groups 12, 17

14H00-16H30: Groups 13, 18

STAGE 3

16H00-18H30: Groups 14, 19,5

18H00-20H30: Groups 15, 1,6

20H00-22H30: Groups 16, 2,7

22H00-00H30: Groups 17, 3,8

Friday 18 Nov 2022

STAGE 3

00H00-02H30: Groups 18,4,9

02H00-04H30: Groups 19, 5,10

04H00-05H30: Groups 1, 6,11

Published: 13 Nov 2022, Resolved: 14 Nov 2022 RESOLVED

Sunday 13 November 2022

STAGE 2

06H00-08H30 Groups 18,4

08H00-10H30 Groups 19,5

10H00-12H30 Groups 1,6

12H00-14H30 Groups 2,7

14H00-16H30 Groups 3,8

16H00-18H30 Groups 4,9

18H00-20H30 Groups 5,10

20H00-22H30 Groups 6,11

22H00-00H30 Groups 7,12

Monday 14 November 2022

00H00-02H30 Groups 8,13

02H00-04H30 Groups 9,14

04H00-06H30 Groups 10,15

Published: 12 Nov 2022, Resolved: 13 Nov 2022 RESOLVED

Saturday 12 November 2022

STAGE 2

06H00-08H30 Groups 6,11

08H00-10H30 Groups 7,12

10H00-12H30 Groups 8,13

12H00-14H30 Groups 9,14

14H00-16H30 Groups 10,15

16H00-18H30 Groups 11,16

18H00-20H30 Groups 12,17

20H00-22H30 Groups 13,18

22H00-00H30 Groups 14,19

Sunday 13 November 2022

00H00-02H30 Groups 15,1

02H00-04H30 Groups 16,2

04H00-06H30 Groups 17,3

Published: 11 Nov 2022, Resolved: 12 Nov 2022 RESOLVED

Friday 11 November 2022

STAGE 2

06H00-08H30 Groups 13,18

08H00-10H30 Groups 14,19

10H00-12H30 Groups 15,1

12H00-14H30 Groups 16,2

14H00-16H30 Groups 17,3

16H00-18H30 Groups 18,4

18H00-20H30 Groups 19,5

20H00-22H30 Groups 1,6

22H00-00H30 Groups 2,7

Saturday 12 November 2022

00H00-02H30 Groups 3,8

02H00-04H30 Groups 4,9

04H00-06H30 Groups 5,10

Published: 10 Nov 2022, Resolved: 11 Nov 2022 RESOLVED

Thursday 10 November 2022

STAGE 2

06H00-08H30 Groups 1,6

08H00-10H30 Groups 2,7

10H00-12H30 Groups 3,8

12H00-14H30 Groups 4,9

14H00-16H30 Groups 5,10

16H00-18H30 Groups 6,11

18H00-20H30 Groups 7,12

20H00-22H30 Groups 8,13

22H00-00H30 Groups 9,14

Friday 11 November 2022

00H00-02H30 Groups 10,15

02H00-04H30 Groups 11,16

04H00-06H30 Groups 12,17

Published: 09 Nov 2022, Resolved: 10 Nov 2022 RESOLVED

Wednesday 9 November 2022

STAGE 2

06:00-08:30 Group 8, 13

08:00-10:30 Group 9, 14

10:00-12:30 Group 10, 15

12:00-14:30 Group 11, 16

14:00-16:30 Group 12, 17

16:00-18:30 Group 13, 18

18:00-20:30 Group 14, 19

20:00-22:30 Group 15, 1

22:00-00:30 Group 16, 2

Published: 08 Nov 2022, Resolved: 09 Nov 2022 RESOLVED

STAGE 2 Loadshedding commence at 09H00 until further notice.

Tuesday, 8 November 2022

STAGE 2

*09H00- 10H30: Group 16,2
*10H00-12H30: Group 17,3
*12H00-14H30: Group 18,4
*14H00-16H30: Group 19,5
*16H00-18H30: Group 1,6
*18H00-20H30: Group 2,7
*20H00-22H30: Group 3,8
*22H00-00H30: Group 4,9

Published: 07 Nov 2022, Resolved: 08 Nov 2022 RESOLVED

Monday, 7 November 2022

STAGE 2

*16H00-18H30: Group 8,13

*18H00-20H00: Group 9,14

*20H00-22H30: Group 10,15

*22H00-00H30: Group 11,16

Tuesday, 8 November 2022

*00H00-02H30: Group 12,17

*02H00-04H30: Group 13,18

*04H00-05H30: Group 14,19

Continues at 16H00.

*16H00-18H30: Group 1,6

*18H00-20H00: Group 2,7

*20H00-22H30: Group 3,8

*22H00-00H30: Group 4,9

Wednesday, 8 November 2022

*00H00-02H30: Group 5,10

*02H00-04H30: Group 6,11

*04H00-05H30: Group 7,12

Published: 05 Nov 2022, Resolved: 06 Nov 2022 RESOLVED

Saturday, 5 November 2022

STAGE 2

*16H00-18H30: Group 3,8

*18H00-20H30: Group 4,9

*20H00-22H30: Group 5,10

*22H00-00H30: Group 6,11

Sunday, 6 November 2022

STAGE 2

*00H00-02H30: Group 7,12

*02H00-04H30: Group 8,13

*04H00-05H30: Group 9,14

STAGE 1

*05H00-06H30: Group 9

*06H00-08H00: Group 10

*08H00- 10H30: Group 11

*10H00-12H30: Group 12

*12H00-14H30: Group 13

*14H00-16H30: Group 14

Published: 04 Nov 2022, Resolved: 05 Nov 2022 RESOLVED

Saturday, 5 November 2022

STAGE 1

*05H00-06H30: Group 16

*06H00-08H00: Group 17

*08H00- 10H30: Group 18

*10H00-12H30: Group 19

*12H00-14H30: Group 1

*14H00-16H30: Group 2


Published: 03 Nov 2022, Resolved: 04 Nov 2022 RESOLVED

Thursday 3 November 2022

STAGE 2

16:00-18:30 Group 17, 3

18:00-20:30 Group 18, 4

20:00-22:30 Group 19, 5

22:00-00:30 Group 1, 6

Friday 4 November 2022

STAGE 2

00:00-02:30 Group 2, 7

02:00-04:30 Group 3, 8

04:00-05:30 Group 4, 9

STAGE 1

05:00-06:30 Group 4

06:00-08:30 Group 5

08:00-10:30 Group 6

10:00-12:30 Group 7

12:00-14:30 Group 8

14:00-16:30 Group 9

Published: 31 Oct 2022, Resolved: 01 Nov 2022 RESOLVED

IDP meeting scheduled for Tuesday, 1 Nov 2022 

Please note the IDP meeting scheduled for Tuesday, 1 Nov 2022 with the Business Sector & Ratepayers association is canceled.

The cancellation of this meeting is due to the continuation of the Council meeting on Tuesday, 1 Nov 2022.

All stakeholders are encouraged to submit their written submissions to: idpoffice@mandelametro.gov.za by no later than 13 January 2023.

Published: 30 Oct 2022, Resolved: 03 Nov 2022 RESOLVED


STAGE 2

*00H00-02H30: Group 9,14
*02H00-04H30: Group 10,15
*04H00-05H30: Group 11,16

STAGE 1

*05H00-06H30: Group 11
*06H00-08H00: Group 12
*08H00- 10H30: Group 13
*10H00-12H30: Group 14
*12H00-14H30: Group 15
*14H00-16H30: Group 16

Published: 28 Oct 2022, Resolved: 02 Nov 2022 RESOLVED

Power supply disruption at Motherwell Pump Station

NMBM wishes to notify residents that we are currently experiencing low water levels due to pumps that are off at the Motherwell pump station. Underground cables have been damaged in the Motherwell area and this is affecting the supply to the pump station. The Electricity and Energy Directorate is busy with repairs however there is currently no timeframe. This affects the east to west transfer of water.

The situation is exacerbated by a bulk water pipe burst in the St Albans area that had to be isolated for repairs.

Residents that do have water supply are encouraged to reduce consumption.

While we have made every effort to ensure that water is maintained in the majority of areas, we anticipate that some areas may experience water disruptions during this time.

Water pressure may be low or non-existent in the following areas:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19. St Albans area

20. Greenbushes

21. Colleen Glen

22. KwaNobuhle

If necessary, water tankers will be dispatched, and their locations will be communicated on our social media platforms. We apologise for any inconvenience caused. Additional information can be obtained by calling the Service Delivery Call Centre on 0800 20 50 50.

Published: 28 Oct 2022, Resolved: 14 Nov 2022 RESOLVED

Planned Electricity Shutdown

When: Sunday, 6 November 2022 (alternatively 13 November 2022)

Where: Ditchling/Malabar/Kragga Kamma 66kV O/H line

Time: 08H00 - 12H00

Reason: Assessment of termination structures at Malabar and Kragga Kamma substations

All areas fed from Malabar and Kragga Kamma substations will be affected:

  • Section of Linton Grange 
  • Section of Fernglen
  • Cotswold
  • Sunridge Park
  • Framesby
  • Westering
  • Walmer
  • 17th Ave, Walmer
  • Walmer Downs
  • Charlo
  • Springfield
  • Greenshields Park
  • Section of Malabar
  • Section of Gelvandale
  • Section of Helenvale

All supplies are to be treated as live for the duration of the outage.
Queries: Carel van Dyk - 041 392 4356

Published: 27 Oct 2022, Resolved: 30 Oct 2022 RESOLVED

Friday, 28 October 2022

STAGE 4

*00H00-02H30: Group 13,18,4,9

*02H00-04H30: Group 14,19,5,10

*04H00-05H30: Group 15,1,6,11

STAGE 2

*05H00-06H30: Group 15,1

*06H00-08H00: Group 16,2

*08H00- 10H30: Group 17,3

*10H00-12H30: Group 18,4

*12H00-14H30: Group 19,5

*14H00-16H30: Group 1,6

Stage 3 

*16H00-18H30: Group 2,7,12

*18H00-20H30: Group 3,8,13

*20H00-22H30: Group 4,9,14*

22H00-00H30: Group 5,10,15

Published: 26 Oct 2022, Resolved: 27 Oct 2022 RESOLVED

Thursday, 27 October 2022

STAGE 4

*00H00-02H30: Group 1,6,11,16

*02H00-04H30: Group 2,7,12,17

*04H00-05H30: Group 3,8,13,18

STAGE 3

*05H00-06H30: Group 3,8,13

*06H00-08H00: Group 4,9,14

*08H00- 10H30: Group 5,10,15

*10H00-12H30: Group 6,11,16

*12H00-14H30: Group 7,12,17

*14H00-16H30: Group 8,13,18

Published: 25 Oct 2022, Resolved: 26 Oct 2022 RESOLVED

Tuesday, 25 October 2022

STAGE 4

*16H00-18H30: Group 4,9,14,19

*18H00-20H30: Group 5,10,15,1

*20H00-22H30: Group 6,11,16,2

*22H00-00H30: Group 7,12,17,3

Wednesday, 26 October 2022

STAGE 4

*00H00-02H30: Group 8,13,18,4

*02H00-04H30: Group 9,14,19,5

*04H00-05H30: Group 10,15,1,6

STAGE 3

*05H00-06H30: Group 10,15,1

*06H00-08H00: Group 11,16,2

*08H00- 10H30: Group 12,17,3

*10H00-12H30: Group 13,18,4

*12H00-14H30: Group 14,19,5

*14H00-16H30: Group 15,1,6

Published: 19 Oct 2022, Resolved: 25 Oct 2022 RESOLVED


Tuesday, 25 October 2022
STAGE 4
*00H00-02H30: Group 15,1,6,11
*02H00-04H30: Group 16,2,7,12
*04H00-05H30: Group 17,3,8,13

STAGE 3
*05H00-06H30: Group 17,3,8
*06H00-08H00: Group 18,4,9
*08H00- 10H30: Group 19,5,10
*10H00-12H30: Group 1,6,11
*12H00-14H30: Group 2,7,12
*14H00-16H30: Group 3,8,13

Published: 18 Oct 2022, Resolved: 19 Oct 2022 RESOLVED

Stage 2 loadshedding implemented from 00h00, Wed 19 Oct 2022.

* 00h00-02h30: Group 19, 5 

* 02h00-04h30: Group 1,6

* 04h00-05h30: 2,7.

Published: 18 Oct 2022, Resolved: 19 Oct 2022 RESOLVED

Tuesday, 18 October 2022

STAGE 4

*08H00-10H30: Group 11,16,2,7

*10H00-12H30: Group 12,17,3,8

*12H00-14H30: Group 13,18,4,9

*14H00-16H30: Group 14,19,5,10

*16H00-18H30: Group 15,1,6,11

*18H00-20H30: Group 16,2,7,12

*20H00-22H30: Group 17,3,8,13

*22H00-00H30: Group18,4,9,14

Published: 16 Oct 2022, Resolved: 18 Oct 2022 RESOLVED

Loadshedding update.

Sun, 16 Oct 2022

06:00-08:30 Groups 5, 10

08:00-10:30 Groups 6, 11

10:00-12:30 Groups 7, 12

12:00-14:30 Groups 8, 13

14:00-16:30 Groups 9, 14

16:00-18:30 Groups 10, 15

18:00-20:30 Groups 11, 16

20:00-22:30 Groups 12, 17

22:00-00:30 Groups 13, 18

Published: 15 Oct 2022, Resolved: 18 Oct 2022 RESOLVED

SAT, 15 OCT 2022: STAGE 2 - 14H00-16H30:

 Group 16, 216H00-18H30: Group 17, 318H00-20H30: Group 18, 420H00-22H30: Group 19, 522H00-00H30: Group 1, 6.

Published: 14 Oct 2022, Resolved: 18 Oct 2022 RESOLVED

Friday, 14 October 2022

 STAGE 1: 

 16H00-18H30: Group 5

 18H00-20H30: Group 6

20H00-22H30: Group 7

 22H00-00H30: Group 8

Published: 13 Oct 2022, Resolved: 14 Oct 2022 RESOLVED

Thursday, 13 October 2022 

STAGE 2

16H00-18H30: Group 12,17

 18H00-20H30: Group 13,18

20H00-22H30: Group 14,19 

 22H00-00H30: Group 15,1.


Published: 12 Oct 2022, Resolved: 13 Oct 2022 RESOLVED

Wednesday, 12 October 2022

STAGE 2

*16H00-18H30: Group 19,5

*18H00-20H30: Group 1,6

*20H00-22H30: Group 2,7

*22H00-00H30: Group 3,8

Published: 10 Oct 2022, Resolved: 12 Oct 2022 RESOLVED

Stage 2 loadshedding will be implemented as follows:

Monday, 10 October 2022

STAGE 2

*16H00-18H30: Group 14,19

*18H00-20H30: Group 15,1

*20H00-22H30: Group 16,2

*22H00-00H30: Group 17,3

Tuesday, 11 October 2022

STAGE 2

*16H00-18H30: Group 7,12

*18H00-20H30: Group 8,13

*20H00-22H30: Group 9,14

*22H00-00H30: Group 10,15

Wednesday, 12 October 2022

STAGE 2

*16H00-18H30: Group 19,5

*18H00-20H30: Group 1,6

*20H00-22H30: Group 2,7

*22H00-00H30: Group 3,8


Published: 06 Oct 2022, Resolved: 10 Oct 2022 RESOLVED

Thursday, 6 October 2022

STAGE 4

*00H00-02H30: Group 15,1,6,11

*02H00-04H30: Group 16,2,7,12

*04H00-05H30: Group 17,3,8,13

STAGE 3

*05H00-06H30: Group 17,3,8

*06H00-08H30: Group 18,4,9

*08H00- 10H30: Group 19,5,10

*10H00-12H30: Group 1,6,11

*12H00-14H30: Group 2,7,12

*14H00-16H30: Group 3,8,13

*16H00-18H30: Group 4,9,14

*18H00-20H30: Group 5,10,15

*20H00-22H30: Group 6,11,16

*22H00-00H30: Group 7,12,17

Published: 04 Oct 2022, Resolved: 06 Oct 2022 RESOLVED

Tuesday, 4 October 2022

STAGE 4

*18H00-20H30: Group 19,5,10,15

*20H00-22H30: Group 1,6,11,16

*22H00-00H30: Group 2,7,12,17

Wednesday, 5 October 2022

STAGE 4

*00H00-02H30: Group 3,8,13,18

*02H00-04H30: Group 4,9,14,19

*04H00-06H30: Group 5,10,15,1

*06H00-08H30: Group 6,11,16,2

*08H00- 10H30: Group 7,12,17,3

*10H00-12H30: Group 8,13,18,4

*12H00-14H30: Group 9,14,19,5

*14H00-16H30: Group 10,15,1,6

*16H00-18H30: Group 11,16,2,7

*18H00-20H30: Group 12,17,3,8

*20H00-22H30: Group 13,18,4,9

*22H00-00H30: Group 14,19,5,10

Published: 03 Oct 2022, Resolved: 04 Oct 2022 RESOLVED

Tuesday, 4 November 2022

STAGE 3

*00H00-02H30: Group 10,15,1

*02H00-04H30: Group 11,16,2

*04H00-06H30: Group 12,17,3

*06H00-08H30: Group 13,18,4

*08H00- 10H30: Group 14,19,5

*10H00-12H30: Group 15,1,6

*12H00-14H30: Group 16,2,7

*14H00-16H30: Group 17,3,8

*16H00-18H30: Group 18,4,9

*18H00-20H30: Group 19,5,10

*20H00-22H30: Group 1,6,11

*22H00-00H30: Group 2,7,12

Wednesday, 5 October 2022

STAGE 3

*00H00-02H30: Group 3,8,13

*02H00-04H30: Group 4,9,14

*04H00-05H30: Group 5,10,15

Published: 01 Oct 2022, Resolved: 03 Oct 2022 RESOLVED

SATURDAY , 1 OCTOBER 2022

STAGE 3

18H00-20H30: Group 2,7,12

20H00-22H30: Group 3,8,13

22H00-00H30: Group 4,9,14

SUNDAY , 2 OCTOBER 2022

Sunday, 2 October 2022

STAGE 3

*00H00-02H30: Group 5,10,15

*02H00-04H30: Group 6,11,16

*04H00-06H30: Group 7,12,17

*06H00-08H30: Group 8,13,18

*08H00- 10H30: Group 9,14,19

*10H00-12H30: Group 10,15,1

*12H00-14H30: Group 11,16,2

*14H00-16H30: Group 12,17,3

*16H00-18H30: Group 13,18,4

*18H00-20H30: Group 14,19,5

*20H00-22H30: Group 15,1,6

*22H00-00H30: Group 16,2,7

Monday, 3 October 2022

STAGE 3

*00H00-02H30: Group 17,3,8

*02H00-04H30: Group 18,4,9

*04H00-05H30: Group 19,5,10

Published: 28 Sep 2022, Resolved: 01 Oct 2022 RESOLVED

Friday, 30 September 2022

STAGE 4

*08H00- 10H30: Group 4,9,14,19

*10H00-12H30: Group 5,10,15,1

*12H00-14H30: Group 6,11,16,2

*14H00-16H30: Group 7,12,17,3

*16H00-18H30: Group 8,13,18,4

*18H00-20H30: Group 9,14,19,5

*20H00-22H30: Group 10,15,1,6

*22H00-00H30: Group 11,16,2,7

Saturday, 1 October 2022

STAGE 4

*00H00-02H30: Group 12,17,3,8

*02H00-04H30: Group 13,18,4,9

*04H00-05H30: Group 14,19,5,10

Published: 26 Sep 2022, Resolved: 27 Sep 2022 RESOLVED

Tues, 27 Sept 2022*

*Stage 3*

00H00-02H30: Groups 2, 7, 12

02H00-04H30: Groups 3, 8, 13

04H00-06H30: Groups 4, 9, 14

06H00-08H30: Groups 5, 10, 15

08H00-10H30: Groups 6, 11, 16

10H00-12H30: Groups 7, 12, 17

12H00-14H30: Groups 8, 13, 18

14H00-16H30: Groups 9, 14, 19

*Stage 4*

16H00-18H30: Groups 10, 15, 1, 6

18H00-20H30: Groups 11, 16, 2, 7

20H00-22H30: Groups 12, 17, 3, 8

22H00-00H30: Groups 13, 18, 4, 9

Published: 23 Sep 2022, Resolved: 27 Sep 2022 RESOLVED

Mon, 26 Sept 2022

Stage 3

00H00-02H30: Groups 9, 14, 19

02H00-04H30: Groups 10, 15, 1

04H00-06H30: Groups 11, 16, 2

06H00-08H30: Groups 12, 17, 3

08H00-10H30: Groups 13, 18, 4

10H00-12H30: Groups 14, 19, 5

12H00-14H30: Groups 15, 1, 6

14H00-16H30: Groups 16, 2, 7

Stage 4

16H00-18H30: Groups 17, 3, 8, 13

18H00-20H30: Groups 18, 4, 9, 14

20H00-22H30: Groups 19, 5, 10, 15

22H00-00H30: Groups 1, 6, 11, 16

Published: 21 Sep 2022, Resolved: 23 Sep 2022 RESOLVED

STAGE 5 loadshedding continues.
Thursday, 22 September 2022

STAGE 5

*00H00-02H30: Group 18,4,9,14,29

*02H00-04H30: Group 19,5,10,15,29

*04H00-06H30: Group 1,6,11,16,22

*06H00-08H30: Group 2,7,12,17,22

*08H00-10H30: Group 3,8,13,18,26

*10H00-12H30: Group 4,9,14,19,26

*12H00-14H30: Group 5,10,15,1,30

*14H00-16H30: Group 6,11,16,2,30

*16H00-18H30: Group 7,12,17,3,23

*18H00-20H30: Group 8,13,18,4,23

*20H00-22H30: Group 9,14,19,5,27

*22H00-00H30: Group 10,15,1,6,27


Published: 20 Sep 2022, Resolved: 22 Sep 2022 RESOLVED

LOADSHEDDING

Wednesday, 21 September 2022

STAGE 5

*00H00-02H30: Group 6,11,16,2,27

*02H00-04H30: Group 7,12,17,3,27

*04H00-06H30: Group 8,13,18,4,20

*06H00-08H30: Group 9,14,19,5,20

*08H00-10H30: Group 10,15,1,6,24

*10H00-12H30: Group 11,16,2,7,24

*12H00-14H30: Group 12,17,3,8,28

*14H00-16H30: Group 13,18,4,9,28

*16H00-18H30: Group 14,19,5,10,21

*18H00-20H30: Group 15,1,6,11,21

*20H00-22H30: Group 16,2,7,12,25

*22H00-00H30: Group 17,3,8,13,25

Published: 19 Sep 2022, Resolved: 20 Sep 2022 RESOLVED

LOADSHEDDING

Monday, 19/9/22

STAGE 6

00H00-02H30: Group 1,6,11,16,23,24

02H00-04H30: Group 2,7,12,17,23,24

04H00-06H30: Group 3,8,13,18,27,28,

06H00-08H30: Group 4,9,14,19,27,28

08H00-10H30: Group 5,10,15,1,20,21

10H00-12H30: Group 6,11,16,2,20,21

12H00-14H30: Group 7,12,17,3,24,25

14H00-16H30: Group 8,13,18,4,24,25

16H00-18H30: Group 9,14,19,5,28,29

18H00-20H30: Group 10,15,1,6,28,29

20H00-22H30: Group 11,16,2,7,21,22

22H00-00H30: Group 12,17,3,8,21,22

Tuesday, 20 September 2022

STAGE 6

*00H00-02H30: Group 13,18,4,9,25,26

*02H00-04H30: Group 14,19,5,10,25,26*

04H00-05H30: Group 15,1,6,11,29,30

Published: 18 Sep 2022, Resolved: 19 Sep 2022 RESOLVED

LOADSHEDDING STAGE 6 IMPLEMENTED

Sunday, 18 September 2022

STAGE 6

*06H00-08H30: Group 11,16,2,7,25,26

*08H00-10H30: Group 12,17,3,8,29,30

*10H00-12H30: Group 13,18,4,9,29.30

*12H00-14H30: Group 14,19,5,10,22,23

*14H00-16H30: Group 15,1,6,11,22,23

*16H00-18H30: Group 16,2,7,12,26,27

*18H00-20H30: Group 17,3,8,13,26,27

*20H00-22H30: Group 18,4,9,14,30,20

*22H00-00H30: Group 19,5,10,15,30,20

Monday, 19 September 2022

STAGE 6

*00H00-02H30: Group 1,6,11,16,23,24

*02H00-04H30: Group 2,7,12,17,23,24

*04H00-06H30: Group 3,8,13,18,,27.28

Published: 17 Sep 2022, Resolved: 18 Sep 2022 RESOLVED

STAGE 5 loadshedding implemented.

Saturday, 17 September 2022

STAGE 5

*12H00-14H30: Group 2,7,12,17,20

*14H00-16H30: Group 3,8,13,18,20

*16H00-18H30: Group 4,9,14,19,24

*18H00-20H30: Group 5,10,15,1,24

*20H00-22H30: Group 6,11,16,2,28

*22H00-00H30: Group 7,12,17,3,28

Sunday, 18 September 2022

STAGE 5

*00H00-02H30: Group 8.13,18,4,21

*02H00-04H30: Group 9,14,19,5,21

*04H00-06H30: Group 10,15,1,6,25

*06H00-08H30: Group 11,16,2,7,25

*08H00-10H30: Group 12,17,3,8,29

*10H00-12H30: Group 13,18,4,9,29

*12H00-14H30: Group 14,19,5,10,22

*14H00-16H30: Group 15,1,6,11,22

*16H00-18H30: Group 16,2,7,12,26

*18H00-20H30: Group 17,3,8,13,26

*20H00-22H30: Group 18,4,9,14,30

*22H00-00H30: Group 19,5,10,15,30

Monday, 19 September 2022

STAGE 5

*00H00-02H30: Group 1,6,11,16,23

*02H00-04H30: Group 2,7,12,17,23

*04H00-06H30: Group 3,8,13,18,,27

Published: 15 Sep 2022, Resolved: 03 Oct 2022 RESOLVED

PLANNED ELECTRICITY  SHUTDOWN

When: Sunday, 25 September 2022 

(alternatively Sunday, 2 October 2022)

Where: At Russell Road substation, Daly Street substation will be switched off

Time: 09H00 - 15H00 

Reason: Repairs and maintenance to  the 6.6kV breakers


The following areas will be affected:

*Daly Street substation

 Castle Hill, Prospect Hill, Hope Street, Daly Street, Whites Rd, Military Rd, Western Rd, Belmont Terrace, surrounds.

Published: 13 Sep 2022, Resolved: 17 Sep 2022 RESOLVED

LOADSHEDDING 

Friday, 16 September 2022

STAGE 4

00:00-02:30 Group 3,8,13,18

02:00-04:30 Group 4,9,14,19

04:00-06:30 Group 5,10,15,1

06:00-08:30 Group 6,11,16,2

08:00-10:30 Group 7,12,17,3

10:00-12:30 Group 8,13,18,4

12:00-14:30 Group 9,14,19,5

14:00-16:30 Group 10,15,1,6

16:00-18:30 Group 11,16,2,7

18:00-20:30 Group 12,17,3,8

20:00-22:30 Group 13,18,4,9

22:00-00:30 Group 14,19,5,10

Published: 13 Sep 2022, Resolved: 13 Sep 2022 RESOLVED

Tuesday, 13 September 2022

STAGE 2

*08H00-10H30: Group 9,14

*10H00-12H30: Group 10,15

*12H00-14H30: Group 11,16*

14H00-16H30: Group 12,17

*16H00-18H30: Group 13,18

*18H00-20H30: Group 14,19

*20H00-22H30: Group 15,1

*22H00-00H30: Group 16,2

Wednesday, 14 September 2022

STAGE 2

*00H00-02H30: Group 17,3

*02H00-04H30: Group 18,4

*04H00-05H30: Group 19,5

Published: 12 Sep 2022, Resolved: 29 Sep 2022 RESOLVED

UPDATE ON THE REDUCED WATER SUPPLY.

Following the widespread power outages that occurred over this weekend, the water supply system has recovered however, repairs to the faulty pump at the Skoenmakerskop pump station that was reported on September 8, 2022, still continues.

If all goes according to plan we anticipate that repairs will be completed by Wednesday, September 14, 2022. Once repairs are completed normal pumping will continue.

At the moment, the Emerald Hill reservoir zone remains strained and this affects the Heatherbank and Lovemore Heights reservoirs.

We ask all residents to keep their water consumption to a minimum so that the storage in the system can be maintained.

The following areas may experience low water pressure or water disruptions:

1. Parts of Walmer

2. Walmer Township

3. Walmer Downs

4. Walmer Heights

5. Mangold Park

6. Central

7. Glen Hurd

8. Mangold Park

9. Glendinningvale

10. Pari Park, Gelndore Road

11. Perridgevale

12. Adcockvale

13. Newton Park

14. Parsons Hill

15. Greenacres

16. Greenacres Hospital

17. St Georges Hospital

18. Parts of Cotsworld

19. Richmond Hill

20. Parts of Schauderville

21. Linkside

22. Mill Park

23. Parts of Central

24. Mount Croix

25. Perridgevale

26. Deal Party

27. North End

28. Sydenham

29. Greenshields park

30. Lovemore Heights

31. Old Seaveiw Road

32. Parts of Theescombe

33. Mount Pleasant

In an effort ensure that residents who are serviced by the Emerald Hill zone have access to alternative water sources, water trucks have been dispatched to the following locations:

1. Grassroof, Lovemore Heights

2. Engen Garage, Buffelsfontein Road

3. Melsetter Road

4. 10th Avenue, Milkwood Court

5. Behind Tavcor, Fairview

6. Roaming in Walmer Location

Kindly note that from time to time, water tankers may leave to refill. However, they will return to the above-mentioned locations.

In addition to this, residents can also fetch water from the collection points below:

1. Corner of Buffelsfontein & Walter Road

2. William Moffet Expressway

These water collection points will be open between 08:00 and and 18:00.

We sincerely apologise for any inconvenience the has caused.

Published: 12 Sep 2022, Resolved: 23 Sep 2022 RESOLVED

POWER OUTAGE NEAVE SUBSTATION 

September 12, 2022 

We are aware of the power outage affecting Industex, Neave Industrial and surrounding areas. 

This is due to an electrical trip at the Neave substation.

Staff are attending to restoration of supply; no timeframe available. 

We apologise for the inconvenience caused. 

Published: 11 Sep 2022, Resolved: 12 Sep 2022 RESOLVED

We are aware of the electrical fault affecting parts of Deal Party and Caufield Road.

Staff are attending to restoration of supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 11 Sep 2022, Resolved: 29 Sep 2022 RESOLVED

UPDATE ON THE REDUCED WATER SUPPLY.

The Metro wishes to update residents about the impact on the water supply as a result of the electricity outages. It has been widespread and both the water treatment works and strategic transfer pump station were affected.

The maintenance teams have reset all installations to start treating and pumping water supply. However the recovery has been slow.

The Emerald Hill reservoir zone remains strained. The recovery that was anticipated Friday, September 9, 2022, will unfortunately be delayed.

There has been no significant change in the reticulation system. We ask all residents to keep their water consumption to a minimum so that the storage in the system can be maintained.

The following areas may experience low water pressure or water disruptions:

1. Parts of Walmer

2. Walmer Township

3. Walmer Downs

4. Walmer Heights

5. Mangold Park

6. Central

7. Glen Hurd

8. Mangold Park

9. Glendinningvale

10. Pari Park, Gelndore Road

11. Perridgevale

12. Adcockvale

13. Newton Park

14. Parsons Hill

15. Greenacres

16. Greenacres Hospital

17. St Georges Hospital

18. Parts of Cotsworld

19. Richmond Hill

20. Parts of Schauderville

21. Linkside

22. Mill Park

23. Parts of Central

24. Mount Croix

25. Perridgevale

26. Deal Party

27. North End

28. Sydenham

29. Greenshields park

30. Lovemore Heights

31. Old Seaveiw Road

32. Parts of Theescombe

33. Mount Pleasant

In an effort ensure that residents who are serviced by the Emerald Hill zone have access to alternative water sources, water trucks have been dispatched to the following locations:

1. Melsetter Road, Lovemore Heights

2. Grassroof, Lovemore Heights

3. Engen Garage, Buffelsfontein Rd

4. Roaming in Walmer Location

5. Milkwoods 10th Avenue, Walmer

6. Behind Tavcor, Fairview

Kindly note that from time to time, water tankers may leave to refill. However, they will return to the above-mentioned locations.

In addition to this, residents can also fetch water from the collection points below:

1. Corner of Buffelsfontein & Walter Road

2. William Moffet Expressway

These water collection points will be open between 08:00 and and 18:00.

We sincerely apologise for any inconvenience the has caused.

Published: 10 Sep 2022, Resolved: 12 Sep 2022 RESOLVED

UPDATE ON SUMMERSTRAND ELECTRICAL FAULT

Electricity has been successfully restored to 98% of Summerstrand.

The team is currently working on restoring the remaining 2%.

We apologise for the inconvenience caused.

Published: 10 Sep 2022, Resolved: 23 Sep 2022 RESOLVED

UPDATE ON THE SUMMERSTRAND POWER OUTAGE

Work is still continuing on-site.

The root cause of the issue has been determined.

If all goes according to plan, it will take about 1 hour and 30 minutes to restore power to the affected areas.

We thank the residents for their patience and understanding.

Published: 10 Sep 2022, Resolved: 12 Sep 2022 RESOLVED

UPDATE ON THE SUMMERSTRAND POWER OUTAGE

Teams are still on site attending to the electrical fault affecting Summerstrand and surrounding areas.

A burnt insulator, suspected to be the cause of the electrical fault, has been discovered along the overhead line.

A team of cable inspectors has been inspecting underground cables, while a team of line inspectors has been inspecting overhead lines.

Team members are working around the clock to restore power. Detailed updates will be provided as soon as they are available.

We apologise for the inconvenience caused.

Published: 10 Sep 2022, Resolved: 29 Sep 2022 RESOLVED

UPDATE ON THE REDUCED WATER SUPPLY.

The Metro wishes to update residents about the impact on the water supply as a result of the electricity outages. It has been widespread and both the water treatment works and strategic transfer pump station were affected.

The maintenance teams are progressively resetting all installations to start treating and pumping water supply.

The Emerald Hill reservoir zone remains strained. The recovery that was anticipated yesterday, September 9, 2022, will unfortunately be delayed.

We therefore urge all residents to keep their water consumption to a minimum so that the storage in the system can be maintained.

The following areas may experience low water pressure or water disruptions:

1. Parts of Walmer

2. Walmer Township

3. Walmer Downs

4. Walmer Heights

5. Mangold Park

6. Central

7. Glen Hurd

8. Mangold Park

9. Glendinningvale

10. Pari Park, Gelndore Road

11. Perridgevale

12. Adcockvale

13. Newton Park

14. Parsons Hill

15. Greenacres

16. Greenacres Hospital

17. St Georges Hospital

18. Parts of Cotsworld

19. Richmond Hill

20. Parts of Schauderville

21. Linkside

22. Mill Park

23. Parts of Central

24. Mount Croix

25. Perridgevale

26. Deal Party

27. North End

28. Sydenham

29. Greenshields park

30. Lovemore Heights

31. Old Seaveiw Road

32. Parts of Theescombe

33. Mount Pleasant

In an effort ensure that residents who are serviced by the Emerald Hill zone have access to alternative water sources, water trucks have been dispatched to the following locations:

1. Melsetter Road, Lovemore Heights

2. Grassroof, Lovemore Heights

3. Engen Garage, Buffelsfontein Rd

4. Roaming in Walmer Location

5. Milkwoods 10th Avenue, Walmer

6. Behind Tavcor, Fairvie

Kindly note that from time to time, water tankers may leave to refill. However, they will return to the above-mentioned locations.

In addition to this, residents can also fetch water from the collection points below:

1. Corner of Buffelsfontein & Walter Road

2. William Moffet Expressway

These water collection points will be open between 08:00 and and 18:00.

We sincerely apologise for any inconvenience the has caused.

Published: 10 Sep 2022, Resolved: 13 Sep 2022 RESOLVED

Monday, 12 September 2022

STAGE 4

*00H00-02H30: Group 12,17,3,8*02H00-04H30: Group 13,18,4,9*04H00-05H30: Group 14,19,5,10STAGE 3*05H00-06H30: Group 14,19,5*06H00-08H30: Group 15,1,6

*08H00-10H30: Group 16,2,7

*10H00-12H30: Group 17,3,8

*12H00-14H30: Group 18,4,9

*14H00-16H30: Group 19,5,10

*16H00-18H30: Group 1,6,11

*18H00-20H30: Group 2,7,12

*20H00-22H30: Group 3,8,13

*22H00-00H30: Group 4,9,14


Tuesday, 13 September 2022

STAGE 3

*00H00-02H30: Group 5,10,15

*02H00-04H30: Group 6,11,16

*04H00-05H30: Group 7,12,17

Published: 09 Sep 2022, Resolved: 12 Sep 2022 RESOLVED

UPDATE ON THE REDUCED WATER SUPPLY TO THE EMERALD HILL ZONE.

The Metro wishes to update residents about the reduced supply to the Emerald Hill reservoir zone.

The pump station is supplying 75% of the usual zone demand. Teams are still working on the affected pump however, they require to cut the material to the desired shape and size in the workshop. This could take a few days to complete.

In an effort to mitigate future disruptions, a new pump was ordered and is due for delivery by mid October 2022.

Operational adjustments have been made on the water supply system in order to supplement the Emerald Hill reservoir zone however, this is not sustainable and is only a temporary intervention.

We therefore urge all residents to keep their water consumption to a minimum so that the storage in the system can be maintained.

The following areas may experience low water pressure or water disruptions:

1. Parts of Walmer

2. Walmer Township

3. Walmer Downs

4. Walmer Heights

5. Mangold Park

6. Central

7. Glen Hurd

8. Mangold Park

9. Glendinningvale

10. Pari Park, Gelndore Road

11. Perridgevale

12. Adcockvale

13. Newton Park

14. Parsons Hill

15. Greenacres

16. Greenacres Hospital

17. St Georges Hospital

18. Parts of Cotsworld

19. Richmond Hill

20. Parts of Schauderville

21. Linkside

22. Mill Park

23. Parts of Central

24. Mount Croix

25. Perridgevale

26. Deal Party

27. North End

28. Sydenham

29. Greenshields park

30. Lovemore Heights

31. Old Seaveiw Road

32. Parts of Theescombe

33. Mount Pleasant

In an effort ensure that residents who are serviced by the Emerald Hill zone have access to alternative water sources, water trucks have been dispatched to the following locations:

1. Engen garage, Buffelsfontein Road

2. Melsetter Road, Lovemore Heights

3) Grassroof, Lovemore Heights

4) Roaming in Walmer Township

5) 3rd Avenue, Newton Park

6) Roaming in Rocklands / Bloza

7) Roaming in Schauderville

8) Roaming in KwaZakele

Kindly note that from time to time, water tankers may leave to refill. However, they will return to the above-mentioned locations.

In addition to this, residents can also fetch water from the collection points below:

1. Corner of Buffelsfontein & Walter Road

2. William Moffet Expressway

These water collection points will be open between 08:00 and and 18:00.

We sincerely apologise for any inconvenience the has caused.

Published: 08 Sep 2022, Resolved: 12 Sep 2022 RESOLVED

WATER TANKER LOCATIONS

In an effort ensure that residents who are serviced by the Emerald Hill zone have access to alternative water sources, water tankers have been dispatched to the following locations:

1. Engen Garage, Mount Pleasant

2. Joubert Street, Parsons Hill

3. 3rd Avenue Spar, Newton Park

4. Behind Tavcor, Fairview

5. Roaming in Schauderville

6. Caltex Garage, Fairview

7. Greenshields Park Shopping Mall

8. Roaming in Walmer Location

9. Melsetter Road, Lovemore Heights

10. Grassroof Lovemore Heights

Kindly note that from time to time, water tankers may leave to refill. However, they will return to the above-mentioned locations.

Published: 08 Sep 2022, Resolved: 12 Sep 2022 RESOLVED

REDUCED WATER SUPPLY TO THE EMERALD HILL ZONE.

The Metro wishes to inform residents that supply to the Emerald Hill reservoir zone has been reduced due to a pump breakdown.

The pump station is currently supplying 75% of the usual zone demand. Teams are working on the affected pump however, they require to cut the material to the desired shape and size in the workshop. This could take a few days to complete.

In an effort to mitigate future disruptions, a new pump was ordered and is due for delivery by mid October 2022.

We therefore ask that all residents to keep their water consumption to a minimum so that storage can build up.

The following areas may experience low water pressure or water disruptions:

1. Parts of Walmer

2. Walmer Township

3. Walmer Downs

4. Walmer Heights

5. Mangold Park

6. Central

7. Glen Hurd

8. Mangold Park

9. Glendinningvale

10. Pari Park, Gelndore Road

11. Perridgevale

12. Adcockvale

13. Newton Park

14. Parsons Hill

15. Greenacres

16. Greenacres Hospital

17. St Georges Hospital

18. Parts of Cotsworld

19. Richmond Hill

20. Parts of Schauderville

21. Linkside

22. Mill Park

23. Parts of Central

24. Mount Croix

25. Perridgevale

26. Deal Party

27. North End

28. Sydenham

29. Greenshields park

30. Lovemore Heights

31. Old Seaveiw Road

32. Parts of Theescombe

33. Mount Pleasant

We sincerely apologise for any inconvenience the has caused.

Published: 07 Sep 2022, Resolved: 10 Sep 2022 RESOLVED

Loadshedding increase to STAGE 3 from 14H00 to Monday, 12 September 2022 at 05H00.

Friday, 9 September 2022

STAGE 3

*14H00-16H30: Group 2,7,12

*16H00-18H30: Group 3,8,13

*18H00-20H30: Group 4,9,14

*20H00-22H30: Group 5,10,15*22H00-00H30: Group 6,11,16

Saturday, 10 September 2022

STAGE 3

*00H00-02H30: Group 7,12,17*02H00-04H30: Group 8,13,18*04H00-06H30: Group 9,14,19

*06H00-08H30: Group 10,15,1

*08H00-10H30: Group 11,16,2

*10H00-12H30: Group 12,17,3

*12H00-14H30: Group 13,18,4

*14H00-16H30: Group 14,19,5

*16H00-18H30: Group 15,1,6

*18H00-20H30: Group 16,2,7

*20H00-22H30: Group 17,3,8

*22H00-00H30: Group 18,4,9


Sunday, 11 September 2022

STAGE 3

*00H00-02H30: Group 19,5,10

*02H00-04H30: Group 1,6,11

*04H00-06H30: Group 2,7,12

*06H00-08H30: Group 3,8,13

*08H00-10H30: Group 4,9,14

*10H00-12H30: Group 5,10,15

*12H00-14H30: Group 6,11,16

*14H00-16H30: Group 7,12,17

*16H00-18H30: Group 8,13,18

*18H00-20H30: Group 9,14,19

*20H00-22H30: Group 10,15,1

*22H00-00H30: Group 11,16,2

Monday, 12 September 2022

STAGE 3

*00H00-02H30: Group 12,17,3

*02H00-04H30: Group 13,18,4

*04H00-06H30: Group 14,19,5

Published: 07 Sep 2022, Resolved: 12 Sep 2022 RESOLVED

EMERGENCY WATER SUPPLY SHUT DOWN IN PARTS OF KARIEGA.

In order to repair a burst pipe, the main outlet pipe from Scheepershoogte reservoir has been shut down. Water from this burst has caused flooding of an electrical substation and parts of the Wastewater Treatment Works.

It is envisaged that repairs should be completed by end of business today however, the following areas will be without without water supply until then.

1. Marconi Street

2. Kromberg Street

3. Schubert Street

4. Kelston Volkswagen

5. Peter Searle Drive

6. Jachtvlakte Industrial Area

7. One Way Driving School

8. NMB Logistics Park

9. Eland Street, Perseverance

We sincerely apologise for any inconvenience caused.

Published: 06 Sep 2022, Resolved: 08 Sep 2022 RESOLVED

Wednesday, 7 September 2022
STAGE 2
*05H00-6H30: Group 11,16
*06H00-08H30: Group 12,17
*08H00-10H30: Group 13,18
*10H00-12H30: Group 14,19
*12H00-14H30: Group 15,1
*14H00-16H30: Group 16,2
*16H00-18H30: Group 17,3
*18H00-20H30: Group 18,4
*20H00-22H30: Group 19,5

Published: 06 Sep 2022, Resolved: 07 Sep 2022 RESOLVED

STAGE 2 loadshedding implemented from 16H00.

Tuesday, 6 September 2022

*16H00-18H30: Group 5,10

*18H00-20H30: Group 6,11

*20H00-22H30: Group 7,12


Published: 05 Sep 2022, Resolved: 07 Sep 2022 RESOLVED

UPDATE ON COMMISSIONING OF MOREGROVE WELLFIELDS PROJECT.

The Municipality wishes to update residents that the Glendinning, Fairview, and Fort Nottingham Wellfield borehole projects are currently being commissioned.

During this period, the water treatment works at each of the above sites will be activated. Extensive water quality testing will also take place in order to ensure compliance with potable water standards before discharging water into the reservoir and thereafter, to the water distribution network.

The trial operation phase is critical to ensure that the system is safe, reliable and adheres to water quality standards.

The aquifer will be monitored to ensure that abstraction is sustainable and adheres to the conditions of the Water Use License from the Department of Water & Sanitation.

Published: 02 Sep 2022, Resolved: 07 Sep 2022 RESOLVED

PLANNED SHUTDOWN TO REPAIR CRITICAL LEAK.

The Municipality wishes to inform residents that a planned water supply shutdown will take place tomorrow, Saturday, September 3, 2022.

This shutdown will enable teams to repair a critical leak on the outlet pipe from Scheepershoogte reservoir.

The following locations and businesses may experience low water pressure or disruptions:

1. Marconi Street

2. Kromberg and Schubert

3. Kelston Volkswagen

4. Peter Searle Drive

5. Jachtvlakte Industrial area

6. One Way Driving School

7. NMB Logistics Park

8. Perseverance, Eland Street

It is envisaged that the repair job will be completed by end of business tomorrow however, it may continue onto Sunday, September 4, 2022.

We apologise for the inconvenience caused.

Published: 01 Sep 2022, Resolved: 07 Sep 2022 RESOLVED

REDUCED WATER SUPPLY TO THE EMERALD HILL 

The City wishes to advise residents that the scheduled maintainance work at the KwaNobuhle pump station regrettably took longer than anticipated. However, work was completed last night and the pipes are once again being filled.

Unfortunately, due to the severe constraints of the drought, this short disruption has caused some reservoirs to drop to critically low levels.

The situation has also been worsened by a pump breakdown at Schoenmakers Kop pump station. Teams are currently on-site to execute repairs.

We therefore ask that all residents to keep their water consumption to a minimum so that storage can build up.

It is envisaged that supply will be restored during the course of the morning, however it could take until tomorrow morning for storage to build sufficiently.

The following areas may experience low water pressure or water disruptions:

1. Parts of Walmer

2. Walmer Township

3. Walmer Downs

4. Walmer Heights

5. Mangold Park

6. Central

7. Glen Hurd

8. Mangold Park

9. Glendinningvale

10. Pari Park, Gelndore Road

11. Perridgevale

12. Adcockvale

13. Newton Park

14. Parsons Hill

15. Greenacres

16. Greenacres Hospital

17. St Georges Hospital

18. Parts of Cotsworld

19. Richmond Hill

20. Parts of Schauderville

21. Linkside

22. Mill Park

23. Parts of Central

24. Mount Croix

25. Perridgevale

26. Deal Party

27. North End

28. Sydenham

29. Greenshields park

Water tankers have been deployed to the locations below:

1. 2nd Avenue, Newton Park

2. Walmer Location

3. Builders Warehouse, corner of Buffelsfontein Road & 17th Avenue, Walmer.

4. Cotswold, William Street

5. Roaming in Perridgevale

6. 3rd Avenue, Newton Park

7. Roaming in Schauderville

8. Greenshields Park Mall

9. Victoria Drive, Milkwood flats

10. Roaming in Kensington

Kindly note that water tankers may leave to refill however, they will return to the above-mentioned locations.

We sincerely apologise for any inconvenience the has caused.

Published: 23 Aug 2022, Resolved: 05 Sep 2022 RESOLVED

 Electricity shutdown planned for Sunday, 28 August 2022 (alternative date Sunday, 4 September 2022).

Shutdown details:

What: Summerstrand Substation

Date: 28th of August 2022

Time: 09:00 - 15:00

Alternative Date: 

4 September 2022

Time: 09:00 - 15:00

Reason: 11KV Feeder Circuit Breaker Maintenance and repairs

Areas affected from the following substations will be affected:

*Borghorst Mini

*Alashan Mini

*Strandfontein Mini

*UPE sub

*Strandfontein Rd sub

*Summerdune Mini

*2nd Ave Mini

All supplies to be treated as live for the duration of the outage.

Please note the contact person for any queries is Des Swiegelaar- 041 392 4141.

Published: 22 Aug 2022, Resolved: 07 Sep 2022 RESOLVED

Water trucks have been deployed to the locations below:

1) Victoria Drive & Glendore Milkwood flats

2) William Street, Cotswold

3) Roaming in Schauderville

4) Roaming in Perridgevale

5) Roaming in Kensington

6) Builders Warehouse, Walmer Heights

7) Roaming in Walmer Location

8) 2nd Avenue, Newton Park

9) 3rd Avenue Spar, Newton Park


Please note that trucks may leave to refill, they will return to the locations above.

Published: 22 Aug 2022, Resolved: 07 Sep 2022 RESOLVED

REDUCED WATER SUPPLY TO THE EMERALD HILL ZONE.

As previously communicated, the allocation from the Kromme system has been restricted to only 30 megalitres per day. The demand on this system still outweighs the supply. In an effort to minimise the impact of this, the Metro has developed certain schemes to supplement this deficit.

Water supply is augmented from different sources on a continuous basis to spread the available water supply throughout the entire distribution system.


There are currently challenges with increasing the flow from one of these points due to a suspected valve issue. This reduced the augmentation potential and has caused reservoirs that are supplied by the Kromme system to lose storage. This could cause low pressure or water supply disruptions. We are investigating the issue and will put temporary measures in place to increase supply.


We therefore require all residents to keep their water consumption to a minimum so that storage can build up once again.


The following areas may experience low water pressure or water disruptions:

1. Parts of Walmer

2. Walmer Township

3. Walmer Downs

4. Walmer Heights

5. Mangold Park

6. Central

7. Glen Hurd

8. Mangold Park

9. Glendinningvale

10. Pari Park, Gelndore Road

11. Perridgevale

12. Adcockvale

13. Newton Park

14. Parsonshill

15. Greenacres

16. Greenacres Hospital

17. St Georges Hospital

18. Parts of Cotsworld

19. Richmond Hill

20. Parts of Schauderville

21. Linkside

22. Mill Park

23. Parts of Central

24. Mount Croix

25. Perridgevale

26. Deal Party

27. North End

28. Sydenham

We sincerely apologise for any inconvenience the has caused.

Published: 20 Aug 2022, Resolved: 07 Sep 2022 RESOLVED

DUE TO REPEATED ACTS OF VANDALISM, WATER SUPPLY TO THE COEGA IDZ MIGHT BE AFFECTED




The City wishes to inform residents that the supply of water to the Coega IDZ may be interrupted as a result of repeated acts of vandalism on the Coega Kop reservoir.


Our team went in yesterday and opened the valves, and the system was monitored all night.


We discovered that the live system isn't working because the site has recently been vandalized.


Armed security is on-site and NMBM security is making provision for a permanent guard.


The reticulation system is still recovering. We ask that consumers only use water for essential purposes when water supply is restored.


We apologise for the inconvenience caused this may cause.


#SayNoToVandalism

#ItAffectsUsAll

Published: 20 Aug 2022, Resolved: 22 Aug 2022 RESOLVED

Lost supply to section of FGR (Fitchet Corner/ Geduldsrivier) line.

Lost supply to section of DLP (Driftsands/ Lovemore Park) line.

Staff attending to outages.

We apologise for the inconvenience caused.

Published: 20 Aug 2022, Resolved: 07 Sep 2022 RESOLVED

Lost supply to sections of Malabar, Gelvandale, Windvogel, Hillside, and surrounding areas.

Staff are attending to restoration of supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 19 Aug 2022, Resolved: 22 Aug 2022 RESOLVED

PARTS OF THE METRO MAY EXPERIENCE WATER DISRUPTIONS DUE TO A DRAINED TRANSFORMER.

A transformer that supplies electricity to the Motherwell pump station has a bad oil leak and is now drained. Unfortunately, the pumps have to be stopped for approximately two hours to allow oil levels to be topped up.

If this is not done, there is a great risk that the transformer will run dry and this will cause it to blow up. This risk cannot be taken as it would take months to restore the transformer should that happen.

The following areas may experience low water pressure or disruptions:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Scheepershoogte

20. Valeisig

21. Parts of Van Riebeeckhoogte

22. Parts of Fairbridge Heights

23. Parts of Strelitzia Park

24. Winterhoek park

25. Vanes Estate

26. Reservoir Hills

27. Khayamnandi

28. Joe Slovo West

29. Jachtvlakte

30. Chatty

We sincerely apologise for the inconvenience caused.

Published: 19 Aug 2022, Resolved: 22 Aug 2022 RESOLVED

UPDATE ON ELECTRICAL SUPPLY FAULT AT STANFORD ROAD PUMP STATION.

August 19, 2022.

After the successful restoration of power at Motherwell yesterday, the City has been maximizing pumping water output into Chelsea the reservoir.

The reservoir is currently at 25% and this means that most of the Western suburbs have water supply with exception of the high laying areas.

The system will continue recovering throughout the day. Water trucks will remain in the areas until the system fully recovers.

We sincerely apologise for the inconvenience caused.

Published: 18 Aug 2022, Resolved: 20 Aug 2022 RESOLVED

UPDATE ON ELECTRICAL SUPPLY FAULT AT STANFORD ROAD PUMP STATION 

Following the vandalism at the Motherwell pump station, the Electricity and Energy department has managed to restore power at the pump station and the pumping of water supply started this morning.

Unfortunately, there has been a problem with the power supply tripping. Plant maintenance teams are currently on-site trying to solve the problem.

The pumping of water supply had to be stopped mid-day. We are not able to pump water into Chelsea reservoir due to the intermittent tripping of electricity supply.

Water tankers have been deployed to the locations below:

1) Hunters Retreat Spar

2) Roaming in Malabar

3) Roaming in Schauderville

4) Roaming in Barcelona / Helenvale

5) Kamma Park Crossing

6) Sherwood Spar

7) Parsonsvlei Blumento

8) William Street, Cotswold

We sincerely apologise for the inconvenience caused.

Published: 18 Aug 2022, Resolved: 20 Aug 2022 RESOLVED

STAGE 2 loadshedding implemented from 16H00 to 00H00.

Thursday, 18 August 2022

*16H00-18H30: Group 5,10

*18H00-20H30: Group 6,11

*20H00-22H30: Group 7,12

*22H00-00H30: Group 8,13

Published: 18 Aug 2022, Resolved: 18 Aug 2022 RESOLVED

At Arlington sub, ASB (Arlington / Steve Biko) line switched off for emergency repairs to equipment, affecting Steve Biko, Walmer Location, surrounds. Supply to be restored soonest, no timeframe.

Published: 17 Aug 2022, Resolved: 18 Aug 2022 RESOLVED

UPDATE ON ELECTRICAL SUPPLY FAULT AT STANFORD ROAD PUMP STATION.

Power supply has been restored to the Motherwell pump station however, the power has been tripping and unfortunately the pumps cannot be started as yet.

The Electricity and Energy department is currently investigating the issue and more updates will follow.

The areas below may experience low water pressure or disruptions:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Scheepershoogte

20. Valeisig

21. Parts of Van Riebeeckhoogte

22. Parts of Fairbridge Heights

23. Parts of Strelitzia Park

24. Winterhoek park

25. Vanes Estate

26. Reservoir Hills

27. Khayamnandi

28. Joe Slovo West

29. Jachtvlakte

30. Chatty

We sincerely apologise for the inconvenience caused.

Published: 17 Aug 2022, Resolved: 18 Aug 2022 RESOLVED

UPDATE ON ELECTRICAL SUPPLY FAULT AT STANFORD ROAD PUMP STATION.

Power supply has been restored to the Motherwell pump station however, the power has been tripping and unfortunately the pumps cannot be started as yet.

The Electricity and Energy department is currently investigating the issue and more updates will follow.

The areas below may experience low water pressure or disruptions:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Scheepershoogte

20. Valeisig

21. Parts of Van Riebeeckhoogte

22. Parts of Fairbridge Heights

23. Parts of Strelitzia Park

24. Winterhoek park

25. Vanes Estate

26. Reservoir Hills

27. Khayamnandi

28. Joe Slovo West

29. Jachtvlakte

30. Chatty

We sincerely apologise for the inconvenience caused.

Published: 17 Aug 2022, Resolved: 18 Aug 2022 RESOLVED

UPDATE ON ELECTRICAL SUPPLY FAULT AT STANFORD ROAD PUMP STATION.

Power supply has been restored to the Motherwell pump station however, the power has been tripping and unfortunately the pumps cannot be started as yet.

The Electricity and Energy department is currently investigating the issue and more updates will follow.

The areas below may experience low water pressure or disruptions:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Scheepershoogte

20. Valeisig

21. Parts of Van Riebeeckhoogte

22. Parts of Fairbridge Heights

23. Parts of Strelitzia Park

24. Winterhoek park

25. Vanes Estate

26. Reservoir Hills

27. Khayamnandi

28. Joe Slovo West

29. Jachtvlakte

30. Chatty

We sincerely apologise for the inconvenience caused.

Published: 17 Aug 2022, Resolved: 18 Aug 2022 RESOLVED

UPDATE ON THE ELECTRICITY OUTAGE AT THE STANFORD ROAD PUMPSTATION

August 17, 2022

Due to vandalism on the overhead line that supplies electricity to the Motherwell pump station, the pump station is unable to supply water to reservoirs in the following areas:

1. Kariega

2. Despatch

3. Chatty

As a result, the following areas are experiencing water disruptions or low pressure:

1. Scheepershoogte

2. Valeisig

3. Parts of Van Riebeeckhoogte

4. Parts of Fairbridge Heights

5. Parts of Strelitzia Park

6. Winterhoek park.

7. Estate of Vanes

8. Reservoir Hills

9. Khayamnandi

10. Joe Slovo West

11. Jachtvlakte

12. Chatty

Efforts are being made to divert water supply from other sources.

Water tankers are being deployed will be at the following locations:

1. Corner of Van Riebeeck Street and Errol Avenue

2. Daniel Pienaar Road

3.Reservoir Hills (Roaming)

4. Khayamnandi (Roaming)

5. Joe Slovo West (Roaming)

6. Chatty (Roaming)

If demand is not drastically reduced, other areas such as Despatch, KwaNobuhle, Northern Areas, KwaDwesi, and KwaMagxaki may be affected.

The Department of Electricity and Energy is working to restore power.

Published: 16 Aug 2022, Resolved: 18 Aug 2022 RESOLVED

STAGE 2 loadshedding implemented from 16H00 to 00H00.

Wednesday, 17 August 2022

*16H00-18H30: Group 12,17

*18H00-20H30: Group 13,18

*20H00-22H30: Group 14,19

*22H00-00H30: Group 15,1

Published: 15 Aug 2022, Resolved: 18 Aug 2022 RESOLVED

UPDATE ON ELECTRICAL SUPPLY FAULT AT STANFORD ROAD PUMP STATION.

Electricity supply has been restored to the Stanford Road pump station. Teams are currently resetting the pumps and will start them shortly.

Sadly, an act of vandalism took  on the overhead line that supplies the Motherwell pump station with electricity. The Electricity and Energy department is aware of this and repairs will start as soon as teams become available. There is currently no timeframe available.

This could lead to low water pressure or disruptions of the East / West water supply once again. Residents are requested to use water or essential purposes only until the repair work is completed.


The areas below may experience low water pressure or disruptions:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

Water tankers will be deployed and will be communicated on the NMBM website and social media pages. They can also be enquired about by calling the Service Delivery Call Centre at 0800 20 5050.

Published: 14 Aug 2022, Resolved: 17 Aug 2022 RESOLVED

ELECTRICAL SUPPLY FAULT AT STANFORD ROAD PUMP STATION COULD CAUSE WATER DISRUPTIONS IN PARTS OF THE METRO.

A fault on the electrical supply to the Stanford Road pump station area could cause water disruptions should storage be depleted before the power is restored.

The Electricity and Energy department is aware of the issue and the fault is being investigated. Unfortunatel, no time frame is available as yet.

The areas below may experience low water pressure or disruptions:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

Water tankers will be deployed and will be communicated on the NMBM website and social media pages. They can also be enquired about by calling the Service Delivery Call Centre at 0800 20 5050.

We sincerely apologise for the inconvenience caused.

Published: 10 Aug 2022, Resolved: 14 Aug 2022 RESOLVED

EMERGENCY ELECTRICITY SHUTDOWN for repairs to equipment

WHEN: Thursday 11 August 2022

TIME: 08H00 to 14H00 

WHERE: The San Soucci / Mabandla No1 

AFFECTED AREA:  Kwanobuhle area 

Published: 10 Aug 2022, Resolved: 12 Aug 2022 RESOLVED

POSTPOMENT OF THE MAINTENANCE SHUTDOWN ON THE MOTHERWELL NORTH PIPELINE

The City wishes to inform residents that the maintenance work scheduled for today on the Motherwell North pipeline has been postponed owing to unforeseen circumstances.

A new date will be communicated at a later stage.

We apologise for the inconvenience caused.

Published: 04 Aug 2022, Resolved: 12 Aug 2022 RESOLVED

REDUCED SUPPLY TO THE EMERALD HILL ZONE

August 4th, 2022.

As previously communicated, the allocation from the Kromme system has been restricted to only 30 megalitres per day. The demand on this system still outweighs the supply and to minimise the impact of this, the Metro has developed certain augmentation schemes to supplement this deficit.

A faulty valve was discovered on one of these systems and it had since been removed. This reduced the augmentation potential today and this caused reservoirs supplied from the Kromme system to lose storage. This could cause low pressure or water supply disruptions.

Work is nearing completion and thereafter, the transfer supply system can be commissioned again. Water supply will continue to be restored throughout the night.

We therefore require all residents to keep their water consumption to a minimum so that storage can accumulate once again.

The following areas may experience low water pressure or water disruptions:
1. Parts of Walmer
2. Walmer Township
3. Walmer Downs
4. Walmer Heights
5. Mangold Park
6. Glen Hurd
7. Mangold Park
8. Glendinningvale
9. Pari Park, Gelndore Road
10. Perridgevale
11. Adcockvale
12. Newton Park
13. Parsonshill
14. Greenacres
15. Greenacres Hospital
16. St Georges Hospital
17. Parts of Cotsworld
18. Richmond Hill
19. Parts of Schauderville
20. Linkside
21. Mill Park
22. Parts of Central
23. Mount Croix
24. Perridgevale
25. Deal Party
26. North End
27. Sydenham
28. Central

We sincerely apologise for any inconvenience the has caused.

Published: 04 Aug 2022, Resolved: 16 Aug 2022 RESOLVED

Planned Electricity Shutdown 

When: Sunday, 14 August 2022 (alternatively Sunday, 28 August 2022)

Where: Arlington substation: St Bernadette 11kV feeder and ADS Overhead Line 11kV feeder

Time: 09H00 - 15H00Reason: Repairs and maintenance of equipment

The following areas will be affected:

*St. Bernadette 11KV FeederSubstations affected: Prospect Mini No.3, Deyton Court, St. Bernadette, Cleaners, OK Bazaar, Checkers Mini, 7th Ave Mini, Villiers Rd.

*ADS Overhead Line 11KV FeederSchoenmakerskop Auto, ADS, DSK & DLP Overhead lines, Schoenmakerskop Mini, Schoenmakerskop Village, Sappershoek.

All supplies are to be treated as live for the duration of the outage.

Published: 04 Aug 2022, Resolved: 07 Aug 2022 RESOLVED

LOADSHEDDING

Saturday, 6 August 2022

STAGE 2

*16H00-18H30: Group 13,18

*18H00-20H30: Group 14,19

*20H00-22H30: Group 15,1

*22H00-00H30: Group 16,2

Sunday, 7 August 2022

STAGE 2

*16H00-18H30: Group 6,11

*18H00-20H30: Group 7,12

*20H00-22H30: Group 8,13

*22H00-00H30: Group 9.14

Published: 03 Aug 2022, Resolved: 04 Aug 2022 RESOLVED

STAGE 2 loadshedding implemented from 16H00 to 00H00.

Wednesday, 3 August 2022

*16H00-18H30: Group 15,1

*18H00-20H30: Group 16,2

*20H00-22H30: Group 17,3

*22H00-00H30: Group 18,4

Published: 27 Jul 2022, Resolved: 03 Aug 2022 RESOLVED

COMMISSIONING OF THREE GROUNDWATER PROJECTS.

The Municipality wishes to inform residents that the Glendinning Wellfield project has commenced with its' commissioning phase.

During this period, a collection point has been established at the below mentioned location so that residents can collect non-potable water free of charge.

It is important to remember that this water cannot be used for drinking, cooking or cleaning. The maximum volume per vehicle per day will be limited to 1000 litres.

Water can be collected from the location below:

1. Glendinning Wellfield.

59 Illingworth Street, Millard Grange, Gqeberha.

27 - 29 July 2022

08h00 to 19h00

The trial operation phase is essential to ensure that the system is safe, reliable and adheres to water quality standards.

The aquifer will also be monitored to ensure that abstraction is sustainable and adheres to the conditions of the Water Use License from the Department of Water and Sanitation.

Published: 26 Jul 2022, Resolved: 03 Aug 2022 RESOLVED

LOAD REDUCTION SCHEDULE: KARIEGA

The Metro wishes to inform residents in Kariega that it will take approximately two weeks to repair the cable fault affecting the area.

In order to reduce pressure and ensure that residents do not experience prolonged power outages, we will execute load reduction in the affected areas for two hours at a time.

The areas have been divided into three groups and a schedule as indicated below has been devised:

LOAD REDUCTION GROUPS

  • GROUP 1: Matebese; MRM6 / Mqolomba; Dlala; Makuleni; Dabaza & Feeder 1
  • GROUP 2: Mbengashe; Billie; Majola; Sineli; Sandunana; Ntsela; MRM10; 4th Avenue; Sarile & Feeder 3
  • GROUP 3: 3rd Avenue; Mqongci; Phuphu; Tyhume; Majola; Jonas & Feeder 6

LOAD REDUCTION SCHEDULE

Tuesday, 26 July 2022

  • 17H00 – 19H30: Group 3
  • 19H00 – 21H30: Group 1

Wednesday, 27 July 2022

  • 17H00 – 19H30: Group 2
  • 19H00 – 21H30: Group 3

Thursday, 28 July 2022

  • 17H00 – 19H30: Group 1
  • 19H00 – 21 H30 Group 2

Friday, 29 July 2022

  • 17H00 – 19H30: Group 3
  • 19H00 – 21H30: Group 1

Saturday, 30 July 2022

  • 17H00 – 19H30: Group 2
  • 19 H00 – 21H30: Group 1

Sunday, 31 July 2022

  • 17H00 – 19H30: Group 1
  • 19H00 – 21H30: Group 2

Published: 22 Jul 2022, Resolved: 25 Jul 2022 RESOLVED

STAGE 1 loadshedding from 16H00.

Friday, 22 July 2022

*16H00-18H30: Group 4

*18H00-20H30: Group 5

*20H00-22H30: Group 6

*22H00-00H30: Group 7

Published: 22 Jul 2022, Resolved: 03 Aug 2022 RESOLVED

PLANNED MAINTENANCE SHUTDOWNS IN VARIOUS PARTS OF THE CITY

To reduce water losses and extend the lifespan of the City's water infrastructure, planned maintenance will be conducted in the following areas on the specified dates below:

- July 26, 2022.

Cotswold, Burt Drive - Ward 12

- July 27, 2022.

Kini Bay - Ward 40

- July 28, 2022.

Kwaford Village -Wards 14, 17 and 18.

Please be advised that water supply will be shut off between 08h00 and 17h00.

We urge residents to conserve water and refrain from stockpiling.

Published: 21 Jul 2022, Resolved: 22 Jul 2022 RESOLVED

STAGE 2 loadshedding from 16H00.

Thursday, 21 July 2022

*16H00-18H30: Group 11,16

*18H00-20H30: Group 12,17

*20H00-22H30: Group 13,18

*22H00-00H30: Group 14,19

Published: 21 Jul 2022, Resolved: 03 Aug 2022 RESOLVED

PLANNED ELECTRICITY SHUTDOWNS

Reason: 6.6kV feeders will be rerouted from the existing 6.6kV switchboard to the new 6.6kV switchboard (rated at 11kV) as part of the substation switchgear replacement/refurbishment project.

When and where:

1. 03/08/2022 (Alternative date 04/08/2022) - Westwind 6.6kV feeder (Affected area/s: Moregrove and Cotswold Ext)

2. 04/08/2022 (Alternative date 05/08/2022) - Brand 6.6kV feeder (Affected area/s: Linton Grange and Framesby Ext)

Times: All shutdowns will be from 08h00 to 16H00.

PLEASE NOTE: Queries regarding the actual shutdowns, should be directed to Carel van Dyk on 041 392 4356.

Published: 20 Jul 2022, Resolved: 21 Jul 2022 RESOLVED

STAGE 2 loadshedding from 16H00.

Wednesday, 20 July 2022

*16H00-18H30: Group 18,4

*18H00-20H30: Group 19,5

*20H00-22H30: Group 1,6

*22H00-00H30: Group 2,7

Published: 19 Jul 2022, Resolved: 20 Jul 2022 RESOLVED

STAGE 2 loadshedding from 16H00.

Tuesday, 19 July 2022

*16H00-18H30: Group 6,11

*18H00-20H30: Group 7,12

*20H00-22H30: Group 8,13

*22H00-00H30: Group 9,14

Published: 18 Jul 2022, Resolved: 19 Jul 2022 RESOLVED

LOADSHEDDING

STAGE 2 from 16H00. 

16H00-18H30: Group 13,18; 

18H00-20H30: Group 14,19; 

20H00-22H30: Group 15,10; 

22H00-00H30: Group 16,2.

Published: 17 Jul 2022, Resolved: 03 Aug 2022 RESOLVED



DUE TO ELECTRICAL OUTAGES, WATER DISRUPTIONS MAY BE EXPERIENCED IN PARTS OF THE METRO.

The Municipality wishes to inform residents that the Motherwell pump station has experienced an electrical outage, and this has hampered the East / West water supply transfer.

The Electricity and Energy department is aware of the outage and is currently investigating.

Unfortunately, this has already affected water supply to many parts of Kariega and other areas could be affected should storage be depleted.

Residents are urged to use water for essential purposes only to avoid water supply disruptions.

Areas that may experience low water pressure or a lack of water supply include the following:
1. Rowallan Park
2. Francis Evatt Park
3. Hunters Retreat
4. Bay West
5. Parsonsvlei / Westbrook
6. Morningside
7. Kabega Park
8. Sherwood
9. Westering
10. Cotswold
11. Helenvale
12. Malabar
13. Parts of Schauderville
14. Framesby
15. Sunridge Park
16. Parts of Lorraine
17. Parts of Theescombe
18. Kamma Park
19. Bethelsdorp
20. Aspen Heights
21. Parts of Kariega

We apologise for the inconvenience this has caused.

Published: 17 Jul 2022, Resolved: 18 Jul 2022 RESOLVED

LOADSHEDDING: SUNDAY 17 JULY 2922

STAGE 2 from 16H00. 

16H00-18H30: Group 1,6,

18H00-20H30: Group 2,7,

20H00-22H30: Group 3,8,

22H00-00H30: Group 4,9.

Published: 16 Jul 2022, Resolved: 17 Jul 2022 RESOLVED

LOADSHEDDING

STAGE 2 Loadshedding from 16H00. 

16H00-18H30: Group 8,13

18H00-20H30: Group 9,14; 

20H00-22H30: Group 10,15; 

22H00-00H30: Group 11,16.

Published: 15 Jul 2022, Resolved: 17 Jul 2022 RESOLVED

WATER DISRUPTIONS MAY OCCUR IN PARTS OF THE METRO DUE TO A PLANNED SHUTDOWN.

Residents may experience intermittent water supply due to a planned shutdown taking place tomorrow, July 16, 2022.

This shutdown is required to conduct the tie in of a 500 diameter pipeline to a 110 diameter pipeline to ensure water supply to the newly developed Corkwood Shopping Centre.

The affected areas include:
1. Alexander Park.
2. Logistics Park, Uitenhage.

To ensure residents have access to water supply, water tankers will be deployed to the locations below:
1. Guard House, Logistics Park.
2. Marconi Street.

Kindly note that these water tankers may leave to refill however, they will return to the above-mentioned locations.

We sincerely apologise for the inconvenience caused.

Published: 14 Jul 2022, Resolved: 16 Jul 2022 RESOLVED

LOADSHEDDING

Friday, 15 July 2022

STAGE 3

*05H00-06H30: Group 9,14,19

*06H00-08H30: Group 10,15,1

*08H00-10H30: Group 11,16,2

*10H00-12H30: Group 12,17,3

*12H00-14H30: Group 13,18,4

*14H00-16H30: Group 14,19,5

*16H00-18H30: Group 15,1,6

*18H00-20H30: Group 16,2,7

*20H00-22H30: Group 17,3,8

*22H00-00H30: Group 18,4,9

Published: 13 Jul 2022, Resolved: 16 Jul 2022 RESOLVED

Loadshedding

 Thursday 14 July 2022

Stage 1

00H00-02H30 Groups 14

02H00-04H30 Groups 15

04H00-05H00 Groups 16

STAGE 3

05H00-06H30 Groups 16,2,7

06H00-08H30 Groups 17,3,8

08H00-10H30 Groups 18,4,9

10H00-12H30 Groups 19,5,10

12H00-14H30 Groups 1,6,11

14H00-16H30 Groups 2,7,12

STAGE 4

16H00-18H30 Groups 3,8,13,18

18H00-20H30 Groups 4,9,14,19

20H00-22H30 Groups 5,10,15,1

22H00-00H30 Groups 6,11,16,2

Published: 12 Jul 2022, Resolved: 14 Jul 2022 RESOLVED

LOADSHEDDING

Wednesday, 13 July 2022

STAGE 3 loadshedding will be implemented from 16H00 til 00H00

*16H00-18H30: Group 10,15,1

*18H00-20H30: Group 11,16,2

*20H00-22H30: Group 12,17,3

*22H00-00H30: Group 13,18,4



Published: 11 Jul 2022, Resolved: 13 Jul 2022 RESOLVED

LOADSHEDDING

Tuesday, 12 July 2022

STAGE 2

*00H00-02H30: Group 9,4

*02H00-04H30: Group 10,5

*04H00-05H30: Group 11,6

STAGE 4

*05H00-06H30: Group 11,16,2,7

*06H00-08H30: Group 12,17,3,8

*08H00- 10H30: Group 13,18,4,9

*10H00-12H30: Group 14,19,5,10

*12H00-14H30: Group 15,1,6,11

*14H00-16H30: Group 16,2,7,12

*16H00-18H30: Group 17,3,8,13

*18H00-20H30: Group 18,4,9,14

*20H00-22H30: Group 19,5,10,15

*22H00-00H30: Group 1,6,11,16

Published: 10 Jul 2022, Resolved: 12 Jul 2022 RESOLVED

LOSDSHEDDING

Monday, 11 July 2022

STAGE 2

*00H00-02H30: Group 16,2

*02H00-04H30: Group 17,3

*04H00-05H30: Group 18,4

STAGE 4

*05H00-06H30: Group 18,4,9,14

*06H00-08H30: Group 19,5,10,15

*08H00- 10H30: Group 1,6,11,16

*10H00-12H30: Group 2,7,12,17

*12H00-14H30: Group 3,8,13,18

*14H00-16H30: Group 4,9,14,19

*16H00-18H30: Group 5,10,15,1

*18H00-20H30: Group 6,11,16,2

*20H00-22H30: Group 7,12,17,3

*22H00-00H30: Group 8,13,18,4

Published: 09 Jul 2022, Resolved: 11 Jul 2022 RESOLVED

LOADSHEDDING

Sunday, 10 July 2022

STAGE 2

*00H00-02H30: Group 4,9

*02H00-04H30: Group 5,10

*04H00-06H30: Group 6,11

*06H00-07H30: Group 7,12

STAGE 3

*07H00-08H30: Group 7,12,17

*08H00- 10H30: Group 8,13,18

*10H00-12H30: Group 9,14,19

*12H00-14H30: Group 10,15,1

*14H00-16H30: Group 11,16,2

STAGE 4

*16H00-18H30: Group 12,17,3,8

*18H00-20H30: Group 13,18,4,9

*20H00-22H30: Group 14,19,5,10

*22H00-00H30: Group 15,1,6,11

Published: 09 Jul 2022, Resolved: 10 Jul 2022 RESOLVED

Saturday, 9 July 2022

STAGE 3

*07H00-08H30: Group 14,19,5

*08H00- 10H30: Group 15,1,6

*10H00-12H30: Group 16,2,7

*12H00-14H30: Group 17,3,8

*14H00-16H30: Group 18,4,9

*16H00-18H30: Group 19,5,10

*18H00-20H30: Group 1,6,11

*20H00-22H30: Group 2,7,12

*22H00-00H30: Group 3,8,13

Published: 07 Jul 2022, Resolved: 09 Jul 2022 RESOLVED

LOADSHEDDING: Friday, 8 July 2022

STAGE 2

*00H00-02H30: Group 18,4

*02H00-04H30: Group 19,5

*04H00-05H30: Group 1,6

STAGE 4

*05H00-06H30: Group 1,6,11,16

*06H00-08H30: Group 2,7,12,17

*08H00- 10H30: Group 3,8,13,18

*10H00-12H30: Group 4,9,14,19

*12H00-14H30: Group 5,10,15,1

*14H00-16H30: Group 6,11,16,2

*16H00-18H30: Group 7,12,17,3

*18H00-20H30: Group 8,13,18,4

*20H00-22H30: Group 9,14,19,5

*22H00-00H30: Group 10,15,1,6

Published: 07 Jul 2022, Resolved: 07 Jul 2022 RESOLVED

LOADSHEDDING

Thursday, 7 July 2022

STAGE 5

16H00-18H30: Group 14,19,5,10,23

18H00-20H30: Group 15,1,6,11,23

20H00-22H30: Group 16,2,7,12,27

STAGE 4

22H00-00H30: Group 17,3,8,13

Published: 06 Jul 2022, Resolved: 17 Jul 2022 RESOLVED

UPDATE ON PLANNED SHUTDOWNS MAY CAUSE WATER DISRUPTIONS IN PARTS OF THE CITY.

The Municipality wishes to inform residents that a shutdown is planned during this week for the following reservoir zone.

Glendinning Reservoir – moved forward to Thursday, July 07, 2022.

Areas that may be affected include:

1. Kensington

2. Millard Grange

3. Mount Croix

4. North End

5. Part of Sydenham

6. Prince Alfred’s Park

7. Part of New Brighton

These areas fall within Wards 5, 7, 15.

The above planned shutdown is essential to the integration of groundwater supply into this reservoir and will allow for the installation of critical outlet valves.

Residents and businesses are encouraged to please use water sparingly during this time period.

Published: 06 Jul 2022, Resolved: 07 Jul 2022 RESOLVED

LOADSHEDDING - Wednesday, 6 July 2022

STAGE 2

00H00-02H30: Group 13,18

02H00-04H30: Group 14, 19

04H00-05H30: Group 15, 1

STAGE 4

05H00-06H30: Group 15,1,6,11

06H00-08H30: Group 16,2,7,12

08H00- 10H30: Group 17,3,8,13

10H00-12H30: Group 18,4,9,14

12H00-14H30: Group 19,5,10,15

14H00-16H30: Group 1,6,11,16

STAGE 5

16H00-18H30: Group 2,7,12,17,21

18H00-20H30: Group 3,8,13,18,21

20H00-22H30: Group 4,9,14,19,25

STAGE 4

22H00-00H30: Group 5,10,15,1

Published: 05 Jul 2022, Resolved: 06 Jul 2022 RESOLVED

Tuesday, 5 July 2022

STAGE 4

*22H00-00H30: Group 12,17,3,8

Wednesday, 6 July 2022STAGE 2

*00H00-02H30: Group 13,18

*02H00-04H30: Group 14, 19*04H00-05H30: Group 15, 1

STAGE 4

*05H00-06H30: Group 15,1,6,11

*06H00-08H30: Group 16,2,7,12

*08H00- 10H30: Group 17,3,8,13

*10H00-12H30: Group 18,4,9,14

*12H00-14H30: Group 19,5,10,15

*14H00-16H30: Group 1,6,11,16

STAGE 6

*16H00-18H30: Group 2,7,12,17,21

*18H00-20H30: Group 3,8,13,18,2

*20H00-22H30: Group 4,9,14,19,25

STAGE 4

*22H00-00H30: Group 5,10,15,1

Published: 05 Jul 2022, Resolved: 05 Jul 2022 RESOLVED

Tuesday, 5 July 2022

STAGE 4

*08H00- 10H30: Group 5,10,15,1

*10H00-12H30: Group 6,11,16,2

*12H00-14H30: Group 7,12,17,3

*14H00-16H30: Group 8,13,18,4

STAGE 5

*16H00-18H30: Group 9,14,19,5,30

*18H00-20H30: Group 10,15,1,6,30

*20H00-22H30: Group 11,16,2,7,23

STAGE 4

*22H00-00H30: Group 12,17,3,8

Section of Greenshields Park, surrounds (fed from Buffelsfontein Rd, Excell Buffelsfontein Mini, Swift St, Saunton mini subs) previously not shed due to it being on Reservoir circuit, will now be shed under Group 3 due to cable fault. No timeframe for repairs to be completed.

Published: 04 Jul 2022, Resolved: 05 Jul 2022 RESOLVED

LOADSHEDDING

Monday,  4 July 2022

STAGE 2

*00H00-02H30: Group 8,13

*02H00-04H30: Group 9,14

*04H00-05H30: Group 10,15

STAGE 4

*05H00-06H30: Group 10,15,1,6

*06H00-08H30: Group 11,16,2,7

*08H00- 10H30: Group 12,17,3,8

*10H00-12H30: Group 13,18,4,9

*12H00-14H30: Group 14,19,5,10

*14H00-16H30: Group 15,1,6,11

STAGE 6

*16H00-18H30: Group 16,2,7,12,28,29

*18H00-20H30: Group 17,3,8,13,28,29

*20H00-22H30: Group 18,4,9,14,21,22

STAGE 4

*22H00-00H30: Group 19,5,10,15

Published: 02 Jul 2022, Resolved: 04 Jul 2022 RESOLVED

Sunday, 3 July 2022

* 00H00 - 02H30: Group 15,1

* 02H00 - 04H30: Group 16,2

* 04H00 - 06H30: Group 17,3

* 06H30 - 07H30: Group 18,4

STAGE 4

* 07H00 - 08H30: Group 18,4,9,14

* 08H00 - 10H30: Group 19,5,10,15

* 10H00 - 12H30: Group 1,6,11,16

* 12H00 - 14H30: Group 2,7,12,17

* 14H00 - 16H30: Group 3,8,13,18

* 16H00 - 18H30: Group 4,9,14,19

* 18H00 - 20H30: Group 5,10,15,1

* 20H00 - 22H30: Group 6,11,16,2

Published: 01 Jul 2022, Resolved: 14 Jul 2022 RESOLVED

PLANNED ELECTRICITY SHUTDOWNS

Where: Kragga Kamma Local 6.6kV feeder (Affected area/s: Framesby and Cotswold

When:  11 July 2022 (Alternative date 12 July 2022)

Time:08H00 - 16H00

Where: - Whitney Ave 6.6kV feeder (Affected area/s: Fernglen and Cotswold)

When: 13 July 2022 (Alternative date 14 July 2022)

Time:  08H00 - 16H00.

Reason:

The above 6.6kV feeders will be rerouted from the existing 6.6kV switchboard to the new 11kV switchboard as part of the substation switchgear replacement / refurbishment project.

Published: 30 Jun 2022, Resolved: 17 Jul 2022 RESOLVED

ELECTRICAL INTERRUPTION AT WATER TREATMENT PLANTS MAY CAUSE WATER DISRUPTIONS.


The Municipality wishes to inform residents about an electricity interruption at Churchill and Elandsjagt Water Treatment Works. Repairs are currently being carried out by Eskom and it is anticipated that supply will be restored around 18h00. Thereafter, the treatment plants will be restarted.

This electrical disruption will leave the supply system with a deficit that could cause low pressure and water disruptions.

At this stage, the majority of reservoirs still have storage however, water must only be used for essential purposes to prevent storage from depleting.

Possible affected areas include:
1. Parts of Walmer
2. Walmer Township
3. Walmer Downs
4. Walmer Heights
5. Mangold Park
6. Glen Hurd
7. Glendinningvale
8. Pari Park
9. Glendore Road
10. Perridgevale
11. Adcockvale
12. Newton Park
13. Parsons Hill
14. Greenacres
15. Greenacres Hospital
16. St Georges Hospital
17. Parts of Cotswold
18. Richmond Hill
19. Parts ofSchauderville
20. Linkinkside
21. Mill Park
22. Parts of Central
23. Mount Croix
24. Deal Party
25. North End
26. Sydenham
27. Central
28. Coastal towns of Kouga LM
29. Blue horizon bay
30. Neave industrial area

We sincerely apologise for the inconvenience caused.

Published: 28 Jun 2022, Resolved: 02 Jul 2022 RESOLVED

Stage 6 loadshedding reduced to Stage 4 from 16h00 to 22h00.

Friday, 1 July 2022

STAGE 4

16H00 - 18H30: Group 18,4,9,14

18H00 - 20H30: Group 19,5,10,15

20H00 - 22H30: Group 1,6,11,16

STAGE 2

22H00 - 00H30: Group 2,7

Saturday, 2 July 2022

00H00 - 02H30: Group 3,8

02H00 - 04H30: Group 4,9

04H00 - 06H30: Group 5,10

06H00 - 07H30: Group 6,11

Published: 27 Jun 2022, Resolved: 04 Jul 2022 RESOLVED



SHUTDOWN BY ESKOM MAY CAUSE WATER DISRUPTIONS IN PARTS OF THE METRO.

The Municipality wishes to inform residents that on Tuesday, June 28, 2022, a 6-hour shutdown will be required by Eskom to conduct critical work on their infrastructure. Unfortunately, this will affect the operations of the Nooitgedagt Water Treatment Works.

Eskom is fully aware of the critical drought situation and will therefore commit all available resources to ensure the shutdown duration is kept to a minimum.

The majority of the Metro's water is supplied from this treatment plant and although not anticipated, water disruptions may occur should storage be depleted before water supply is restored.

Residents are requested to use water for essential purposes only during the shutdown to preserve the storage. We also ask residents not to stockpile water.

The following areas may be affected:
1.Rowallan Park
2.Francis Evatt Park
3.Hunters Retreat
4.Bay West
5.Parsonsvlei / Westbrook
6.Morningside
7.Kabega Park
8.Sherwood
9.Westering
10.Cotswold
11.Helenvale
12.Malabar
13.Parts of Schauderville
14.Framesby
15.Sunridge Park
16.Parts of Lorraine
17.Parts of Theescombe
18.Kamma Park
19.Bethelsdorp

Further updates will be provided throughout the day.

We sincerely apologise for the inconvenience caused.

Published: 27 Jun 2022, Resolved: 04 Jul 2022 RESOLVED

UPDATE ON PLANNED SHUTDOWNS THAT MAY CAUSE WATER DISRUPTIONS IN PARTS OF THE CITY.

The Municipality wishes to update residents on the shutdown planned for this week in the following reservoir zone.

Tuesday, June 28, 2022.

Fairview Reservoir.

The areas affected include:

1. Korsten

2. Holland Park

3. Steytler Township

4. Macleanville

5. Adcockvale

6. Sydenham

7. Neave Industrial

8. Part of New Brighton

These areas fall within Wards 7, 10, 11, 14 and 15.

The above planned shutdown is essential to the integration of groundwater supply into this reservoir and will allow for the installation of critical outlet valves and meters.


Residents and businesses are encouraged to use water sparingly during this time period.

Published: 26 Jun 2022, Resolved: 29 Jun 2022 RESOLVED

Stage 4 loadshedding will be implemented from 05H00 til 00H30 from Monday, 27 June 2022 to Wednesday, 29 June 2022.

Tuesday, 28 June 2022

* 05H00 - 06H30: Group 14, 19, 5, 10

* 06H30 - 06H30: Group 15, 1, 6, 11

* 08H00 - 10H30: Group 16, 2, 7, 12

* 10H00 - 12H30: Group 17, 3, 8, 13

* 12H00 - 14H30: Group 18, 4, 9, 14

* 14H00 - 16H30: Group 19, 5, 10, 15

* 16H00 - 18H30: Group 1, 6, 11, 16

* 18H00 - 20H30: Group 2, 7, 12, 17

* 20H00 - 22H30: Group 3, 8, 13, 18

* 22H00 - 00H30: Group 4, 9, 14, 19


Wednesday, 29 June 2022

* 05H00 - 06H30: Group 7, 12, 17, 3

* 06H30 - 06H30: Group 8, 13, 18, 4

* 08H00 - 10H30: Group 9, 14, 19, 5

* 10H00 - 12H30: Group 10, 15, 1, 6

* 12H00 - 14H30: Group 11, 16, 2, 7

* 14H00 - 16H30: Group 12, 17, 3, 8

* 16H00 - 18H30: Group 13, 18, 4, 9

* 18H00 - 20H30: Group 14, 19, 5, 10

* 20H00 - 22H30: Group 15, 1, 6, 11

* 22H00 - 00H30: Group 16, 2, 7, 12

Published: 25 Jun 2022, Resolved: 26 Jun 2022 RESOLVED

STAGE 4 loadshedding continues.

Saturday 25 June 2022

* 10H00 - 12H30: Groups 19, 5, 10,15

* 12H00 - 14H30: Groups 1, 6, 11, 16

* 14H00 - 16H30: Groups 2, 7, 12, 17

* 16H00 - 18H30: Groups 3, 8. 13, 18

* 18H00 - 20H30: Groups 4, 9, 14, 19

* 20H00 - 22H30: Groups 5, 10, 15, 1

* 22H00 - 00H30: Groups 6,11,16, 2

Published: 24 Jun 2022, Resolved: 25 Jun 2022 RESOLVED

Loadshedding increase to STAGE 4 from 11H00 to 00H30.

Friday 24 June 2022

* 11H00 - 12H30: Groups 7, 12, 17, 3

* 12H00 - 14H30: Groups 8, 13, 18, 4

* 14H00 - 16H30: Groups 9, 14, 19, 5

* 16H00 - 18H30: Groups 10, 15, 1, 6

* 18H00 - 20H30: Groups 11, 16, 2, 7

* 20H00 - 22H30: Groups 12, 17, 3, 8

* 22H00 - 00H30: Groups 13, 18, 4, 9

Published: 22 Jun 2022, Resolved: 24 Jun 2022 RESOLVED

Stage 2 loadshedding will commence at 05H00 until 00H30.

Thursday, 23 June 2022

* 05H00 - 06H30: Group 11,16

* 06H00 - 08H30: Group 12,17

* 08H00 - 10H30: Group 13,18

* 10H00 - 12H30: Groups 14,19

* 12H00 - 14H30: Groups 15,1

* 14H00 - 16H30: Groups 16,2

* 16H00 - 18H30: Groups 17,3

* 18H00 - 20H30: Groups 18,4

* 20H00 - 22H30: Groups 19,5

* 22H00 - 00H30: Groups 1,6

Published: 22 Jun 2022, Resolved: 04 Jul 2022 RESOLVED


FAKE NEWS REGARDING WATER OUTAGES

The municipality wishes to inform residents that fake messages regarding total water outages in the Metro tomorrow have gone viral on social media.

These messages are not true. We condemn the spread of fake news.

All our reservoirs have enough water and apart from Impofu, all other treatment plants are running.

Residents are encouraged to use water sparingly and not stockpile water, as this puts an additional strain on the supply system.

Published: 22 Jun 2022, Resolved: 04 Jul 2022 RESOLVED

UPDATE ON EMERGENCY SHUTDOWN REQUIRED FOR SCHOENMAKERSKOP PUMP STATION & CHURCHILL PIPELINE.

All leaks on the pipeline have been successfully repaired however, a mechanical failure of a pump at Emerald Hill occurred when it was recommissioned.

Repair teams are assessing the damage and will execute repairs accordingly. The pump station is currently still able to supply approximately 75% of the zones normal demand.

If residents reduce their demand to 50 litres per person per day, disruptions should not be experienced.

We apologise for the inconvenience caused.

Published: 22 Jun 2022, Resolved: 04 Jul 2022 RESOLVED

SCHOENMAKERSKOP PUMP STATION & CHURCHILL PIPELINE SHUTDOWN UPDATE


Sections of the burst pipe have been cut and are being removed. After that, the replacements will be installed.


We expect the replacements to be completed by 17:30.


We than residents for their continued patience and apologise for the inconvenience this has caused.

Published: 22 Jun 2022, Resolved: 04 Jul 2022 RESOLVED

EMERGENCY SHUTDOWN REQUIRED FOR SCHOENMAKERSKOP PUMP STATION & CHURCHILL PIPELINE.

An emergency shutdown is required for both Schoenmakerskop Pump Station and the Churchill pipeline to carry out critical leak repairs.

This shutdown is anticipated to last for 12 hours. Residents are urged to use water for essential purposes only to prolong the availability of water supply.

Areas that may be affected should storage deplete includes:

1. Parts of Walmer

2. Walmer Township

3. Walmer Downs

4. Walmer Heights

5. Mangold Park

6. Parts of Walmer

7. Glen Hurd

8. Mangold Park

9. Glendinningvale

10. Pari Park, Gelndore Road

11. Perridgevale

12. Adcockvale

13. Newton Park

14. Parsonshill

15. Greenacres

16. Greenacres Hospital

17. St Georges Hospital

18. Parts of Cotsworld

19. Richmond Hill

20. Parts of Schauderville

21. Linkside

22. Mill Park

23. Parts of Central

24. Mount Croix

25. Perridgevale

26. Deal Party

27. North End

28. Sydenham

29. Central

We sincerely apologise for the inconvenience this has caused.

Published: 20 Jun 2022, Resolved: 04 Jul 2022 RESOLVED

PLANNED MAINTENANCE SHUTDOWNS IN VARIOUS PARTS OF THE CITY

To reduce water losses and extend the lifespan of the City's water infrastructure, planned maintenance will be conducted in the following areas on the specified dates:

- June 21, 2022.

Missionvale – Ward 31

- June 22, 2022.

Barcelona – Ward 32

Kwaford – Ward 14

- June 23, 2022.

Bridgemeade – Ward 12

North Street – Ward 50

- June 24, 2022.

Kini Bay – Ward 40

Fernglen – Wards 6, 9 and 10

- June 25, 2022.

Parsons Vlei 1 & 2 – Ward 12

Despatch Zone 8 – Ward 52

- June 27, 2022.

Sardinia Bay – Ward 1

- June 28, 2022.

Kamma Park – Ward 8

Overbaakens, Circular Drive – Ward 6

Bendore Drive – Wards 39

- July 6, 2022

Chatty / Bloemendal Connection – Wards 29, 40, 42, 43 and 44.

Please be advised that low water pressure or water interruptions may occur in the aforementioned areas during the scheduled maintenance periods.

We urge residents to conserve water and refrain from stockpiling.

Published: 20 Jun 2022, Resolved: 04 Jul 2022 RESOLVED

UPDATE ON PLANNED SHUTDOWNS MAY CAUSE WATER DISRUPTIONS IN PARTS OF THE CITY.

The Municipality wishes to inform residents that two shutdowns are planned during this week for the following reservoir zones.

Glendinning Reservoir

1. Meters & Valves (Outlets) – Tuesday, June 21, 2022.

Areas that may be affected include:

1. Kensington

2. Millard Grange

3. Mount Croix

4. North End

5. Part of Sydenham

6. Prince Alfred’s Park

7. Part of New Brighton

These areas fall within Wards 5, 7, 15.

Fort Nottingham Reservoir:

1. Meters & Valves (Inlets) - Thursday, June 23, 2022.

2. Meters & Valves (Outlets) - Thursday, June 23, 2022.

Areas that may be affected include:

1. Macleanville

2. Parsons Hill

3. Kensington

4. Millard Grange

5. Prince Alfred’s Park

These areas fall within Wards 5 and 7.

The above planned shutdowns are essential to the integration of groundwater supply into these reservoirs.

Residents and businesses are encouraged to please use water sparingly during this time period.

Published: 20 Jun 2022, Resolved: 23 Jun 2022 RESOLVED

Stage 2 loadshedding will be implemented from 10H00 until 00H30.

Wednesday, 22 June 2022

* 10H00 - 12H30: Groups 2, 7

* 12H00 - 14H30: Groups 3, 8

* 14H00 - 16H30: Groups 4, 9

* 16H00 - 18H30: Groups 5, 10

* 18H00 - 20H30: Groups 6, 11

* 20H00 - 22H30: Groups 7, 12

* 22H00 - 00H30: Groups 8, 13

Published: 19 Jun 2022, Resolved: 21 Jun 2022 RESOLVED

UPDATE ON THE VANDALISED PIPE AFFECTING BETHELSDORP AND ASPEN HEIGHTS

The repair work on the vandalised pipe has been completed and the water supply has been restored.

We thank residents for their patience and understanding.

Residents are encouraged to report all acts of vandalism and criminal activity involving municipal property to 041 406 5500.

# SayNoToVandalism

# ItAffectsEveryone

Published: 16 Jun 2022, Resolved: 21 Jun 2022 RESOLVED

MORE THAN 15 000 HOUSEHOLDS USE WATER CARELESSLY IN THE METRO.

More than 15 000 bay households are still using water carelessly. This was revealed by the Minister of Water and Sanitation Honourable Senzo Mchunu at a community meeting held at the Walmer Multi-Purpose Centre this afternoon.

Minister Mchunu said that the Municipality has developed a system that identifies households that have a high water usage.

He said tha identified households will be heavily fined and have water flow restrictors installed in their premises.

The Minister pleaded with residents to save water and encouraged them to report water leaks.

Residents raised their concerns with the Minister. Top of the list was water leaks, perceived lack of urgency from the officials dealing with the water crisis and the need for the community to be involved in more projects.

Also in attendance were the Executive Mayor, Cllr. Eugene Johnson, the Member of the Mayoral Committee for Roads and Transport, Cllr. Itumeleng Ranyele, and the Ward Councillors.

Residents are encouraged to report water leaks via the following platforms:

WhatsApp on 0647447721

Email - waterleaks@mandelametro.gov.za

Call Centre– 0800 20 50 50.

#SavewaterNow

#EveryDropCounts

Published: 16 Jun 2022, Resolved: 21 Jun 2022 RESOLVED

MINISTER MCHUNU AND MAYOR JOHNSON VISIT AFFECTED BAY DAMS

June 16, 2022

Nelson Mandela Bay Executive Mayor, Cllr Eugene Johnson, accompanied by Minister of Water and Sanitation, Honourable Senzo Mchunu, today, visited the Bay's western water supply dams.

The visit to the affected dams forms part of the minister's working visit to Nelson Mandela Bay, which began at the Impofu dam.

At the moment, no water is being extracted from the Impofu dam, however a contractor has been appointed to move the barge. Once fully operational, in less than three weeks, the dam will produce the 30 mega liters per day it previously produced.

Afterward, the delegation visited the nearby Kouga dam, where they met the Chairperson of the Kouga Irrigation Board, as well as provincial officials.

Also at the Kouga dam, the Mayor and the Minister met a community group from neighboring towns and were invited to join in the prayer for rain.

The Minister and the Mayor thanked the community for standing in solidarity with all Bay citizens.

The day concluded a the Walmer Multipurpose Centre where the Minister and the Mayor briefed members of the community about the work being done to avert dry taps in Nelson Mandela Bay.

Published: 15 Jun 2022, Resolved: 21 Jun 2022 RESOLVED

WATER DISRUPTIONS MAY OCCUR IN PARTS OF THE CITY DUE TO PLANNED SHUTDOWNS- UPDATE

June 15, 2022

The Municipality wishes to inform residents that the planned shutdown scheduled for June 14, 2022 has been extended into today, June 15, 2022.

The shutdown will allow for the installation of critical valves and flow meters at the Nottingham Reservoir.

Currently, the pipeline is being drained so that fittings can be welded on.

Areas that may be affected include:

1. Macleanville

2. Parsons Hill

3. Kensington

4. Millard Grange

5. Prince Alfred’s Park

6. PE Central

These areas fall within Wards 5 and 7.

The planned shutdown is essential for the integration of groundwater supply into the reservoir.

Businesses and residents are urged to continue using water sparingly.

Published: 13 Jun 2022, Resolved: 21 Jun 2022 RESOLVED

UPDATE ON PLANNED SHUTDOWNS MAY CAUSE WATER DISRUPTIONS IN PARTS OF THE CITY

The Municipality wishes to inform residents that the planned shutdown scheduled for June 28, 2022 has been moved ahead to tomorrow, June 14, 2022.

We will be taking advantage of the current water supply disruptions being experienced in the Fort Nottingham Reservoir supply zone and this shutdown will allow for the installation of critical valves and flow meters.

Areas that may be affected include:

1. Macleanville

2. Parsons Hill

3. Kensington

4. Millard Grange

5. Prince Alfred’s Park

6. PE Central

These areas fall within Wards 5 and 7.

The above planned shutdown is essential for the integration of groundwater supply into this reservoir.

Residents and businesses are encouraged to please use water sparingly during this time.

Published: 12 Jun 2022, Resolved: 21 Jun 2022 RESOLVED

WATER OUTAGES UPDATE 

The main distribution reservoir remains low. However, for the most part, the distribution system is stable.

Emerald Hill Zone:

Greenshields, Fairview, Newton Park, Greenacres and other areas in this zone have water although water pressure in these areas is low at the moment.

Fairview Reservoir Zone:

The installation of meters for the commissioning of boreholes in the area had an impact on Kensington and surrounding areas. Teams have completed their work in the area, and the reservoir has reached 25% capacity.

Bethelsdorp Reservoir Zone :

The northern areas served by the Bethelsdorp reservoir encountered water shortages when the reservoir ran dry. This was caused by a pipe failure on the reservoir's supply main. The pipe has since been repaired, and we anticipate a gradual restoration of water to the affected areas. Meanwhile, water trucks have been organized to provide an alternative water source for the affected areas.

Struandale Reservoir Zone:

The reservoir level is now at 11%. Areas that fall under this zone should have water. We will continue to monitor the situation in the zone that comprises of New Brighton, parts of Kwazakhele and Zwide.

Gelvandale Reservoir Zone:

The reservoir is currently at 4%, and we're encountering water disruptions in this area. Helenvale, Algoa Park, and sections of Zwide and Kwazakhele are among the places most affected. Water trucks have been arranged.

Greenbushes Reservoir Zone:

Water has been diverted from this reservoir to the places described above.

Residents are cautioned that the bulk water supply is vulnerable since no water can be extracted from the Impofu dam because it is too low. Only Churchill provides water, which is insufficient and is currently being supplemented by over-abstraction from Loerie Dam. This is merely a temporary solution, and water will have to be reduced again as of tomorrow. As a result, we urge residents to use water sparingly.

We apologise for the inconvenience caused.

Published: 11 Jun 2022, Resolved: 21 Jun 2022 RESOLVED

UPDATE ON PLANNED SHUTDOWNS MAY CAUSE WATER DISRUPTIONS IN PARTS OF THE CITY.

Work processed through the night at the Fairview Reservoir as new pipelines, valves and flow meters were installed in preparation for the integration of groundwater supply into this reservoir.

The areas affected include:
1. Korsten
2. Holland Park
3. Steytler Township
4. Macleanville
5. Adcockvale
6. Sydenham
7. Neave industrial
8. Part of New Brighton

These areas fall within Wards 7, 10, 11, 14 and 15.

Work will be completed around 12h00 today and thereafter, water supply will be restored.

Residents and businesses are encouraged to please use water sparingly during this time period.

We thank residents for their continued patience and apologize for the inconvenience caused.

Published: 09 Jun 2022, Resolved: 21 Jun 2022 RESOLVED

UPDATE ON 48-HOUR SHUTDOWN REQUIRED FOR MAINTENANCE OF THE CHURCHILL PIPELINE.

Water supply is being pumped as it becomes available but unfortunately, there is a high peak in demand that is delaying the recovery of the reticulation system.

This situation has been made worse by the fact that the Impofu dam levels is so low that the barge pump station must be decommissioned.

The barge is a floating pump station constructed as a drought intervention to secure supply from the Impofu dam. Due to extremely low dam levels, the pumps are at risk of sucking up sediment as the pumps are close to the bottom of the dam basin.

An assessment of the dam basin was done to determine a suitable spot that is deeper so the barge can be moved to continue the safe abstraction of water. This leaves the Churchill system with a deficit of about 28 megalitres per day.

Affected areas include:

1. Parts of Walmer

2. Walmer Township

3. Walmer Downs

4. Walmer Heights

5. Mangold Park

6. Glen Hurd

7. Glendinningvale

8. Pari Park

9. Glendore Road

10. Perridgevale

11. Adcockvale

12. Newton Park

13. Parsons Hill

14. Greenacres

15. Greenacres Hospital

16. St Georges Hospital

17. Parts of Cotswold

18. Richmond Hill

19. Parts ofSchauderville

20. Linkinkside

21. Mill Park

22. Parts of Central

23. Mount Croix

24. Deal Party

25. North End

26. Sydenham

27. Central

28. Coastal towns of Kouga LM

29. Blue horizon bay

30. Neave industrial area

Water trucks have been deployed to the locations below:

1. SABC/Health Department.

2. Roaming in Kensington.

3. 2nd Avenue, Newton Park.

4. Builders Warehouse, Walmer.

5. Walmer Fountain Street, next to the taxi rank.

6. Provincial Hospital.

7. 3rd Avenue, Newton Park Spar.

8. Roaming in Fairview.

Kindly note that these trucks may leave to refill however, they will return to the above-mentioned locations.

We sincerely apologise for the inconvenience caused.

Published: 08 Jun 2022, Resolved: 21 Jun 2022 RESOLVED

UPDATE ON 48-HOUR SHUTDOWN REQUIRED FOR MAINTENANCE OF THE CHURCHILL PIPELINE.

The Churchill pipeline has been recommissioned and is back on full pressure.

Water is currently being pumped into the affected areas and supply should be restored throughout the night. It is anticipated that most areas should have water supply by tomorrow morning.

We thank residents for their continued patience.

Published: 08 Jun 2022, Resolved: 13 Jun 2022 RESOLVED

UPDATE ON THE 48-HOUR SHUTDOWN REQUIRED FOR MAINTENANCE OF THE CHURCHILL PIPELINE.

All repairs and maintenance work on the Churchill pipeline was completed yesterday afternoon.

Teams will now start recommissioning the pipeline.

We thank residents for their continued patience throughout the repair process.

Published: 07 Jun 2022, Resolved: 13 Jun 2022 RESOLVED

UPDATE ON THE 48-HOUR SHUTDOWN OF THE CHURCHILL PIPELINE 

Work on the Churchill pipeline is ongoing and on track. The majority of the tasks have been completed, and the team is currently working on repairs inside the pipeline.

Prior to recommissioning the pipeline, it must be cured.

If everything goes according to plan, the recommissioning will be done tomorrow morning, Wednesday, June 8, 2022.

Therafter, we anticipate that It will take most of the day for supply to be restored to all affected areas.

Affected areas include:

1. Parts of Walmer

2. Walmer Township

3. Walmer Downs

4. Walmer Heights

5. Mangold Park

6. Glen Hurd

7. Glendinningvale

8. Pari Park

9. Glendore Road

10. Perridgevale

11. Adcockvale

12. Newton Park

13. Parsons Hill

14. Greenacres

15. Greenacres Hospital

16. St Georges Hospital

17. Parts of Cotswold

18. Richmond Hill

19. Parts ofSchauderville

20. Linkinkside

21. Mill Park

22. Parts of Central

23. Mount Croix

24. Deal Party

25. North End

26. Sydenham

27. Central

28. Coastal towns of Kouga LM

29. Blue horizon bay

30. Neave industrial area

Further updates will be provided regarding the restoration of water supply.

Published: 06 Jun 2022, Resolved: 13 Jun 2022 RESOLVED

PLANNED WATER MAINTENANCE SHUTDOWNS MAY CAUSE WATER DISRUPTIONS IN PARTS OF THE CITY

The Municipality wishes to inform residents that a number of shutdowns are planned for the following reservoir zones:

Glendinning Reservoir

1. Meters & Valves (Inlets) – Wednesday, June 1, 2022 – Completed successfully.

2. Meters & Valves (Outlets) – Tuesday, June 21, 2022.

Areas that may be affected include:

1. Kensington

2. Millard Grange

3. Mount Croix

4. North End

5. Part of Sydenham

6. Prince Alfred’s Park

7. Part of New Brighton

These areas fall within Wards 5, 7, 15.

Fort Nottingham Reservoir:

1. Meters & Valves (Inlets) – Postponed to Wednesday, June 15, 2022.

2. Meters & Valves (Outlets) - Tuesday, June 14, 2022.

Areas that may be affected incude:

1. Macleanville

2. Parsons Hill

3. Kensington

4. Millard Grange

5. Prince Alfred’s Park

These areas fall within Wards 5 and 7.

Fairview Reservoir:

1. Meters & Valves (Inlets) – Postponed, new date to be communicated.

2. Meters & Valves (Outlet) – Thursday, June 23, 2022.

Areas affected would include:

1. Korsten

2. Holland Park

3. Steytler Township

4. Macleanville

5. Adcockvale

6. Sydenham

7. Neave industrial

8. Part of new Brighton

These areas fall within Wards 7, 10, 11, 14 and 15.

The above planned shutdowns are essential to the integration of groundwater supply into these reservoirs.

Residents and businesses are encouraged to please use water sparingly during this time period.

Published: 05 Jun 2022, Resolved: 13 Jun 2022 RESOLVED

WATER UPDATE

June 5, 2022:

Currently, the reticulation system is slowly recovering and the Nooitgedagt Water Treatment Works, which supplies water to the Western Suburbs, is running at full capacity.

Unfortunately, water consumption is too high and no water is being stored.


Residents are urged to use water only for essential needs so that the system can fully recover overnight.

Residents are also asked not to fill rainwater tanks with municipal water, since this puts a great strain on the reticulation system. The process of filling a rainwater tank can use up to a month's supply of water in one day, making it extremely difficult for the system to recover.

We apologise for the inconvenience caused.

Published: 02 Jun 2022, Resolved: 13 Jun 2022 RESOLVED


UPDATE ON SHUTDOWN BY ESKOM THAT MAY CAUSE WATER DISRUPTIONS.

Most of the areas affected by the ESKOM shutdown at Nooitgedagt Treatment Works have recovered with an exception of the higher lying areas that are still busy recovering from low water pressure and water disruptions.

We ask that residents use water for essential purposes only to speed up the recovery of pressure to all areas.

We sincerely apologise for the inconvenience caused.

Published: 01 Jun 2022, Resolved: 13 Jun 2022 RESOLVED

UPDATE ON SHUTDOWN BY ESKOM THAT MAY CAUSE WATER DISRUPTIONS.

The power supply at Nooitgedagt was restored at around 03:00 AM and the plant was then restarted.

The plant has since been on full production and storage levels throughout the Metro are gradually increasing.

Many areas are affected and therefore, residents will notice water supply returning from now until Friday.

Residents are urged not to stockpile water during the recovery period as this places a strain on the system and will result in an even longer recovery time.

Water trucks have been deployed to the below locations:

1) Roaming in Gelvandale

2) Hunters Retreat Spar

3) Kenako Mall

4) Sherwood Spar

5) Roaming in KwaZakhele/Zwide Tonjeni

6) Kamma Crossing Mall

7) Roaming in Malabar

8) Roaming in Helenvale

9) Roaming Hillside

We thank residents for their continued patience and apologize for the inconvenience caused.

Published: 31 May 2022, Resolved: 06 Jun 2022 RESOLVED

PLANNED SHUTDOWNS MAY CAUSE WATER DISRUPTIONS IN PARTS OF THE CITY.

In an effort to reduce water leaks in the Metro, planned maintenance shutdowns will be taking place this week.

1. June 1, 2022.

Joe Slovo West

2. June 2, 2022.

Veeplaas - Konyana Street PRV

It is envisaged that water supply will be shut off between the hours of 08:00 and 16:00.

Residents and businesses are encouraged to please use water sparingly during this time period.

We apologize for the inconvenience caused.

Published: 31 May 2022, Resolved: 06 Jun 2022 RESOLVED


UPDATE ON SHUTDOWN BY ESKOM THAT MAY CAUSE WATER DISRUPTIONS.

The Municipality wishes to update residents that power supply should return between 21h00 and 22h00 this evening.

Eskom has reported that the work is taking longer than expected. Residents that are currently consuming water are drawing it from the reticulation system. This means the system is depleting and will therefore take longer to fill once the power is restored to Nooitgedagt Treatment Works.

We apologize for the inconvenience caused.

Published: 30 May 2022, Resolved: 31 May 2022 RESOLVED

STAGE 2 loadshedding will be implemented from 17H00 to 22H00.

Monday, 30 May 2022
* 17H00 - 18H30: Group 14, 19
* 18H00 - 20H30: Group 15, 1
* 20H00 - 22H30: Group 16, 2

Published: 30 May 2022, Resolved: 06 Jun 2022 RESOLVED


PLANNED SHUTDOWNS MAY CAUSE WATER DISRUPTIONS IN PARTS OF THE CITY.

The Municipality wishes to inform residents that a number of shutdowns are planned for the following reservoir zones.

Glendinning Reservoir:

1. Meters & Valves (Inlets) – Wednesday, June 1, 2022.

2. Meters & Valves (Outlets) – Tuesday, June 21, 2022.

Areas that may be affected include:

1. Kensington

2. Millard Grange

3. Mount Croix

4. North End

5. Part of Sydenham

6. Prince Alfred’s Park

7. Part of New Brighton

These areas fall within Wards 5, 7, 15.

Fort Nottingham Reservoir:

1. Meters & Valves (Inlets) – Tuesday, June 7, 2022.

2. Meters & Valves (Outlets) - Tuesday, June 14, 2022.

Areas that may be afffected incude:

1. Macleanville

2. Parsons Hill

3. Kensington

4. Millard Grange

5. Prince Alfred’s Park

These areas fall within Wards 5 and 7.

Fairview Reservoir:

1. Meters & Valves (Inlets) – Thursday, June 2, 2022.

2. Meters & Valves (Outlet) – Thursday, June 23, 2022.

Areas affected would include:

1. Korsten

2. Holland Park

3. Steytler Township

4. Macleanville

5. Adcockvale

6. Sydenham

7. Neave industrial

8. Part of new Brighton

These areas fall within Wards 7, 10, 11, 14 and 15.

The above planned shutdowns are essential to the integration of groundwater supply into these reservoirs.

Residents and businesses are encouraged to please use water sparingly during this time period.

Published: 30 May 2022, Resolved: 31 May 2022 RESOLVED

REMINDER!!!

SHUTDOWN BY ESKOM MAY CAUSE WATER DISRUPTIONS IN PARTS OF THE CITY.

On May 31, 2022, a 12-hour shutdown will be required by Eskom to conduct critical work on the supply line. Unfortunately, this will affect the operations of the Nooitgedagt Water Treatment Works.

The majority of the Metro's water is supplied from this treatment works and it is anticipated that water disruptions may occur as storage could be depleted before supply is restored.

Residents that have water supply are encouraged to please use it sparingly to preserve it for their neighbours.

The following areas may be affected:
1.Rowallan Park
2.Francis Evatt Park
3.Hunters Retreat
4.Bay West
5.Parsonsvlei / Westbrook
6.Morningside
7.Kabega Park
8.Sherwood
9.Westering
10.Cotswold
11.Helenvale
12.Malabar
13.Parts of Schauderville
14.Framesby
15.Sunridge Park
16.Parts of Lorraine
17.Parts of Theescombe
18.Kamma Park
19.Despatch
20.Bethelsdorp

Updates will be provided during the day.

We sincerely apologise for the inconvenience caused.








Published: 28 May 2022, Resolved: 29 May 2022 RESOLVED

STAGE 1 loadshedding will be implemented from 17H00 to 22H00.

Saturday, 28 May 2022

* 17H00 - 18H30: Group 9

* 18H00 - 20H30: Group 10

* 20H00 - 22H30: Group 11

Published: 28 May 2022, Resolved: 31 May 2022 RESOLVED

PLANNED SHUTDOWNS MAY CAUSE WATER DISRUPTIONS IN PARTS OF THE CITY.

The Municipality wishes to inform residents that a number of shutdowns are planned for the following reservoir zones.

Glendinning Reservoir:

1. Meters & Valves (Inlets) – Wednesday, June 1, 2022.

2. Meters & Valves (Outlets) – Tuesday, June 21, 2022.

Areas that may be affected include:

1. Kensington

2. Millard Grange

3. Mount Croix

4. North End

5. Part of Sydenham

6. Prince Alfred’s Park

7. Part of New Brighton

These areas fall within Wards 5, 7, 15.

Port Nottingham Reservoir:

1. Meters & Valves (Inlets) – Tuesday, June 7, 2022.

2. Meters & Valves (Outlets) - Tuesday, June 14, 2022.

Areas that may be afffected incude:

1. Macleanville

2. Parsons Hill

3. Kensington

4. Millard Grange

5. Prince Alfred’s Park

These areas fall within Wards 5 and 7.

Fairview Reservoir:

1. Meters & Valves (Inlets) – Thursday, June 2, 2022.

2. Meters & Valves (Outlet) – Thursday, June 23, 2022.

Areas affected would include:

1. Korsten

2. Holland Park

3. Steytler Township

4. Macleanville

5. Adcockvale

6. Sydenham

7. Neave industrial

8. Part of new Brighton

These areas fall within Wards 7, 10, 11, 14 and 15.

The above planned shutdowns are essential to the integration of groundwater supply into these reservoirs.

Residents and businesses are encouraged to please use water sparingly during this time period.

Published: 27 May 2022, Resolved: 28 May 2022 RESOLVED

STAGE 2 LOADSHEDDING WILL BE IMPLEMENTED FROM 17H00 TO 22H00

Friday 27, May 2022

  • 17H00 - 18H30: Group 16,2
  • 18H00-20H30: Group 17,3
  • 20H00-22H30: Group 18,4


Published: 26 May 2022, Resolved: 31 May 2022 RESOLVED

UPDATE ON THE CHURCHILL PIPELINE

The Municipality wishes to update residents that the Churchill pipeline is now running at full pressure and the main in line valves are open.

The system will continue to recover throughout the night.

Published: 26 May 2022, Resolved: 27 May 2022 RESOLVED

STAGE 2 loadshedding will be implemented from 17H00 to 22H00.

Thursday, 26 May 2022
* 17H00 - 18H30: Group 4, 9
* 18H00 - 20H30: Group 5, 10
* 20H00 - 22H30: Group 6, 11

Published: 26 May 2022, Resolved: 30 May 2022 RESOLVED

UPDATE ON THE CHURCHILL PIPELINE 

Teams continued to work throughout the night to find the exact location of the fault.

It was discovered that the fault was coming from underneath a large gabion structure beside the 1200mm diameter pipe, which had to be carefully dismantled.

The damaged section has been isolated and water supply has been opened to the Metro.

The pipeline will slowly be filled this morning. If all goes according to schedule, we anticipate that water supply to the lower lying areas will be restored by this afternoon.

Residents who are currently not affected by the fault and have water running from their taps are urged to use water sparingly.

A flow rate of about 30 megalitres per day is still being supplied to the Metro. This is the restricted volume that the Department of Water & Sanitation imposed. This indicates that water demand is still too high.

We urge residents to stick to using 50 litres per person per day.

The following areas may experience low water pressure or water disruptions:

1.Parts of Walmer

2.Walmer Township

3.Walmer Downs

4.Walmer Heights

5.Mangold Park

6.Glen Hurd

7.Glendinningvale

8.Pari Park, Glendore Road

9.Perridgevale

10.Adcockvale

11.Newton Park

12.Parsons Hill

13.Greenacres

14.Greenacres Hospital

15.St. Georges Hospital

16.Parts of Cotswold

17.Richmond Hill

18.Parts of Schauderville

19.Linkside

20.Mill Park

21.Parts of Central

22.Mount Croix

23.Deal Party

24.North End

25.Sydenham

26.Central

Water trucks have been deployed to the locations below:

1.Conyngham Road (SABC& Health)

2.Roaming in Walmer Heights

3.Brister House, Victoria Quay

4.Roaming in Schauderville

5.Aurora Hospital

6.Back of VW Tavcor, Fairview

7.Greenacres Mall/Hospital

8.Larch Avenue Holland park

9.Walmer Fountain Street

10.Newton Park, Dischem & 3rd Avenue Spar

"The Executive Mayor, Cllr Eugene Johnson fully appreciates the speed and efficiency by the Infrastructure and Engineering teams for stepping up and dealing with this issue, under very difficult circumstances and weather conditions. Executive Mayor Johnson plans to visit the teams on site to assess the work underway. The Mayor also calls on citizens to continue working with the city, reporting water leaks and continuing to reduce pressure on the system by reducing consumption," says Mayoral Spokesperson, Thango Lamani.

We thank residents for their continued patience and apologise for the inconvenience caused.

Published: 25 May 2022, Resolved: 30 May 2022 RESOLVED

UPDATE ON NOOITGEDAGT REDUCED OUTPUT. 

The recovery of water supply from Nooitgedagt Water Treatment Works has been delayed due to a blockage in the supply pipeline from the Scheepersvlakte dam.

Teams are currently on-site to unblock the pipeline. Unfortunately, no timeframe is available at this stage. Regular updates will be provided.

We apologise for the inconvenience caused.

Published: 25 May 2022, Resolved: 30 May 2022 RESOLVED

UPDATE ON NOOITGEDAGT REDUCED OUTPUT.

Nooitgedagt Water Treatment Works is slowly increasing production through the plant. Currently the plant is producing 150 megalitres per day with an extra pump being started as the treatment works clear well fills up.

The Motherwell reservoir has increased from 5% to 23%.

Due to the low water levels, the transfer booster pump stations had to be stopped briefly and unfortunately, this could cause further disruptions in the Western parts of the Metro.

The pumps have been started at Motherwell booster pump station again.

Residents are requested to continue using water sparingly as the recovery of the system takes some time.

Published: 25 May 2022, Resolved: 30 May 2022 RESOLVED


UPDATE ON GROENDAL TREATMENT WORKS SHUTDOWN DUE TO RAW WATER PIPE BURST.

The Municipality wishes to update residents that water supply should be restored to the Groendal Water Treatment Works late this afternoon.

We apologise for the inconvenience caused.

Published: 25 May 2022, Resolved: 26 May 2022 RESOLVED

STAGE 2 loadshedding will be implemented from 17H00 to 22H00.

Wednesday, 25 May 2022
* 17H00 - 18H30: Group 11, 16
* 18H00 - 20H30: Group 12, 17
* 20H00 - 22H30: Group 13, 18

Published: 25 May 2022, Resolved: 25 May 2022 RESOLVED

Water tankers have been deployed to the locations below:

1) Roaming in Cotswold

2) Roaming in Schauderville

3) 2nd Avenue, Newton Park

4) Builders Warehouse

5) Fountain Street, Walmer

6) Allan Drive, Mangold Park

7) Greenacres Hospital

Kindly note that these trucks may leave to refill however, they will return to the locations above.

Published: 25 May 2022, Resolved: 25 May 2022 RESOLVED


GROENDAL TREATMENT WORKS SHUTDOWN DUE TO RAW WATER PIPE BURST.

The Groendal Water Treatment Works has been shutdown due to a raw water pipe burst. Repairs are advancing and it is envisaged that the work will be completed today.

The deficit in supply can normally be augmented from Nooitgedagt Water Treatment Works however, due to the reduced output at the plant, it is essential that all residents keep their water consumption to a minimum to avoid disruptions.

We sincerely apologise for the inconvenience caused.

Published: 25 May 2022, Resolved: 25 May 2022 RESOLVED

PIPE BURST ON CHURCHILL PIPELINE CAUSES WATER DISRUPTIONS IN THE METRO.

The Municipality wishes to inform residents that a pipe burst has occured on the Churchill pipeline. The pipeline has been isolated however, it has affected the supply to certain Gqeberha reservoirs.

We ask that all residents reduce their water consumption until the work is completed. It is anticipated that the work will be completed by this afternoon, Wednesday, May 25, 2022.

The following areas may experience low water pressure or water disruptions:

1.Parts of Walmer

2.Walmer Township

3.Walmer Downs

4.Walmer Heights

5.Mangold Park

6.Glen Hurd

7.Glendinningvale

8.Pari Park, Glendore Road

9.Perridgevale

10.Adcockvale

11.Newton Park

12.Parsons Hill

13.Greenacres

14.Greenacres Hospital

15.St. Georges Hospital

16.Parts of Cotswold

17.Richmond Hill

18.Parts of Schauderville

19.Linkside

20.Mill Park

21.Parts of Central

22.Mount Croix

23.Deal Party

24.North End

25.Sydenham

26.Central

We sincerely apologise for any inconvenience this has caused.

Published: 25 May 2022, Resolved: 25 May 2022 RESOLVED


NOOITGEDAGT REDUCED OUTPUT DUE TO LOW LEVELS AT SCHEEPERSVLAKTE BALANCING DAM

The Nooitgedagt Water Treatment Works has reduced it's water supply output due to low levels of the Scheepersvlakte balancing dam that supplies the treatment works with raw water.

The canal was emptied for maintenance by the lower Sundays River water users association. Supply was restored however, the conditions are not sufficient yet for Nooitgedagt Water Treatment Works to run at maximum capacity.

Residents are requested to use water sparingly as this has caused reservoir levels to drop. The higher laying areas of Motherwell could experience low pressure or water disruptions.

The treatment works is currently producing up to 150 megalitres per day and it is expected that it will resume to full production in the next two hours.

Published: 24 May 2022, Resolved: 25 May 2022 RESOLVED

STAGE 2 loadshedding will be implemented from 17H00 to 22H00.

Tuesday, 24 May 2022

* 17H00 - 18H30: Group 18, 4

* 18H00 - 20H30: Group 19, 5

* 20H00 - 22H30: Group 1, 6

Published: 23 May 2022, Resolved: 24 May 2022 RESOLVED

STAGE 2 loadshedding will be implemented from 17H00 to 22H00.

Monday, 23 May 2022

* 17H00 - 18H30: Group 6, 11

* 18H00 - 20H30: Group 7, 12

* 20H00 - 22H30: Group 8, 13

Published: 20 May 2022, Resolved: 23 May 2022 RESOLVED

Stage 2 loadshedding implemented 08H00 to 16H00; thereafter Stage 3 will continue until 22H30..

Sunday, 22 May 2022

* 08H00 - 10H30: Groups 9, 14

* 10H00 - 12H30: Groups 10, 15

* 12H00 - 14H30: Groups 11, 16

* 14H00 - 16H30: Groups 12, 17

* 16H00 - 18H30: Groups 13, 18, 4

* 18H00 - 20H30: Groups 14, 19, 5

* 20H00 - 22H30: Groups 15, 1, 6

Published: 19 May 2022, Resolved: 25 May 2022 RESOLVED


SHUTDOWN BY ESKOM MAY CAUSE WATER DISRUPTIONS IN PARTS OF THE CITY.

On May 31, 2022, a 12-hour shutdown will be required by Eskom to conduct critical work on the supply line. Unfortunately, this will affect the operations of the Nooitgedagt Water Treatment Works.

The majority of the Metro's water is supplied from this treatment works and it is anticipated that water disruptions may occur as storage could be depleted before supply is restored.

Residents that have water supply are encouraged to please use it sparingly to preserve it for their neighbours.

The following areas may be affected:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Despatch

20.Bethelsdorp

Updates will be provided during the day.

We sincerely apologise for the inconvenience caused.

Published: 19 May 2022, Resolved: 25 May 2022 RESOLVED

DAILY WATER OUTLOOK UPDATE

KwaNobuhle Reservoir 2 is currently at 1.09% the reservoir zone is experiencing water disruptions. The areas affected include Area 1, 2 3 and Ramaphosa Area 5A.

KwaNobuhle Reservoir 1 is at 11.73% and the reticulation system is now stable. There are no water disruptions in the reservoir zone as the system is now stable.

Rosedale reservoir is at 13.72% and this means that the reticulation system is now stable. There are no water disruptions anticipated for this reservoir zone.

We apologise for the inconvenience caused.



Published: 19 May 2022, Resolved: 20 May 2022 RESOLVED

STAGE 2 loadshedding will be implemented from 17H00 to 22H00.

Thursday, 19 May 2022
* 17H00 - 18H30: Group 15, 1
* 18H00 - 20H30: Group 16, 2
* 20H00 - 22H30: Group 17, 3

Published: 18 May 2022, Resolved: 25 May 2022 RESOLVED

DAILY WATER OUTLOOK UPDATE

The KwaNobuhle Reservoir 1 is at 4.73% and unfortunately, high lying areas in the reservoir zone will be experiencing water disruptions.

The affected areas include Joe Modise Peace Village and KwaNobuhle Area 1, 2, 5 and 9, Gunguluza.

KwaNobuhle Reservoir 4 is at 32.98% and the reticulation system is stable. There are no water disruptions anticipated in this reservoir zone.

There have been no significant changes in reservoir levels at KwaNobuhle Reservoir 2 and the Rosedale reservoir. Both reservoirs are still at 0%. The affected areas include Allenridge West, Kabah, Langa, Mandelaville, Rosedale and Thomas Gamble.

In an effort to provide water for basic needs, a total of eight Jojo tanks have been installed in Uitenhage (KwaNobuhle) today.

The below locations have Jojo tanks:

1.37 Bucwa Street

2.49 Nomakhwezana Street

3.Sawani Street

4.33 Sixhila Street

5.19 Ngxangxosi Street

6.Corner of Mabandla & Sigila Streets

7.11 - 10th Avenue, Uitenhage

8.44 - 4th Avenue, Uitenhage

We apologise for the inconvenience caused.

Published: 16 May 2022, Resolved: 19 May 2022 RESOLVED

STAGE 2 loadshedding will be implemented from 17H00 to 22H00.

Wednesday, 18 May 2022
* 17H00 - 18H30: Group 3, 8
* 18H00 - 20H30: Group 4, 9
* 20H00 - 22H30: Group 5, 10

Published: 15 May 2022, Resolved: 16 May 2022 RESOLVED

STAGE 2 oadshedding implemented from 17H00 to 22H00. 

17H00-18H30: Group 5,10 

18H00-20H30: Group 6,11;

 20H00-22H30: Group 7,12.

Published: 14 May 2022, Resolved: 18 May 2022 RESOLVED

DAILY WATER OUTLOOK UPDATE.

There have been no significant changes with the reservoir levels as Bloemendal, Rosedale and Straundale reservoirs are still at 0% the areas in those zones are still experiencing water supply disruptions.

Kwanobuhle Reservoir 2 is at 1.36% and the reservoir zone will be experiencing water disruptions. The areas affected include Kwanobuhle Area 1, 2, 3 and Ramaphosa Area 5.

Chelses reservoir is at 89.70 % and there will be no low pressure in the reservoir zone.

We apologise for any incovenience caused

Published: 14 May 2022, Resolved: 14 May 2022 RESOLVED

STAGE 2 loadshedding implemented from 17H00 to 22H00. 

17H00-18H30: Group 12, 17 18H00-20H30: Group 13,18, 20H00-22H30: Group 14,19.

Published: 13 May 2022, Resolved: 18 May 2022 RESOLVED

DAILY WATER OUTLOOK UPDATE

The Municipality wishes to update residents that the Gelvandale resirvoir is at 0%. This reservoir zone will be experiencing water supply disruptions. The affected areas include Algoa Park, Bethelsdorp, Gelvandale, Ibhayi, New Brighton and Swartkops.

Kwanobuhle Reservoir 2 is at 0% and this reservoir zone will be experiencing water supply disruptions in KwaNobuhle Area 1, 2, 3 and Ramaphosa Area 5.

Rosedale reservoir is at 0% and the reservoir zone will be experiencing water supply disruptions Rosedale, Kabah, Langa and some parts of Kariega.

Straundale reservoir is also at 0% and the reservoir zone will be experiencing water disruptions in KwaZakhele, New Brighton, Kwanoxolo and parts of Ibhayi.

Kwanobuhle Reservior 4 is at 24.02% and the reticulation is stable. There are currently no water disruptions in the reservior zone.

Water trucks are being deployed and their locations will be communicated via the NMBM social media platforms and can be enquired about by calling the Service Delivery Call Centre at 0800 20 5050.

We apologise for any incovenience caused

Published: 13 May 2022, Resolved: 14 May 2022 RESOLVED

STAGE 1 loadshedding will be implemented from 17H00 to 22H00.

Friday, 13 May 2022

* 17H00 - 18H30: Group 19

* 18H00 - 20H30: Group 1

* 20H00 - 22H30: Group 2

Published: 12 May 2022, Resolved: 12 May 2022 RESOLVED

STAGE 2 loadshedding will be implemented from 17H00 to 22H00.

Thursday, 12 May 2022

* 17H00 - 18H30: Group 7,12

* 18H00 - 20H30: Group 8,13

* 20H00 - 22H30: Group 9,14

Published: 12 May 2022, Resolved: 18 May 2022 RESOLVED

DAILY WATER OUTLOOK UPDATE

Due to the severe drought the Metro is currently experiencing, we cannot meet our demand and this is causing various water shortages.

The water reticulation is stable in the Western suburbs with Chelsea reservoir currently at 17%.

There is a possibility of water disruptions occuring in the Greenbushes reservoir zone as Greenbushes reservior is sitting at 9%. Areas that may be experiencing water disruptions in this zone include Colleen Glen and St. Albans.

The Gelvandale reservoir is also experiencing water disruptions as the reservoir has no water and is at 1%. Areas experiencing water disruptions include Algoa Park, Zwide, New Brighton and parts of KwaZakhele.

The Straundale zone is stable and no water disruptions will be experienced as the reservoir is at 18%.

Water supply in KwaNobuhle is stable with the exception of Reservoir Two zone with levels at 1%.

Rosedale zone is also currently experiencing water disruptions with the reservoir level at 0% and as a result, the Rosedale area is experiencing water disruptions.

Water trucks have been deployed to the locations below:

1.Xuma Avenue, KwaNobuhle.

2.Corner of Nkulu Street & Siwasa Street

3.Roaming in Joe Slovo

4.Corner of Mabandla Road and Poswa Creasant

5.Roaming in Kuyga

6.Caltex, Greenbushes

7.Roaming in Helenvale

8.Roaming in Gelvandale

9.Kamma Crossing Mall

We apologise for the inconvenience caused.


Published: 12 May 2022, Resolved: 18 May 2022 RESOLVED

PLANNED WATER SUPPLY SHUTDOWN FOR REPAIR ON BLOEMENDAL PIPELINE.

The Municipality wishes to inform residents that repairs will be carried out on the Bloemendal 700mm diameter outlet pipeline on Saturday, May 14, 2022.

The following areas will be affected by the repair work:

1.Booysens Park

2.Chatty

3.Timothy Valley

4.Kwanoxolo

5.Bloemendal

6.Jacksonville

Water tankers will be provided and will be roaming in the affected areas.

It is anticipated that the work will be completed later the afternoon.



Published: 11 May 2022, Resolved: 12 May 2022 RESOLVED

STAGE 2 loadshedding will be implemented from 17H00 to 22H00.

Wednesday, 11 May 2022

* 17H00 - 18H30: Group 14, 19

* 18H00 - 20H30: Group 15, 1

* 20H00 - 22H30: Group 16, 2

Published: 10 May 2022, Resolved: 11 May 2022 RESOLVED

STAGE 2 loadshedding will be implemented from 17H00 to 22H00.

Tuesday, 10 May 2022

17H00 - 18H30: Groups 2 & 7

18H00 - 20H30: Groups 3 & 8

20H00 - 22H30: Groups 4 & 9

Published: 09 May 2022, Resolved: 10 May 2022 RESOLVED

STAGE 2 loadshedding will be implemented from 17H00 to 22H00.

Monday, 9 May 2022

* 17H00 - 18H30: Group 9, 14

* 18H00 - 20H30: Group 10, 15

* 20H00 - 22H30: Group 11, 16

Published: 08 May 2022, Resolved: 18 May 2022 RESOLVED

UPDATE ON THE ELECTRICAL FAULT AFFECTING NOOITGEDAGT WATER TREATMENT WORKS CAUSES WATER DISRUPTIONS. 

The system is filling up and all pump stations are working. Unfortunately, the recovery is taking longer and it is envisaged that the system will be 100% restored in the next three days. This will largely depend on water drawoffs.

Water trucks are being deployed and their locations will be communicated via the NMBM social media pages.

We apologise for the inconvenience caused.

Published: 08 May 2022, Resolved: 18 May 2022 RESOLVED

UPDATE ON THE ELECTRICAL FAULT AFFECTING NOOITGEDAGT WATER TREATMENT WORKS CAUSES WATER DISRUPTIONS

With the completion of the electrical repair works that took place yesterday, the system is recovering well and water is being pumped at a flow rate of 72 megalitres per day at Stanford Road pump station into Chelsea reservoir.

Chelsea reservoir is at 7% and this means that some high lying areas in the Western suburbs are still experiencing low pressure or no water supply.

Gelvandale is at 3,7% and this also means that some areas in this zone are affected. These include Algoa Park, Zwide, New Brighton and Missionvale.

Unfortunately, the recovery could take three to four days to full restoration. This will largely depend on water drawoffs.

Water trucks are being deployed and their locations will be communicated via the NMBM social media pages.

We apologise for the inconvenience caused.

Published: 07 May 2022, Resolved: 18 May 2022 RESOLVED

UPDATE ON THE ELECTRICAL FAULT AFFECTING NOOITGEDAGT WATER TREATMENT WORKS CAUSES WATER DISRUPTIONS. 

The electricity department is still busy attending to the Nooitgedagt electrical fault. If everything goes according to schedule, repairs will be completed in the next 30 minutes.

Meanwhile, there is no water being pumped across the Chelsea reservoir and as a result, the reservoir has again gone dry, which will adversely result in water outages in the western areas. 

Regrettably, the recovery could take three to four days after the electricians have completed their repairs. lt will largely depend on water drawoffs. 

Water trucks are being deployed and their locations will be communicated via the NMBM social media pages. 

We apologise for the inconvenience caused.

Published: 07 May 2022, Resolved: 18 May 2022 RESOLVED

ELECTRICAL FAULT AFFECTING NOOITGEDAGT WATER TREATMENT WORKS CAUSES WATER DISRUPTIONS.

There has been a fault on the electricity supply line feeding the Nooitgedagt Water Treatment Works.

The fault has been identified and maintenance teams are making the necessary preparations to execute repairs.

It is envisaged that the plant will be operational once again by this afternoon.

The following areas may be affected:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Despatch

20.Bethelsdorp

21.Bloemendal

22.Ben Kamma

23.Brymore

24.Vikingvale

This breakdown is made worse by already low reservior levels. Chelsea reservoir has increased slightly to 8% and most of the high lying areas in the Western suburbs continue to have no water supply or low pressure.

Gelvandale reservoir is currently at 7.71% and therefore, Algoa Park, Zwide, New Brighton, Helenvale and other high lying areas in the Gelvandale supply zone may be experiencing low pressure.

We ask that residents with water supply keep their consumption to a minimum so the system may recover faster.

Published: 06 May 2022, Resolved: 08 May 2022 RESOLVED

UPDATE ON PLANNED WATER SHUTDOWN AND REPAIRS.

Water supply has improved overnight however, the Chelsea and Gelvandale reservoirs remain critically low.

Chelsea reservoir is currently at 7% and most of the high lying areas in the Western suburbs continue to have no water supply or low pressure.

Gelvandale reservoir is at 2% and therefore, Algoa Park, Zwide, New Brighton, Helenvale and other high lying areas in the Gelvandale supply zone may be experiencing low pressure.

Water trucks will be deployed in the affected areas and can be enquired about by calling the Service Delivery Call Centre at 0800 20 5050.

We anticipate that as the system improves, all affected areas will get water supply throughout the day.

To speed up the recovery of the system and preserve the little water supply we have left, residents are encouraged to use water for essential purposes only.

We apologise for the inconvenience caused.

Published: 04 May 2022, Resolved: 08 May 2022 RESOLVED

UPDATE ON PLANNED WATER SHUTDOWN AND REPAIRS.

Maintenance teams have completed four of the 5 repairs that have been identified on the Motherwell / Chelsea pipeline. In an effort to limit the water outages, the last leak had to be left as is for now as it is in the bottom of a valley.

Water supply is being turned on and it's is anticipated that the system will take most of the night to fill up. Pressure should start to return around lunchtime tomorrow.

The following areas may be affected:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Despatch

20.Bethelsdorp

21.Bloemendal

We sincerely apologise for the inconvenience caused.

Published: 03 May 2022, Resolved: 08 May 2022 RESOLVED

STAGE 1 continues.

Saturday, 7 May 2022

* 00H00 - 02H30: Groups 15

* 02H00 - 04H30: Groups 16

* 04H00 - 06H30: Groups 17

* 06H30 - 06H30: Groups 18

* 08H00 - 10H30: Groups 19

* 10H00 - 12H30: Groups 1

* 12H00 - 14H30: Groups 2

* 14H00 - 16H30: Groups 3

* 16H00 - 18H30: Groups 4

* 18H00 - 20H30: Groups 5

* 20H00 - 22H30: Groups 6

* 22H00 - 00H30: Groups 7

Sunday, 8 May 2022

* 00H00 - 02H30: Groups 8

* 02H00 - 04H30: Groups 9

* 04H00 - 06H30: Groups 10

* 06H30 - 06H30: Groups 11

* 08H00 - 10H30: Groups 12

* 10H00 - 12H30: Groups 13

* 12H00 - 14H30: Groups 14

* 14H00 - 16H30: Groups 15

* 16H00 - 18H30: Groups 16

* 18H00 - 20H30: Groups 17

* 20H00 - 22H30: Groups 18

* 22H00 - 00H30: Groups 19

Monday, 9 May 2022

* 00H00 - 02H30: Groups 1

* 02H00 - 04H30: Groups 2

* 04H00 - 05H30: Groups 3


Published: 03 May 2022, Resolved: 08 May 2022 RESOLVED


SHUTDOWN MAY CAUSE WATER DISRUPTIONS IN PARTS OF THE CITY.

The Municipality wishes to remind residents that on May 4, 2022, a shutdown will be required to conduct critical work on the East / West transfer system.

This maintenance was initially arranged to coincide with a planned ESKOM shutdown at Nooitgedagt Water Treatment Works later in May, however due to a burst on the pipeline, the majority of the work will be executed while this pipeline is being repaired.

This includes critical maintenance to various pumps. Unfortunately, this will affect supply to residents in parts of the Metro.

Residents that have water supply are encouraged to please use it sparingly to preserve it for their neighbours.

The following areas may be affected:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Despatch

20.Bethelsdorp

21.Bloemendal

Updates will be provided during the course of the day.

We sincerely apologise for the inconvenience caused.

Published: 30 Apr 2022, Resolved: 07 May 2022 RESOLVED

UPDATE ON ELECTRICAL TRIP AT STANFORD ROAD PUMP STATION 

The Stanford Road booster pump station came online at about 09:00 this morning. The water pressure in the lower lying areas has started to return to normal.

Although water has returned to these areas, residents are encouraged to use water sparingly to allow water supply to return to the higher lying areas faster.

It is anticipated that the system will recover overnight.

Published: 27 Apr 2022, Resolved: 30 Apr 2022 RESOLVED


EMERGENCY SHUTDOWN REQUIRED ON SUMMIT PIPELINE

The Municipality wishes to inform residents that a 24-hour shutdown is required conduct emergency repairs.

The shutdown will commence on Thursday, April 28, 2022 at 05h00.

We will ensure that supply reservoirs are filled during the night to minimise the posibility of storage levels depleting and we encourage residents to use water sparingly.

Areas that may be affected include:

1. Kwanobuhle

2. direct offtakes from the Loerie bulk pipeline

We apologise for any inconvenience caused.

Published: 22 Apr 2022, Resolved: 30 Apr 2022 RESOLVED

PARTS OF THE METRO MAY EXPERIENCE WATER DISRUPTIONS DUE TO AN ELECTRICAL FAULT.

The Municipality wishes to inform residents that the Schoenmakerskop pump station has lost power. Electricity and Energy are currently investigating however, there is no timeframe currently available.

Areas that could experience low pressure or no water supply include:

1. Parts of Walmer

2. Walmer Township

3. Walmer Downs

4. Walmer Heights

5. Mangold Park

6. Parts of Walmer

7. Glen Hurd

8. Mangold Park

9. Glendinningvale

10. Pari Park, Gelndore Road

11. Perridgevale

12. Adcockvale

13. Newton Park

14. Parsonshill

15. Greenacres

16. Greenacres Hospital

17. St Georges Hospital

18. Parts of Cotsworld

19. Richmond Hill

20. Parts of Schauderville

21. Linkside

22. Mill Park

23. Parts of Central

24. Mount Croix

25. Perridgevale

26. Deal Party

27. North End

28. Sydenham

29. Central

We sincerely apologise for any inconvenience caused.

Published: 19 Apr 2022, Resolved: 30 Apr 2022 RESOLVED

HIGH DEMAND ON KROMME WATER SYSTEM MAY CAUSE WATER DISRUPTIONS.

The Nelson Mandela Bay Municipality would like to inform residents that the demand on the Western supply dams remains much higher than the restrictions imposed by the Department of Water and Sanitation. This is causing supply issues in certain areas of the City.

The Kromme water system has been restricted by 70% however, the Metro has only been able to achieve about a 10% reduction at this source.

Less production would result in immediate water disruptions as the demand outweighs the supply however, is vital that reduction in abstraction happens immediately to avoid the source from completely failing.

Areas that may experience low pressure or water disruptions include:

1.Parts of Walmer

2.Walmer Downs

3.Mangold Park

4.Glen Hurd

5.Newton Park

6.Greenacres

7.Parts of Cotsworld

8.Parts of Schauderville

9.Linkside

10.Mill Park

11.Parts of Central

12.Mount Croix

13.Perridgevale

14.Deal party

15.North End

16.Sydenham

17.Linkside

18.Mill Park

19.Parts of Central

20.Mount Croix

21.Perridgevale

22.Summerstrand

23.St. Albans prison

24.Higher laying areas of Rowallan Park

25.Bridgemeade

We apologise for the inconvenience caused.

Published: 19 Apr 2022, Resolved: 23 Apr 2022 RESOLVED

Loadshedding:

As per Eskom, all loadshedding ceased until further notice.


Published: 18 Apr 2022, Resolved: 19 Apr 2022 RESOLVED

UPDATE ON WATER DISRUPTIONS IN PARTS OF THE CITY.

The Municipality wishes to update residents that although Chelsea reservoir is at 5% and the system is full, the complete recovery of the system will be very slow as water demand remains high.

As a result, high lying areas such as Kamma Heights are still experiencing water disruptions.

Water tankers have been deployed to the locations below:

1) Checkers, Verdun Road.

2) Roaming in Helenvale.

3) Melsetter Road.

4) Engen Garage, Mount Pleasant.

We apologize for the inconvenience caused.

Published: 17 Apr 2022, Resolved: 19 Apr 2022 RESOLVED

Stage 2 loadshedding continue.

Monday, 18 April 2022

* 10H00 - 12H30: Groups 1, 6

* 12H00 - 14H30: Groups 2, 7

* 14H00 - 16H30: Groups 3, 8

* 16H00 - 18H30: Groups 4, 9

* 18H00 - 20H30: Groups 5, 10

* 20H00 - 22H30: Groups 6, 11

* 22H00 - 00H30: Groups 7, 12


Tuesday, 19 April 2022

* 00H00 - 02H30: Groups 8, 13

* 02H00 - 04H30: Groups 9, 14

* 04H00 - 06H30: Groups 10, 15

* 06H00 - 08H30: Groups 11, 16

* 08H00 - 10H30: Groups 12, 17

* 10H00 - 12H30: Groups 13, 18

* 12H00 - 14H30: Groups 14, 19

* 14H00 - 16H30: Groups 15, 1

* 16H00 - 18H30: Groups 16, 2

* 18H00 - 20H30: Groups 17, 3

* 20H00 - 22H30: Groups 18, 4

* 22H00 - 00H30: Groups 19, 5

Published: 15 Apr 2022, Resolved: 19 Apr 2022 RESOLVED

UPDATE ON WATER DISRUPTIONS IN PARTS OF THE CITY.

The Municipality wishes to update residents that the water supply system continues to recover. Apart from the high lying areas, the system is full as indicated by the pressure readings onserved this morning. Chelsea reservoir is currently at 5%.

Gelvandale reservoir is empty and the water continues to fill up the reticulation system. High lying areas around Gelvandale and Helenvale will be affected the most.

Water tankers have been dispatched to the locations below:

1) Roaming in Gelvan Park / Springdale.

2) Roaming in Hillside / Windvogel.

3) Roaming in Zwide.

4) Roaming in Kwazakele, Ward 22.

5) Sherwood Spar.

6) Roaming in Soweto on Sea.

We apologise for the inconvenience caused.


Published: 14 Apr 2022, Resolved: 19 Apr 2022 RESOLVED

UPDATE ON WATER DISRUPTIONS IN PARTS OF THE CITY DUE TO A BURST PIPE.

The electrical trip that caused the disruption in the ability to pump at Motherwell booster pump station has been resolved.

Both booster pump stations are operating and water supply is starting to return to the lower lying areas. It is envisaged that the higher lying areas will have water supply in the morning.

We apologise for the inconvenience.

Published: 14 Apr 2022, Resolved: 15 Apr 2022 RESOLVED

WATER DISRUPTIONS IN PARTS OF THE CITY DUE TO A BURST PIPE.

The Municipality wishes to inform residents that the outlets from Gelvendale reservoir had to be shut due to a suspected large burst in the area.

Teams are on-site trying to locate the leak however, this may take some time. Once located, repairs will be undertaken.

The following areas may be affected:

1. Parkside

2.Malabar

3.Kwazakele

4.Zwide

5.Windvogel

6.Helenvale

7.Barcelona

8.Gelvandale

Water tankers have been deployed the the locations below:

1. Roaming in Ward 22 Tonjeni/Jakavula

2.Greenbushes Caltex

3.Checkers, Verdun Road

4.Roaming in Malabar

5.Sherwood Spar

6.Roaming in Ward 28

7.Roaming in Schauderville

8.Hunters Retreat Spar

We apologise for the inconvenience caused.

Published: 14 Apr 2022, Resolved: 15 Apr 2022 RESOLVED


UPDATE ON SHUTDOWN FOR THE SECOND CONNECTION FOR KWANOBUHLE PUMP STATION.

Although yesterday afternoon's message indicated that the system is recovering from the shutdown, unfortunately an electrical trip occurred at the Motherwell Booster pump station last night.

The maintenance team will deal with the matter first thing this morning.

The following areas may be affected:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

Updates will be provided during the day.

We sincerely apologise for the inconvenience caused.

Published: 13 Apr 2022, Resolved: 15 Apr 2022 RESOLVED


UPDATE ON SHUTDOWN FOR THE SECOND CONNECTION FOR KWANOBUHLE PUMP STATION.

The Municipality wishes to update residents that both connections to the KwaNobuhle pipeline are now complete. The valves are being opened while pumping is continuing to fill the reminder of the distribution system. Once filled, the water will start flowing into the Chelsea reservoir and the high lying areas will start getting water.

With these connections done, all the major planned shutdowns are complete. No further shutdowns are anticipated for the next two to three weeks. It is important to remember that this does not include unforeseen maintenance disruptions as a result of burst, or mechanical and electrical failures.

Published: 13 Apr 2022, Resolved: 15 Apr 2022 RESOLVED

PROPERTY VALUATION 2022 VALUATION AND OBJECTION PROCESS:

Please note that property valuations can be viewed and objected to via the e-valuation portal under E-SERVICES: https://eservices.evaluations.co.za/nmbm/Index.aspx

To object: 

  1. Register
  2. Search and view your property and ADD it to your PROFILE.
  3. Once added to your profile, you will have the option to complete and submit an online objection form. 

Please note: THERE IS NO MANUAL APPLICATION PROCESS AVAILABLE.

Objections are open from 28 Feb 2022 to 29 April 2022.

Please click here to view the Property Valuation advert that was sent to all property owners.

Published: 13 Apr 2022, Resolved: 13 Apr 2022 RESOLVED


UPDATE ON SHUTDOWN FOR THE SECOND CONNECTION FOR KWANOBUHLE PUMP STATION.

The second connection for the KwaNobuhle pump station was successfully completed yesterday. The pipe lining for corrosion protection was completed at 03h00 this morning and needs to cure for twelve hours.

Water supply is currently available in most areas except the high lying areas. Water tankers will be deployed to these areas.

After 15h00 this afternoon, pumping will be increased to start filling Chelsea reservoir.

Published: 12 Apr 2022, Resolved: 13 Apr 2022 RESOLVED


UPDATE ON SUMMIT PIPELINE SHUTDOWN.

Maintenance teams are busy with preparation work as part of the repair programme. Access to the repair site is challenging as teams use abseiling equipment to safely navigate down the inside of the pipe. After travelling down a steep gradient for a few hundred meters, they settle in and execute repairs.

A few concerns were noted after an internal inspection was done and this has resulted in a slight delay as more preparation work is required.

Despite identifying additional repair work, 50 percent of the work will be successfully completed today and will be continued as additional materials are required.

Residents are reminded that the above-mentioned work is separate to the work at the KwaNobuhle pump station.

We thank residents for their continued patience and apologise for the inconvenience caused.

Published: 12 Apr 2022, Resolved: 13 Apr 2022 RESOLVED


UPDATE ON SHUTDOWN FOR THE SECOND CONNECTION FOR KWANOBUHLE PUMP STATION.

The welding of the pipe is steadily progressing.

The lining remains on track for completion this evening.

We thank residents for their patience.

Published: 12 Apr 2022, Resolved: 15 Apr 2022 RESOLVED

  • Stage 2 loadshedding continues until Friday, 15 April at 05H30.

Thursday, 14 April 2022

* 00H00 - 02H30: Groups 5, 10
* 02H00 - 04H30: Groups 6, 11
* 04H00 - 06H30: Groups 7, 12
* 06H00 - 08H30: Groups 8, 13
* 08H00 - 10H30: Groups 9, 14
* 10H00 - 12H30: Groups 10, 15
* 12H00 - 14H30: Groups 11, 16
* 14H00 - 16H30: Groups 12, 17
* 16H00 - 18H30: Groups 13, 18
* 18H00 - 20H30: Groups 14, 19
* 20H00 - 22H30: Groups 15, 1
* 22H00 - 00H30: Groups 16, 2

Friday, 15 April 2022
* 00H00 - 02H30: Groups 17, 3
* 02H00 - 04H30: Groups 18, 4
* 04H00 - 05H30: Groups 19, 5

Published: 12 Apr 2022, Resolved: 12 Apr 2022 RESOLVED

Loadshedding ceased until further notice. Supply to affected areas in the process of being restored.

Published: 11 Apr 2022, Resolved: 12 Apr 2022 RESOLVED

Stage 2 loadshedding will be implemented with immediate effect until further notice.

Monday, 11 April 2022
* 18H00 - 20H30: Groups 16, 2
* 20H00 - 22H30: Groups 17, 3
* 22H00 - 00H30: Groups 18, 4

Tuesday, 12 April 2022
* 00H00 - 02H30: Groups 19, 5
* 02H00 - 04H30: Groups 1, 6
* 04H00 - 06H30: Groups 2, 7
* 06H00 - 08H30: Groups 3, 8
* 08H00 - 10H30: Groups 4, 9
* 10H00 - 12H30: Groups 5, 10
* 12H00 - 14H30: Groups 6, 11
* 14H00 - 16H30: Groups 7, 12
* 16H00 - 18H30: Groups 8, 13
* 18H00 - 20H30: Groups 9, 14
* 20H00 - 22H30: Groups 10, 15
* 22H00 - 00H30: Groups 11, 16

Published: 11 Apr 2022, Resolved: 12 Apr 2022 RESOLVED

REMINDER!!

PLANNED WATER SUPPLY SHUTDOWN REQUIRED TO CARRY OUT CRITICAL DROUGHT RELIEF WORK AT KWANOBUHLE PUMP STATION.

Residents are hereby notified that the City requires a 48-hour shutdown of the Chelsea reservoir in order to perform the final connection for the new KwaNobuhle Pump Station.

The shutdown is scheduled for Tuesday, April 12, 2022, however, teams will start isolating and draining the system on April 11, 2022.

This will allow the contractor on site to connect the suction pipeline for the new KwaNobuhle pump station to the 750mm pipeline of the Chelsea reservoir.

To safely complete the above-mentioned mentioned work, the Chelsea reservoir must be emptied.

While we have made every effort to ensure that water is maintained in the majority of areas, we anticipate that some areas may experience water disruptions during this time.

Water pressure may be low or non-existent in the following areas:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

If necessary, water tankers will be dispatched, and their locations will be communicated via social media. Additional information can be obtained by calling the Service Delivery Call Centre at 0800 20 50 50.

Published: 11 Apr 2022, Resolved: 14 Apr 2022 RESOLVED

PLANNED ELECTRICITY OUTAGE

When: 13 April 2022

Time: 09:00 - 17:00

Where: Mabandla Substation, Feeder 1 and Feeder 11 (22kV)

Affected Substation and the surrounding area:

Mabandla Substation - KwaNobuhle

Please treat all installations as LIVE.

Published: 11 Apr 2022, Resolved: 08 May 2022 RESOLVED

PLANNED ELECTRICITY OUTAGE

Please note that the shutdown detailed below is postponed due to inclement weather. The shutdown will now take place on the alternative date advertised, Saturday 7 May 2022.

Shutdown Details

When:  7 May 2022

Where: Swartkops/Matomela/Kwaford No1 and No2 lines

Time: 08H00 - 17H00

Reason: Replacement of burnt power transformer

All areas fed from Swartkops/Matomela/Kwaford No1 and No2 lines will be affected:

  • Zwide
  • Kwazakhele
  • New Brighton
  • Struandale Industrial
  • SATS

All supplies to be treated as live for the duration of the outage.

Published: 08 Apr 2022, Resolved: 12 Apr 2022 RESOLVED

REMINDER!!


PLANNED WATER SUPPLY SHUTDOWN REQUIRED TO CARRY OUT CRITICAL DROUGHT RELIEF WORK AT KWANOBUHLE PUMP STATION. 

Residents are hereby notified that the City requires a 48-hour shutdown of the Chelsea reservoir in order to perform the final connection for the new KwaNobuhle Pump Station.

The shutdown is scheduled for Tuesday, April 12, 2022, however, teams will start isolating and draining the system on April 11, 2022.

This will allow the contractor on site to connect the suction pipeline for the new KwaNobuhle pump station to the 750mm pipeline of the Chelsea reservoir.

To safely complete the above-mentioned mentioned work, the Chelsea reservoir must be emptied.

While we have made every effort to ensure that water is maintained in the majority of areas, we anticipate that some areas may experience water disruptions during this time.

Water pressure may be low or non-existent in the following areas:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

If necessary, water tankers will be dispatched, and their locations will be communicated via social media. Additional information can be obtained by calling the Service Delivery Call Centre at 0800 20 50 50.

Published: 06 Apr 2022, Resolved: 12 Apr 2022 RESOLVED

UPDATE ON WATER DISRUPTIONS CAUSED BY VANDALISM AT LOERIE WATER TREATMENT WORKS.

The Municipality wishes to update residents that unfortunately, the plant remains off as we are awaiting delivery of the required materials.

It is envisaged that the plant will only be running by tomorrow midday.

We apologise for the inconvenience caused and thank residents for their continued patience.

Published: 02 Apr 2022, Resolved: 12 Apr 2022 RESOLVED

UPDATE ON WATER DISRUPTIONS EXPERIENCED IN PARTS OF THE CITY. 

Nooitgedagt Water Treatment Works has been running consistently above 190 megalitres per day since Wednesday, March 30, 2022 and a minimum of 70 megalitres per day transferred at Stanford Road Booster Pump Station.

Chelsea reservoir has recovered to 17%. All reservoirs have water and the levels are gradually increasing.

We thank residents for their patience, especially those who have been without water supply for around 14 days.

Published: 01 Apr 2022, Resolved: 02 Apr 2022 RESOLVED

UPDATE ON WATER DISRUPTIONS EXPERIENCED IN PARTS OF THE CITY.

The transfer of water supply is running steadily and has increased to 81 megalitres pumping to Chelsea and the Western suburbs reticulation per day.

Chelsea reservoir still remains depleted at 0% and water being pumped is going into the reticulation system.

The flows are also registering on the bulk meters, indicating that the system is recovering.

This confirms that the system is taking longer than expected and this is evident that there is lack of adequate water in the system due to drought.

We apologize for the inconvenience caused.

Published: 01 Apr 2022, Resolved: 12 Apr 2022 RESOLVED

Tarbes Road 11kV Oil Circuit Breaker tripped at Lorraine substation, affecting Mount Pleasant, Lovemore Park, and Heatherbank.

Staff attending to restoration of supply, no timeframe.

We apologise for the inconvenience caused.

Published: 31 Mar 2022, Resolved: 02 Apr 2022 RESOLVED

UPDATE ON WATER DISRUPTIONS EXPERIENCED IN PARTS OF THE CITY.

The Municipality wishes to apologize for the extended water outage as result of the shutdown to connect Nooitgedagt Phase 3 onto the existing plant.

The work was a success however, the refilling of the bulk water supply and distribution system has taken longer than anticipated.

Currently, Nooitgedagt Water Treatment Works is putting out about 190 megalitres of water per day of which 70 megalitres is being transferred via the Stanford Road Booster Pump Station to the Western Areas.

Recovery should go into the night but it is dependent on the demand on the system while it is filling up. Water supply has already reached Linton Grange.

We thank you for your continued patience and ask that you continue to use water sparingly.

Published: 31 Mar 2022, Resolved: 02 Apr 2022 RESOLVED

WATER DISRUPTIONS EXPERIENCED IN PARTS OF THE METRO

The system started recovering last night with some reservoirs going from empty to sufficient storage to supply their zones.

We ask that residents please continue to be patient as there is a large deficit in supply due to the shutdowns from yesterday.

During this period, residents who had water still continued using it and this drained the system significantly. It will take a few days for the system to recover properly.

Last night's thunderstorm has affected electricity supply to Grassridge Water Treatment Works. Eskom is currently on-site replacing a fuse. Therefore, the system is operating with a slight deficit.

Govan Mbeki and Central are also experiencing water disruptions due to the shortage of water coming from Western dams.

We apologise for the inconvenience caused.

Published: 31 Mar 2022, Resolved: 02 Apr 2022 RESOLVED

WATER DISRUPTIONS EXPERIENCED IN CENTRAL.

We are currently experiencing water supply challenges in the St Georges reservoir zone.

The affected areas include Central and areas in and around Govan Mbeki Avenue between Albany and Miltary Roads.

Officials are currently on-site trying to resolve the issue.

There is a water tanker at City Hall.

We apologise for the inconvenience caused.

Published: 31 Mar 2022, Resolved: 01 Apr 2022 RESOLVED

Planned Power outage

When: 31 March 2022

Time: 08:00 - 16:00

Affected areas:

Woodpecker, Kingfisher and Lewerkie Streets

COTSWOLD

Please treat all installations as live.

Published: 30 Mar 2022, Resolved: 02 Apr 2022 RESOLVED

WATER DISRUPTIONS EXPERIENCED IN PARTS OF THE METRO

Nooitgedagt Water Treatment Works is currently producing an average of 160 megalitres per day and peaked at 198 megalitres per day. This has allowed the Coega Kop, Motherwell and Bloemandal reservoirs to fill up.

Water was also able to start feeding into Kariega. The transfer pipeline pressure has increased so that about 65 megalitres per day and can be pumped at the Stanford Road booster pump station.

The recovery of the system has been slow but steady. It is anticipated that this will continue throughout the night and water should start to return by mid morning tomorrow. Higher lying areas will take longer to recover.

Published: 30 Mar 2022, Resolved: 31 Mar 2022 RESOLVED

WATER DISRUPTIONS EXPERIENCED IN PARTS OF THE METRO

The system started recovering last night with some reservoirs going from empty to sufficient storage to supply their zones.

We ask that residents please continue to be patient as there is a large deficit in supply due to the shutdowns from yesterday.

During this period, residents who had water still continued using it and this drained the system significantly. It will take a few days for the system to recover properly.

Last night's thunderstorm has affected electricity supply to Grassridge Water Treatment Works. Eskom is currently on-site replacing a fuse. Therefore, the system is operating with a slight deficit.

Govan Mbeki and Central are also experiencing water disruptions due to the shortage of water coming from Western dams.

We apologise for the inconvenience caused.

Published: 29 Mar 2022, Resolved: 31 Mar 2022 RESOLVED

UPDATE ON GENERAL SHUT DOWN OF WATER FROM NOOITGEDAGT

Nooitgedagt Phase 3:

The shutdown has commenced this morning and progress has been good. The positions where a valve and tee piece are to be installed are already prepared with the removal of the bend. The new valve is being installed and thereafter, the installation of the tee piece will follow.

The major shutdown for the tie in is nearing completion at Nooitgedagt Water Treatment Works. This will allow water to be pumping in the next two to three hours to fill up the system.

Once sufficient pressure is built up, Motherwell Booster Pump Station will be started and thereafter, Stanford Road Booster Pump Station will be started.

KwaNobuhle Pump Station:

The valve and tee installation progress at KwaNobuhle Pump Station next to Chelsea Reservoir has progressed well. Welding, bolting and repairs to the lining top will follow.

Bethelsdorp Off Take Meter:

The pipes have been cut and the meter and valve is being prepared for installation.

Published: 28 Mar 2022, Resolved: 31 Mar 2022 RESOLVED

REMINDER!!!

WATER SUPPLY SHUTDOWN REQUIRED TO CARRY OUT FINAL CONNECTION FOR NOOITGEDAGT PHASE 3

Residents are hereby notified that the City requires a 24-hour shutdown of the Nooitgedagt Water Treatment Works in order to perform the final connection of the new Phase 3 upgrade.

The shutdown, scheduled for Tuesday, March 29, 2022, will allow the contractor on site to connect the new Phase 3 upgrade section into the existing Nooitgedagt Water Treatment and Transfer system.

To enable the work to be performed the existing Nooitgedagt Water Treatment Works will require a complete shutdown.

This shutdown for the connection is part of the first steps towards making Nooitgedagt Phase 3 operational. This will be a significant milestone reached and will greatly assist the NMBM’s ability provide a more secure source of water going forward.

While we have made every effort to ensure that water is maintained in the majority of areas, we anticipate that some areas may experience water outages during this time.

Affected areas may include the following:

1) Rowallan Park

2) Francis Evatt Park

3) Hunters Retreat

4) Bay West

5) Parsonsvlei / Westbrook

6) Morningside

7) Kabega Park

8) Sherwood

9) Westering

10) Cotswold

11) Helenvale

12) Malabar

13) Parts of Schauderville

14) Framesby

15) Sunridge Park

16) Parts of Lorraine

17) Parts of Theescombe

18) Kamma Park

19) Motherwell

20) Colchester

21) Coega IDZ

22) Nothern areas

23) Kariega

The above will directly affect the water supply to the Western suburbs of the Metro and therefore, the first part of the connection of the KwaNobuhle Pump Station at the Chelsea Reservoir will be carried out at the same time.

As the majority of the water supply to the NMBM will be affected other planned maintenance on the same day to limit disruptions to the NMBM customers as follows:

1. Bethelsdorp - Wards 13, 31, 32, 33, 34, 35, 37 and 38.

2. New Brighton and Kwaford - Wards 14, 15, 16, 17 will be affected.

3. Zwide and Kwazakhele – Wards 18, 19, 20, 21, 22, 24, 25, 26, 27.

4. Meter installation to the Bethelsdorp Reservoir

If necessary, water tankers will be dispatched, and their locations will be communicated via social media. Additional information can be obtained by calling the Service Delivery Call Centre at 0800 20 50 50.

Published: 26 Mar 2022, Resolved: 31 Mar 2022 RESOLVED

WATER DISRUPTIONS EXPERIENCED IN PARTS OF THE METRO

The Municipality wishes to inform residents that there was a disruption in the water supply from Nooitgedagt Water Treatment Works.

This has since been corrected and pressure is starting to build up in order for the booster pump stations to run at optimum output.

The Western suburbs are the most affected by the water disruptions. Chelsea reservoir is currently at 4%.

It is anticipated that recovery will take place overnight, should the water demand not be high.

Published: 26 Mar 2022, Resolved: 29 Mar 2022 RESOLVED


SERVICE DELIVERY CALL CENTRE TEMPORARILY OFFLINE

Due to a network outage, the Service Delivery Call Centre is presently unavailable.

The city is striving to get services back up and running.

Residents will be notified as soon as the centre becomes fully operational.

We apologise for the inconvenience caused.

Published: 25 Mar 2022, Resolved: 29 Mar 2022 RESOLVED

UPDATE ON WATER DISRUPTIONS IN THE WESTERN AREAS.

The Stanford Road pump station tripped at 01:00AM this morning and caused Chelsea reservoir to run dry.

The electrical fault has been seen to and the pump station is currently putting out around 80 megalitres per day.

The reservoir is extremely low and levels are around 5%. This will continue to increase to fill the system throughout the night.

Published: 25 Mar 2022, Resolved: 29 Mar 2022 RESOLVED


WATER SUPPLY SHUTDOWN REQUIRED TO CARRY OUT FINAL CONNECTION FOR NOOITGEDAGT PHASE 3

Residents are hereby notified that the City requires a 24-hour shutdown of the Nooitgedagt Water Treatment Works in order to perform the final connection of the new Phase 3 upgrade.

The shutdown, scheduled for Tuesday, March 29, 2022, will allow the contractor on site to connect the new Phase 3 upgrade section into the existing Nooitgedagt Water Treatment and Transfer system. 

To enable the work to be performed the existing Nooitgedagt Water Treatment Works will require a complete shutdown. 

This shutdown for the connection is part of the first steps towards making Nooitgedagt Phase 3 operational. This will be a significant milestone reached and will greatly assist the NMBM’s ability provide a more secure source of water going forward.

While we have made every effort to ensure that water is maintained in the majority of areas, we anticipate that some areas may experience water outages during this time.

Affected areas may include the following:

1) Rowallan Park

2) Francis Evatt Park

3) Hunters Retreat

4) Bay West

5) Parsonsvlei / Westbrook

6) Morningside

7) Kabega Park

8) Sherwood

9) Westering

10) Cotswold

11) Helenvale

12) Malabar

13) Parts of Schauderville

14) Framesby

15) Sunridge Park

16) Parts of Lorraine

17) Parts of Theescombe

18) Kamma Park

19) Motherwell

20) Colchester

21) Coega IDZ

22) Nothern areas

23) Kariega

The above will directly affect the water supply to the Western suburbs of the Metro and therefore, the first part of the connection of the KwaNobuhle Pump Station at the Chelsea Reservoir will be carried out at the same time.

As the majority of the water supply to the NMBM will be affected other planned maintenance on the same day to limit disruptions to the NMBM customers as follows:

1. Bethelsdorp - Wards 13, 31, 32, 33, 34, 35, 37 and 38.

2. New Brighton and Kwaford - Wards 14, 15, 16, 17 will be affected.

3. Zwide and Kwazakhele – Wards 18, 19, 20, 21, 22, 24, 25, 26, 27.

4. Meter installation to the Bethelsdorp Reservoir. 

If necessary, water tankers will be dispatched, and their locations will be communicated via social media. Additional information can be obtained by calling the Service Delivery Call Centre at 0800 20 50 50.


Published: 24 Mar 2022, Resolved: 29 Mar 2022 RESOLVED

WATER SUPPLY UPDATE 

The Municipality wishes to update residents that some reservoirs have slightly recovered overnight, restoring water supply to various areas.


Perseverance and Markman industrial areas are still experiencing challenges with air trapped in the pipelines. This is currently being addressed.


Chelsea reservoir is still low this morning however, supply to the reservoir has stabilised. Residents that have water supply are requested to use it sparingly so that it can be shared with everyone.


Motherwell reservior is currently at 58%, Chelsea is at 5% and Gelvendale reservior is at 42%.

Published: 23 Mar 2022, Resolved: 29 Mar 2022 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

Shutdown Details

When: Tuesday, 29 March 2022 (alternatively Thursday, 31 March 2022)

Where: Greenbushes / Seaview 22kV overhead line

Time: 08H00 - 17H00

Reason: To connect new line for Chelsea Reservoir.

All areas fed from Greenbushes / Seaview 22kV line will be affected:
*GBS - Greenbushes / Seaview

*SCF - Seaview / Chinchilla Farms

*SPL - Seaview Pumps line

*SHT - Seaview / Hilltops

*CCR - Cows Corner

*TDS - Tembani / De Stade

*TCR - Tembani / Crockets Hope

*TLF - Tembani / Lake Farm

*TBU - Tembani / Butterfield

*GBD - Greenbushes / Draaifontein

*GLC - Greenbushes / Little Chelsea

*section of SAL - St Alband line

All supplies to be treated as live for the duration of the outage.

Published: 22 Mar 2022, Resolved: 29 Mar 2022 RESOLVED


WATER SUPPLY SHUTDOWN REQUIRED TO CARRY OUT FINAL CONNECTION FOR NOOITGEDAGT PHASE 3.

Residents are hereby notified that the City requires a 24-hour shutdown of the Nooitgedagt Water Treatment Works to perform the final connection of the new Phase 3 upgrade.

The shutdown, scheduled for Tuesday, March 29, 2022, will allow the contractor on site to connect the new Phase 3 upgrade section into the existing Nooitgedagt Water Treatment and Transfer system.

To enable the work to be performed, the existing Nooitgedagt Water Treatment Works will require a complete shutdown.

This shutdown for the connection is part of the first steps towards making Nooitgedagt Phase 3 operational. This will be a significant milestone reached and will greatly assist the NMBM’s ability to provide a more secure source of water going forward.

While we have made every effort to ensure that water is maintained in the majority of areas, we anticipate that some areas may experience water outages during this time.

Affected areas may include the following:

1) Rowallan Park

2) Francis Evatt Park

3) Hunters Retreat

4) Bay West

5) Parsonsvlei / Westbrook

6) Morningside

7) Kabega Park

8) Sherwood

9) Westering

10) Cotswold

11) Helenvale

12) Malabar

13) Parts of Schauderville

14) Framesby

15) Sunridge Park

16) Parts of Lorraine

17) Parts of Theescombe

18) Kamma Park

19) Motherwell

20) Colchester

21) Coega IDZ

22) Nothern areas

23) Kariega

If necessary, water tankers will be dispatched, and their locations will be communicated via social media. Additional information can be obtained by calling the Service Delivery Call Centre at 0800 20 50 50.

Published: 20 Mar 2022, Resolved: 23 Mar 2022 RESOLVED

UPDATE ON WATER OUTAGES

The water supply system is slowly recovering especially in the higher lying areas of the Western suburbs.

The secondary reservoirs that are supplied from the bulk reservoirs are also showing signs of recovery. It's important that we all remain mindful to the sensitivity of the system and use water sparingly as this will speed up the recovery of the system.

We thank residents for their patience and apologise for the inconvenience caused.

Published: 19 Mar 2022, Resolved: 23 Mar 2022 RESOLVED

UPDATE ON WATER OUTAGES

Unfortunately, the recovery of the areas affected by the electrical outage at Nooitgedagt is heavily delayed.

Vandals have tried to remove the iron air valve on the bulk transfer pipeline and this caused a burst.

Therfore, the bulk transfer pump stations had to be switched off as well.

The extent of the repairs can only be determined once the water is shut off, this is currently happening.

At this stage there is no time frame for when water supply will be restored.

We sincerely apologise for the inconvenience caused.

Published: 19 Mar 2022, Resolved: 23 Mar 2022 RESOLVED

UPDATE ON DISRUPTIONS IN PARTS OF THE METRO DUE TO AN ELECTRICAL FAILURE AT NOOITGEDAGT PUMPSTATION.

The Nooitgedagt pump station is operational once again after the bulk reservoir filled up overnight allowing sufficient pressure to start the booster pump stations.

It is anticipated that recovery will be slow due to the system being empty. Residents will experience low water pressure this evening, with the system recovering in the morning should the demand not be too high.

Affected areas may include:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15. Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Motherwell

20.Colchester

21.Coega IDZ

22.Nothern areas

23.Kariega

We apologise for the inconvenience caused.

Published: 18 Mar 2022, Resolved: 23 Mar 2022 RESOLVED

WATER SUPPLY SHUTDOWN REQUIRED TO CARRY OUT FINAL CONNECTION FOR NOOITGEDAGT PHASE 3. 

Residents are hereby notified that the City requires a 24-hour shutdown of the Nooitgedagt Water Treatment Works to perform the final connection of the new Phase 3 upgrade.

The shutdown, scheduled for Tuesday, March 29, 2022, will allow the contractor on site to connect the new Phase 3 upgrade section into the existing Nooitgedagt Water Treatment and Transfer system.

To enable the work to be performed, the existing Nooitgedagt Water Treatment Works will require a complete shutdown.

This shutdown for the connection is part of the first steps towards making Nooitgedagt Phase 3 operational. This will be a significant milestone reached and will greatly assist the NMBM’s ability to provide a more secure source of water going forward.

While we have made every effort to ensure that water is maintained in the majority of areas, we anticipate that some areas may experience water outages during this time.

Affected areas may include the following:

1) Rowallan Park

2) Francis Evatt Park

3) Hunters Retreat

4) Bay West

5) Parsonsvlei / Westbrook

6) Morningside

7) Kabega Park

8) Sherwood

9) Westering

10) Cotswold

11) Helenvale

12) Malabar

13) Parts of Schauderville

14) Framesby

15) Sunridge Park

16) Parts of Lorraine

17) Parts of Theescombe

18) Kamma Park

19) Motherwell

20) Colchester

21) Coega IDZ

22) Nothern areas

23) Kariega

If necessary, water tankers will be dispatched, and their locations will be communicated via social media. Additional information can be obtained by calling the Service Delivery Call Centre at 0800 20 50 50.

Published: 18 Mar 2022, Resolved: 23 Mar 2022 RESOLVED

NOOITGEDAGT PUMPSTATION ELECTRICAL FAILURE COULD CAUSE WATER DISRUPTIONS IN PARTS OF THE CITY. 

The Nooitgedagt pump station, which serves around 70% of the Metro's water demand, has been affected by an electrical fault.

This has adversely affected pumping at the water treatment works which in turn has affected reservoir water levels.

While the pump station's power has been restored, several parts of the City may experience water disruptions.

Affected areas may include the following:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15. Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Motherwell

20.Colchester

21.Coega IDZ

22.Nothern areas

23.Kariega

Should reserviors become depleted, water tankers will be made available in the affected areas and be communicated on the NMBM website and social media pages.

We apologise for the inconvenience caused.

Published: 14 Mar 2022, Resolved: 18 Mar 2022 RESOLVED

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE

In an effort to reduce water losses, scheduled maintenance will be carried out on the City's water infrastructure tomorrow, March 15, 2022.

Water supply will be shut off in the following areas between 08:00 and 17:00.

1.Arcadia – Ward 34.

2.Holland Park / Kensington – Ward 7.

Your understanding and patience in this matter is appreciated.

Published: 13 Mar 2022, Resolved: 18 Mar 2022 RESOLVED

PARTS OF THE METRO EXPERIENCING WATER DISRUPTIONS DUE TO HIGH CONSUMPTION.

Following the extremely hot day yesterday, reservoirs levels are very low today. Areas such as the Western suburbs and Greenbushes are experiencing low pressure and water disruptions. Reservoir Hills and parts of Despatch are also affected by the above-mentioned challenge.

With the continued high water consumption, the system will take a long time to recover. In order to speed up the recovery time, we urge residents to cut their water consumption by at least 20%.

Water tankers have been deployed to the locations below:

1) Spar, Hunters Retreat.

2) Spar, Sherwood.

3) PnP, Linton Grange.

4) Caltex Garage, Greenbushes.

5) Roaming in Gelvandale.

Published: 10 Mar 2022, Resolved: 13 Mar 2022 RESOLVED

STAGE 2 loadshedding continues.

Saturday, 12 March 2022

* 00H00 - 02H30: Groups 8, 13

* 02H00 - 04H30: Groups 9, 14

* 04H00 - 06H30: Groups 10, 15

* 06H00 - 08H30: Groups 11, 16

* 08H00 - 10H30: Groups 12, 17

* 10H00 - 12H30: Groups 13, 18

* 12H00 - 14h00: Groups 14, 19

* 14H00 - 16H30: Groups 15, 1

* 16H00 - 18H30: Groups 16, 2

* 18H00 - 20H30: Groups 17, 3

* 20H00 - 22H30: Groups 18. 4

* 22H30 - 00H30: Groups 19, 5

Sunday, 13 March 2022

* 00H00 - 02H30: Groups 1, 6

* 02H00 - 04H30: Groups 2, 7

* 04H00 - 06H30: Groups 3, 8

* 06H00 - 08H30: Groups 4, 9

* 08H00 - 10H30: Groups 5, 10

* 10H00 - 12H30: Groups 6, 11

* 12H00 - 14h00: Groups 7, 12

* 14H00 - 16H30: Groups 8, 13

* 16H00 - 18H30: Groups 9, 14

* 18H00 - 20H30: Groups 10, 15

* 20H00 - 22H30: Groups 11, 16

* 22H30 - 00H30: Groups 12, 17

Monday, 14 March 2022

* 00H00 - 02H30: Groups 13, 18

* 02H00 - 04H30: Groups 14, 19

* 04H00 - 0H30: Groups 15, 1

POWER OUTAGES AFTER LOAD SHEDDING

Please note that when a group / area has been switched off for load shedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a load shedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.

This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.

Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of load shedding.

Published: 10 Mar 2022, Resolved: 18 Mar 2022 RESOLVED

UPDATE ON WATER DISRUPTIONS IN CHELSEA & GREENBUSHES ZONES

The water supply remains strained and is battling to meet the demand to large parts of the Western side of the City due to the low storage levels at Chelsea and Greenbushes reservoirs which are both at 5%.

This has been made worse by the continued high water demand of 280 megalitres per day, while the City can only supply 230 megalitres per day.

Areas that may experience low water pressure or water disruptions include:

Chelsea Reservoir Zone:

1.Baywest

2.Rowallan Park

3.Sherwood

4.Lorraine

5.Ben Kamma

6.Beverley Grove

7.Theesecomb / Lake Farm / Colleen Glen

8.Hunters Retreat

9.Kabega Park

10.Morningside

11.Linton Grange

12.Framesby

13.Malabar

14.Sunridge Park

15.Westering

16.Cotswold

17. Fernglen

Greenbushes Reservoir Zone:

1. High part of Rowallan Park

2. Bridgemead

3. Kuyga

4. St. Albans Prison

Grassridge Water Treatment Works remains out of commission. The deficit created by the decommissioned treatment works cannot be fully supplemented by another source. The western supply sources also remain stretched.

We urge residents who have water supply to please reduce their water consumption.

We apologise for the inconvenience caused.

Published: 09 Mar 2022, Resolved: 18 Mar 2022 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

When, what, areas affected:

Tuesday, 15 March 2022 -Fourie 6.6kV feeder 

  • Affected area/s: Westering, Taybank, Linton Grange, Morningside

Wednesday, 16 March 2022 - MTN 6.6kV feeder

  •  Affected area/s: Linton Grange and surrounding areas

Thursday, 17 March 2022 - Salvia 6.6kV feeder 

  • Affected area/s: Linton Grange and surrounding areas

Reason:

The above 6.6kV feeders will be rerouted from the existing 6.6kV switchboard to the new 11kV switchboard as part of the substation switchgear replacement/refurbishment project.

Times: 08h30 to 16h00 each day.

All supplies to be treated as live for the duration of the outage.

Published: 07 Mar 2022, Resolved: 18 Mar 2022 RESOLVED

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE.

In an effort to reduce water losses, scheduled maintenance will be carried out on the City's water infrastructure tomorrow, March 8th, 2022.

The planned maintenance will take place in Westering and will affect Wards 9, 10 and 12.

Water supply will be shut off between 08:00 and 17:00.

Your understanding and patience in this matter is appreciated.

Published: 07 Mar 2022, Resolved: 18 Mar 2022 RESOLVED

PLANNED MAINTENANCE SHUTDOWN POSTPONED.

The planned shutdown in Bethelsdorp scheduled for March 8, 2022 has been postponed.

A new date and time for the shutdown will be communicated at a later stage.

We apologise for the inconvenience.

Published: 06 Mar 2022, Resolved: 07 Mar 2022 RESOLVED

BURST PIPE CAUSES WATER DISRUPTIONS IN COLCHESTER AND CANNONVILLE.

The Municipality wishes to inform residents that water supply to Colchester and Cannonville has been shut off in order to repair burst on the main pipe from the reservoir.

Water tankers have been deployed to the areas below:

1.Roaming in Colchester informal settlement.

2.Grunters Pub, Aquavista Street.

It is envisaged that water supply will be restored tomorrow.

We apologise for the inconvenience caused.

Published: 05 Mar 2022, Resolved: 07 Mar 2022 RESOLVED

WATER DISRUPTIONS EXPERIENCED IN BETHELSDORP DUE TO POWER FAILURE.

The Municipality wishes to inform residents that Bethelsdorp is currently experiencing water disruptions. This is due to a failure at the Stanford Road pumpstation.

The power has been restored however, it will take some time for water supply to return as the reservoir will need to fill up.

Areas affected include:

1.Jacksonville

2.Aspen Heights

3.Heath Park

4.Palm Ridge

5.Bloemendal

6.Bethelsdorp

7.Bethelsdorp Extentions 21, 22, 27, 28, 29, 30, 31, 32, 33, 34, 35 and 36.

8.Bloemendal

9.Bethelsdorp

10.Kleinskool

11.Arcadia

12.Sanctor

13.Salsoneville

14.Salt Lake

15.Hillside

16.Windvogel

We apologise for the inconvenience caused.

Published: 04 Mar 2022, Resolved: 07 Mar 2022 RESOLVED

WATER DISRUPTIONS IN PARTS OF KARIEGA DUE TO AN ELECTRICAL FAILURE

Parts of Kariega are experiencing water disruptions as a result of an electrical failure at the Kabah (Groendal) Water Treatment Works.

Affected areas include:

1.Blikkiesdorp

2.Allenridge West

3.Thomas Gamble

4.Mountain View

5.Rosedale

6.Parts of Langa

The power has been restored to the treatment works and water supply should be back shortly.

Published: 04 Mar 2022, Resolved: 07 Mar 2022 RESOLVED

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE.

In an effort to manage water losses, a Bulk Water Meter will be installed Tuesday, March 8th, 2022.

The shutdown will take place in Bethelsdorp and will affect Wards 13, 31, 32, 33, 34, 35, 37 and 38.

Water supply will be shut off between 07:00 and 18:00.

Your understanding and patience in this matter is appreciated.

Published: 04 Mar 2022, Resolved: 07 Mar 2022 RESOLVED

As a temporary solution to the water disruptions, water tankers have been deployed to the locations below.

1) Checkers, Verdun Road.

2) Dawid Stuurman Airport.

3) Roaming in Malabar.

4) Roaming in Schauderville.

5) Spar, Hunters Retreat.

6) Spar, Sherwood.

7) PnP, Linton Grange.

Kindly note that these tankers may leave to refill however, they will return to the locations listed above.

Published: 03 Mar 2022, Resolved: 07 Mar 2022 RESOLVED

UPDATE ON WATER DISRUPTIONS IN PARTS OF THE CITY.

The supply system remains strained and is still struggling to meet the demand to the Western suburbs. Chelsea reservoir is only at 5%.

Areas that may experience low water pressure or water disruptions include:

1.Baywest

2.Rowallan Park

3.Sherwood

4.Lorraine

5.Ben Kamma

6.Beverley Grove

7.Theesecomb / Lake Farm

8.Hunters Retreat

9.Kabega Park

10.Morningside

11.Linton Grange

12.Framesby

13.Malabar

14.Sunridge Park

15.Westering

16.Cotswold

17. Fernglen

Grassridge Water Treatment Works remains out of commission. The deficit created by the decommissioned treatment works cannot be fully supplemented by another source.

We urge residents who have water supply to please reduce their water consumption.

We apologise for the inconvenience caused.

Published: 02 Mar 2022, Resolved: 03 Mar 2022 RESOLVED

UPDATE ON WATER DISRUPTIONS IN PARTS OF THE CITY.

The Municipality wishes to update residents that the water supply remains strained and is battling to meet the demand to large parts of the Western side of the City due to the low storage levels at Chelsea and St. George’s reservoirs.

Areas that may experience low water pressure or water disruptions include:

Chelsea Reservoir Zone:

1.Baywest

2.Rowallan Park

3.Sherwood

4.Lorraine

5.Ben Kamma

6.Beverley Grove

7.Theesecomb / Lake Farm

8.Hunters Retreat

9.Kabega Park

10.Morningside

11.Linton Grange

12.Framesby

13.Malabar

14.Sunridge Park

15.Westering

16.Cotswold

17. Fernglen


St. George’s Reservoir Zone:

1. Central

2. North End

Grassridge Water Treatment Works remains out of commission. The deficit created by the decommissioned treatment works cannot be fully supplemented by another source.

We urge residents who have water supply to please reduce their water consumption.

We apologise for the inconvenience caused.

Published: 02 Mar 2022, Resolved: 07 Mar 2022 RESOLVED

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE.

In an effort to reduce water losses, scheduled maintenance will be carried out on the City's water infrastructure tomorrow, March 3rd, 2022.

The affected areas include:

1. Kamma Heights, Ward 8.

Water supply will be shut off between 08:00 and 12:30.

Your understanding and patience in this matter is appreciated.

Published: 01 Mar 2022, Resolved: 07 Mar 2022 RESOLVED

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE.

In an effort to reduce water losses, scheduled maintenance will be carried out on the City's water infrastructure tomorrow, March 2nd, 2022.

The affected areas include:

1. Walmer Informal Settlement, Ward 4.

Water supply will be shut off between 08:00 and 17:00.

Your understanding and patience in this matter is appreciated.

Published: 27 Feb 2022, Resolved: 02 Mar 2022 RESOLVED

UPDATE ON WATER SUPPLY DISRUPTIONS.

Unfortunately, the situation has not improved and the Municipality is still unable to supply water to some areas of the Western side of the Metro. This is because reserviors that feed these areas are still critically low.

Areas that are experiencing water disruptions include:

Chelsea Reservoir Zone:

1. Baywest

2.Rowallan park

3.Sherwood

4.Lorraine

5.Ben Kamma

6.Beverley Grove

7.Theesecomb/ Lake Farm

8.Hunters Retreat

9.Kabega Park

10.Morningside

11.Linton Grange

12.Framesby

13.Malabar

14.Sunridge Park

15.Westering

16.Cotswold

17.Fernglen

Heatherbank & Lovemore Heights Reservoir Zone:

1.Fairview

2.Overbaakens

3.Springfield

4.Charlo

5.Broadwood

6.Miramar

7.Mount Pleasant

8.Providentia

9.Pari Park

10.Lovemore Heights

11.Sardinia Bay

12.Old Seaview Road/ Deer Park

We urge residents that have water supply to please reduce their water consumption.

As a temporary solution, water tankers will be dispatched and their locations will be communicated on the NMBM website and social media pages.

We thank residents for their continued patience and apologise for the inconvenience caused.

Published: 26 Feb 2022, Resolved: 27 Feb 2022 RESOLVED

Two additional tankers have been deployed to the below locations.

1. Spar, Hunters Retreat.

2. Engen, Mike's Kitchen.

Kindly note that tankers may leave to refill however, they will return to the above locations.

Published: 26 Feb 2022, Resolved: 27 Feb 2022 RESOLVED

Due to the widespread water disruptions in the City, water tankers have been deployed to the locations below:

1) The top part of Melsetter Road.

2) Mount Pleasant Spar.

Additional water tankers will be sent out shortly and be communicated on the NMBM website and social media pages.

Published: 25 Feb 2022, Resolved: 27 Feb 2022 RESOLVED

Water Supply Disruptions Update:

The Nelson Mandela Bay Municipality is currently unable to supply water to a large area of the Western side of the Metro this evening due to the low storage levels in Chelsea, Heatherbank & Lovemore Heights Reservoirs.

Areas that are currently be experiencing water disruptions are:

Chelsea Reservoir Zone:

1. Baywest

2.Rowallan park

3.Sherwood

4.Lorraine

5.Ben Kamma

6.Beverley Grove

7.Theesecomb/ Lake Farm

8.Hunters Retreat

9.Kabega Park

10.Morningside

11.Linton Grange

12.Framesby

13.Malabar

14.Sunridge Park

15.Westering

16.Cotswold

17.Fernglen

Heatherbank & Lovemore Heights Reservoir Zone:

1.Fairview

2.Overbaakens

3.Springfield

4.Charlo

5.Broadwood

6.Miramar

7.Mount Pleasant

8.Providentia

9.Pari Park

10.Lovemore Heights

11.Sardinia Bay

12.Old Seaview Road/ Deer Park

We urge residents that have water supply to please reduce consumption.

Published: 25 Feb 2022, Resolved: 27 Feb 2022 RESOLVED

UPDATE ON PARTS OF THE CITY EXPERIENCING WATER DISRUPTIONS AS A RESULT OF A DEFICIT IN SUPPLY

The Municipality wishes to update residents that the Chelsea reservoir levels are still low due to the deficit in the system.

The following areas are experiencing low pressure or intermittent water supply:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15. Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

We apologise for the inconvenience caused.

Published: 25 Feb 2022, Resolved: 02 Mar 2022 RESOLVED

NMBM WATER CLEARED OF CONTAMINATION

The Nelson Mandela Bay Municipality's water quality crisis has been resolved. This follows reports earlier this week of a deterioration in the quality of our drinking water. The reports indicated that certain microbiological limits had been exceeded.

This resulted in the Municipality issuing a warning to residents that municipal water from their taps was not safe to drink. Residents were advised to use precautionary measures, like boiling and disinfecting water, before drinking.

In the past four days, the Municipality has been working around the clock to trouble-shoot the whole water reticulation system. Part of the remedial action taken, was to embark on the intensive, rigorous sampling and testing of samples from all the Municipality's treatment, reservoir and distribution infrastructure to identify possible areas of contamination.

On Tuesday, the Municipal Water Services team, working with the Environmental Health Directorate, narrowed down the contamination to the Grassridge Treatment Works. The Grassridge Treatment Works is a reservoir that was temporarily converted into a treatment facility to assist the water generating capacity of the City through the Nooitgedaght water distribution system.

Following the identification of the Grassridge Treatment facility as the cause of contamination, the Municipality took a decision to immediately cut off water from the Grassridge facility. Subsequent to the closure of the Grassridge Treatment Works facility, the Municipality embarked on urgent mitigation measures.

Part of the mitigation measures was to increase the dosage of chlorine at all reservoirs that experienced microbiological failures, followed by a rigorous sampling and testing exercise to determine if there were any improvements in the system. All the samples that have been taken and tested since yesterday have confirmed that there are no longer any traces of contamination in the City's water system.

“The mitigation measures that we have embarked on in the past four days have yielded positive quality,” said Joseph Tsatsire, Director in the Municipalitys Water and Sanitation Department.

The temporary decommissioning of the Grassridge Treatment Works has led to a deficit in the Municipality water supply, as the Treatment Works was pumping in about 50 Mg/d per day. Currently, the City’s water consumption is way too high. Under the current water restrictions, the City is supposed to use 250 Ml/d per day and yet it consumes about 275mgl per day. The deficit of Grassridge has further aggravated the situation. A number of areas in the Western Surburbs are already experiencing intermittent water supply.

“We urge our resident to drastically decrease their water usage so that we can make sure that we avoid dry taps. Dry taps do not only affect general hygiene, they also negatively affect our infrastructure, which leads to a risk to our water safety,” added Tsatsire.

Tsatsire cautioned residents to continue boiling or disinfecting water for a day or two before drinking straight from the taps. “In as much as our water is clear of a health hazard, we plead with residents to be patient with us for a window period of a day or two, by continuing to boil and disinfect their twp water. We expect things to be back to normal by Sunday already. The drought that we are currently experiencing is testing our facilities and the low dam levels continue to compromise the quality of raw water.'

Published: 23 Feb 2022, Resolved: 27 Feb 2022 RESOLVED

PARTS OF THE CITY EXPERIENCING WATER DISRUPTIONS AS A RESULT OF A DEFICIT IN SUPPLY

The Municipality wishes to inform residents that the Chelsea reservoir levels are very low due to the operational changes that are currently being experienced at Grassridge Temporary Water Treatment Works.

This has caused a reduction in the output of the water supply as augmentation was done to make up for the temporary deficit in supply.

The following areas may experience low pressure or intermittent water supply:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15. Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

We apologise for the inconvenience caused.


Published: 21 Feb 2022, Resolved: 27 Feb 2022 RESOLVED

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE

In an effort to reduce water losses, scheduled maintenance will be carried out on the City's water infrastructure during the course of this week.

Water supply will be shut off in the following areas between 08:00 and 17:00.

This maintenance will be carried out as indicated below:

Tuesday, February 22nd, 2022:

1.Glendinningvale, Central and Mount Croix. This will affect Ward 5.

2.Arcadia. This will affect Wards 33 and 34.

Wednesday, February 23rd, 2022:

1.Soudien Road Zone. This will affect Wards 33, 35 and 37.

Thursday, February 24th, 2022:

1. Perridgevale. This will affect Ward 7.

Your understanding and patience in this matter is appreciated.

Published: 19 Feb 2022, Resolved: 27 Feb 2022 RESOLVED

WATER DISRUPTIONS MAY BE EXPERIENCED DUE TO HIGH WATER DEMAND.

The Municipality has noted a big increase on the water demand and this has caused the storage level at the Chelsea reservoir to drop to a critical level.

This will increases the risk of residents experiencing low water pressure or supply disruptions.

We ask that residents please stick to the 50 litre rule to accelerate the accumulation of storage in the reservoir.

The following areas may experience low pressure or intermittent water supply:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15. Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

We sincerely apologise for any inconvenience the has caused.

Published: 18 Feb 2022, Resolved: 27 Feb 2022 RESOLVED

REDUCED SUPPLY TO EMERALD HILL ZONE

Teams noted excessive vibration on a motor bearing today. This bearing needs to be replaced as a matter of urgency to prevent any extensive damage occurring.

Unfortunately, this will reduce the output of the pumpstation to about 75% of the zones normal demand.

We therefore need all residents to reduce their water consumption until the work is completed. It is anticipated that the work will be completed by tomorrow afternoon, Saturday, February 19, 2022.

The following areas may experience low water pressure or water disruptions:

1. Parts of Walmer

2. Walmer Township

3. Walmer Downs

4. Walmer Heights

5. Mangold Park

6. Parts of Walmer

7. Glen Hurd

8. Mangold Park

9. Glendinningvale

10. Pari Park, Gelndore Road

11. Perridgevale

12. Adcockvale

13. Newton Park

14. Parsonshill

15. Greenacres

16. Greenacres Hospital

17. St Georges Hospital

18. Parts of Cotsworld

19. Richmond Hill

20. Parts of Schauderville

21. Linkside

22. Mill Park

23. Parts of Central

24. Mount Croix

25. Perridgevale

26. Deal Party

27. North End

28. Sydenham

29. Central

We sincerely apologise for any inconvenience the has caused.

Published: 18 Feb 2022, Resolved: 30 Mar 2022 RESOLVED

At Greenbushes substation, a circuit breaker for WKK (Waterkloof) tripped, affecting WKK (Waterkloof) and SAL (St Albans). 

Staff are attending to restoration of supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 16 Feb 2022, Resolved: 18 Feb 2022 RESOLVED


UPDATE ON POWER FAILURE AT STANFORD ROAD PUMPSTATION.

The new transformer has been successfully installed and the power is on.

The stolen air valve has been replaced and the vandalised valve has been removed. Final adjustments are currently being made in the workshop and thereafter, the valve will be installed once more.

At this stage, the time for completion is 20:30. As soon as this is completed, the pumps will be started.

Fortunately, the reticulation system is not completely depleted, meaning the recovery will be faster than usual.

It is envisaged that most residents will have water supply by tomorrow morning however, some high lying areas might still have low pressure for the next twenty-four hours.

We thank residents for their patience and apologise for the inconvenience caused.

Published: 16 Feb 2022, Resolved: 18 Feb 2022 RESOLVED

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE.

In an effort to reduce water losses, scheduled maintenance will be carried out on the City's water infrastructure tomorrow, February 17, 2022.

The affected areas include:

1. Algoa Park, Struanway and Kwaford Village. Portions of Wards 11, 14 and 17 will be affected.

2. KwaNobuhle 7. Portions of Wards 42, 43 44 will be affected.

Water supply will be shut off between 08:00 and 17:00.

Your understanding and patience in this matter is appreciated.

Published: 16 Feb 2022, Resolved: 18 Feb 2022 RESOLVED


UPDATE ON POWER FAILURE AT STANFORD ROAD PUMPSTATION.

The Municipality wishes to update residents that the new transformer has been installed and has been switched on.

When the power was off at the pumpstation, teams could not see the soot on the low voltage panel. They have further cleaned the inside of the electrical panels this morning.

It was also noted that the low voltage switchgear needs to be replaced. It will take another three hours to complete this work.

Sadly, while the pumpstation was off, criminals stole valves off of the pipeline and vandalised a large isolating valve.

This repair work is also currently underway however, to affect repairs to the valves, we had to isolate the reservoir supplying the Bethelsdorp area.

The reservoir still has water storage left and we encourage residents in the Bethelsdorp area to use water sparingly so that storage doesn't drastically drop. This repair is expected to be completed at about 16:00.

Once the pumpstation is running, the system will take time to fill up.

We sincerely apologise for the inconvenience caused.

Published: 14 Feb 2022, Resolved: 18 Feb 2022 RESOLVED


UPDATE ON POWER FAILURE AT STANFORD ROAD PUMPSTATION.

The Municipality wishes to update residents that the new transformer is on-site. Preparatory work is still underway however, the new transformer will be installed today.

The cables will arrive tomorrow morning and thereafter, the connection of the new transformer will commence.


The transformer will then be tested and safely commissioned on Wednesday, February 16th, 2022, as previously communicated.

Water supply has been augmented to distribute water to the affected areas but we still need residents to keep their water consumption to a minimum until the work is completed.

We sincerely apologise for the inconvenience caused.

Published: 14 Feb 2022, Resolved: 16 Feb 2022 RESOLVED

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE.

In an effort to reduce water losses, scheduled maintenance will be carried out on the City's water infrastructure tomorrow, February 15, 2022.

The affected areas include Mount Croix, Glendenningvale and Central. These areas are located in Ward 5.

Water supply will be shut off between 08:00 and 17:00.

Your understanding and patience in this matter is appreciated.

Published: 13 Feb 2022, Resolved: 16 Feb 2022 RESOLVED


UPDATE ON POWER FAILURE AT STANFORD ROAD PUMPSTATION.

The transformer supplying the pumpstation has failed and needs to be replaced. A replacement unit has been identified and will be dispatched to site. A team will start the replacement process immediately.

It is anticipated that the work will be completed by Wednesday, February 16th, 2022. Regular updates will be sent out as the work progresses.

The planned maintenance shutdown that was scheduled for Tuesday, February 15th, 2022, is being postponed so that water supply is not disrupted any further.

Water supply will be diverted as much as possible to avoid disruptions however, we will require all residents to use water for essential purposes only.

The following areas may experience low pressure or intermittent water supply:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15. Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

As a temporary solution, water tankers have been deployed to the locations below:

1) Linton Grange, PnP

2) Hunters Retreat Spar

3) Sherwood Spar

4) Roaming in Malabar

5) Roaming in Schauderville

Kindly note that the water tankers may leave to refill however, they will return to the above locations.

We sincerely apologise for the inconvenience caused.

Published: 12 Feb 2022, Resolved: 16 Feb 2022 RESOLVED


POWER FAILURE AT STANFORD ROAD PUMP STATION MAY CAUSE LOW WATER PRESSURE OR WATER DISRUPTIONS

The Municipality wishes to inform residents that the transformer at the Stanford Road pumpstation has tripped and as a result, the water level at Chelsea reservoir is low.

The Electricity & Energy department is on their way to the site to investigate the fault. There is currently no time frame available.

We urge residents to use water for essential purposes only.

The following areas may experience low pressure or intermittent water supply:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15. Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

An update will follow once teams asses the fault.

Water tanker positions will be advertised on the Municipal website, social media pages and can also be inquired about by calling the Service Delivery Call Centre at 0800 20 5050.

We sincerely apologise for the inconvenience caused.

Published: 11 Feb 2022, Resolved: 13 Feb 2022 RESOLVED

WATER DISRUPTIONS IN PARTS OF THE METRO DUE TO HIGH DEMAND

Due to high demand in other areas of the Metro, Reservoir Hills, higher lying parts of Khayamnandi and Joe Slovo West have been experiencing intermittent water interruptions.

The affected areas are high in elevation, and there is frequently insufficient pressure to adequately supply the reservoir.

In order to get water to these affected areas, the Water & Sanitation Department is restricting water to other areas.

Water tankers have also been dispatched to help alleviate the affected areas' water shortages.

We encourage residents to use water sparingly.

Published: 10 Feb 2022, Resolved: 13 Feb 2022 RESOLVED


WATER SUPPLY SHUTDOWN REQUIRED TO CARRY OUT CRITICAL DROUGHT RELIEF WORK

The Municipality wishes to notify residents that the City requires a 48-hour shutdown of the Chelsea reservoir to perform critical drought relief work.

The shutdown is scheduled for Tuesday, February 15, 2022. This will allow the maintenance team to connect the suction pipeline for the new KwaNobuhle pumpstation to the 900mm pipeline of the Chelsea reservoir.

This shutdown will also allow the Municipality to complete other critical tasks that may aid in the relief of the drought in the KwaNobuhle area.

To safely complete the aforementioned work, the Chelsea reservoir must be emptied.

While we have made every effort to ensure that water is maintained in the majority of areas, we anticipate that some areas may experience water outages during this time.

Residents may experience low water pressure or water disruptions in the following areas:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

If necessary, water tankers will be dispatched, and their locations will be communicated via social media. Additional information can be obtained by calling the Service Delivery Call Centre at 0800 20 50 50.

Published: 09 Feb 2022, Resolved: 13 Feb 2022 RESOLVED

UPDATE ON DISCOLOURATION OF WATER

The Municipality wishes to update residents that after maintenance teams have investigated the complaints regarding the discoloured water and flushed the water mains, the water in Newton Park, Malabar and Helenvale is now clear.

Should any further concerns arise, residents can call the Service Delivery Call Centre at 0800 20 5050, email waterleaks@mandelametro.gov.za or report queries on the NMBM application.

We thank residents for their patience apologize for the inconvenience caused.

Published: 09 Feb 2022, Resolved: 13 Feb 2022 RESOLVED

UPDATE ON DISCOLOURATION OF WATER

The Municipality wishes to update residents that after maintenance teams have investigated the complaints regarding the discoloured water and flushed the water mains, the water in Newton Park, Malabar and Helenvale is now clear.

Should any further concerns arise, residents can call the Service Delivery Call Centre at 0800 20 5050, email waterleaks@mandelametro.gov.za or report queries on the NMBM application.

We thank residents for their patience apologize for the inconvenience caused.

Published: 09 Feb 2022, Resolved: 13 Feb 2022 RESOLVED

UPDATE ON DISCOLOURATION OF WATER

The Municipality wishes to update residents that after maintenance teams have investigated the complaints regarding the discoloured water and flushed the water mains, the water in Newton Park, Malabar and Helenvale is now clear.

Should any further concerns arise, residents can call the Service Delivery Call Centre at 0800 20 5050, email waterleaks@mandelametro.gov.za or report queries on the NMBM application.

We thank residents for their patience apologize for the inconvenience caused.

Published: 09 Feb 2022, Resolved: 13 Feb 2022 RESOLVED

As a temporary solution to the discoloured water in some areas of the Metro, water tankers have been deployed to the locations below.

1. Malabar Community Centre

2. Roaming in the Barcelona / Helenvale area

Kindly note that tankers may leave the area however, they will return to the locations above.

Published: 09 Feb 2022, Resolved: 10 Feb 2022 RESOLVED

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE.

In an effort to reduce water losses, scheduled maintenance will be carried out on the City's water infrastructure during the course of this week.

Water supply will be shut off in the following areas between 08:00 and 17:00, to perform maintenance on the water meters in the areas below.

This maintenance will be carried out as indicated below:

Thursday, February 10th, 2022:

1.Strelitzia Park, Ward 51.

2.Fairbridge Heights, Ward 51.

Your understanding and patience in this matter is appreciated.

Published: 08 Feb 2022, Resolved: 10 Feb 2022 RESOLVED

UPDATE ON DISCOLOURATION OF WATER

Following the notice sent out yesterday, the Municipality wishes to update residents on the progress regarding the discoloured water.

1.Newton Park:

A team has been working methodically through the area north of Cape Road and unfortunately, the water distribution system has to be flushed to clear the discoloured water.

Thereafter, it can be confirmed that the discolouration comes from the settlement of suspended matter that has settled in reservoirs. As a result of the drought, the regular emptying of the reservoirs has caused this to be drawn into the reticulation system.

This exercise will continue on the southern side of Cape Road tomorrow, 9th February 2022, until the system is cleared.

2.Malabar:

This area has also experienced discolouration of water and as in the case of Newton Park, a team is working in the area.

A pipe burst has occured in the area and caused a delay. Once fixed, the team will proceed to flush and clear any remaining discoloured water.

In addition, the teams are also checking the control valve strainers for any blockages and sediment that could be causing discolouration.

We sincerely apologize for the inconvenience caused.

Published: 07 Feb 2022, Resolved: 08 Feb 2022 RESOLVED

Stage 2 loadshedding will commence at 21H00 until 05H00.

21H00-22H30: Groups 2, 7

22H00-00H30: Group 3, 8

00H00-02H30: Group 4, 9

02H00-04H30: Group 5, 10

04H00-05H30: Group 6, 11

All schedules available at

https://www.nelsonmandelabay.gov.za/page/loadshedding

and in the document library:

https://www.nelsonmandelabay.gov.za/documentslist?catID=58

POWER OUTAGES AFTER LOADSHEDDING

Please note that when a goup / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.

This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.

Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

Published: 07 Feb 2022, Resolved: 10 Feb 2022 RESOLVED

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE

In an effort to reduce water losses, scheduled maintenance will be carried out on the City's water infrastructure during the course of this week.

Water supply will be shut off in the following areas between 08:00 and 17:00, to tie into the existing network and perform maintenance.

This maintenance will be carried out as indicated below:

Tuesday, February 8th, 2022:

1.Charlo, Ward 6 & 1.

2.Richmond Hill, Ward 3 & 5.

Your understanding and patience in this matter is appreciated.

Published: 07 Feb 2022, Resolved: 10 Feb 2022 RESOLVED

UPDATE ON THE NMB WATER SUPPLY

The Municipality is aware of the numerous reports of discoloured water in areas around the Western suburbs, such as Newton Park and Westering.

We would like to confirm that no danger or health hazard will be caused by the water coming from our distribution channels.

The Municipal water supply undergoes a rigorous disinfection, testing and monitoring process to ensure that the quality of potable water is safe to drink.

Discolouration is caused by mineral deposits that build up inside water infrastructure over time. When flow rates change, such as caused by pipe bursts or reservoir emptying as a result of the drought, this build up can be dislodged, causing discoloration.

The current drought phenomenon causing intermittent water supply is largely to blame for the discoloration of water.

Most areas in Newton Park have water turbidity restored to normal and the Metro will continue to monitor developments in this regard.

Should your water discolouration be of concern, we suggest that you boil it for drinking purposes.

We sincerely apologise for the inconvenience caused.


Published: 06 Feb 2022, Resolved: 07 Feb 2022 RESOLVED

We are aware of the power outage that has affected Kragga Kamma, Linton Grange, Newton Park, Malabar, Gelvandale, Helenvale, Buffelsfotein Road, Charlo, Circular Drive, Fairview, Greenshields Park, Charlo Walmer 17th Avenue, Mangold Park, Mount Pleasant, Overbaakens, Springfields, Walmer Downs, William Moffett, Fernglen, Cotswold and Sunridge.

Due to lightning, the 66kV circuit breaker at the Ditchling Substation tripped.

We apologise for the inconvenience caused.

Published: 05 Feb 2022, Resolved: 07 Feb 2022 RESOLVED


UPDATE ON POWER FAILURE AT STANFORD ROAD PUMP STATION CAUSING LOW WATER PRESSURE OR WATER DISRUPTIONS 

The power supply has been restored to the Stanford Road pumpstation however, it will take a while for the system to recover.

We encourage residents to continue using water for essential purposes only.

Published: 05 Feb 2022, Resolved: 09 Feb 2022 RESOLVED


POWER FAILURE AT STANFORD ROAD PUMP STATION MAY CAUSE LOW WATER PRESSURE OR WATER DISRUPTIONS

A power failure has occured at the Stanford Road pumpstation and as a result, the water level at Chelsea reservoir is currently low. The Electricity & Energy department is investigating the fault however, there is no timeframe available as yet.

Residents may experience low water pressure or water disruptions as the morning peak puts strain on the system.

We urge residents to use water for essential purposes only so that storage can build up throughout the day once the power is restored.

The following areas may experience low pressure or intermittent water supply:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15. Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

Water tanker positions will be advertised on the Municipal website, social media pages and can also be inquired about by calling the Service Delivery Call Centre at 0800 20 5050.

We sincerely apologise for the inconvenience caused.

Published: 04 Feb 2022, Resolved: 07 Feb 2022 RESOLVED

LOAD-SHEDDING:

Stage 1 load-shedding will be implemented from this evening, Friday, 4 February 2022 from 21H00 until Monday, 7 February 2022 at 05H00.

SATURDAY , 5 FEBRUARY 2022

  • 00H00 - 02H30: Group 6
  • 02H00 - 04H30: Group 7
  • 04H00 - 06H30: Group 8
  • 06H30 - 06H30: Group 9
  • 08H00 - 10H30: Group 10
  • 10H00 - 12H30: Group 11
  • 12H00 - 14H30: Group 12
  • 14H00 - 16H30: Group 13
  • 16H00 - 18H30: Group 14
  • 18H00 - 20H30: Group 15
  • 20H00 - 22H30: Group 16
  • 22H00 - 00H30: Group 17

SUNDAY, 6 FEBRUARY 2022

  • 00H00 - 02H30: Group 18
  • 02H00 - 04H30: Group 19
  • 04H00 - 06H30: Group 1
  • 06H30 - 06H30: Group 2
  • 08H00 - 10H30: Group 3
  • 10H00 - 12H30: Group 4
  • 12H00 - 14H30: Group 5
  • 14H00 - 16H30: Group 6
  • 16H00 - 18H30: Group 7
  • 18H00 - 20H30: Group 8
  • 20H00 - 22H30: Group 9
  • 22H00 - 00H30: Group 10

MONDAY , 7 FEBRUARY 2022

  • 00H00 - 02H30: Group 11
  • 02H00 - 04H30: Group 12
  • 04H00 - 05H30: Group 13

Published: 04 Feb 2022, Resolved: 07 Feb 2022 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

Shutdown Details

When: Saturday, 5 February and Sunday, 6 February 2022 (both days)

Where: Kragga Kamma substation

Time: 08H00 - 16H00

Reason: Replacement of HV equipment on the incoming 66kV overhead line and replacement of MV equipment in the 22kV substation yard.

All areas fed from Kragga Kamma substation will be affected:
Kragga Kamma

  • Sections of Westering
  • Linton Grange
  • Newton Park
  • Sunridge Park
  • Sections of Malabar
  • Gelvandale
  • Helenvale
  • Buffelsfontein Rd
  • Charlo
  • Circular Drive
  • Fairview
  • Greenshields Park
  • Walmer
  • 17th Ave
  • Sections of Mangold Park
  • Mount Pleasant
  • Overbaakens
  • Springfield
  • Walmer Downs
  • William Moffet
  • Sections of Linton Grange
  • Sections of Fernglen
  • Cotswold
  • Sunridge Park
  • Framesby
  • Westering

All supplies to be treated as live for the duration of the outage.

Published: 02 Feb 2022, Resolved: 07 Feb 2022 RESOLVED

UPDATE ON WATER SUPPLY IN NMB

1. AREAS DEPENDENT ON GQEBERHA WESTERN SOURCES.

There has been a failure at the Skoenmakerskop pumpstation which supplies water to various areas of the Gqeberha.

Teams are currently replacing the pump with a refurbished pump. The repair is expected be completed by tomorrow afternoon.

With the reduced pumping capacity, only 75% water supply can be provided to the zone.

The areas listed below could experience low pressure or disruptions should reservoir storage be depleted:

• Parts of Walmer

• Walmer Heights

• Greenshields Park

• Parts of Fairview

• Walmer Downs

• Mangold Park

• Glen Hurd

• Newton Park

• Greenacres

• Parts of Cotsworld

• Parts of Schauderville

• Linkside

• Mill Park

• Parts of Central

• Mount Croix

• Perridgevale

• Deal party

• New Brighton

• North End

• Sydenham

2. UPDATE ON KARIEGA (UITENHAGE) WATER SUPPLY.

The situation in Kariega has improved and water has been restored to most areas affected by last week’s outage.

3. NOOITGEDAGT WATER SUPPLY AFFECTING DESPATCH / BLOEMANDAL AREAS / WESTERN AREAS OF GQEBERHA.

The higher lying parts of Despatch may currently be experiencing water disruptions due to a pump failure at the Nooitgedagt Treatment Works. Teams are on-site working on the repair.

The areas affected include:

• Reservoir Hills

• Khayamnandi

• Daleview

• Heuwelkruin

• Campher Park.

This pump failure has also affected the volume of water being pumped to the Western areas. With the bulk supply reservoir only at 32%, hot weather and with the afternoon / early evening peak still to come, we urge residents in the above-mentioned areas to use water only for essential purposes until this work is complete in order to avoid water disruptions.

4. WATER QUALITY.

There have been complaints about the discoloured water in certain isolated reservoir zones. This is a result of reservoirs operating at low levels and operational changes necessary to manage water pressure to evenly distribute water between different storage sites.

We expect that the supply of water will improve as reservoir levels increase and the system stabilizes.

We encourage all residents in the Metro to live by the 50 litre limit and report ant other disruptions or water leaks to the Service Delivery call centre at 0800 20 5050.

Published: 02 Feb 2022, Resolved: 04 Feb 2022 RESOLVED

Stage 2 loadshedding will be implemented from 11H00, today 2 February until Monday, 7 February 2022 at 05H00.

Friday, 4 February 2022

* 00H00 - 02H30: Groups 13, 18
* 02H00 - 04H30: Groups 14, 19
* 04H00 - 06H30: Groups 15, 1
* 06H30 - 06H30: Groups 16, 2
* 08H00 - 10H30: Groups 17, 3
* 10H00 - 12H30: Groups 18, 4
* 12H00 - 14H30: Groups 19, 5
* 14H00 - 16H30: Groups 1, 6
* 16H00 - 18H30: Groups 2, 7
* 18H00 - 20H30: Groups 3, 8
* 20H00 - 22H30: Groups 4, 9
* 22H00 - 00H30: Groups 5, 10

Saturday, 5 February 2022

* 00H00 - 02H30: Groups 6, 11
* 02H00 - 04H30: Groups 7, 12
* 04H00 - 06H30: Groups 8, 13
* 06H30 - 06H30: Groups 9, 14
* 08H00 - 10H30: Groups 10, 15
* 10H00 - 12H30: Groups 11, 16
* 12H00 - 14H30: Groups 12, 17
* 14H00 - 16H30: Groups 13, 18
* 16H00 - 18H30: Groups 14, 19
* 18H00 - 20H30: Groups 15, 1
* 20H00 - 22H30: Groups 16, 2
* 22H00 - 00H30: Groups 17, 3

Sunday, 6 February 2022

* 00H00 - 02H30: Groups 18, 4
* 02H00 - 04H30: Groups 19, 5
* 04H00 - 06H30: Groups 1, 6
* 06H30 - 06H30: Groups 2, 7
* 08H00 - 10H30: Groups 3, 8
* 10H00 - 12H30: Groups 4, 9
* 12H00 - 14H30: Groups 5, 10
* 14H00 - 16H30: Groups 6, 11
* 16H00 - 18H30: Groups 7, 12
* 18H00 - 20H30: Groups 8, 13
* 20H00 - 22H30: Groups 9, 14
* 22H00 - 00H30: Groups 10, 15

Monday, 7 February 2022

* 00H00 - 02H30: Groups 11, 16
* 02H00 - 04H30: Groups 12, 17
* 04H00 - 05H30: Groups 13, 18
All schedules available on the Loadshedding page - Click here

and in the document library - Click here

Published: 27 Jan 2022, Resolved: 02 Feb 2022 RESOLVED

UPDATE ON WATER SUPPLY IN KARIEGA

The Van Riebeeck reservoir has filled up to the required level and pumping to the Fairbridge reservoir started late last night.

Water supply has been restored to most areas supplied by these reservoirs however, there may still be some areas without water while the system fully recovers.

Water demand is currently very high due to the hot weather. We have also noticed, with great concern, that many residents are stockpiling water by filling water tanks and swimming pools. This is delaying the recovery time for the system.

The Western parts of Kariega, including the CBD (Central Business District) and industrial areas are still experiencing water disruptions.

These areas are traditionally supplied from the Kabah (Groendal) Water Treatment Works, but due to the low dam levels and high water demand, this source no longer has sufficient capacity.

Water, therefore, needs to be augmented from the Fairbridge and Scheepershoogte reservoirs but this can only happen once the above-mentioned areas have fully recovered.

Consumers are therefore urged to stop filling water tanks and swimming pools and to only use water for essential purposes while the system recovers.

Areas still experiencing water disruptions include:

1.Kamesh

2.Thomas Gamble

3.Mountain View

4.Rosedale

5.Langa Phase 1 (Tamboville)

Water tankers will be relocated from areas where there is water to assist tankers the areas mentioned above.

Published: 26 Jan 2022, Resolved: 02 Feb 2022 RESOLVED

PLANNED MAINTENANCE POSTPONED

The planned maintenance for Sydenham and North End scheduled for tomorrow, January 27, 2022 has been postponed until further notice.

A new date will be communicated at a later stage.

We apologise for any inconvenience this has caused.

Published: 26 Jan 2022, Resolved: 02 Feb 2022 RESOLVED

UPDATE ON REPAIR TO MAIN PIPELINE SUPPLYING KARIEGA.

The repairs to the 700mm main pipeline is complete and water has started flowing into the Van Riebeeck reservoir this morning.

The areas listed below should now start receiving water supply:

1.Van Riebeeck Hoogte

2.Penford

3.College Hill

4.Mosel

5.Jansendal

6.Levyvale

7.Kabah, Phases 2 to 4

8.KwaLanga

9.Greenfields

Once the system fully recovers this evening, the following areas will have water supply.

1.Scheepershoogte

2.Valleisig

3.Fairbridge Heights

4.Strelitzia Park

5.Winterhoek Park

6.Vanes Estate

Water tankers have been deployed to the locations below.

1.Corner of Van Riebeeck Street and Errol Avenue

2.Daniel Pienaar Street (Entrance to School)

3.Sir Thomas Muir Drive (Muir College

4.Roaming in Kamesh

5.Roaming in Thomas Gamble

6.Roaming in Mountain View

7.Roaming in Rosedale

8.Roaming in Langa

The water tanker that was stationed at the corner of Aalwyn Drive and Hexriver Road is currently assisting the hospital and schools however, it will return to its location shortly.

We thank residents for their continued patience and apologise for the inconvenience this has caused.

Published: 25 Jan 2022, Resolved: 02 Feb 2022 RESOLVED

UPDATE ON REPAIR TO MAIN PIPELINE SUPPLYING KARIEGA.

The Municipality wishes to update residents that the team working on the repair to the 700mm pipeline are starting to turn the in-line valve on Kariega's side. The pipeline is slowly being primed.

Published: 25 Jan 2022, Resolved: 02 Feb 2022 RESOLVED

UPDATE ON THE NMB WATER SUPPLY.

We are aware of numerous reports of discoloured water across the Metro. Mineral deposits build up inside water infrastructure over time and when flow rates change, such as caused by pipe bursts or reservoir emptying, this build up can be dislodged, causing discoloration.

The quality of potable water supply is regularly monitored, and all tap water has been disinfected to ensure that it is safe to drink. Should your water discolouration be of concern, we suggest that you boil it for drinking purposes.

Repairs to the 700mm main supply to Kariega are still in progress. It is anticipated that the pipeline will be tested and charged late tonight, and that reservoirs will show improved levels by tomorrow morning.

Please ensure that all taps are closed so that reservoirs can fill and provide sufficient water pressure to supply all areas affected by the recent outages.

Water tankers have been deployed to the locations below to ensure residents have access to water. We have increased the number of tankers in the Kariega area and will continue to post updated locations.

1.Corner Van Riebeeck Street and Errol Avenue

2.Daniel Pienaal Street (Entrance to School)

3.Sir Thomas Muir Drive (Muir College)

4.Corner of Aalwyn Drive and Hexriver Road

There are also 4 tankers roaming in the Thomas Gamble, Mountain View, Rosedale and Langa areas, with locations controlled by the Ward Councillors.

We apologise for inconvenience caused.

Published: 24 Jan 2022, Resolved: 02 Feb 2022 RESOLVED

UPDATE ON THE METRO WATER SUPPLY.

Water supply has partially been restored to parts of the affected areas in Kariega earlier today however, a burst has occured on the 700mm main supply pipeline this afternoon.

The pipeline has been isolated and repairs have started. Additionally, a power failure affected pumping to the Rosedale area. The power has now been restored and water is being pumped to the area.

The areas below are affected by the burst pipe:

• Scheepershoogte

• Valleisig

• Fairbridge Heights

• Strelitzia Park

• Winterhoek Park

• Vanes Estate

Furthermore, the areas below are expected to be without water supply from tomorrow morning, until the repair on the pipeline has been completed.

• Van Riebeekhoogte

• Penford

• College Hill

• Mosel

• Jansendal

• Levyvale

• Kabah Phases 2 to 4

• KwaLanga

Pumping water supply to the Rosedale area will continue throughout the night although the following areas will experience water disruptions tomorrow while the reservoir fills up:

• Kamehs

• Rosedale

• Mountain View

• Thomas Gamble

• Allanridge West

• Kabah Phase 1

• Blikkiesdorp

This situation will continue until the repair on the pipeline is completed.

The citywide water supply system remains under immense strain due to the high volume of water being used, especially after the extreme temperatures of the past week.

This means that reservoirs are being drained before the water level can rise to the level necessary to be able to provide water to all areas served by the reservoir. Many of the reservoirs have not recovered.

We urge residents who do have water supply to please reduce their water consumption to essential purposes such as drinking, cooking and personal hygiene. 

The Metro has no option but to increase the drawdown from a number of local dams in an effort to accelerate the systems recovery and restore water to all areas.

This will result in a more rapid depletion of our dam levels, that have dropped to 18.59 percent over this weekend.

This is an emergency intervention and while it is not sustainable, not doing so increases the risk of more reservoirs running dry.

The only way to maintain a sustainable water supply across the City is to reduce our daily collective water consumption to below 230 million litres.

Water tankers have been deployed to the locations below to ensure residents have access to water. Efforts are being made to increase the number of tankers in Kariega.

1.Corner Errol Avenue & Van Riebeeck Street

2.Protea Street, Daniel Pienaar High School

3.Muir College School

4.Roaming in the Rosedale area

Regular updates will be sent as the situation changes.

The interventions listed above should result in water being restored in approximately 48 hours. We apologise for inconvenience caused.

Published: 24 Jan 2022, Resolved: 02 Feb 2022 RESOLVED

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE

In an effort to reduce water losses, scheduled maintenance will be carried out on the City's water infrastructure during the course of this week.

Water supply will be shut off in the following areas between 08:00 and 17:00, to tie into the existing network and perform maintenance.

This maintenance will be carried out as indicated below:

Tuesday, January 25th, 2022:

1. Roshan Street Zone, Ward 9.

Wednesday, January 26th, 2022:

1. Amsterdamhoek, Ward 16 & Ward 60.

2.Booysen Park, Ward 29.

Thursday, January 27th, 2022:

1. Sydenham and North End, Ward 5, Ward 7 & Ward 15.

2. KwaNobuhle Area 8A, Ward 42, Ward 43 & Ward 45.

Your understanding and patience in this matter is appreciated.

Published: 24 Jan 2022, Resolved: 06 Feb 2022 RESOLVED

At the Greenbushes substation, the Waterkloof Oil circuit breaker tripped, affecting the overhead lines of WKK (Waterkloof) and SAL (St Albans).

Staff are attending to restoration of supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 23 Jan 2022, Resolved: 02 Feb 2022 RESOLVED

UPDATE ON THE NMB WATER SUPPLY.

The Municipality wishes to inform residents that the water supply system is under immense strain due to the high water demand following the hot weather.

Reservoirs supplied by the Western dams are battling to keep up with the high demand. It is important that residents who have water supply only use it for essential purposes.

The Kariega water supply system has not fully recovered as yet.

Water tankers have been deployed to the locations below to ensure residents have access to water.

1.Corner of Van Riebeeck Street and Errol Avenue

2.Protea Street at the entrance to Daniel Pienaar Technical High School.

Another tanker is being deployed to the Muir College area.

We apologise for the inconvenience caused.

Published: 22 Jan 2022, Resolved: 24 Jan 2022 RESOLVED

At Northdowns substation , SAP Flats, Albatros 6kV Circuit Breakers  tripped affecting Algoa Park and surrounding areas. 

 At Kragga Kamma substation , Fourie and Sullivan Oil Circuit Breakers tripped affecting Westering, Linton Grange and Morningside. 

 Staff attending to restoration of supply, no timeframe. 

 We apologise for the inconvenience caused.

Published: 22 Jan 2022, Resolved: 24 Jan 2022 RESOLVED

Lakefarm 6kV Oil Circuit Breaker tripped at Tembani substation, affecting TLF (Tembani / Lakefarm) and SPL (Seaview Pumps).

Staff are attending to restoration of supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 21 Jan 2022, Resolved: 23 Jan 2022 RESOLVED


UPDATE ON PARTS OF KARIEGA EXPERIENCING WATER DISRUPTIONS AS A RESULT OF HIGH CONSUMPTION.

The situation in Kariega is currently the same as before. Water is being pumped to the higher lying areas as soon as it becomes available.

The pumps supplying the Kariega suburbs are off at the moment however, they are expected to restart in the early evening.

The pumps supplying Mountain View and higher lying parts of Rosedale are still expected to start this evening as previously communicated.

The demand still outweighs water supply and therefore we urge residents to continue using water for essential purposes only.

Water tankers have been deployed and are roaming areas without water supply. One of these tankers is on it's way to the top of Van Riebeeck Street.

Published: 21 Jan 2022, Resolved: 23 Jan 2022 RESOLVED


UPDATE ON POWER FAILURE AT STANFORD ROAD PUMPSTATION THAT'S CAUSED WATER DISRUPTIONS

The situation at Chelsea reservoir has not changed significantly.

All pumps are operational. The system is currently stable however, it remains at risk.

We ask that residents continue using water sparingly.

Published: 21 Jan 2022, Resolved: 23 Jan 2022 RESOLVED

UPDATE ON AREAS IN DESPATCH EXPERIENCING WATER OUTAGES.

The Municipality wishes to update residents that the problem has been located and has been repaired.

Reservoirs are currently filling up and it is expected that all residents in the affected areas will have water supply by tomorrow morning.

Published: 21 Jan 2022, Resolved: 23 Jan 2022 RESOLVED


UPDATE ON POWER FAILURE AT STANFORD ROAD PUMPSTATION THAT'S CAUSED WATER DISRUPTIONS

Chelsea reservoir is currently slightly below 10% with abstraction peaking at around 60 megalitres per day.

We urge residents to reduce consumption in order for the storage levels to steadily increase.

We thank residents for their patience and apologise the inconvenience this has caused.

Published: 21 Jan 2022, Resolved: 23 Jan 2022 RESOLVED


AREAS IN DESPATCH EXPERIENCING WATER OUTAGES.

The Municipality wishes to inform residents that areas in Despatch are currently experiencing water disruptions as a result of damage caused to the Voortrekker reservoir control system. 

The areas listed below are affecred:

1.Campher Park

2.Manor Heights

Staff are currently working on the problem and water supply is expected to be restored later today.

Published: 21 Jan 2022, Resolved: 23 Jan 2022 RESOLVED


UPDATE ON PARTS OF KARIEGA EXPERIENCING WATER DISRUPTIONS AS A RESULT OF HIGH CONSUMPTION.

The breakdown at Kabah Water Treatment Works has been resolved and water has been restored to the Central Business District and industrial areas.

The supply to the Kariega and Rosedale residential areas is still critical. Reservoirs supplying these areas have received some water overnight however, they are expected to run dry before refilling this afternoon.

This pattern is expected to continue throughout the weekend and due to the low reservoir levels, the system will take at least three days to recover.

Areas that are still experiencing water disruptions include:

1.Mountain View

2.Parts of Rosedale

3.Scheepershoogte

4.Valleisig

5.Fairbridge Heights

6.Strelitzia Park

7.Winterhoek Park

8.Vanes Estate

Water tankers are in the area and will be deployed to locations as required.

We urge residents that do have water supply to use water only for essential purposes.

We thank residents for their continued patience.

Published: 20 Jan 2022, Resolved: 23 Jan 2022 RESOLVED


UPDATE ON PARTS OF KARIEGA EXPERIENCING WATER DISRUPTIONS AS A RESULT OF HIGH CONSUMPTION.

The Municipality wishes to update residents that the Kariega CBD (Central Business District) and industrial areas now have water supply.

Despatch Tower, Fairbridge and Rosedale reservoirs are still empty. These reservoirs will only start pumping later this evening when Chatty, Van Riebeeck and Kabah reservoirs have reached their minimum levels.

A water tanker has been deployed to Rosedale and is roaming the area.

It is envisaged that water will be restored to all areas by tomorrow morning.

We sincerely apologise for the inconvenience caused.

Published: 20 Jan 2022, Resolved: 23 Jan 2022 RESOLVED


UPDATE ON POWER FAILURE AT STANFORD ROAD PUMPSTATION THAT'S CAUSED LOW WATER PRESSURE OR WATER DISRUPTIONS

The bulk water system responsible for transfering water from Nooitgedagt Water Treatment Works to Chelsea reservoir is now fully operational.

The offtake that feeds the reticulation zone is showing an increase in pressure and therefore indicates that the system is recovering.

Water supply has returned to certain areas however, it will take the rest of the evening for supply to be restored to everyone.

Water tankers are still stationed at the locations below:

1) Hunters Retreat Spar.

2) Sherwood Spar.

3) Checkers, Verdun Road.

4) Roaming the top part of Helenvale.

5) Roaming in Malabar, Extension 6.

We thank residents for their patience and apologise the inconvenience this has caused.

Published: 20 Jan 2022, Resolved: 23 Jan 2022 RESOLVED

PARTS OF KARIEGA EXPERIENCING WATER DISRUPTIONS AS A RESULT OF HIGH CONSUMPTION.

Numerous parts of Kariega (Uitenhage) are experiencing water disruptions due to the water demand being too high and outweighing supply.

There is also a breakdown at the Kabah (Groendal) Water Treatment Works that is contributing to this challenge.

We urge residents to use water only for essential purposes until the system stabilizes.

The affected areas are as follows:

1.Central Business District (CBD)

2.Kruisriver

3.Jubilee Park

4.Gerald Smith

5.Thomas Gamble

6.Mountain View

7.Rosedale

8.Cape Road Industrial

9.Eric Dodd

10.Dr Braun

11.De Mist

12.Alexander Park Industrial

13.Scheepershoogte

14.Valleisig

15.Fairbridge Heights

16.Strelitzia Park

17.Winterhoek Park

18.Vanes Estate

Water tankers are being deployed to residential areas and consumers are urged to only use water for emergency purposes only, until the situation can be normalized.

Published: 20 Jan 2022, Resolved: 23 Jan 2022 RESOLVED

Water tankers have been deployed to the locations below:

1) Hunters Retreat Spar.

2) Sherwood Spar.

3) Checkers, Verdun Road.

4) Roaming the top part of Helenvale.

5) Roaming in Malabar, Extension 6.

Kindly note that the water tankers may leave to refill however, they will return to the above locations.

Published: 20 Jan 2022, Resolved: 23 Jan 2022 RESOLVED


POWER FAILURE AT STANFORD ROAD PUMP STATION MAY CAUSE LOW WATER PRESSURE OR WATER DISRUPTIONS

A power failure has occured at the Stanford Road pumpstation and as a result, the water level at Chelsea reservoir is low.

Power has been restored and pumps are fully operational however, residents may start to experience low water pressure or intermittent supply as the morning peak puts strain on the system.

We urge residents to only use water for essential purposes so that storage can build up throughout the day.

The following areas may experience low pressure or intermittent water supply:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15. Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

Water tanker positions will be advertised on the Municipal website, social media pages and can also be inquired about by calling the Service Delivery Call Centre at 0800 20 5050.

We sincerely apologise for the inconvenience caused.

Published: 19 Jan 2022, Resolved: 21 Jan 2022 RESOLVED

URGENT ALERT!!! 

MOTHERWELL MAIN SUBSTATION EMERGENCY SWITCH OFF

January 19, 2022

Residents are hereby notified that between 09H00 and 13H00 on Thursday January 20, 2022, the Motherwell Police Circuit Breaker located at the Motherwell Main Substation will be switched off.

This is necessary in order for staff to be able to perform emergency repairs on the equipment.

Affected areas include Motherwell NU10, NU11, NU12, NU29, Tjoksville and surrounding areas.

We apologise for the inconvenience caused.

Published: 18 Jan 2022, Resolved: 19 Jan 2022 RESOLVED

At Greenbushes substation, WKK Circuit Breaker tripped affecting Waterkloof and St Albans. Staff attending to restoration of supply, no timeframe for restoration of supply

Published: 18 Jan 2022, Resolved: 19 Jan 2022 RESOLVED

OUTAGE - TUES, 18 JAN 2022

At Motherwell Main Substation, Motherwell police 22kV OCB tripped affecting NU12, NU13, NU29 and surrounding areas.

Staff attending to restoration of supply, no timeframe available.

We apologise for the inconvenience caused

Published: 17 Jan 2022, Resolved: 19 Jan 2022 RESOLVED

Planned Electricity shutdown: Arlington Substation (ADS feeder)

When: 19 January 2022 (Weather permitting)

Time: 9:00 - 18:00

Affected Substations and surrounding areas:

  • Schoenies pumps
  • Blue Horizon Bay
  • Lovemore Park,
  • Schoenmakerskop (seaside)
  • Section of Walmer

TREAT ALL INSTALLATIONS AS "LIVE"

Electricity & Energy Directorate
Call Centre: 041 506 5595

Published: 17 Jan 2022, Resolved: 21 Jan 2022 RESOLVED

Planned Electricity shutdown: Kragga Kamma Major Substation

When: 5 & 6 February 2022 (Weather permitting)

OR 12 & February 2022

Time: 08:00 - 16:00

Affected Substations and surrounding areas:

  • Kragga Kamma
  • Sections of Westering
  • Linton Grange
  • Newton Park
  • Sunridge Sections of Malabar
  • Gelvandale
  • Helenvale
  • Buffelsfontein Rd
  • Charlo
  • Circular Drive
  • Fairview
  • Greenshields Park
  • Walmer, 17th Ave
  • Sections of Mangold Park
  • Mount Pleasant
  • Overbaakens
  • Springfield
  • Walmer Downs
  • William Moffet
  • Sections of Linton Grange
  • Fernglen
  • Cotswold, Sunridge Park, Framesby, Westering

TREAT ALL INSTALLATIONS AS "LIVE"
Electricity & Energy Directorate
Call Centre: 041 506 5595

Published: 14 Jan 2022, Resolved: 20 Jan 2022 RESOLVED

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE

In an effort to reduce water losses, scheduled maintenance will be carried out on the City's water infrastructure during the course of next week.

Water supply will be shut off in the following areas between 08:00 and 17:00, to install bypass pipework for new meter installations.

This maintenance will be carried out as indicated below:

Tuesday, January 18th, 2022:

1. Roshan Street Zone, Ward 9.

2. KwaNobuhle Area 8A, Ward 44.

Wednesday, January 19th, 2022:

1. Young Park, Ward 11.

Thursday, January 20th, 2022:

1. Greenacres, Ward 7.

2. Kamesh, Ward 45.

Your understanding and patience in this matter is appreciated.

Published: 14 Jan 2022, Resolved: 18 Jan 2022 RESOLVED

The NDK0 11kV Oil Circuit Breaker at the Nivensdrift substation tripped, affecting Nivensdrift, Kruisrivier, and the surrounding areas.

Staff attending to restoration of supply, no timeframe available.

We apologise for the inconvenience caused.


Published: 13 Jan 2022, Resolved: 14 Jan 2022 RESOLVED

Greenbushes Industrial Trf2 11kV Circuit Breakers tripped at Greenbushes substation, affecting Greenbushes, Baywest, Tembani, Seaview Pumps, Kragga Kamma, Waterkloof, Draaifontein, Little Chelsea, St Albans, Tembani / De Stade, Crockets Hope, Lake Farm, Butterfield, Chincilla Farms, Seaview Pumps, and Seaview Village.

Staff attending to restoration of supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 11 Jan 2022, Resolved: 14 Jan 2022 RESOLVED


BURST PIPE ON THE SPRING PIPELINE CAUSES WATER DISRUPTIONS IN KARIEGA

The Municipality wishes to inform residents that a burst has occured on the Springs main pipeline. The 450mm pipeline is currently being repaired by maintenance teams.

All fittings are on-site and it is anticipated that the repair will be completed this evening. Water supply should be back after 20H00 this evening.

We apologise for the inconvenience caused.

Published: 10 Jan 2022, Resolved: 11 Jan 2022 RESOLVED


PARTS OF KARIEGA EXPERIENCING WATER DISRUPTIONS DUE TO DAMAGED PIPELINE

The main pipeline at Van Riebeeck Hoogte reservoir has been damaged by a contractor and therefore, the following areas will be without water while the repair is being done.

1. Van Riebeeck Hoogte

2.Mosel

3.Penford

4.The lower section of Strelitzia Park

5.Thomas Gamble

6.Janssendal

7.College Hill

8.Levivale

It is anticipated that the repair will be completed later this evening and water will then be restored.

We sincerely apologise for the inconvenience caused.

Published: 08 Jan 2022, Resolved: 11 Jan 2022 RESOLVED

Coega 11kV oil circuit breaker tripped at Aloes substation, affecting sections of Coega, Hougham Park, Tankantara and The Lakes.

Staff attending to restoration of supply, no timeframe .

We apologise for the inconvenience caused


Published: 04 Jan 2022, Resolved: 11 Jan 2022 RESOLVED


DESPATCH CUSTOMER CARE CENTRE TEMPORARILY CLOSED.

Despatch Customer Care Centre is is closed due to a COVID-19 positive case.

The office will be decontaminated and reopen tomorrow, January 5, 2021.

We apologise for the inconvenience.

Published: 03 Jan 2022, Resolved: 07 Jan 2022 RESOLVED

Planned Electricity shutdown: Swartkops Load Centre 66kV

When: 8 January 2022 (Weather permitting)

OR 9 Januarey 2022

Time: 08:00 - 17:00

Affected Substations and surrounding areas:

Struandale, Kwaford & Matomela substations

TREAT ALL INSTALLATIONS AS "LIVE"
Electricity & Energy Directorate
Call Centre: 041 506 5595

Published: 03 Jan 2022, Resolved: 07 Jan 2022 RESOLVED

Planned Electricity shutdown: Central

When: 5 January 2022 (Weather permitting)

Time: 08:00 - 18:00

Affected areas: 

Daly Street, Kuyler Street, Military Road, Hope Street, Castle Hill, Bird Street, Prospect Street, Belmont Terrace, Whites Road

TREAT ALL INSTALLATIONS AS "LIVE"
Electricity & Energy Directorate
Call Centre: 041 506 5595

Published: 29 Dec 2021, Resolved: 03 Jan 2022 RESOLVED


EMERGENCY SHUT DOWN REQUIRED ON SUMMIT PIPELINE

The Municipality wishes to inform residents that an emergency 12hour shutdown is required to do emergency repairs.

The shutdown will commence 06:00, Thursday 30, December 2021.

The Municipality will ensure that supply reservoirs are filled during the night to minimise the posibility of storage levels depleting. The municipality urges residents to use water sparingly.

The areas that may be affected include:

- Kwanobuhle

- Direct offtakes from the Summit pipeline

- Woodridge

- Parts of Thornhill

- Van Staadens village

Water tanker positions will be advertised on the NMBM website and social media pages, and can also be inquired about by calling the Service Delivery Call Centre at 0800 20 5050.

We apologise for any inconvenience caused.

Published: 29 Dec 2021, Resolved: 03 Jan 2022 RESOLVED


PARTS OF THE CITY MAY EXPERIENCE WATER DISRUPTIONS DUE TO ELECTRICAL OUTAGE AT CHURCHILL DAM

The Municipality wishes to inform residents that the recent stormy weather has caused an electrical outage at Churchill dam. Eskom has since managed to supply power to the dam.


Unfortunately, because the repair took so long, the Municipality has not been able to treat enough water and this has caused reservoir levels to drop rapidly.

Due to these low reservoir levels, the areas below may experience low water pressure or water disruptions.

1.Walmer

2.The Beachfront

3.Newton Park

4.Central

5.Sydenham

6.New Brighton

All residents are urged to cut their water consumption and use water for essential purposes only. We ask that residents refrain from stockpiling as this will add to the demand on the system.

It is important to remember that Impofu dam is extremely low and therefore abstraction is limited and cannot match the current demand.

Furthermore, now that Churchill is back on stream, it will take at least 72 hours for the system to recover.

We apologise for the inconvenience caused.

Published: 29 Dec 2021, Resolved: 03 Jan 2022 RESOLVED

Power outage affecting a section of Deal Party and the surrounding areas.

Staff are attending to restoration of supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 27 Dec 2021, Resolved: 03 Jan 2022 RESOLVED

UPDATE ON WATER DISRUPTIONS EXPERIENCED IN MALABAR AND SHERWOOD

The Municipality wishes to update residents that the control valve strainers have blocked again. Maintenance teams have cleaned them out once again and have restored water supply. The situation will be closely monitored.

These challenges experienced, stems from the pipe burst that occured two weeks ago on a 450 mm pipeline, where debris was sucked into the pipeline.

The strainers prevented the debris from going further into the reticulation system and causing other problems.

Currently all the reservoirs have sufficient water to meet the demand however, residents are encouraged to remain vigilant and use water sparingly.

The reason why the Western areas are experiencing intermittent disruptions is because unfortunately, due to the drought, there is not enough available water from the Loerie dam.

More than 80% of the demand of the area must be pumped in from Nooitgedagt Water Treatment Works over 100 km away. This means that the bulk supply system is extremely vulnerable and the smallest disruption causes a major impact on the water supply system.

We sincerely apologise for the inconvenience caused and thank residents for their patience.

Published: 27 Dec 2021, Resolved: 03 Jan 2022 RESOLVED


TEMPORARY CLOSURE OF MFANASEKHAYA GQOBOSE BANKING HALL DUE TO COVID-19 POSITIVE CASE

Mfanasekhaya Gqobose banking hall, ATTP and Admin Office Accounts will be closed tomorrow, December 28, 2021 for decontamination due to a COVID-19 positive case.

The offices will reopen on Wednesday, December 29, 2021.

We apologise for the inconvenience caused.

Published: 26 Dec 2021, Resolved: 29 Dec 2021 RESOLVED

Burness 11kV Circuit Breaker tripped at Malabar substation, affecting a section of Malabar and Gelvandale. 

Staff working to restore supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 26 Dec 2021, Resolved: 03 Jan 2022 RESOLVED

UPDATE ON FAULT AT NOOITGEDAGT PUMPS THAT CAUSED WATER DISRUPTIONS

The pump failure at Nooitgedagt has been repaired, allowing water to be delivered to the affected areas of Kariega, Khayamnandi, the Northern Areas and the Western Areas.

Unfortunately, some pressure control valves were blocked yesterday, causing problems in the Lorraine area as well.

Maintenance teams are currently working on these and other control valves to ensure that they are in proper operating condition.

To maintain reservoir levels on the western side, additional water has been brought in from Loerie.

Given the NMBM's current drought situation, water must be used sparingly at all times.

Today is extremely hot, and the fact that our combined water-use consistently exceeds the supply available by around 50 Ml/day, adds to the problem.

Published: 24 Dec 2021, Resolved: 27 Dec 2021 RESOLVED

FAULT AT NOOITGEDAGT PUMPS CAUSES WATER DISRUPTIONS

The City wishes to inform residents that due to a fault with one of the pumps at the Nooitgedagt Water Treatment Works, the volume of water pumped overnight was reduced.

This has resulted in the decline of reservoir levels and the occurrence of water outages in some areas.

Water trucks have been deployed to the locations below.

1.Roger's Mwanda Street

2.Ooievaar Crescent

3.Corner of Mdoda Street & Ralo Road, KwaMagxaki.

4.Corner of Qumza Street & Mkwenkwe Road, KwaDwesi

5.Checkers, Kamma Park

6.Roaming in Booysen Park

7.Roaming in Extension 21/22

8.Spar, Hunters Retreat

9.Spar, Sherwood

10.Roaming in Windvogel

11.Roaming the top section of Malabar

Additionally, as part of NMBM's water conservation strategy, customers have been experiencing reduced water pressure over the last few days.

The water pressure returns to normal levels during periods of low use, indicating that there is water available but consumption is excessive.

Customers are urged to use water sparingly in order to preserve as much water as possible.

Published: 22 Dec 2021, Resolved: 27 Dec 2021 RESOLVED

UPDATE ON WATER DISRUPTIONS IN KWANOBUHLE

The water supply in KwaNobuhle has slightly improved due to modifications made by the Water & Sanitation teams within the water supply system.

Apart from the Reservoir 1 zone, most residents have water supply. While the system continues to recover, four water tankers have been deployed to the locations listed below.

1. Ndlambe Street

2.Siwasa Street

3.Nkwali Avenue

4.Siyo Crescent

5.Xuma Avenue

Water tankers will remain in the area until 20:00 every evening and will continue to be on stand-by for the coming Christmas weekend.

We thank residents for their patience and sincerely apologise for the inconvenience caused.

Published: 21 Dec 2021, Resolved: 27 Dec 2021 RESOLVED


EMERGENCY WATER SUPPLY SHUTDOWN REQUIRED TO REPAIR THE MOTHERWELL / CHELSEA BURST PIPELINE

Residents are hereby notified that on Wednesday, December 22, 2021, there will be a planned water shutdown on the Motherwell / Chelsea bulk water pipeline. 

This will allow teams to repair the burst on the 700mm pipeline. 

The scheduled shutdown will begin at 06:00.

Water disruptions may occur between Nooitgedagt Water Treatment Works and the Chelsea Reservoir as a result of the work being carried out on the pipeline.

At the moment, reservoir levels are currently stable. We ask that residents continue to conserve water and avoid stockpiling in order to minimise the risk of water disruptions.

The following areas may experience low pressure or intermittent water supply:

1. Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15. Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Bethelsdorp

20.Aspen Heights

21.Bloemendal

Water tanker positions will be advertised on the Municipal website, social media pages and can also be inquired about by calling the Service Delivery Call Centre at 0800 20 5050.

We apologise for the inconvenience caused.


Published: 20 Dec 2021, Resolved: 27 Dec 2021 RESOLVED

The Municipality wishes inform residents that we are still integrating water supply from the Bloemendal pipeline into KwaNobuhle and as a result, residents may experience intermittent water supply.

As a temporary solution, water tankers have been deployed to the locations below to ensure residents have access to water.

Additional water tankers will be provided to areas as needed.

1.Roaming in KwaNobuhle 11

2.Nhanhana Street, KwaNobuhle

3.Ntambanane Street, KwaNobuhle

Tankers may leave to refill however, they will return to the above-mentioned locations.

We sincerely apologise for the inconvenience caused.

Published: 19 Dec 2021, Resolved: 26 Dec 2021 RESOLVED

Lorraine RMU 11kV Oil Circuit Breaker tripped at Lorraine substation, affecting Fairview, Lorraine and surrounding areas.

Staff are working to restore supply; no timeframe available.

We apologise for the inconvenience caused.


Published: 19 Dec 2021, Resolved: 26 Dec 2021 RESOLVED

At Greenbushes substation, Waterkloof Oil Circuit Breaker tripped affecting St Albans (SAL) and Waterkloof (WKK). 

 Staff attending to restoration of supply, no timeframe . 

 We apologise for the inconvenience caused

Published: 19 Dec 2021, Resolved: 19 Dec 2021 RESOLVED


At the Aloes substation, the Wells Estate No.1 and No.2 11kV oil circuit breakers tripped, affecting Blue Water Bay and Amsterdamhoek.

Staff working to restore supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 17 Dec 2021, Resolved: 27 Dec 2021 RESOLVED


UITENHAGE CUSTOMER CARE CENTRE TEMPORARILY CLOSED

Uitenhage Customer Care Center is temporarily closed for decontamination due to a COVID-19 positive case.

The centre will reopen on Monday, December 20, 2021.

We apologise for the inconvenience this may cause.

Published: 17 Dec 2021, Resolved: 27 Dec 2021 RESOLVED


MOTHERWELL CUSTOMER CARE CENTRE TEMPORARILY CLOSED

Please be advised that the Motherwell Customer Care Centre is temporarily closed as a result of a positive COVID-19 case.

This is necessary so that the Centre can be decontaminated in accordance with workplace protocols, ensuring the safety of both staff members and residents who frequent the facility.

The Centre will reopen on Monday, December 20, 2021.

We apologise for the inconvenience caused.

Published: 16 Dec 2021, Resolved: 19 Dec 2021 RESOLVED

At the Matomela substation, the Nduma1 11kV Oil Circuit Breaker tripped, affecting a large portion of Kwazakhele and the surrounding area.

Staff working to get the supply back up, no timeframe available.

We apologise for the inconvenience caused.

Published: 16 Dec 2021, Resolved: 27 Dec 2021 RESOLVED


UPDATE ON STANFORD ROAD PUMPSTATION, WHICH HAS BEEN TURNED OFF DUE TO LACK OF POWER

The reservoirs are stabilizing although the levels are still quite low. Most residents should have water supply now.

We thank residents for their patience and ask that all residents continue using water sparingly.

Published: 15 Dec 2021, Resolved: 27 Dec 2021 RESOLVED


WATER SHORTAGE IN KARIEGA

Kariega's water supply was also affected by the drop in the bulk pipeline pressure, which prevented water from being pumped to the West.

However, with all of the pump stations fully operational, pressure is rising, allowing water to flow toward Kariega as well.

Pressure recovery will be gradual; we anticipate that it will begin around lunchtime tomorrow.

We apologise for the inconvenience caused.

Published: 15 Dec 2021, Resolved: 17 Dec 2021 RESOLVED


UPDATE ON STANFORD ROAD PUMPSTATION, WHICH HAS BEEN TURNED OFF DUE TO A LACK OF POWER.

The booster pumpstation is running and water supply transfer is back to normal.

As water pressure slowly increases, we ask residents to please continue using water for essential purposes only so that the reticulation system can recover faster.

After 17:00 we hit a peak period and water consumption spikes. Should residents only use water for essential purposes during this peak period, water pressure will continue to build and it is envisaged that water supply will be restored by tomorrow morning.

Water tankers have been deployed to the locations below.

1) PnP, Linton Grange

2) Roaming the top part of Malabar

3) Roaming the top part of Helenvale

4) Checkers, Verdun Road

5) Sunridge Park Shopping Mall

6) Roaming in Asphen Heights

7) Roaming the top part of Schauderville

8) Rowan Street, Rowallan Park

9) Spar, Hunters Retreat

Water tankers may leave to refill however, they will return to the above-mentioned locations.

A video has been circulated on social media of a pipeline that has collapsed on the outskirts of the City. This pipe has been isolated and will not affect water supply to residents.

We sincerely apologise for the inconvenience caused.

Published: 14 Dec 2021, Resolved: 17 Dec 2021 RESOLVED


UPDATE ON THE STANFORD ROAD PUMPSTATION, WHICH HAS BEEN TURNED OFF DUE TO A LACK OF POWER

Following the theft of the cables, the electricity supply to the booster pumpstation has been restored to full capacity.

Pumping will now begin. We anticipate that it will take the better part of the night to prime approximately 50 kilometers of pipelines before any water can be delivered to the Western areas.

Accordingly, it is anticipated that the water will only begin to flow at some point after lunch tomorrow, (December 15, 2021) and that it will be of low pressure at that point.

Water trucks have been deployed and their locations will be communicated via NMBM social media pages. They can also be enquired about by calling the Service Delivery Call Centre on 0800 20 5050.

Published: 14 Dec 2021, Resolved: 17 Dec 2021 RESOLVED


UPDATE ON LOW SUCTION PRESSURE CAUSES REDUCED OUTPUT AT BOOSTER PUMP STATION

Teams are currently on-site and water supply has been restored. Reservior levels are still very low and will take some time to fill up.

Water tankers have been deployed to the locations below.

1.PnP, Linton Grange

2.Roaming the top part of Malabar

3.Roaming the top part of Helenvale

4.Checkers, Verdun Road

5.Sunridge Park Shopping Mall

6.Roaming in Asphen Heights

7.Roaming the top part of Schauderville

8.Rowan Street, Rowallan Park

9.Spar, Hunters Retreat

Kindly note that tankers may leave to refill however, they will return to the above-mentioned locations.

We apologise for the inconvenience caused.

Published: 14 Dec 2021, Resolved: 17 Dec 2021 RESOLVED


WATER DISRUPTIONS IN PARTS OF KARIEGA AS A RESULT OF A PUMP FAILURE AT MOTHERWELL PUMPSTATION

There has been a failure at Motherwell pumpstation and as a result, the areas listed below may experience low water pressure or disruptions in supply.

1. Scheepershoogte

2.Valleisig

3.Fairbridge Heights

4.Strelitzia Park

5.Winterhoek Park

6.Vanes Estate

7.Parts of Rosedale

The pumpstation should be running this morning and it is envisaged that water supply will be restored later today.

As a temporary solution, water tankers have been deployed to the below locations.

1. Corner of Van Riebeeck Street & Errol Avenue

2.Daniel Pienaar Road

3.Schools where matric papers are being assessed.

Kindly note that tankers may leave to refill however, they will return to the above locations.

We apologise for the inconvenience caused.

Published: 13 Dec 2021, Resolved: 17 Dec 2021 RESOLVED


LOW SUCTION PRESSURE CAUSES REDUCED OUTPUT AT BOOSTER PUMP STATION

The Municipality wishes to inform residents that due to low suction pressure, there is reduced water output at Stanford Road booster pumpstation.

Teams are currently on-site troubleshooting the system to identify the challenge.

Following the recent disruptions, unfortunately reservoirs have not had sufficient time to build storage. This means that water supply disruptions could be experienced should storage be depleted before supply is restored.

The areas listed below may experience low water pressure or water disruptions.

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

If necessary, water tankers will be dispatched, and their locations will be communicated on the NMBM website and social media pages. Additional information can be obtained by calling the Service Delivery Call Centre at 0800 20 50 50.

Published: 13 Dec 2021, Resolved: 16 Dec 2021 RESOLVED

Arlington / Driftsands (ADS) circuit breaker tripped at the Arlington substation, affecting Arlington, Driftsands and the surrounding area.

Staff working to restore supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 10 Dec 2021, Resolved: 13 Dec 2021 RESOLVED

Waterkloof 6.6kV Oil Circuit Breaker at Greenbushes Substation tripped, affecting Greenbushes, St Albans, and surrounding areas.

Staff are working to restore supply, no timeframe available.

We apologise for the inconvenience caused.


Published: 10 Dec 2021, Resolved: 13 Dec 2021 RESOLVED

The Ross Gradwell 11kV Oil Circuit Breaker at the Hospital Substation tripped, affecting the Kariega Northern areas, Vanes Estate and surrounding areas.

Staff are working to get the supply back up, no timeframe available.

We apologise for the inconvenience caused.

Published: 10 Dec 2021, Resolved: 17 Dec 2021 RESOLVED

UPDATE ON DISRUPTIONS EXPERIENCED IN THE WESTERN AREAS

The Municipality wishes to inform residents that the bulk reservoirs have stabilised however, the reticulation system still remains vulnerable.

We encourage residents to continue using water sparingly.

Published: 10 Dec 2021, Resolved: 13 Dec 2021 RESOLVED

Kwaford Oil circuit breaker tripped at the Struandale substation, affecting Struandale, Kenako Mall and the surrounding areas. 

Staff attending to restoration of supply. No timeframe available.

We apologise for any inconvenience this may have caused.

Published: 10 Dec 2021, Resolved: 21 Dec 2021 RESOLVED

PLANNED POWER OUTAGE

Swartkops Substation 66kV and 22kV
(Weather permitting:

Dates: 18 and 19 December 2021
Time: 08:00 - 17:00
Affected areas: All Substations and surrounding areas:
Struandale, Kwaford & Matomela substations

Please treat all installations as "LIVE"
Electricity and Energy Call Centre:
041 506 5595

Published: 09 Dec 2021, Resolved: 13 Dec 2021 RESOLVED

St Benedict 11kV Oil Circuit Breaker tripped at Bethelsdorp substation, affecting Arcadia, West End and surrounding areas.

Staff are working to restore supply; no timeframe is available.

We apologize for any inconvenience this has caused.

Published: 08 Dec 2021, Resolved: 17 Dec 2021 RESOLVED


UPDATE ON DISRUPTIONS EXPERIENCED IN THE WESTERN AREAS

Teams have inspected the pipeline to make sure everything is still in order and the pumps are operating as they should.

The water supply is currently matching demand. It is expected that pressure will build up at the bulk offtake now that the peak period is over.

Conditions will continue to improve should the water demand drop. There will then be water left to go into storage should residents continue using water sparingly.

The pipeline is almost filled up however, it is not completely pressurised as yet. It is expected that water supply will be restored to most areas during the course of the night.

We thank residents for the patience and apologise for the inconvenience this has caused.

Published: 07 Dec 2021, Resolved: 09 Dec 2021 RESOLVED


UPDATE ON DISRUPTIONS EXPERIENCED IN THE WESTERN AREAS

We are pleased to inform residents that the majority of mechanical faults at the Nooitgedagt Water Treatment Works have been repaired. All water that is available in the system is being supplied to residents.

We would like to emphasise, however, that at the moment demand continues to exceed supply.

Residents are urged to refrain from stockpiling and only use water for essential purposes so that the reticulation system can recover faster.

We apologise for any inconvenience this may have caused and appreciate the residents' patience.

Published: 06 Dec 2021, Resolved: 09 Dec 2021 RESOLVED


UPDATE ON NOOITGEDAGT WATER TREATMENT WORKS PUMP FAILURE

The repairs to the failed pump at Nooitgedagt Water Treatment Works are complete.

The pump has been tested and is now running, meaning Nooitgedagt is back up to full production.

There are already signs of increased pressure on the bulk offtake.

The system should recover throughout the night and water supply should be restored by tomorrow morning.

We sincerely apologise for the inconvenience caused.

Published: 06 Dec 2021, Resolved: 09 Dec 2021 RESOLVED


WATER DISRUPTIONS MAY BE EXPERIENCED AS CRITICAL INSTALLATIONS ARE SCHEDULED TO TAKE PLACE

The Municipality wishes to inform residents that there will be several water supply shutdowns that will take place this week in order to install new bulk water meters and pressure reducing valves.

This forms part of an ongoing programme to reduce water losses.

Residents can expect water supply disruptions from 08H00 to 17H00.

The below areas are scheduled for shutdowns this week:

1.Upper Clarendon Marine - December 7, 2021

2.Bethelsdorp - December 7, 2021

3.Perridgevale - December 8, 2021

4.Cleary Park - December 9, 2021

We apologise for the inconvenience caused.

Published: 06 Dec 2021, Resolved: 09 Dec 2021 RESOLVED


UPDATE ON NOOITGEDAGT WATER TREATMENT WORKS PUMP FAILURE

Teams are currently working on the pump's laser alignment.

The pump will be tested after some adjustments are made, and if all goes well, production at Nooitgedagt will be able to increase once more.

The City has been unable to provide adequate water to the Western suburbs due to water shortages and restrictions imposed by the Department of Water and Sanitation.

The current water damand is 278 megalitres per day, while the City can only provide 230 megalitres per day.

We strongly encourage all residents to reduce their water consumption.

Water tankers have been deployed as a temporary solution to the following areas:

1) Pick 'n Pay, Linton Grange

2) Checkers, Verdun Road

3) Hunters Retreat, Spar

4) Rowan Street, Rowallan Park

5) Roaming in Schauderville

6) Roaming in Malabar

7) Roaming in Helenvale

8) Corner of Welcome and Kragga Kamma Road, Theescombe

9) Sherwood, Spar

Please note that tankers may leave to refill, but they will return to the locations listed above.

We apologise for the inconvenience caused.

Published: 06 Dec 2021, Resolved: 09 Dec 2021 RESOLVED

WATER SUPPLY SHUTDOWN REQUIRED TO CARRY OUT CRITICAL DROUGHT RELIEF WORK POSTPONED

The Municipality wishes to inform residents that because of the water disruptions experienced this past week and inclement weather conditions, the planned shutdown at Chelsea reservoir has been postponed.

A new date for the shutdown will be communicated on all NMBM social media pages at a later stage.

We apologise for the inconvenience caused.

Published: 05 Dec 2021, Resolved: 09 Dec 2021 RESOLVED

Arcadia and surrounding areas are currently experiencing power outages as a result of vandalism of the Sunflower substation.

Staff are working to restore supply; no timeframe available.

Residents are encouraged to report acts of vandalism and criminal activity on municipal property by calling 041 506 5500.

#SayNoToVandalism

#ItAffectsUsAll

Published: 05 Dec 2021, Resolved: 09 Dec 2021 RESOLVED

MWN (Motherwell North) 22kV oil circuit breaker tripped at Motherwell Main substation, affecting NU11, NU12, NU29, and surrounding areas.

Staff are attending to restoration supply, no timeframe.

We apologise for any inconvenience this may have caused.

Published: 04 Dec 2021, Resolved: 05 Dec 2021 RESOLVED

LOADSHEDDING

Eskom will implement Stage 2 load shedding from 21:00 on Saturday, 4 December evening until 5:00 am Monday morning, 6 December.

SATURDAY 4 DECEMBER

21H00-22H30: Groups 1 & 6

22H00-00H30: Groups 2 & 7

SUNDAY 5 DECEMBER

00H00-02H30: Groups 3 & 8

02H00-04H30: Groups 4 & 9

04H00-06H30: Groups 5 & 10

06H00-08H30: Groups 6 & 11

08H00-10H30: Groups 7 & 12

10H00-12H30: Groups 8 & 13

12H00-14H30: Groups 9 & 14

14H00-16H30: Groups 10 & 15

16H00-18H30: Groups 11 & 16

18H00-20H30: Groups 12 & 17

20H00-22H30: Groups 13 & 18

22H00-00H30: Groups 14 & 19

MONDAY 6 DECEMBER

00H00-02H30: Groups 15 & 1

02H00-04H30: Groups 16 & 2

04H00-05H30: Groups 17 & 3

Stages may change at short notice. NMBM Groups details can be found here

Please click here to view the full  loadshedding schedules

Published: 04 Dec 2021, Resolved: 05 Dec 2021 RESOLVED

Coega Village 11kV Oil Circuit Breaker tripped at Aloes substation, affecting Coega Village, Wells Estate and St.Georges strand.

Staff working to restore supply, no timeframe available.

We apologise for any inconvenience this has caused.

Published: 03 Dec 2021, Resolved: 09 Dec 2021 RESOLVED


UPDATE ON THE WATER DISRUPTION CAUSED BY A PUMP FAILURE AT NOOITGEDAGT WATER TREATMENT WORKS

The City wishes to inform residents that due to the disruption at Nooitgedagt Water Treatment Works, the pressure to the offtake point to Kariega is low, resulting in intermittent supply.

Once the repairs are complete, we anticipate that restoring the water will take the majority of the weekend.

We implore all residents to please reduce their consumption so that water does not run out in higher-lying areas.

We apologise for any inconvenience this has caused.

Published: 02 Dec 2021, Resolved: 09 Dec 2021 RESOLVED


WATER SUPPLY SHUTDOWN REQUIRED FOR CRITICAL MAINTENANCE

A water supply shutdown is required to carry out critical maintenance in Jachtvlakte Extension. This shutdown will assist with the reduction of water losses within the Metropolitan area.

This shutdown is scheduled for December 3, 2021. Residents in this area will experience disruptions in water supply from 08:00 AM on Friday, December 3, 2021 until Saturday evening, December 4, 2021.

It is envisaged that water supply will be restored by Sunday morning, December 5, 2021.

Water tankers will be deployed and their positions will be advertised on the NMBM website and social media pages and can be enquired about by calling the Service Delivery Call Centre on 0800 20 5050.

We apologise for the inconvenience caused.

Published: 02 Dec 2021, Resolved: 09 Dec 2021 RESOLVED

WATER SUPPLY SHUTDOWN REQUIRED TO CARRY OUT CRITICAL DROUGHT RELIEF WORK

Residents are hereby notified that the City requires a 48-hour shutdown of the Chelsea reservoir in order to perform critical drought relief work.

The shutdown, scheduled for Tuesday, December 7, 2021, will allow the NMBM maintenance team to connect the suction pipeline for the new KwaNobuhle pumpstation to the 750mm pipeline of the Chelsea reservoir.

This shutdown will also allow the Municipality to complete other critical tasks that may aid in the relief of the drought in the KwaNobuhle area.

To safely complete the aforementioned work, the Chelsea reservoir must be emptied.

While we have made every effort to ensure that water is maintained in the majority of areas, we anticipate that some areas may experience water outages during this time.

Water pressure may be low or non-existent in the following areas:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

If necessary, water tankers will be dispatched, and their locations will be communicated via social media. Additional information can be obtained by calling the Service Delivery Call Centre at 0800 20 50 50.

Published: 02 Dec 2021, Resolved: 04 Dec 2021 RESOLVED

A section of Motherwell North has been shut down to allow for emergency repairs

Supply will be restored as soon as possible; no timeframe available.

We apologise for the inconvenience caused.

Published: 01 Dec 2021, Resolved: 09 Dec 2021 RESOLVED


UPDATE ON WATER SUPPLY DISRUPTIONS EXPERIENCED IN PARTS OF THE CITY DUE TO ELECTRICAL OUTAGE

Power supply has been restored at Motherwell pumpstation however, reservoirs will take some time to build storage. Chelsea reservoir is currently at 25 percent.

We urge residents to use water for essential purposes only so reservoirs may fill up.

We thank residents for their patience and apologise for any inconvenience caused.

Published: 01 Dec 2021, Resolved: 09 Dec 2021 RESOLVED


THE EMERALD HILL RESERVOIR IS CURRENTLY STRUGGLING TO MANAGE DEMAND - PLEASE REDUCE YOUR WATER USE

The Emerald Hill reservoir is currently struggling to meet demand and is experiencing a decline.

We encourage residents who receive their water from the reservoir to drastically reduce their water consumption.

Should the reservoir's water supply be depleted, the following areas will be impacted:

1. Parts of Walmer

2.Walmer Township

3. Walmer Downs

4. Walmer Heights

5.Mangold Park

6.Parts of Walmer

7.Glen Hurd

8.Mangold Park

9.Glendinningvale

10.Gelndore Road, Pari Park

11.Perridgevale

12.Adcockvale

13. Newton Park

14.Parsonshill

15.Greenacres

16.Greenacres Hospital

17.St Georges Hospital

18.Parts of Cotsworld

19.Richmond Hill

20.Parts of Schauderville

21.Linkside

22.Mill Park

23.Parts of Central

24.Mount Croix

25.Perridgevale

26.Deal Party

27.North End

28.Sydenham

29.Central

30.Parts of Gelvandale

31.Summerstrand

32.Forrest Hill

33.Seaview

34.Blue Horizon Bay

We sincerely apologise for any inconvenience this has caused.

Published: 01 Dec 2021, Resolved: 02 Dec 2021 RESOLVED

URGENT ALERT!!!


DUE TO ELECTRICAL OUTAGES, WATER SUPPLY DISRUPTIONS MAY BE EXPERIENCED IN PARTS OF THE CITY


December 01, 2021


The Municipality wishes to inform residents that the Motherwell pumpstation has experienced an electrical outage. This has hampered the East / West water supply transfer.

The Electricity and Energy department is aware of the outage and is investigating it.

Should the Chelsea reservoir run dry, we anticipate that there could be water shortages.

The reservoir is currently at 36% capacity and residents are being urged to use water only for essential purposes to avoid water supply disruptions.

Among the areas that may experience low pressure or a lack of water supply are the following:


1. Rowallan Park

2. Francis Evatt Park

3. Hunters Retreat

4. Bay West

5. Parsonsvlei / Westbrook

6. Morningside

7. Kabega Park

8. Sherwood

9. Westering

10. Cotswold

11. Helenvale

12. Malabar

13. Parts of Schauderville

14. Framesby

15. Sunridge Park

16. Parts of Lorraine

17. Parts of Theescombe

18. Kamma Park

19. Bethelsdorp

20. Aspen Heights


We apologise for any inconvenience this has caused.

Published: 01 Dec 2021, Resolved: 02 Dec 2021 RESOLVED

THE ACCOUNTS CALL CENTRE, THE ELECTRICITY CALL CENTRE AND ALL OTHER CUSTOMER CARE CENTRES ARE NOW OPEN

The Municipality wishes to inform residents that the Accounts Call Centre (041 506 5555), the Electricity Call Centre (041 506 5595) and all Customer Care Centres are fully operational.

Residents can now report electrical faults and account queries by dialing the above-mentioned phone numbers.

We appreciate residents' patience and apologise for any inconvenience caused.

Published: 01 Dec 2021, Resolved: 02 Dec 2021 RESOLVED

The Walmer No1 22kV Oil Circuit Breaker at Kragga Kamma substation tripped, affecting Greenshields Park, Charlo, Walmer, Overbaakens and surrounding areas.

Staff are attending to restoration of supply, no timeframe available. 

We apologise for any inconvenience this has caused.

Published: 29 Nov 2021, Resolved: 09 Dec 2021 RESOLVED


PLANNED SHUTDOWN AT MOTHERWELL PUMPSTATION TO TROUBLESHOOT FAULTY VALVE

A shutdown is required to carry out maintenance at Motherwell pumpstation tomorrow, November 30, 2021.

This shutdown will allow maintenance teams to troubleshoot a suspected faulty valve. The pumpstation will be completely isolated for two hours to allow teams to safely remove the valve.

During this time, there will be no water supply pumped via the East to West transfer from Nooitgedagt Water Treatment Works.

Areas that may experience low pressure or no water supply include:

1. Rowallan Park

2. Francis Evatt Park

3. Hunters Retreat

4. Bay West

5. Parsonsvlei / Westbrook

6. Morningside

7. Kabega Park

8. Sherwood

9. Westering

10. Cotswold

11. Helenvale

12. Malabar

13. Parts of Schauderville

14. Framesby

15. Sunridge Park

16. Parts of Lorraine

17. Parts of Theescombe

18. Kamma Park

19. Bethelsdorp

20. Aspen Heights

Although storage should be sufficient to see us through the shutdown, residents are reminded to use water for essential purposes only as the system is under constant strain caused by the drought.

We apologise for the inconvenience caused.

Published: 29 Nov 2021, Resolved: 09 Dec 2021 RESOLVED


PLANNED WATER SUPPLY SHUTDOWN IN LOVEMORE HEIGHTS TO PERFORM CRITICAL MAINTENANCE

The Municipality would like to inform residents that a water supply shutdown is planned for November 30, 2021, from 08:00 AM to 17:00 PM.

This will allow for the repair of critical leaks in the area, which will aid in the reduction of water losses throughout the Metropolitan area.

We apologise for the inconvenience caused.

Published: 29 Nov 2021, Resolved: 01 Dec 2021 RESOLVED

Summit 66kV Oil Circuit Breaker tripped at Ditchling substation, affecting Fitchets Corner, Van Stadens, Thornhill, Summit, Gamtoos, Blue Horizon Bay, Rocklands, Greenbushes, Gedulsdrivier, Witteklip, Boxes and Shooks, Savannah, Vaalkrans, Nocton Farms, Gamtoos Hotel, Gamtoos Pumps, Loerie Pumps, and Van Staden


Staff are working to restore supply; no timeframe is available.


We apologise for the inconvenience caused.

Published: 24 Nov 2021, Resolved: 29 Nov 2021 RESOLVED

NMBM MANAGES WATER PRESSURE TO REDUCE CONSUMPTION

The Municipality will continue reducing pressure across Nelson Mandela Bay, to ensure that taps do not run dry before Christmas.

Our water consumption remains high, and the combined level of storage in the local dams supplying the City are below 13%. No significant rain is predicted in the near future. Should any of the local dam systems run dry, much of the city will have dry taps. We are working at avoiding dry taps at all costs.

Earlier this year the City embarked on a City-wide pressure reduction programme to reduce water demand. By reducing pressure, consumers naturally use less water, and the impact of leaks and losses are reduced. Pressure management thus helps to reduce overall demand. Should water consumption in pressure-managed areas remain high, some residents will experience intermittent supply on a daily basis. But if everyone reduces consumption to 50 litres per person per day, then everyone will have water.

Residents can expect water pressure to be lower, however, they will still have sufficient water supply for basic needs.

There is no time to waste as dam levels continue to decrease. We urge all residents to work hand in glove with the City by keeping their daily consumption to 50 litres per person per day.

Published: 23 Nov 2021, Resolved: 29 Nov 2021 RESOLVED


UPDATE ON WATER SUPPLY SHUTDOWN REQUIRED FOR MAINTENANCE ON THE AIRPORT PIPELINE

Repair teams has successfully completed the weld yesterday afternoon and all residents should have normal water pressure.

Should residents still be experiencing intermittent water supply, they should call the Service Delivery Call Centre on 0800 20 5050.

We apologise for the inconvenience caused and thank residents for their patience.

Published: 22 Nov 2021, Resolved: 09 Dec 2021 RESOLVED

Two additional water tankers have been deployed to provide water to residents.

Water tankers can be found at the locations below.

1) Dawid Stuurman Airport

2) Elizabeth Donkin Hospital

3) Spar, Humerail

4) Corner of Heugh Road and 7th Avenue, Walmer

5) Corner of Webber Street and Gladstone Street, South End

6) Lea Place, South End

7) Roaming in Schauderville

Kindly note that the water tankers may leave to refill however, they will return to the above locations.

Published: 22 Nov 2021, Resolved: 29 Nov 2021 RESOLVED


UPDATE ON WATER SUPPLY SHUTDOWN REQUIRED FOR MAINTENANCE ON THE AIRPORT PIPELINE

Repair teams are on-site and are currently executing welding repairs on the pipe. This will continue throughout the day.

As a temporary solution, water tankers have been deployed to the locations below:

1) Dawid Stuurman Airport

2) Elizabeth Donkin Hospital

3) Spar, Humerail

4) Corner of Heugh Road and 7th Avenue, Walmer

5) Corner of Webber Street and Gladstone Street, South End

Kindly note that the water tankers may leave to refill however, they will return to the above locations.

We apologise for the inconvenience caused.

Published: 21 Nov 2021, Resolved: 29 Nov 2021 RESOLVED


REMINDER OF WATER SHUTDOWN REQUIRED TO EXECUTE MAINTENANCE AT MOTHERWELL PUMPSTATION 

Plant maintenance teams will be executing critical maintenance at the Motherwell pumpstation on Monday, November 22, 2021.

During the 36 hour shutdown period, there will be reduced water supply from Nooitgedagt Water Treatment Works.

The system will be augmented in an attempt to minimise disruptions however, residents must keep in mind that intermittent disruptions could still be experienced during this period.

Should residents reduce water consumption as indicated on the map in the link below, then supply should not be affected.

https://www.nelsonmandelabay.gov.za/assets/Page%20images/WATER/Targeted_restrictions_26_Oct_2021.png

Published: 21 Nov 2021, Resolved: 29 Nov 2021 RESOLVED


WATER SUPPLY SHUTDOWN REQUIRED FOR MAINTENANCE ON THE AIRPORT PIPELINE

An emergency water shutdown is required to carry out critical leak repairs on the Airport pipeline. This shutdown is scheduled for today, November 21st, 2021.

Areas that may experience low water pressure and disruptions include:

- 1st Avenue to 7th Avenue, Walmer

- South End

- Forest Hill

- Humewood

- Brookes Hill

- Upper part of Summerstrand

Water tankers positions will be advertised on the NMBM website and social media pages, and can also be inquired about by calling the Service Delivery Call Centre at 0800 20 5050.

We apologise for the inconvenience caused.

Published: 21 Nov 2021, Resolved: 22 Nov 2021 RESOLVED

Water tankers have been deployed to the locations below:

1) Dawid Stuurman Airport

2) Elizabeth Donkin Hospital

3) Spar, Humerail

4) Corner of Heugh Road and 7th Avenue, Walmer

5) Corner of Webber Street and Gladstone Street, South End

Kindly note that the water tankers may leave to refill however, they will return to the above locations.

Published: 20 Nov 2021, Resolved: 22 Nov 2021 RESOLVED

Water tankers have been deployed to the locations below:

1. Roaming in Schauderville

2. Roaming in Walmer Township

3. Builders Warehouse, Walmer Heights

4. Greenacres Hospital

5. 2nd Avenue, Newton Park

6. Caltex garage, Fairview

Kindly note that water tankers may leave to refill however, they will return to the above locations.

Published: 20 Nov 2021, Resolved: 29 Nov 2021 RESOLVED


UPDATE ON WATER SHUTDOWN ON THE CHURCHILL BULK PIPELINE

As the reticulation system fills up, water disruptions continue in areas fed by the Emerald Hill reservoir.

The reservoir is currently at 4% capacity and additional pumps are being activated as water becomes available to speed up the recovery process.

The slow recovery is due to high water consumption and the City's restrictions on Churchill dam abstraction.

Residents who have access to water are urged to use it sparingly so that water can be restored to affected areas as soon as possible.

The following areas experiencing low pressure or water disruptions include:

1. Parts of Walmer

2.Walmer Township

3. Walmer Downs

4. Walmer Heights

5.Mangold Park

6.Parts of Walmer

7.Glen Hurd

8.Mangold Park

9.Glendinningvale

10.Gelndore Road, Pari Park

11.Perridgevale

12.Adcockvale

13. Newton Park

14.Parsonshill

15.Greenacres

16.Greenacres Hospital

17.St Georges Hospital

18.Parts of Cotsworld

19.Richmond Hill

20.Parts of Schauderville

21.Linkside

22.Mill Park

23.Parts of Central

24.Mount Croix

25.Perridgevale

26.Deal Party

27.North End

28.Sydenham

29.Central

30.Parts of Gelvandale

31.Summerstrand

32.Forrest Hill

33.Seaview

34.Blue Horizon Bay

We sincerely apologise for any inconvenience this has caused.

Published: 19 Nov 2021, Resolved: 29 Nov 2021 RESOLVED


WATER SHUTDOWN REQUIRED TO EXECUTE MAINTENANCE AT MOTHERWELL PUMPSTATION

Plant maintenance teams will be executing critical maintenance at the Motherwell pumpstation on Monday, November 22, 2021.

During the 36 hour shutdown period, there will be reduced water supply from Nooitgedagt Water Treatment Works.

The system will be augmented in an attempt to minimise disruptions however, residents must keep in mind that intermittent disruptions could still be experienced during this period.

Should residents reduce water consumption as indicated on the map in the link below, then supply should not be affected.

https://www.nelsonmandelabay.gov.za/assets/Page%20images/WATER/Targeted_restrictions_26_Oct_2021.png

Published: 18 Nov 2021, Resolved: 22 Nov 2021 RESOLVED

UPDATE ON WATER SHUTDOWN FOR REPAIRS TO THE CHURCHILL BULK PIPELINE

The Municipality wishes to inform residents that some areas are experiencing water disruptions due to reservoir levels being extremely low.

This is because the reticulation system has not yet recovered due to the restrictions on abstraction.

The system will recover overnight and most residents should have water by the morning.

We sincerely apologise for the inconvenience caused.

Published: 17 Nov 2021, Resolved: 19 Nov 2021 RESOLVED

Stage 1 loadshedding will commence tomorrow morning at 05H00 to 21H30.

Friday, 19 November 2021

*05H00-06H30: Group 3

*06H00-08H30: Group 4

*08H00-10H30: Group 5

*10H00-12H30: Group 6

*12H00-14H30: Group 7

*14H00-16H30: Group 8

*16H00-18H30: Group 9

*18H00-20H30: Group 10

*20H00-21H30: Group 11

All schedules available here and in the document library


Published: 17 Nov 2021, Resolved: 19 Nov 2021 RESOLVED


UPDATE ON WATER SHUTDOWN FOR REPAIRS TO THE CHURCHILL BULK PIPELINE

The repair has been completed inside the 1295mm pipe, down a steep gradient of 400 meters.

A specialised trolley was manufactured so that teams could easily transport a load of about 200 kilograms up and down the pipe.

During the shutdown, reservior storage levels have depleted and due to the restrictions on abstraction, pumps cannot be run at maximum capacity to fill all storage reservoirs.

It will take a while for storage levels to increase and we therefore urge residents to continue using water sparingly.

Published: 16 Nov 2021, Resolved: 19 Nov 2021 RESOLVED


UPDATE ON WATER SHUTDOWN FOR REPAIRS TO THE CHURCHILL BULK PIPELINE

The Municipality wishes to update residents that the team had experienced some challenges but are now busy installing the seal inside the pipeline.

Reservoir levels are still gradually declining with some of the critical reservoirs around 50%.

It is envisaged that repairs will be completed by 22:00 this evening. Curing will take 12 hours and the pipeline will be filled in the morning.

We urge residents to conserve water and avoid stockpiling.

We apologise for the inconvenience caused.

Published: 16 Nov 2021, Resolved: 19 Nov 2021 RESOLVED

Water tankers have been deployed to the locations below:

1) Dawid Stuurman Airport

2) PnP, Summerstrand

3) Corner of Heugh Road and 7th Avenue

4) Spar, Humerail

5) Elizabeth Donkin Hospital

Kindly note that water tankers may leave to refill however, they will return to the above locations.

Published: 15 Nov 2021, Resolved: 19 Nov 2021 RESOLVED


EMERGENCY WATER SHUTDOWN REQUIRED TO REPAIR BURST LEAK IN WALMER

The Municipality wishes to inform residents that an emergency water supply shutdown is required to repair a burst pipe in Walmer.

The shutdown will commence tomorrow, November 16th, 2021 at 08:00.

The areas that will be affected include:

- 1st Avenue to 7th Avenue, Walmer

- South End

- Forest Hill

- Humewood

- Higher part of Summerstrand

Water tanker positions will be advertised on the NMBM website and social media pages, and can also be inquired about by calling the Service Delivery Call Centre at 0800 20 5050.


We apologise for any inconvenience caused.

Published: 14 Nov 2021, Resolved: 19 Nov 2021 RESOLVED


REMINDER OF WATER SHUTDOWN PLANNED FOR REPAIRS TO THE CHURCHILL BULK PIPELINE 

Residents are hereby notified that a planned water shutdown will take place on November 16, 2021, to allow the Municipality to complete additional critical repairs to the Churchill Bulk supply pipeline.

The Churchill pipeline is over 50 years old, and its maintenance is a key component of the City's drought plan, which calls for the repair of water leaks in order to conserve the city's stressed water resources.

Before repairs begin, the reservoirs served by this pipeline will be filled, and a second, parallel pipeline will continue to feed these reservoirs during the shutdown.

The implication of shutting down one of the pipelines is that there will be much less water available for distribution; only about a third of what we normally provide.This is in fact in line with the limited volume that the Kromme system should provide.

Water outages can be avoided if everyone reduces their consumption as shown on the map in the link below.

If not, select reservoirs will run dry, and the distribution system will likely take more than two weeks to fully recover.

If this occurs, the following areas are likely to suffer from low pressure, water shortages, or disruptions:

1. Parts of Walmer

2. Walmer Heights

3. Walmer Downs

4. Greenshields Park

5. Mangold Park

6. Glen Hurd Park

7. Newton Park

8. Greenacres

9. Cotswolds

10. Parts of Schauderville

11. Linkside

12. Korsten

13.Mill Park

14. Parts of Central

15. Mount Croix

16. Perridgevale

17. Neave Township

18. North End

19. Sydenham

20. Deal Party

21. Gelvandale parts

22. Summerstrand

23. Forest Hill

24. Sea View

25. Blue Horizon Bay

26. Kini Bay

We will closely monitor the situation and provide water tankers if reservoir storage levels fall below the required levels.

Water tanker positions will be advertised on the NMBM website and social media pages, and more information can be obtained by calling the Service Delivery Call Centre at 0800 20 5050.

We urge residents to conserve water and avoid stockpiling.

https://www.nelsonmandelabay.gov.za/assets/Page%20images/WATER/Targeted_restrictions_26_Oct_2021.png

Published: 12 Nov 2021, Resolved: 19 Nov 2021 RESOLVED

WATER SHUTDOWN PLANNED FOR REPAIRS TO THE CHURCHILL BULK PIPELINE

Residents are hereby notified that a planned water shutdown will take place on November 16, 2021, to allow the Municipality to complete additional critical repairs to the Churchill Bulk supply pipeline.

The Churchill pipeline is over 50 years old, and its maintenance is a key component of the City's drought plan, which calls for the repair of water leaks in order to conserve the city's stressed water resources.

Before repairs begin, the reservoirs served by this pipeline will be filled, and a second, parallel pipeline will continue to feed these reservoirs during the shutdown.

The implication of shutting down one of the pipelines is that there will be much less water available for distribution; only about a third of what we normally provide.This is in fact in line with the limited volume that the Kromme system should provide.

Water outages can be avoided if everyone reduces their consumption as shown on the map below. 

If not, select reservoirs will run dry, and the distribution system will likely take more than two weeks to fully recover.

If this occurs, the following areas are likely to suffer from low pressure, water shortages, or disruptions:

1. Parts of Walmer

2. Walmer Heights

3. Walmer Downs

4. Greenshields Park

5. Mangold Park

6. Glen Hurd Park

7. Newton Park

8. Greenacres

9. Cotswolds

10. Parts of Schauderville

11. Linkside

12. Korsten

13.Mill Park

14. Parts of Central

15. Mount Croix

16. Perridgevale

17. Neave Township

18. North End

19. Sydenham

20. Deal Party

21. Gelvandale parts

22. Summerstrand

23. Forest Hill

24. Sea View

25. Blue Horizon Bay

26. Kini Bay

We will closely monitor the situation and provide water tankers if reservoir storage levels fall below the required levels.

Water tanker positions will be advertised on the NMBM website and social media pages, and more information can be obtained by calling the Service Delivery Call Centre at 0800 20 5050.

We urge residents to conserve water and avoid stockpiling.

Published: 10 Nov 2021, Resolved: 19 Nov 2021 RESOLVED

Electrical service to Izinyoka, Veeplaas and the surrounding areas has been cut off due to emergency repairs to vandalised equipment at the Kwamagxaki substation.

Staff are working on restoring supply. No timeframe available.

Residents are encouraged to call 041 506 5500 to report vandalism on municipal property.

#SayNoToVandalism

#ItAffectsUsAll

Published: 09 Nov 2021, Resolved: 15 Nov 2021 RESOLVED


PARTS OF DESPATCH MAY EXPERIENCE INTERMITTENT WATER DISRUPTIONS DUE TO MAINTENANCE WORK

The Municipality wishes to inform residents that due to maintenance work being carried out at the water reservoir that supplies Retief and Windsor Park, certain areas in Despatch may experience intermittent water interruptions.

Isolating valves are currently being replaced, and conditions are being closely monitored; it is expected that work can proceed as planned and water will be restored as soon as the work is completed.

Water tankers have been deployed to the locations below:

1. Van Der Spuy Street

2. Anton van Wouw Street

3. HF Verwoerd Drive

We apologise for any inconvenience this has caused.

Published: 09 Nov 2021, Resolved: 15 Nov 2021 RESOLVED


UPDATE ON THE CHURCHILL PIPELINE SHUTDOWN

The Municipality wishes to update residents that the Churchill pipeline shutdown scheduled for today, November 9, 2021 has been postponed.

The postponement is a result of inclement weather causing a safety risk as the site is very remote and is accessible only via steep embankments.

The shutdown is provisionally scheduled for next week Tuesday, November 16, 2021.

Further communication will be released closer to shutdown.

Published: 08 Nov 2021, Resolved: 10 Nov 2021 RESOLVED

The oil circuit breaker at the Brickmakerskloof substation tripped, affecting Walmer and surrounding areas. 

Staff are attending to restoration of supply. No timeframe available. 

We apologise for any inconvenience this has caused.

Published: 06 Nov 2021, Resolved: 08 Nov 2021 RESOLVED

URGENT ALERT!!!

SERVICE DELIVERY CALL CENTRE TEMPORARILY OFFLINE DUE TO AN ELECTRICAL FAULT

November 6, 2021

The Municipality wishes to inform residents that the Service Delivery Call Centre is currently unavailable due to an electrical fault on-site.

Residents will be notified as soon as the centre is operational.

We apologise for any inconvenience this may have caused.


Published: 06 Nov 2021, Resolved: 12 Nov 2021 RESOLVED

LOADSHEDDING:

Stage 2 load shedding will commence from 12H00.

Thursday, 11 November 2021

* 12H00 - 14H30: Groups 6, 11

* 14H00 - 16H30: Groups 7, 12

* 16H00 - 18H30: Groups 8, 13

* 18H00 - 20H30: Groups 9, 14

* 20H00 - 22H30: Groups 10, 15

* 22H00 - 00H30: Groups 11, 16

Friday, 12 November 2021

* 00H00 - 02H30: Groups 12, 17

* 02H00 - 04H30: Groups 13, 18

* 04H00 - 05H30: Groups 14, 19

All schedules available at

https://www.nelsonmandelabay.gov.za/page/loadshedding

and in the document library:

https://www.nelsonmandelabay.gov.za/documentslist?catID=58

Thanks

POWER OUTAGES AFTER LOAD SHEDDING

Please note that when a group / area has been switched off for load shedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a load shedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.

This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.

Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of load shedding.

Published: 05 Nov 2021, Resolved: 15 Nov 2021 RESOLVED


INTERMITTENT WATER DISRUPTIONS EXPERIENCED IN KARIEGA

The Municipality wishes to inform residents that some areas are experiencing intermittent disruptions as the system is still recovering from the planned maintenance carried out yesterday.

There should be enough pressure in the system to start pumping water to the affected areas in the next 2 hours.The system will then gradually recover overnight.

The affected areas are:

1. Winterhoek Park

2.Strelitzia Park

3.Fairbridge Heights

4.Van Riebeeck Hoogte

Water tankers have deployed to the locations below:

1.Corner of Errol Avenue & Van Riebeeck Street

2.Daniel Pienaar high school, Daniel Pienaar drive

3.Muir High school, Sir Thomas Muir Drive

Tankers may leave to refill however, they will return to the locations above.

We apologise for the inconvenience caused.

Published: 05 Nov 2021, Resolved: 08 Nov 2021 RESOLVED

A circuit breaker tripped at the Summerstrand Substation in Chelsea, affecting Summerstrand and South End.

Staff are working to re-establish supply. No timeframe available.

We apologise for any inconvenience this may have caused.

Published: 04 Nov 2021, Resolved: 05 Nov 2021 RESOLVED

UPDATE ON THE PLANNED CRITICAL MAINTENANCE TAKING PLACE ON THE NMBM BULK WATER PIPELINE

The Municipality wishes to update residents that eight airvalves have been replaced and a valve bypass has been welded.

The pipeline is currently being filled up. It will take a few hours for the system fully recover.

We thank residents for their patience and support.

Published: 04 Nov 2021, Resolved: 05 Nov 2021 RESOLVED

The Municipality wishes to inform residents that Uitenhage Rounds 53 and 59 will be delayed, affecting Scheepershoogte and Rosedale. Rounds will commence as soon as there is an available truck.

Except for Rounds 41 and 44, all Addo trucks are out. Affecting Motherwell NU 6, 7 and 9. Refuse will be collected tomorrow due to truck breakdowns.

All Harrower Road refuse trucks have been dispatched except for Round 26, affecting townhouses, flats, and businesses in Parsonshill, Perridgevale, Adcockvale, Newton Park and Sydenham. Rounds will begin as soon as trucks become available.

For a comprehensive refuse collection schedule please visit our website on www.nelsonmandelabay.gov.za

We apologise for any inconvenience this has caused and thank residents for their patience and support.

Published: 04 Nov 2021, Resolved: 05 Nov 2021 RESOLVED


UPDATE ON THE PLANNED CRITICAL MAINTENANCE TAKING PLACE ON THE NMBM BULK WATER PIPELINE

Teams have drained the pipeline and have started work. Four of the eight air valves have already been replaced.

The Chelsea reservoir is currently on 57 percent. Residents are urged to use water sparingly to preserve the storage in order to avoid water disruptions.

Published: 04 Nov 2021, Resolved: 05 Nov 2021 RESOLVED

The Dumbrody 11kV Oil Circuit Breaker at Aloes Substation tripped, affecting the Dumbrody (DUM) line and surrounding areas.

Staff are working on restoring supply. No timeframe available.

We apologise for any inconvenience this has caused.

Published: 03 Nov 2021, Resolved: 05 Nov 2021 RESOLVED


CALL CENTRE AND IVR SERVICES ARE ONCE AGAIN FULLY OPERATIONAL

The Municipality wishes to update residents that the Accounts Call Center and the IVR services are now fully operational.

Residents can now log account queries by calling 041 506 5555 and access all IVR services on the Municipal App.

We thank residents for their patience.

Published: 03 Nov 2021, Resolved: 05 Nov 2021 RESOLVED

PARTS OF THE CITY MAY EXPERIENCE WATER DISRUPTIONS DUE TO CRITICAL MAINTENANCE WORK ON THE NMBM BULK WATER PIPELINE

The Municipality would like to notify residents that a planned water shutdown has been scheduled for Thursday, November 4, 2021.

Water disruptions may occur between Nooitgedagt Water Treatment Works and Chelsea reservoir due to maintenance work on the NMBM Bulk Water pipeline.

Teams have done preliminary work in order to shorten the outage.

The maintenance will include the replacement of several valves as well as the welding of a burst pipe.

Additionally, teams will take advantage of this time to replace bearings and seals at the Motherwell Pumpstation.

This will necessitate the complete shutdown of the Motherwell Pumpstation, resulting in water shortages if storage is depleted.

Water tanker positions will also be communicated via the NMBM website and social media pages, and can be enquired about by calling the Service Delivery Call Centre at 0800 20 5050. 

Residents will be provided with regular progress updates.

Areas that may experience disruptions include:

1. Rowallan Park

2. Francis Evatt Park

3. Hunters Retreat

4. Bay West

5. Parsonsvlei / Westbrook

6. Morningside

7. Kabega Park

8. Sherwood

9. Westering

10. Cotswold

11. Helenvale

12. Malabar

13. Parts of Schauderville

14. Framesby

15. Sunridge Park

16. Parts of Lorraine

17. Parts of Theescombe

18. Kamma Park

19. Bethelsdorp

20. Aspen Heights

We apologise for the inconvenience caused.

Published: 03 Nov 2021, Resolved: 04 Nov 2021 RESOLVED

URGENT ALERT!!!

ELECTRICITY FAULTS CALL CENTRE (041 506 5595) LINE TEMPORARILY UNAVAILABLE

November 2, 2021

Please be advised that the 041 506 5595 Electricity Faults Call Centre line is currently unavailable due to faulty air conditioning at the Eric Tindale Building, which has impacted the server.

Technicians will be on-site tomorrow morning to investigate and resolve the problem.

Until this issue is resolved, the Electricity Faults Call Centre can be reached at 041 374 4434.

We sincerely apologise for any inconvenience.


Published: 03 Nov 2021, Resolved: 04 Nov 2021 RESOLVED

Coega 11kV Circuit Breaker tripped at Aloes substation, affecting Aloes, Coega, Hougham Park and surrounding areas.

Staff working to restore supply, no timeframe available.

Residents are encouraged to report electrical faults to 041 374 4434.

We apologise for the inconvenience caused.

Published: 02 Nov 2021, Resolved: 05 Nov 2021 RESOLVED


ACCOUNTS CALL CENTRE AND IVR SERVICES TEMPORARILY OFFLINE

The Municipality wishes to advise residents that due to an challenge with the server room's air conditioning, all servers have been turned off to prevent damage.

As a result, the Accounts Call Center at 041 506 5555 and all IVR services are temporarily unavailable.

Technicians will be on-site tomorrow morning to investigate and resolve the problem.

We apologise for the inconvenience caused.

Published: 02 Nov 2021, Resolved: 03 Nov 2021 RESOLVED

Eskom just implemented STAGE 2 load shedding as from 16:00 today (Tuesday, 2 November 2021) until 05:00 tomorrow (Wednesday, 3 November 2021)

Tuesday, 2 November 2021

16H00 - 18H30: Groups 14, 19

18H00 - 20H30: Groups 15, 1

20H00 - 22H30: Groups 16, 2

22H00 - 00H30: Group 17, 3


Wednesday, 3 November 2021

00H00 - 02H30: Groups 18, 4

02H00 - 04H30: Groups 19, 5

04H00 - 05H30: Groups 1, 6

All schedules available at https://www.nelsonmandelabay.gov.za/page/loadshedding

and in the document library:

https://www.nelsonmandelabay.gov.za/documentslist?catID=58

POWER OUTAGES AFTER LOAD SHEDDING

Please note that when a group / area has been switched off for load shedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a load shedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.

This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.

Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of load shedding.

Published: 02 Nov 2021, Resolved: 05 Nov 2021 RESOLVED

EMERGENCY WATER SHUTDOWN OF THE CHURCHILL PIPELINE POSTPONED

The Municipality would like to inform residents that the planned shutdown of the Churchill pipeline scheduled for Wednesday, November 3, 2021 has been postponed due to unforeseen circumstances.

The rescheduled date and time for this shutdown will be published later this week.

We sincerely apologise for any inconvenience.

Published: 02 Nov 2021, Resolved: 05 Nov 2021 RESOLVED

EMERGENCY WATER SHUTDOWN OF THE CHURCHILL PIPELINE

The Municipality would like to inform residents that a 24-hour shutdown of the Churchill pipeline is required in order to perform critical leak repairs.

The shutdown will commence tomorrow, Wednesday, November 3rd, 2021. Water supply is expected to be restored tomorrow evening.

A critical joint fail will be repaired using a specialized seal. One of the two pipelines will be isolated which means the output will be reduced however, water will still be entering the supply zones.

Storage reservoirs will be filled and we anticipate that bulk water supply to be restored prior to storage levels being depleted.

We urge residents to use water only for essential purposes only during this period to prevent the depletion of storage levels.

The following areas may experience low pressure or water disruptions:

1. Parts of Walmer

2. Walmer Downs

3. Walmer Heights

4. Mangold Park

5. Glen Hurd

6. Newton Park

7. Greenacres

8. Parts of Cotsworld

9. Parts of Schauderville

10. Linkside

11. Mill Park

12. Parts of Central

13. Mount Croix

14. Perridgevale

15. Deal Party

16. North End

17. Sydenham

18. Central

19. Parts of Gelvandale

20. Summerstrand

21. Forrest Hill

22. Seaview

23. Blue Horizon Bay

The situation will be closely monitored, and water tankers will be made available should reservoir storage levels fall below a certain level.

Water tanker positions will be advertised on the NMBM website and social media pages, and can also be inquired about by calling the Service Delivery Call Centre at 0800 20 5050.

We sincerely apologise for any inconvenience.

Published: 01 Nov 2021, Resolved: 03 Nov 2021 RESOLVED

ADS 11kV Circuit Breaker tripped at the Arlington substation, affecting Arlington, LovemorePark, Schoenmakerskop, and a section of Walmer.

Staff attending to restoring of supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 29 Oct 2021, Resolved: 01 Nov 2021 RESOLVED

We are aware that there is a power outage in Summerstrand. Artisans are working on-site to restore supply.

We apologise for any inconvenience this has caused.

Published: 29 Oct 2021, Resolved: 29 Oct 2021 RESOLVED

Loadshedding stage 2

Friday, 29 October 2021

* 10H00 - 12H30: Groups 1. 6

* 12H00 - 14H30: Groups 2, 7

* 14H00 - 16H30: Groups 3, 8

* 16H00 - 18H30: Groups 4, 9

* 18H00 - 20H30: Groups 5, 10

* 20H00 - 22H30: Groups 6, 11

* 22H00 - 00H30: Group 7, 12


Saturday, 30 October 2021

* 00H00 - 02H30: Groups 8, 13

* 02H00 - 04H30: Groups 4, 14

* 04H00 - 05H30: Groups 5, 15


All schedules available at

https://www.nelsonmandelabay.gov.za/page/loadshedding

and in the document library:

https://www.nelsonmandelabay.gov.za/documentslist?catID=58

Thanks


POWER OUTAGES AFTER LOADSHEDDING

Please note that when a goup / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

Published: 28 Oct 2021, Resolved: 29 Oct 2021 RESOLVED

URGENT ALERT !!!

THE SERVICE DELIVERY CALL CENTRE WILL BE TEMPORARILY CLOSED ON FRIDAY, OCTOBER 29, 2021 FROM 10H00 TO 14H00 TO ALLOW FOR FUMIGATION.

The Municipality would like to inform residents that the Service Delivery Call Centre will be temporarily closed between 10H00 and 14H00 to allow for fumigation.

This complies with the COVID-19 workplace protocols established to protect call centre employees.

In the meantime, residents are encouraged to send their queries to waterleaks@mandelametro.gov.za or via the Municipal App.

We apologise for any inconvenience this has caused.

Published: 28 Oct 2021, Resolved: 29 Oct 2021 RESOLVED

At Kragga Kamma substation, Walmer No. 2 circuit breaker has been turned off for emergency repairs being made to pole KKW 2#19, affecting a section of Walmer.

Supply will be restored as soon as possible. No timeframe available.

We apologise for any inconvenience caused.

Published: 28 Oct 2021, Resolved: 05 Nov 2021 RESOLVED

PARTS OF KWANOBUHLE EXPERIENCING WATER DISRUPTIONS

Following the launch of the new Bloemendal /KwaNobuhle pipeline on Monday, water has been integrated into the lower parts of KwaNobuhle from Nooitgedagt Water Treatment Works.

Unfortunately, water supply has not reached some of the areas as intended and as a result, residents are experiencing intermittent disruptions.

Teams are currently on site troubleshooting the area and taking corrective actions. Water should be restored by this afternoon.

We apologises for the inconvenience caused.

Published: 28 Oct 2021, Resolved: 29 Oct 2021 RESOLVED

URGENT ALERT!!! 

SERVICE DELIVERY CALL CENTRE TEMPORARILY OFFLINE DUE TO LOADSHEDDING

October 28, 2021

The Municipality would like to inform residents that the Service Delivery Call Centre is currently offline due to load shedding.

We expect the Centre to be fully operational after the loadshedding slot at 10:30am.

In the meantime, residents can send their queries to waterleaks@mandelametro.gov.za or via the Municipal App.

We apologise for the inconvenience caused.

Published: 27 Oct 2021, Resolved: 29 Oct 2021 RESOLVED

WED, 27 OCT 2021 - LOADSHEDDING STAGE INCREASE


STAGE 4 loadshedding will be implemented from 12H00 today, Wed, 27 Oct 2021 until Fri, 29 Oct 2021 at 05H00; thereafter STAGE 2 will continue until Sat, 30 Oct 2021 at 05H00.


Wed, 27 Oct 2021

 12H00 - 14H30: Groups 16, 2, 7, 12

14H00 - 16H30: Groups 17, 3, 8, 13

16H00 - 18H30: Groups 18, 4, 9, 14

18H00 - 20H30: Groups 19, 5, 10, 15

20H00 - 22H30: Group 1, 6, 11, 16

22H00 - 00H30: Groups 2, 7, 12, 17


Thurs, 28 Oct 2021

 00H00 - 02H30: Groups 3, 8, 13, 18

02H00 - 04H30: Groups 4, 9, 14, 19

 04H00 - 06H30: Groups 5, 10, 15, 1

06H00 - 08H30: Groups 6. 11, 16, 2

08H00 - 10H30: Groups 7, 12, 17, 3

10H00 - 12H30: Groups 8, 13, 18, 4

12H00 - 14H30: Groups 9, 14, 19, 5

14H00 - 16H30: Groups 10, 15, 1, 6

16H00 - 18H30: Groups 11, 16, 2, 7

18H00 - 20H30: Groups 12, 17, 3, 8

20H00 - 22H30: Groups 13, 18, 4, 9

22H00 - 00H30: Group 14, 19, 5, 10


Fri, 29 Oct 202

00H00 - 02H30: Groups 15, 1, 6, 11

 02H00 - 04H30: Groups 16, 2, 7, 12

04H00 - 05H00: Groups 17, 3, 8, 13

05H00 - 06H30: Groups 17, 3

06H00 - 08H30: Groups 18, 4

08H00 - 10H30: Groups 19, 5

10H00 - 12H30: Groups 1. 6

12H00 - 14H30: Groups 2, 7 

14H00 - 16H30: Groups 3, 8

16H00 - 18H30: Groups 4, 9

18H00 - 20H30: Groups 5, 10

20H00 - 22H30: Groups 6, 11

22H00 - 00H30: Group 7, 12


Sat, 30 Oct 2021

00H00 - 02H30: Groups 8, 13

02H00 - 04H30: Groups 4, 14

 04H00 - 05H30: Groups 5, 15


Published: 27 Oct 2021, Resolved: 28 Oct 2021 RESOLVED

URGENT ALERT!!

THE SERVICE DELIVERY CALL CENTRE WILL BE TEMPORARILY OFFLINE FROM 22H00 TO 00H30. 

The Municipality wishes to inform residents that the Service Delivery Call Centre will be temporarily offline from 22h00 to 00h30 due to loadshedding

During this time, residents can send their queries to waterleaks@mandelametro.gov.za or through the Municipal App.

We apologise for any inconvenience this may cause.

Published: 27 Oct 2021, Resolved: 29 Oct 2021 RESOLVED

Cuyler 11kV Oil Circuit Breaker tripped at Nivensdrift substation, affecting a section of Uitenhage.

Staff are working to restore supply; no timeframe available.

We apologise for any inconvenience this has caused.

Published: 27 Oct 2021, Resolved: 29 Oct 2021 RESOLVED

Crockets Hope 11kV Oil Circuit Breaker tripped at Tembani substation, affecting MPK (Murray Park), SAL (St Albans) and a section of Greenbushes.

Staff are working to restore supply, no timeframe available. 

We apologise for the inconvenience caused.

Published: 27 Oct 2021, Resolved: 02 Nov 2021 RESOLVED

Water tankers have been deployed and can be found at the locations below:

1) Kenako Mall / Dora Nginza

2) Helenvale Community Centre

3) Missionvale Community Hall

4) Soweto on Sea, Councillors office

5) KwaZakhele Police Station

6) Gelvandale Community Hall

7) Spar, Algoa Park

Kindly note that tankers may leave to refill however, they will return to the above locations.

Published: 27 Oct 2021, Resolved: 02 Nov 2021 RESOLVED


CLARITY ON SHUTDOWN TO TAKE PLACE TODAY 

We are aware that residents are confused about the shutdown noticed sent out yesterday. Two noticed were sent out and thereafter, the shutdown on the NMBM Bulk Water pipeline was postponed.

The shutdown for planned maintenance is still going ahead today and will affect the areas below:

1. Helenvale

2. Parts of Gelvandale

3. Parts of Gelvan Park

4. Young Park

5. Missionvale

6. Zwide

7. KwaZakhele

8. Veeplaas

9. Soweto on Sea

We apologise for the inconvenience caused.

Published: 27 Oct 2021, Resolved: 27 Oct 2021 RESOLVED

URGENT ALERT !!!

SERVICE DELIVERY CALL CENTRE TEMPORARILY OFFLINE DUE TO A POWER FAILURE

October 27, 2021

The Municipality would like to inform residents that the service delivery call centre is currently offline due to a power failure that occured after loadshedding.

Residents are encouraged to turn off large appliances (stoves, geysers, pool pumps, heaters, and air conditioners) during loadshedding, as these high-power appliances typically consume a large amount of current when power is restored following loadshedding, putting a strain on the energy network.

This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on but then off again after a few minutes.

In the meantime, we encourage residents to send their queries to waterleaks@mandelametro.gov.za or via the Municipal App.

We apologise for any inconvenience this has caused.

Published: 26 Oct 2021, Resolved: 02 Nov 2021 RESOLVED

PLANNED WATER SHUTDOWN POSTPONED

Due to unforeseen circumstances, the City wishes to advise residents that the planned shutdown for October 27, 2021 has been postponed to the following week Wednesday, November 3, 2021.

A reminder notice will be sent via the NMBM social media platforms.

We appreciate the residents patience and support.

Published: 26 Oct 2021, Resolved: 05 Nov 2021 RESOLVED

PARTS OF THE CITY MAY EXPERIENCE WATER DISRUPTIONS DUE TO CRITICAL MAINTENANCE WORK ON THE NMBM BULK WATER PIPELINE.

The Municipality wishes to inform residents that a planned shutdown is scheduled for Wednesday, October 27, 2021.

Water disruptions may occur from Nooitgedagt Water Treatment Works to Chelsea reservoir due to maintenance work that will be carried out on the NMBM Bulk Water pipeline.

Teams are currently on-site doing preparatory work to reduce the shutdown duration. The maintenance will include the replacement of multiple valves and the welding of a burst.

Teams will also use this opportunity to replace bearings and seals at the Motherwell Pumpstation. This will necessitate the shutdown of the entire Motherwell Pumpstation, resulting in water shortages should storage be depleted.

Regular progress updates will be communicated. Water tanker positions will be advertised on the NMBM website and social media pages and can be enquired about by calling the Service Delivery Call Center at 0800 20 5050.

Areas that may be experiencing disruptions include:

1. Rowallan Park

2. Francis Evatt Park

3. Hunters Retreat

4. Bay West

5. Parsonsvlei / Westbrook

6. Morningside

7. Kabega Park

8. Sherwood

9. Westering

10. Cotswold

11. Helenvale

12. Malabar

13. Parts of Schauderville

14. Framesby

15. Sunridge Park

16. Parts of Lorraine

17. Parts of Theescombe

18. Kamma Park

19. Bethelsdorp

20. Aspen Heights

We apologise for the inconvenience caused.

Published: 26 Oct 2021, Resolved: 27 Oct 2021 RESOLVED

Stage 2 loadshedding will be implemented from 09H00 to Saturday, 30 October 2021 at 05H00.

Wednesday, 27 October 2021

* 00H00 - 02H30: Groups 10, 15

* 02H00 - 04H30: Groups 11, 16

* 04H00 - 06H30: Groups 12, 17

* 06H00 - 08H30: Groups 13, 18

* 08H00 - 10H30: Groups 14, 19

* 10H00 - 12H30: Groups 15, 1

* 12H00 - 14H30: Groups 16, 2

* 14H00 - 16H30: Groups 17, 3

* 16H00 - 18H30: Groups 18, 4

* 18H00 - 20H30: Groups 19, 5

* 20H00 - 22H30: Group 1, 6

* 22H00 - 00H30: Groups 2, 7

Thursday, 28 October 2021

* 00H00 - 02H30: Groups 3, 8

* 02H00 - 04H30: Groups 4, 9

* 04H00 - 06H30: Groups 5, 10

* 06H00 - 08H30: Groups 6. 11

* 08H00 - 10H30: Groups 7, 12

* 10H00 - 12H30: Groups 8, 13

* 12H00 - 14H30: Groups 9, 14

* 14H00 - 16H30: Groups 10, 15

* 16H00 - 18H30: Groups 11, 16

* 18H00 - 20H30: Groups 12, 17

* 20H00 - 22H30: Groups 13, 18

* 22H00 - 00H30: Group 14, 19

Friday, 29 October 2021

* 00H00 - 02H30: Groups 15, 1

* 02H00 - 04H30: Groups 16, 2

* 04H00 - 06H30: Groups 17, 3

* 06H00 - 08H30: Groups 18, 4

* 08H00 - 10H30: Groups 19, 5

* 10H00 - 12H30: Groups 1. 6

* 12H00 - 14H30: Groups 2, 7

* 14H00 - 16H30: Groups 3, 8

* 16H00 - 18H30: Groups 4, 9

* 18H00 - 20H30: Groups 5, 10

* 20H00 - 22H30: Groups 6, 11

* 22H00 - 00H30: Group 7, 12

Saturday, 30 October 2021

* 00H00 - 02H30: Groups 8, 13

* 02H00 - 04H30: Groups 4, 14

* 04H00 - 05H30: Groups 5, 15

All schedules available at

https://www.nelsonmandelabay.gov.za/page/loadshedding

and in the document library:

https://www.nelsonmandelabay.gov.za/documentslist?catID=58

Thanks

POWER OUTAGES AFTER LOADSHEDDING

Please note that when a goup / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.

This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.

Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

Published: 25 Oct 2021, Resolved: 29 Oct 2021 RESOLVED

North Downs Substation oil circuit breaker tripped, affecting parts of Algoa Park.

Staff are working to restore supply, no timeframe available.

We apologise for any inconvenience this has caused.

Published: 25 Oct 2021, Resolved: 26 Oct 2021 RESOLVED

Stage 2 loadshedding will be implemented from 18H00 tonight to 05H00 tomorrow morning.

Monday, 25 October 2021

* 18H00 - 20H30: Groups 14, 19

* 20H00 - 22H30: Groups 15, 1

* 22H00 - 00H30: Groups 16, 2

Tuesday, 26 October 2021

* 00H00 - 02H30: Groups 17, 3

* 02H00 - 04H30: Groups 18. 4

* 04H00 - 05H30: Groups 19, 5

All schedules available at https://www.nelsonmandelabay.gov.za/page/loadshedding

and in the document library: https://www.nelsonmandelabay.gov.za/documentslist?catID=58

Published: 25 Oct 2021, Resolved: 25 Oct 2021 RESOLVED

St Benedict 11kV Oil Circuit Breaker tripped at Bethelsdorp substation, affecting Salsoneville, West End and surrounding areas.

Staff are working to restore supply; no timeframe available.

We apologise for the inconvenience caused.

Published: 24 Oct 2021, Resolved: 25 Oct 2021 RESOLVED

At Bethelsdorp substation, the Bethelsdorp Mini OCB tripped, affecting Missionvale, a section of Algoa Park and the surrounding areas.

Staff are working to restore supply, no timeframe available.

We apologise for any inconvenience this may have caused.

Published: 23 Oct 2021, Resolved: 25 Oct 2021 RESOLVED

POWER ALERT 1

Stage 2 loadshedding will be implemented till Monday in order to replenish emergency generation reserves for the week ahead.

Mon, 25 Oct

00:00-02:30 Group 5 & 10

02:00-04:30 Group 6 & 11

04:00-05:30 Group 7 & 12

Published: 23 Oct 2021, Resolved: 24 Oct 2021 RESOLVED

The Jet Stores substation has been shut down owing to a fire damage that has affected a section of Govan Mbeki Avenue (Main St), Central and the surrounding areas.

Staff are working on restoring supply, however, there is no estimated timeframe.

We apologise for the inconvenience caused.


Published: 22 Oct 2021, Resolved: 26 Oct 2021 RESOLVED

WATER DISRUPTIONS MAY BE EXPERIENCED IN PARTS OF THE CITY DUE TO A POWER FAILURE

The Municipality wishes to inform residents that a power failure in Motherwell has affected the booster pump station. This is currently preventing the transfer of water supply from Nooitgedagt Water Treatment Works to Chelsea reservoir.

Reservoir storage levels are dropping and this may result in residents experiencing water disruptions should storage be depleted before power supply is restored. There is no timeframe for when power supply will be restored.

Areas that may be experiencing disruptions include:

1. Rowallan Park
2. Francis Evatt Park
3. Hunters Retreat
4. Bay West
5. Parsonsvlei / Westbrook
6. Morningside
7. Kabega Park
8. Sherwood
9. Westering
10. Cotswold
11. Helenvale
12. Malabar
13. Parts of Schauderville
14. Framesby
15. Sunridge Park
16. Parts of Lorraine
17. Parts of Theescombe
18. Kamma Park
19. Bethelsdorp
20. Aspen Heights

We apologise for the inconvenience.

Published: 22 Oct 2021, Resolved: 27 Oct 2021 RESOLVED

UPDATE ON THE ELECTRICAL OUTAGE AFFECTING THE MOTHERWELL BOOSTER PUMP

The Municipality would like to inform residents that all power to the Motherwell Booster Pumps has been restored.
However, unfortunately the pumping system from Nooitgedagt ran emplty and has to be filled up again before the booster pump stations can restart.

Should supply meet the demand, the system will recover overnight and no water disruptions will be experienced.

We urge residents to use water sparingly to ensure that the demand does not outweigh supply.

Published: 21 Oct 2021, Resolved: 23 Oct 2021 RESOLVED

The Motherwell North line tripped at the Motherwell Main substation, affecting sections Motherwell NU12, NU29, and surrounding areas. 

Staff are attending to restoration of supply, however at this stage there is no estimated time period for completion of the work. 

We apologise for the inconvenience caused.

Published: 20 Oct 2021, Resolved: 23 Oct 2021 RESOLVED

At Lorraine sub, Local CB tripped affecting Lorraine, Kamma Park, Lorraine outage also affecting KKT (Kragga Kamma Tee), TBU (Tembani / Butterfield) lines, Sherwood, THC (Theescombe) and SEA (Seaview) lines. 

Staff attending to outage, no timeframe.

We apologise for the inconvenience caused.

Published: 20 Oct 2021, Resolved: 23 Oct 2021 RESOLVED

Northdowns No1 66kV CB tripped at Ditchling substation, affecting Algoa Park, Yound Park, Marais Township, Gelvan Park, Shatterprufe, Cadles, Ferroform, Eveready, Livingstone Hospital, Willard and the surrounding area. 

Staff are working to restore supply; no timeframe available. 

We apologise for any inconvenience this may have caused.

Published: 18 Oct 2021, Resolved: 20 Oct 2021 RESOLVED

UPDATE ON WATER DISRUPTIONS IN KWANOBUHLE DUE TO WORK DONE ON THE BLOEMENDAL / KWANOBUHLE PIPELINE

The reservoirs that supply KwaNobuhle have risen slightly, bringing some relief to low-lying areas.

At the moment, there is minimal water supply in high-lying areas due to limits on water abstraction from the Kouga dam.

Simultaneously, Water and Sanitation teams are currently working on the Bloemendal / KwaNobuhle pipeline tie-in. Which will water from Nooitgedacht.

The work is scheduled to be completed today. Following the completion of the work, the water supply will be opened, and the team will inspect the pipeline for leaks.

If no leaks are found, water will be supplied from Nooitgedacht to parts of KwaNobuhle.

We apologise for any inconvenience this has caused.

Published: 17 Oct 2021, Resolved: 20 Oct 2021 RESOLVED

UPDATE ON WATER DISRUPTIONS IN KWANOBUHLE DUE TO WORK DONE ON THE BLOEMENDAL / KWANOBUHLE PIPELINE

Teams are currently working on the final section of the Bloemendal / Kwanobuhle Pipeline prior to the tie-in.

The tie-in, however, will take place tomorrow due to rain and other unforeseen circumstances.

We apologise for any inconvenience this may have caused.

Published: 17 Oct 2021, Resolved: 20 Oct 2021 RESOLVED

WATER OUTAGES IN KWANOBUHLE AS A RESULT OF BLOEMENDAL/KWANOBUHLE PIPELINE WORK 

The Municipality would like to inform residents that teams from Water & Sanitation are currently working on connecting the Bloemendal / KwaNobuhle Pipeline, and reservoirs 3 and 4 have been disconnected to facilitate the connection. Additionally, teams are attempting to accelerate the construction of this pipeline in order to bring water to KwaNobuhle from Nooitgedacht. As a result of the ongoing drought and limits placed on the Kouga Dam, there is not enough water being supplied to the area. Water trucks have been dispatched to the following areas: 1. Close to the Municipal Depot on Ponana Tini Road.

 2. Corner Mondile Street and Ponana Tini Road. 

The operation is expected to be completed by the end of the day, with water supply restored by tomorrow morning. We apologise for any inconvenience this may have caused.

Published: 17 Oct 2021, Resolved: 20 Oct 2021 RESOLVED

Lake Farm 6kV OCB tripped at Tembani substation, affecting Lake Farm, Butterfield, and Seaview Pumps.

Staff are working to restore supply; no timeframe available.

We apologise for any inconvenience this has caused.


Published: 14 Oct 2021, Resolved: 17 Oct 2021 RESOLVED

POWER ALERT 1

The Municipality wishes to inform residents that loadshedding was ceased at 05:00 today, as per a statement released by Eskom on Wednesday 13 October 2021. However, huge systemic risks exist, and loadshedding might be implemented at short notice.


Published: 14 Oct 2021, Resolved: 22 Oct 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWNS for maintenance purposes. 

Note: All are weather permitting.

Wednesday, 20 October 2021

Time: 8:30 - 16:00
Areas: Dickens Street, Hallack Road, Central

Please treat all installations as "LIVE"
Electricity & Energy Directorate:
Call Centre: 041 506 5595
 

Published: 13 Oct 2021, Resolved: 14 Oct 2021 RESOLVED

Busbodies 6kV Circuit Breaker tripped at Cadles substation, affecting a section of Neave Industrial and surrounding areas.

Staff are working to restore supply; no timeframe available.

We apologise for any inconvenience this has caused.

Published: 12 Oct 2021, Resolved: 14 Oct 2021 RESOLVED

A SECTION OF UITENHAGE WITHOUT ELECTRICITY SUPPLY AS A RESULT OF THE VANDALISM OF THE MOSEL SUBSTATION

October 12, 2021

The Municipality wishes to inform citizens that due to damage and theft at the Mosel substation last night, a section of Uitenhage is without electricity.

17 substations throughout the Metro have been vandalised in the last two months, with earthing neutral bars, streetlight controls, oil circuit break controls, and transformer tails stolen. Nothing is spared by the thieves.

Residents are encouraged to call 041 506 5500 to report criminal activity in the vicinity of our substations.

Staff is repairing the damage at the Mosel substation; no timeframe given.

We apologise for the inconvenience caused.

#SayNoToVandalism #ItImpactsEveryone


Published: 12 Oct 2021, Resolved: 14 Oct 2021 RESOLVED

The GIM 1/1 22kV Oil Circuit Breaker at Greenbushes Industrial substation tripped, affecting Greenbushes, Mission Road, and Kuyga.


Staff are working to restore supply, no timeframe available.


We apologise for the inconvenience caused.

Published: 10 Oct 2021, Resolved: 14 Oct 2021 RESOLVED

We are aware of the power outage affecting a portion of KwaNobuhle. This is due to vandalism and cable theft.

Supply will restored in the morning, no timeframe available.

We would like to encourage residents to report acts of vandalism and criminal activity involving municipal property anonymously by calling 041 506 5500.

#SayNoToVandalism 

#ItAffectsUsAll

Published: 10 Oct 2021, Resolved: 11 Oct 2021 RESOLVED

 Circuit Breaker at the Greenbushes Industrial substation tripped, affecting Mission Road, Kuyga and the surrounding area.

Staff are working on restoring supply; no timeframe available.

We apologise for the inconvenience caused.

Published: 10 Oct 2021, Resolved: 10 Oct 2021 RESOLVED

At Summit substation, Gamtoos and Loerie 22kV lines switched off for emergency work.

Affecting Loerie, GVK(Vaalkrans), Gamtoos Pumps and NFL (Nocton Farms).

Staff are attending to restoration of supply. No timeframe available.

We apologise for the inconvenience caused.

Published: 09 Oct 2021, Resolved: 10 Oct 2021 RESOLVED

SERVICE DELIVERY CALL CENTRE TEMPORARILY OFFLINE DUE TO LOADSHEDDING 

October 9, 2021 The Municipality would like to inform residents that the service delivery call centre is currently offline due to loadshedding. The generator has been activated, and we will be back soon; however, calls may take some time to activate. In the meantime, we encourage residents to send their queries to waterleaks@mandelametro.gov.za or via the Municipal App. We apologise for any inconvenience this has caused.

Published: 07 Oct 2021, Resolved: 14 Oct 2021 RESOLVED

LOADSHEDDING:

Eskom confirm all loadshedding ceased until further notice. Supply to affected areas has been restored.

Published: 07 Oct 2021, Resolved: 15 Oct 2021 RESOLVED

LEAK AT FAIRVIEW RESERVOIR CAUSES WATER DISRUPTIONS

The Municipality wishes to inform residents that due to a leak at the Fairview reservoir, Newton Park and Greenacres may experience water supply disruptions.

There is a team currently working on-site to repair the leak. It is envisaged that repairs should be completed and water supply will be restored by this evening.

Water tankers have been deployed to the locations below:

1. 2nd Avenue, Newton Park (near Dischem)

2.Greenacres Hospital

3. Moore Dyke sports field, Schauderville

We sincerely apologise for the inconvenience caused.

Published: 07 Oct 2021, Resolved: 09 Oct 2021 RESOLVED

MFANASEKHAYA GQOBOSE CUSTOMER CARE CENTRE TEMPORARILY CLOSED

The Municipality wishes to inform residents that the Mfanasekhaya Gqobose (Old City Treasure) customer care centre is temporarily closed due to a strike outside the building.

However, the Customer Care Call Centre remains operational and may be reached at 041 506 5555 or by email at customercare@mandelametro.gov.za

Residents can also visit other Customer Care Centres that remain open.

We sincerely apologise for any inconvenience this has caused.

Published: 06 Oct 2021, Resolved: 07 Oct 2021 RESOLVED

Swan, Woodpecker, Acacia, Penguin, and Waterworks substations have been shut down owing to vandalism.

Affecting Gamble, Rosedale and surrounding areas.

Staff are attending to restoration of supply, no estimated time period.

We apologise for any inconvenience this may have caused.

Residents are encouraged to call 041 506 5500 to report incidents of vandalism and criminal activities involving municipal property.

#SayNoToVandalism

#ItAffectsUsAll

Published: 03 Oct 2021, Resolved: 07 Oct 2021 RESOLVED

WATER DISRUPTIONS EXPERIENCED IN PARTS OF DESPATCH

The team has completed the installation of two valves and is currently working on the strainer filter at Tulbach Reservoir.

Since the installation of the first valve was completed, the majority of households have noticed an improvement in their water pressure.

We apologise for any inconvenience this has caused and thank residents for their continued patience.

Published: 03 Oct 2021, Resolved: 07 Oct 2021 RESOLVED


UPDATE ON WATER DISRUPTIONS EXPERIENCED IN PARTS OF DESPATCH

Maintenance teams are on-site but unfortunately, they are unable to carry out repairs as the burst is located under the HF Verwoerd bridge.

Isolating valves are currently being installed to isolate the burst pipe. Thereafter, an alternative water supply feed is being investigated to provide water while the repairs are being carried out. The alternative supply will only be open once the burst has been completely isolated.

Teams are excavating to find the pipeline along the railway line to install the 2nd isolation valve. The third isolation valve will be installed on the other side of the bridge and this also requires extensive excavation. 

Contractors and NMBM plumbers are working on two separate sites to affect repairs and restore water supply. We are hopeful that water supply will be restored today.

As a temporary solution, water tankers have been deployed to the locations below:

1. Bree Street, Windsor Park

2. Paul Kruger Street, Heuwelkruin

3. Boom Street, Retief

4. Godolozi Street, KwaNobuhle

We sincerely apologise for the inconvenience caused and thank residents for their continued patience.

Published: 03 Oct 2021, Resolved: 07 Oct 2021 RESOLVED

WATER DISRUPTIONS IN PARTS OF DESPATCH

Unfortunately, teams were unable to complete any repairs last night as a result of inclement weather, which made it difficult for them to determine the source of the leak.

Teams will be on site this morning to conduct additional investigations.

We would like to express our sincere apologies for the inconvenience caused this and encourage residents to continue to use water sparingly.

Published: 02 Oct 2021, Resolved: 07 Oct 2021 RESOLVED


WATER DISRUPTIONS IN PARTS DESPATCH

The Municipality wishes to update residents that water disruptions are currently being experienced in parts of Despatch, namely Retief.

Unfortunately, the initial repair affected by the NMBM plumbers wasn’t successful and additional resources have been requested.

Should the materials (valves) be sourced, repairs should then be concluded by tomorrow afternoon.

We sincerely apologise for the inconvenience caused and encourage residents to use water sparingly.

Published: 01 Oct 2021, Resolved: 03 Oct 2021 RESOLVED

UPDATE ON THE VANDALISED DITCHLING SUBSTATION 

October 2, 2021 

The Municipality would like to inform residents that repairs to the vandalised Ditchling substation will take longer than anticipated. 

The work was scheduled to be completed by 18h00, however due to difficulties with oil pumping, the repairs will be delayed by four hours. 

We apologise for any inconvenience this may have caused. #SayNoToVandalism #ItAffectsUsAll 

Areas affected:

  • Parsons Hill 
  • Mill Park
  • Newton Park 
  • Glen Hurd
  • North End 
  • Steytler Township
  • Park Drive 
  • Mount Croix
  • Greenacres 
  • Richmond Hill
  • Kensington
  • Sydenham
  • Central 
  • North End

Published: 30 Sep 2021, Resolved: 07 Oct 2021 RESOLVED

 At Rowallan Park, 132/11kV transformers 1 and 2 tripped, affecting a considerable portion of Rowallan, Westbrook, Kabega Park and surrounding areas.

Standby staff are working to restore supply. No timeframe available.

Residents are encouraged to report electrical faults on 041 506 5595.

We apologise for the inconvenience caused.


Published: 30 Sep 2021, Resolved: 07 Oct 2021 RESOLVED

WATER DISRUPTIONS EXPERIENCED IN DESPATCH DUE TO REPAIR ON THE CHATTY DIP

We are aware of the intermittent water disruptions affecting Despatch.

This is as a result of the repairs that were carried out on the bulk water delivery system on the Chatty dip. It was necessary to isolate the supply at the point where the burst occurred.

This has had an impact on the supply to Reservoir Hills, resulting in sporadic service interruptions.

The repair work at the Chatty dip has been completed, and the supply line has been re-opened to allow the Chatty reservoir to fill and supply to be pumped into Reservoir Hills.

According to current projections, water should be restored by tomorrow.

A list of available water tanker positions is available on the NMBM website and social media pages, and can also be enquired about by phoning the Service Delivery Call Center at 0800 20 5050.

We appreciate the residents' patience during this time and truly apologise for any inconvenience this has caused.

Published: 30 Sep 2021, Resolved: 02 Oct 2021 RESOLVED

THE SERVICE DELIVERY CALL CENTRE WILL BE TEMPORARILY CLOSED ON FRIDAY, OCTOBER 1, 2021 IN ORDER TO ALLOW FOR FUMIGATION

September 30, 2021

The Service Delivery Call Centre will be temporarily closed between 12:30 and 16:00 on Friday 01 October 2021 to enable for fumigation as part of the workplace COVID-19 safety procedures.

Residents can send inquiries to waterleaks@mandelametro.gov.za or via the Municipal App during this time.

We thank the residents for their patience and cooperation and we apologise for any inconvenience this has caused.


Published: 29 Sep 2021, Resolved: 30 Sep 2021 RESOLVED

UPDATE ON WATER DISRUPTIONS OCCURING IN PARTS OF THE CITY AS A RESULT OF A BURST PIPE ON THE EAST / WEST TRANSFER PIPELINE.

Teams continued the repair work on-site during the course of today, however repair work had to be suspended as welding could not take place in the rain.

Repairs will resume immediately when the rain stops.

The Stanford Road booster pump station continues to pump around 71 Ml/D. The Chelsea reservoir level is currently around 18 percent, meaning that a considerable percentage of recovery has taken place.

Residents are urged to continue using water for essential use only as the high-lying areas will remain vulnerable while the system recovers.

We thank residents for their continued patience and sincerely apologise for the inconvenience caused.

Published: 29 Sep 2021, Resolved: 30 Sep 2021 RESOLVED

WATER TANKER POSITIONS FOR THE WESTERN AREAS

September 29, 2021

Water tankers have been deployed to the locations below:

1) Rowan Street, Rowallan Park

2) Louis Dubb Old Age Home

3) Hunters Retreat Spar

4) Sherwood Spar

5) Roaming in Barcelona and Helenvale

6) Moore Dyke field, Schauderville

7) Linton Grange Pnp

8) Roaming Grogro area, Sherwood

Tankers may leave to refill, however they will return to the above locations.

Residents will be able to collect water at these locations until 21:00 this evening.

We sincerely apologise for the inconvenience caused and encourage residents to use water for essential purposes only.

Published: 29 Sep 2021, Resolved: 30 Sep 2021 RESOLVED

Steve Biko, Sakhasonke Circuit Breakers tripped at Arlington substation, affecting a part of Walmer, Walmer Location.

There is no timeframe for staff to restore supply.

We apologise for any inconvenience this has caused.

Published: 29 Sep 2021, Resolved: 29 Sep 2021 RESOLVED

Supply to the DLP (Driftsands / Lovemore Park) line has been cut off. Staff members are working on restoring supplies; there is no estimated time period.


We apologise for the inconvenience caused. 

Published: 29 Sep 2021, Resolved: 30 Sep 2021 RESOLVED

UPDATE ON WATER DISRUPTIONS OCCURING IN PARTS OF THE CITY AS A RESULT OF A BURST PIPE ON THE EAST / WEST TRANSFER PIPELINE.

The Chelsea reservoir's water level has risen to a little beyond 10 percent of its capacity. Water supply should be available to all residents in the Western Areas.

Residents who are still experiencing water disruptions in the previously affected areas should contact the Service Delivery Call Centre at 0800 20 50 50 or via the NMBM App.

However, because there has not been sufficient time for storage to accumulate, the system remains vulnerable.

It appears that there is a strong demand on the system, according to our pressure and flow monitoring. In normal circumstances, the 82Ml/day flow rate would be sufficient to construct storage, but it is now being absorbed entirely by the reticulation system.

Furthermore, there is frequently a spike in demand in the morning as people prepare for the day ahead, which is worsened by the fact that the system has been nearly empty for such an extended period of time.

Consumers should avoid stockpiling because this will increase demand during peak periods.

We thank residents for their continued patience and sincerely apologise for the inconvenience caused.

Published: 28 Sep 2021, Resolved: 30 Sep 2021 RESOLVED

Planned Electricity Shutdown

Date: Wednesday, 29 September 2021 (Weather permitting)

Time: 08:30 to 17:00

Affected Areas:

  • Villiers Road
  • Fordyce Road
  • Prospect Road
  • Heugh Road (7th to 8th Avenues)

Please treat all installations as "LIVE"

Published: 28 Sep 2021, Resolved: 30 Sep 2021 RESOLVED

ON WATER DISRUPTIONS OCCURING IN PARTS OF THE CITY AS A RESULT OF A BURST PIPE ON THE EAST / WEST TRANSFER PIPELINE.

The burst pipe has been isolated and water supply is running through a second pipe allowing the system to fill up. As a result of these efforts, residents are starting to get water supply again.

The water pressure will also fluctuate, especially in the late afternoon and early evening due to the increase in demand. The pressure will stabilize later in the evening as demand decreases.

The repairs to the broken pipe in the Chatty riverbed is progressing and repairs are anticipated to be completed tomorrow evening.

As the NMBM water supply system remains to be vulnerable during the drought, citizens are requested to use water sparingly.

We sincerely apologise for the inconvenience caused.

Published: 28 Sep 2021, Resolved: 30 Sep 2021 RESOLVED

WATER TANKER POSITIONS FOR THE WESTERN AREAS

Water tankers have been deployed to the locations below:

1) Roaming in Barcelona area

2) Roaming in Malabar area

3) Roaming in Gelvandale area

4) Roaming in Parkside area

5) Verdun Road, Checkers

6) Jose Pearson Hospital

7) Hunters Retreat Spar

8) Sherwood Spar

9) Welcome Avenue and Kragga Kamma Road, Theescombe

10) Moore Dyke field, Schauderville

Tankers may leave to refill, however they will return to the above locations.

Residents will be able to collect water at these locations until 21:00 this evening.

We sincerely apologise for the inconvenience caused and encourage residents to use water for essential purposes only.

Published: 28 Sep 2021, Resolved: 30 Sep 2021 RESOLVED

WATER DISRUPTION UPDATE 

The Municipality wishes to inform residents and businesses that the resevoir level at the Airport Zone has increased overnight to 15.99%, meaning that South End, Humewood and surrounding areas will now have water supply.

On the Chelsea zone, progress has been made overnight to isolate the damaged section of the pipeline. The pipeline has been drained and the excavation equipment delivered on site.

Yesterday afternoon on inspection of the whole pipeline, the teams discovered a pipe burst in the Chatty river.

This burst resulted in the pressure in the pipeline increasing and the pump station output was increased to 76 Ml/d. Chelsea reservoir is at 8.6% this morning.

A third pump has been started and the pump station output has increased to 88 Ml/d.

Water has started to recover to the lower parts of the zone, but the upper areas remain vulnerable.

With the morning usage, pressure is expected to drop and fluctuate during the day.

Water trucks will remain deployed until water is fully restored as some areas will continue to get intermittent supply.

Residents and businesses are requested to continue to use water only for essential use.

We apologise for the inconvenience caused.

Published: 27 Sep 2021, Resolved: 28 Sep 2021 RESOLVED

UPDATE ON WATER DISRUPTIONS OCCURING IN PARTS OF THE CITY AS A RESULT OF A BURST PIPE ON THE EAST / WEST TRANSFER PIPELINE.

The Municipality wishes to update residents that ten (10) additional water tankers have been added to the 10 that has been there for the duration of today. This has been done to make sure that the City meets the demand. In total there are twenty (20) water tankers available.

These tankers have been deployed to the locations below:

1) Roaming in Malabar, Extension 6

2) Hunters Retreat Spar

3) Sherwood Spar

4) Verdun Road, Checkers

5) Welcome Street & Kragga Kamma Road, Theescombe

6) Louis Dubb Old Age Home

7) Van Der Kemp Street, Parkside

8) Sunridge Park Mall

9) Linton Grange PnP

Tankers may leave to refill, however they will return to the above locations.

Residents will be able to collect water at these locations until 21:00 this evening and resume again tomorrow from 05h00.

We sincerely apologise for the inconvenience caused and encourage residents to use water for essential purposes only.

Published: 27 Sep 2021, Resolved: 28 Sep 2021 RESOLVED


UPDATE ON THE WATER DISRUPTIONS

The Municipality would like to inform residents that the water pressure at the Standford Road pump station has reduced significantly.

The technicians were able to fix a burst that was suspected to be the cause of the low pressure on the pumps. Although the pipe has been repaired and re-opened, the pressure has remained too low to allow for the installation of a third pump, since only roughly 60 million litres of water per day is being pumped to the western areas.

Water is still being supplied, but it is being used entirely by the lower-lying areas, leaving nothing for the higher-lying parts.

This is the third burst discovered since the pipeline's repair operations began. As a result, the repair period is considerably lengthy.

The teams are currently troubleshooting to determine whether or not there are any more serious issues. An update will be sent as soon as possible.

Water tankers have been deployed to the locations below:

1) Roaming in Barcelona.

2) Verdun Road, Checkers.

3) Airport.

4) Hunters Retreat Spar.

5) Sherwood Spar.

6) Schauderville Moore Dyke.

7) Roaming in Malabar, Extension 6.

8) Linton Grange PnP

9) Roaming in Gelvandale and Parkside

10) La Provinc, Old Seaview Road

We appeal to residents in the low-lying areas to please reduce their water consumption.

We would like to express our sincere apologies for any trouble this has caused.

Published: 26 Sep 2021, Resolved: 28 Sep 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON WATER DISRUPTIONS OCCURING IN PARTS OF THE CITY AS A RESULT OF A BURST PIPE ON THE EAST / WEST TRANSFER PIPELINE.

The Municipality wishes to inform residents that the pipeline has been repaired and opened. The pumps are running and are pumping a flow of 65 million liters per day.

The maintenance teams have patrolled the lines and no major bursts or leaks were found. Therefore, the main reason for the reduced flow being pumped, can only be attributed to the higher than expected water demand on the supply system.

The maintenance teams will continue to check the major pipelines and the pump stations.

We sincerely apologise for the inconvenience caused and encourage residents to use water for essential purposes only.

Published: 26 Sep 2021, Resolved: 28 Sep 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON WATER DISRUPTIONS OCCURING IN PARTS OF THE CITY AS A RESULT OF A BURST PIPE ON THE EAST / WEST TRANSFER PIPELINE.

The Municipality wishes to update residents that all repairs were completed successfully and are holding firm.

As indicated yesterday, the priming of the system is complete. This was done slowly to prevent any latent bursts. The bypass and valves are fully opened and about 80 mega litres per day is being pumped from East to West.

All western reservoirs have water from the overnight recovery and will continue to fill up during the day. Certain areas, especially those closer located to Greenbushes will have low pressure for an extended period.

We sincerely apologise for the inconvenience caused and encourage residents to use water for essential purposes only.

Published: 25 Sep 2021, Resolved: 28 Sep 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON WATER DISRUPTIONS OCCURING IN PARTS OF THE CITY AS A RESULT OF A BURST PIPE ON THE EAST / WEST TRANSFER PIPELINE.

The teams have completed the second leak repair. No welding was required as the problem was not a seam line crack, but a slipped Viking Johnson (VJ) coupling that has since been tightened.

Teams are backfilling the soil that has been excavated from the site and will then start priming the pipe. The bypass will then slowly be opened at Stanford Road pumpstation.

Many reservoirs have run critically low and therefore, recovery will take place gradually overnight. Residents should have water supply by tomorrow morning.

We sincerely apologise for the inconvenience caused.

Published: 25 Sep 2021, Resolved: 28 Sep 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON WATER DISRUPTIONS OCCURING IN PARTS OF THE CITY AS A RESULT OF A BURST PIPE ON THE EAST / WEST TRANSFER PIPELINE.

Water tankers have been deployed to the locations below:

1) Roaming in Barcelona.

2) Verdun Road, Checkers.

3) Hunters Retreat Spar.

4) Sherwood Spar.

5) Schauderville, Moore Dyke.

6) Roaming in Malabar, Extension 6.

7) Linton Grange PnP

8) Roaming in Gelvandale and Parkside

9) La Provinc, Old Seaview Rd

Kindly note that tankers may leave to refill however, they will return to the above locations.


Published: 25 Sep 2021, Resolved: 28 Sep 2021 RESOLVED

URGENT ALERT!!!


UPDATE ON WATER DISRUPTIONS OCCURING IN PARTS OF THE CITY AS A RESULT OF A BURST PIPE ON THE EAST / WEST TRANSFER PIPELINE.

The Municipality wishes to update residents that the repair to the initial burst was completed late last night.

Fixing of this leak was delayed as a result of a broken sewer line. Sewerage ran into the trench and had to be rerouted before work on the repair could continue.

Due to security risks, the repair team was forced to leave the site around 19:45. They are back on-site this morning and are currently replacing the soil that had been excavated to execute the repair. A second repair team and tractor loader backerhoe (TLB) has been requested to speed up the work.

The secondary leak is being excavated and it is suspected that there is a seam line burst. A welder will be brought on-site to repair the burst once the site is completely excavated.

Water tankers will be made available and their locations will be communicated on the NMBM Facebook and Twitter pages and can also be enquired about by calling the service delivery call centre at 0800 20 50 50.

We thank residents for their continued patience and apologise for the inconvenience caused.

Published: 24 Sep 2021, Resolved: 28 Sep 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON WATER DISRUPTIONS OCCURING IN PARTS OF THE CITY AS A RESULT OF A BURST PIPE ON THE EAST / WEST TRANSFER PIPELINE.

Water and Sanitation teams have nearly completed the repair of the innitial burst.

Teams are excavating a trench at the secondary leak in order to gain access to the pipe. Repairs will continue throughout the afternoon.

We sincerely apologise for the inconvenience caused.

Published: 24 Sep 2021, Resolved: 28 Sep 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON WATER DISRUPTIONS OCCURING IN PARTS OF THE CITY AS A RESULT OF A BURST PIPE ON THE EAST / WEST TRANSFER PIPELINE.

Water tankers have been deployed to the locations below:

1) Checkers, Verdun Road

2) Hunters Retreat Spar

3) Sherwood Spar

4) Schauderville, Moore Dyke field

5) Kabega KFC

6) La Province, Old Seaview Rd

7) Roaming in Malabar, Extension 6

8) Roaming in Gelvandale and Parkside

Water tankers may leave to refill however, they will return to the above locations.

We sincerely apologise for the inconvenience caused.

Published: 23 Sep 2021, Resolved: 28 Sep 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON WATER DISRUPTIONS OCCURING IN PARTS OF THE CITY AS A RESULT OF A BURST PIPE ON THE EAST / WEST TRANSFER PIPELINE.

The team repairing the burst have removed a repair coupling and this will be replaced with a full length pipe tomorrow morning.

Another leak has been discovered further down the pipeline and it is quite saturated. An excavator will be brought on-site tomorrow in order to continue with the repair of the leak.

We sincerely apologise for the inconvenience caused.

Published: 23 Sep 2021, Resolved: 28 Sep 2021 RESOLVED

URGENT ALERT!!!

WATER DISRUPTIONS MAY OCCUR IN PARTS OF THE CITY AS A RESULT OF A BURST PIPE ON THE EAST / WEST TRANSFER PIPELINE.

The Municipality wishes to inform residents that water disruptions may occur in the Eastern and Western suburbs due to a leak in the water transfer pipeline.

Teams are on-site isolating the section however, this will necessitate the shutdown of the booster pumps, resulting in water shortages if storage is depleted.

An update will be issued as soon as teams determine the extent of the damage.

The following areas may be affected:

1. Rowallan Park

2. Francis Evatt Park

3. Hunters Retreat

4. Bay West

5. Parsonsvlei / Westbrook

6. Morningside

7. Kabega Park

8. Sherwood

9. Westering

10. Cotswold

11. Helenvale

12. Malabar

13. Parts of Schauderville

14. Framesby

15. Sunridge Park

16. Parts of Lorraine

17. Parts of Theescombe

18. Kamma Park

Water tankers have been deployed to the locations below:

1) Old Seaview Road, La Province

2) Rowan Street, Rowallan Park

3) Linton Grange PnP

4) Hunters Retreat Spar

5) Paterson High School, Schauderville

6) Roaming in Barcelona

Tankers may leave to refill however, they will return to the above locations.

We sincerely apologise for the inconvenience caused.

Published: 22 Sep 2021, Resolved: 27 Sep 2021 RESOLVED

Mount Road substation, Volkskas 6kV Oil Circuit Breaker tripped affecing sections of North End, Central and Govan Mbeki Avenue.

Staff are attending to restoration of supply, no timeframe.

We apologise for the inconvenience caused.

Published: 22 Sep 2021, Resolved: 27 Sep 2021 RESOLVED

Northdowns substation, Banbury Circuit Breaker tripped affecting sections of Gelvandale and Malabar.

Staff are attending to restoration of supply, no timeframe.

We apologise for the inconvenience caused.

Published: 22 Sep 2021, Resolved: 23 Sep 2021 RESOLVED

URGENT ALERT!!!

URGENT SHUTDOWN OF THE RESERVOIR OUTLET PIPELINE THAT SUPPLIES EASTERN SUBURBS

The Municipality wishes to inform residents that the Water & Sanitation sub-directorate requires a temporary shutdown of the reservoir outlet pipeline that serves the Eastern Suburbs on Wednesday, September 22, 2021 at 08:00 in order to perform maintenance work.

Part of the maintenance work will include an installation of a reservoir zone meter.

The following areas will be affected:

1. Lovemore Heights

2. Providentia

3. Mount Pleasant

4. Salisbury Park

5. Walmer Heights

6. Miramar

7. Sardinia Bay

8. Deer Park

9. Old Seaview Road

10. La Provence

We sincerely apologise for any inconvenience this has caused.

Published: 22 Sep 2021, Resolved: 27 Sep 2021 RESOLVED

Coega Village circuit breaker tripped at Aloes substation, affecting Aloes, Coega Village, Sityhotyholweni, CJP and St Georges Strand. 

Staff is attending outage; there is no estimated timeframe for restoring supply.

We apologise for any inconvenience this may have caused.

Published: 20 Sep 2021, Resolved: 27 Sep 2021 RESOLVED

Bethelsdorp, a mini-11kV oil circuit breaker tripped earlier, affecting Missionvale and Algoa Park.

Our artisans were chased away with guns while patrolling the line. If our artisans are unable to return to the area due to the threat to their lives, the line will be off until tomorrow.

We apologise for any inconvenience this may have caused.

Published: 20 Sep 2021, Resolved: 27 Sep 2021 RESOLVED

The Municipality would like to inform residents that Struanway Depot refuse round 34 will not be completed today.

Bukani, Msengana, Tangayi, and Van der Kemp are among the areas affected.

Refuse collection in these areas will take place tomorrow, September 21, 2021.

Meanwhile, we implore residents not to leave their black bags and garbage bins outside, as they will be blown around by the wind and scattered by dogs.

Please visit our website at www.nelsonmandelabay.gov.za/refuse for a complete refuse collection schedule.

We apologise for any inconvenience this has caused.

Published: 20 Sep 2021, Resolved: 27 Sep 2021 RESOLVED

A section of the THC line has been shut down for emergency repairs, affecting Theescombe , Lovemore Park, and the surrounding areas.

Staff are working to restore supply, no timeframe available.

We apologise for any inconvenience this has caused.

Published: 20 Sep 2021, Resolved: 23 Sep 2021 RESOLVED

URGENT ALERT!!!

PLANNED WATER SHUTDOWN ON THE WALKER DRIVE PIPELINE

The Municipality would like to notify residents that a planned water shutdown on the Walker Drive pipeline will take place on Tuesday, September 21, 2021.

The 12-hour shutdown is required so that teams can replace a deteriorated, leaking air valve.

A bulk water meter will also be installed on the pipeline during this time.

We expect that the water supply will be restored by late Tuesday evening at the earliest.

Low water pressure or service disruptions may be experienced in the following areas:

1) Sherwood.

2) Ben Kamma and surrounding areas.

3) Lorraine, up to Luniville.

4) Theescombe.

5) Lakefarm.

We apologise for any inconvenience this may cause.

Published: 20 Sep 2021, Resolved: 27 Sep 2021 RESOLVED

BREAK IN AT THE PARKS AND CEMETERIES OFFICES OVER THE WEEKEND

Thieves and vandals continue to devastate municipal infrastructure, causing the city to incur massive losses.

Another break-in occurred at the Parks and Cemeteries Offices over the weekend.

Vandalism is not only wreaking havoc on the City's finances, but it is also seriously impeding service delivery.

Residents are encouraged to call 041 506 5500 to report acts of vandalism and criminal activity involving municipal property.

#SayNoToVandalism

#ItAffectsUsAll

Published: 19 Sep 2021, Resolved: 20 Sep 2021 RESOLVED

The Banbury 6kV Oil Circuit Breaker at Northdowns substation tripped, affecting a large area of Algoa Park.


Staff are working to restore supply; no timeframe is available.


We apologise for any inconvenience this has caused.

Published: 19 Sep 2021, Resolved: 20 Sep 2021 RESOLVED

TDS Circuit Breaker tripped at Tembani substation, affecting Tembani, De Staff, and Murray Park.


Staff are working to restore supply; no timeframe available.


We apologise for any inconvenience this has caused.

Published: 16 Sep 2021, Resolved: 19 Sep 2021 RESOLVED

SERVICE DELIVERY CALL CENTRE TEMPORARILY CLOSED DUE TO A REPORTED COVID-19 CASE

SEPTEMBER 16, 2021

The Municipality wishes to inform residents that, due to a reported COVID-19 case, the Service Delivery Call Centre will be temporarily closed until Friday, September 17, 2021, at 18:00.

Before staff can return safely to call centre offices, the premises must be properly fumigated and all other work place COVID-19 protocols followed.

The fumigation team can only assist us tomorrow afternoon therefore, operations at the centre can only resume at 18:00.

During this time, residents can send queries to waterleaks@mandelametro.gov.za or use the Municipal App.

We thank the residents for their patience and cooperation, and we apologise for any inconvenience this has caused.

Published: 16 Sep 2021, Resolved: 20 Sep 2021 RESOLVED

UPDATE ON WATER DISRUPTIONS EXPERIENCED IN LARGE PARTS OF UITENHAGE

The repair was completed last night, and one of the reservoirs was already filling up this morning.

Once the reservoir reaches sufficient capacity, water will be pumped to higher-lying reservoirs serving Scheepershoogte, Valleisig, Winterhoek Park, parts of Fairbridge Heights, Strelitzia Park, Vanes Estate, and Rosedale.

However, there is still a leak where the pipe was repaired, necessitating another shutdown of the pipeline.

We hope that there will be enough time to fill reservoirs in advance.

We apologise for any inconvenience this has caused.

Published: 16 Sep 2021, Resolved: 19 Sep 2021 RESOLVED

THE SERVICE DELIVERY CALL CENTRE WILL BE CLOSED TEMPORARILY ON FRIDAY, SEPTEMBER 17, 2021, BETWEEN 14H00 AND 18H00 TO ALLOW FOR DECONTAMINATION OF THE PREMISES

September 16, 2021

The Municipality wishes to inform residents that the Service Delivery Call Centre will be temporarily closed on Friday, September 17, 2021, between 14:00 and 18:00 to allow for decontamination in accordance with COVID-19 work place protocols.

During that time, residents can submit queries via email to waterleaks@mandelametro.gov.za or via the Municipal App.

Operations at the centre are scheduled to resume at 18:00.

We appreciate the residents' patience and cooperation and apologise for any inconvenience this has caused.

Published: 15 Sep 2021, Resolved: 20 Sep 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

Date: Thursday, 19 September 2021 (Weather permitting)

Time: 07:00 - 18:00

Affected areas:

  • Govan Mbeki Street
  • Chapel Street
  • Western Road, Centrak

Please treat all installations as "LIVE"

Electricity Call centre - 041 506 5595

Published: 15 Sep 2021, Resolved: 17 Sep 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

Date: Thursday, 16 September 2021 (Weather permitting)

Time: 08:30 - 18:00

Affected areas:

  • Fettes Road
  • York Road
  • Harrower Road, North End

Please treat all installations as "LIVE"

Electricity Call centre - 041 506 5595


Published: 15 Sep 2021, Resolved: 20 Sep 2021 RESOLVED

URGENT ALERT!!!

EMERGENCY WATER SHUTDOWN OF THE CHURCHILL PIPELINE

The Municipality would like to inform residents that a 12 hour shutdown of the Churchill pipeline is required in order to perform critical leak repairs.

The shutdown will commence on Thursday, September 16th, 2021, and water supply is expected to be restored on end of business Thursday, September 16th, 2021.

Storage reservoirs will be filled, however, the City anticipates bulk water supply to be restored prior to storage levels being depleted.

We urge residents to use water only for essential purposes during this period to prevent the depletion of storage levels.

The following areas may experience low pressure or water disruptions:

1. Parts of Walmer

2. Walmer Downs

3. Walmer Heights

4. Mangold Park

5. Glen Hurd

6. Newton Park

7. Greenacres

8. Parts of Cotsworld

9. Parts of Schauderville

10. Linkside

11. Mill Park

12. Parts of Central

13. Mount Croix

14. Perridgevale

15. Deal Party

16. North End

17. Sydenham

18. Central

19. Parts of Gelvandale

20. Summerstrand

21. Forrest Hill

22. Seaview

23. Blue horizon bay

The situation will be closely monitored, and water tankers will be made available if reservoir storage levels fall below a certain level.

Water tanker positions will be advertised on the NMBM website and social media pages, and can also be inquired about by calling the Service Delivery Call Centre at 0800 20 5050.

We sincerely apologise for any inconvenience.

Published: 14 Sep 2021, Resolved: 20 Sep 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON WATER DISRUPTIONS EXPERIENCED IN LARGE PARTS OF UITENHAGE

The 700mm diameter pipeline is still being repaired. Overnight rain had temporarily hampered the repairs, forcing the teams to complete the preliminary work away from the site.

They are now back on site, and repairs are being carried out. We anticipate that the repairs will be completed tomorrow morning if there are no further disruptions.

The pipes will then be primed and pressurised. It is expected that water supply will be restored around midday. 

Water tankers will be deployed in the same places as before.

We sincerely apologise for any inconvenience this has caused.

Published: 14 Sep 2021, Resolved: 27 Sep 2021 RESOLVED

Oil Circuit Breaker tripped at the Perl Road substation, affecting a section of Neave Industrial and the surrounding areas.

Staff are working to restore supply, no timeframe.

We apologise for any inconvenience this has caused.

Published: 14 Sep 2021, Resolved: 20 Sep 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON WATER DISRUPTIONS EXPERIENCED IN LARGE PARTS OF UITENHAGE

Teams worked until late last night but were forced to stop due to the rain, which hampered the repair.

There are no surfaced roads up to the repair point, making access extremely difficult, and safety must be taken into account at all times.

The burst is in a very flat area, which lengthens the time it takes to scour the pipe empty.

While the burst section is being cut out on-site, teams are preparing the repair section off-site.

We will continue to work on the repairs throughout the day as long as the weather permits.

To deal with the conditions and avoid further delays, efforts have been made to secure additional staff, plant, and equipment.

It is expected that repairs will continue for the majority of the day, and that water will most likely not be restored until Wednesday morning. 

Water tankers have been deployed to the locations below:

1) Corner of Dirk Street & Van Riebeeck Street, Van Riebeeck Hoogte.

2) Daniel Pienaar Road.

3) Sir Thomas Muir Drive, Muir College.

4) Hexrivier Road.

5) Trucks at Logistics park.

6) Trucks roaming high lying areas Rosedale.

Please accept our apologies for the inconvenience.

Published: 12 Sep 2021, Resolved: 15 Sep 2021 RESOLVED

URGENT ALERT !!!

DUE TO A COVID-19 CASE, THE SERVICE DELIVERY CALL CENTRE WILL BE TEMPORARILY CLOSED TODAY AT 14H00.

September 12, 2021.

The Municipality would like to notify residents that the Service Delivery Call Centre will be temporarily closed today at 14H00 due to a reported COVID-19 incident.

The Centre will reopen on Monday, September 13, 2021, at 14H00, after all work place COVID-19 protocols have been met.

Fumigation is scheduled to begin tomorrow at midday.

Service delivery related queries can still be reported via the Municipal App or emailed to waterleaks@mandelametro.gov.za.

We apologise for any inconvenience this has caused.

Published: 10 Sep 2021, Resolved: 12 Sep 2021 RESOLVED

At Neave Substation, Transformers 1,2,3,4 tripped affecting Neave Industrial, Livingston, Ferguson, Korsten and surrounding areas.

Staff are attending attending to fault, no timeframe.

We apologise for the inconvenience caused.

Published: 09 Sep 2021, Resolved: 12 Sep 2021 RESOLVED

URGENT ALERT !!!

UPDATE ON THE REPAIR OF THE SUMMIT PIPELINE

The Municipality is pleased to inform residents that the specialised repair on the Summit 1200mm diameter pipeline was completed successfully.

As part of the work, a leaking pipeline joint was repaired using specialist internal repair methods.

All work has been completed on time, and the adhesive is currently curing.

As soon as the adhesive has set to an acceptable standard, the pipeline will be primed.

Residents are encouraged to report all water leaks to the service delivery call centre at 0800 20 50 50, email waterleaks@mandelametro.gov.za or use the Municipal application.

#SaveWaterNow

#EveryDropCounts

Published: 07 Sep 2021, Resolved: 12 Sep 2021 RESOLVED

URGENT ALERT!!!

PLANNED WATER SHUTDOWN OF THE SUMMIT/LOERIE PIPELINE TO REPAIR CRITICAL LEAKS

The Municipality wishes to inform residents that a 48-hour shutdown of the Summit pipeline is required in order to perform critical leak repairs.

The shutdown will commence on Wednesday, September 8, 2021, and water supply is expected to be restored on Friday, September 10, 2021.

Storage reservoirs will be filled, but there is a chance that they will be depleted before the water supply is restored. Therefore, we urge residents to use water for essential purposes only during this period.

The following areas may experience low pressure or water disruptions:

1. Connections directly off the Summit pipeline

2. Van Staadens Village

3. Parts of Greenbushes

4. Parts of St. Albans

5. KwaNobuhle

6. Woodridge

The situation will be closely monitored, and water tankers will be made available if reservoir storage levels fall below a certain level.

Water tanker positions will be communicated on the NMBM website and social media pages, and can also be inquired about by calling the Service Delivery Call Centre at 0800 20 50 50.

We sincerely apologise for any inconvenience.

Published: 07 Sep 2021, Resolved: 10 Sep 2021 RESOLVED

At Arlington substation, ADS 11kV OCB tripped affecting Arlington, Driftsands, Lovemore Park and Schoenmakersop.

Staff are attending to restoration of supply, no timeframe.

We apologise for the inconvenience caused.

Published: 05 Sep 2021, Resolved: 06 Sep 2021 RESOLVED

The Ernest Skhosana 11kV Oil Circuit Breaker at Matomela substation tripped, affecting Kwazakhele and parts of New Brighton. 

Operators are working to restore supply ; no timeframe available.

We apologise for any inconvenience this has caused.

Published: 05 Sep 2021, Resolved: 06 Sep 2021 RESOLVED

The Paterson substation was turned off due to a fire, affecting a section of North End and its surroundings. 

Staff are working to restore supply; no timeframe available.

We apologise for any inconvenience this has caused.

Published: 05 Sep 2021, Resolved: 06 Sep 2021 RESOLVED

Jersey and Ashurst substations are still down, affecting a section of Central and its surroundings.

Staff are working to restore supply, no timeframe available.

We apologise for any inconvenience this has caused.

Published: 04 Sep 2021, Resolved: 06 Sep 2021 RESOLVED

Oil circuit breaker at Mabandla substation tripped, affecting Mabandla, Kwanobuhle, and the surrounding areas.

Operators are hard at work tracing the source of the problem. There is no timeframe available.

We apologise for any inconvenience this has caused

Published: 03 Sep 2021, Resolved: 04 Sep 2021 RESOLVED

RMU 11kV Oil Circuit Breaker tripped at Bloemendal substation, affecting a section of Bloemendal and surrounding areas. 

Staff are working to restore supply, no timeframe .

We apologise for any inconvenience this has caused.

Published: 01 Sep 2021, Resolved: 06 Sep 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON THE CHURCHILL PIPELINE SHUTDOWN

The Churchill pipeline has slowly filled up through small bypass valves which have allowed the teams to open the larger valves safely.

Water has already reached Emerald Hill reservoir and it is currently at 2.6%. Low-lying areas should start to notice a recovery.

The system will fill up overnight and high-lying areas should have water supply by tomorrow morning.

We sincerely apologise for any inconvenience caused.

Published: 01 Sep 2021, Resolved: 04 Sep 2021 RESOLVED

URGENT ALERT!!!

MFANESEKHAYA GQOBOSE (OLD CITY TREASURER) CUSTOMER CARE SERVICE CENTRE CURRENTLY CLOSED DUE TO STRIKING CONTRACTORS

The Municipality would like to inform residents that the customer care service office at the Old City Treasurer/Mfanesekhaya Sekhaya Gqbose building is currently closed due to contractor unrest outside the building.

Residents are encouraged to use any of the other customer care centres.

We sincerely apologise for any inconvenience this has caused.

Published: 01 Sep 2021, Resolved: 06 Sep 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON THE CHURCHILL PIPELINE SHUTDOWN

Water tankers have been deployed to the locations below:

1) Builders Warehouse Walmer Heights

2) Newton Park Spar

3) Humerail Spar

4) Corner of Webber & Gladstone Street, South End

5) Summerstrand PnP

6) William Street, Cotswold

7) Greenacres / Dischem

8) Corner of 7th Avenue & Heugh Road, Walmer

9) Mill Park / Linkside at the Councillor's office

10) Bennett Street, Sidwell

11) Lennox Street, Mount Croix

12) Jarman Hall, Korsten

Kindly note that these tankers may leave to refill however, they will return to the above-mentioned locations.

We sincerely apologise for any inconvenience caused.

Published: 31 Aug 2021, Resolved: 06 Sep 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON THE SHUTDOWN AT THE CHURCHILL PIPELINE

The teams have completed the internal repairs and have exited the pipeline. The repair requires twelve hours to cure before the pipeline can be primed.

During this time, the access points will be closed and bolted up to replace some minor valves on the pipeline.

Priming of the water pipelines will start around 09:00 tomorrow morning and water supply will start coming in by tomorrow evening.

It is important to remember that this is dependent on the water consumption of residents as the recovery could be prolonged due to continued high water demand.

Water tankers have been deployed to the locations below:

1) Builders Warehouse, Walmer.

2) Humerail Spar.

3) Allan Drive, Mangold Park.

4) Newton Park Spar.

Kindly note that water tankers may leave to refill however, they will return to the above locations.

We sincerely apologise for any inconvenience this has caused.


Published: 31 Aug 2021, Resolved: 06 Sep 2021 RESOLVED

URGENT ALERT!!

UPDATE ON THE SHUTDOWN AT THE CHURCHILL PIPELINE

The 1200mm pipeline was successfully scoured and safety conditions were met for the team to enter the pipeline internally to execute repairs.

At this stage the repair job is still on schedule for the water to be restored on Wednesday morning however, it is foreseen that some higher lying areas could start experiencing disruptions later today.

The situation will be monitored and water tankers will be made available should these areas start to experience disruptions. Water tanker positions will be communicated throughout social media and can also be enquired from the Service Delivery call centre at 0800 20 5050.

Published: 31 Aug 2021, Resolved: 04 Sep 2021 RESOLVED

The Municipality wishes to inform residents that refuse collection will be delayed in the following areas:

McNaughton, Rosedale

Mountainview

Motherwell Nu 10 and Part Nu 2

Refuse collection in these areas will begin as soon as trucks become available.

We apologise for the inconvenience caused.

Published: 29 Aug 2021, Resolved: 31 Aug 2021 RESOLVED

At Bloemendal substation, West OCB tripped affecting a section of Bloemendal and surrounding areas.

Staff are attending to restoration of supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 28 Aug 2021, Resolved: 06 Sep 2021 RESOLVED

URGENT ALERT!!

PLANNED WATER SHUTDOWN OF THE CHURCHILL PIPELINE TO REPAIR CRITICAL LEAKS

The Municipality would like to inform residents that a 48-hour shutdown of the Churchill pipeline is required in order to perform critical leak repairs.

Preparatory work was done in anticipation of the shutdown in order to shorten its duration. The shutdown will occur on Monday, August 30th, 2021, and water supply is expected to be restored on Wednesday, September 1st, 2021.

Storage reservoirs will be filled, but there is a chance that they will be depleted before the water supply is restored. Therefore, we urge residents to use water only for essential purposes only during this period.

The following areas may experience low pressure or water disruptions:

1. Parts of Walmer

2. Walmer Downs

3. Walmer Heights

4. Mangold Park

5. Glen Hurd

6. Newton Park

7. Greenacres

8. Parts of Cotsworld

9. Parts of Schauderville

10. Linkside

11. Mill Park

12. Parts of Central

13. Mount Croix

14. Perridgevale

15. Deal Party

16. North End

17. Sydenham

18. Central

19. Parts of Gelvandale

20. Summerstrand

21. Forrest Hill

The situation will be closely monitored, and water tankers will be made available if reservoir storage levels fall below a certain level.

Water tanker positions will be advertised on the NMBM website and social media pages, and can also be inquired about by calling the Service Delivery Call Centre at 0800 20 5050.

We sincerely apologise for any inconvenience this has caused.

Published: 28 Aug 2021, Resolved: 29 Aug 2021 RESOLVED

T12 22kV and T11 6.6kV Oil Circuit Breakers tripped at Deal Party substation, affecting Deal Party and surrounding areas.

Staff are working to restore supply; no timeframe available.

We apologise for the inconvenience caused.


Published: 27 Aug 2021, Resolved: 28 Aug 2021 RESOLVED

At Aloes substation, Wells Estate No1 and No2 11kV OCBs tripped affecting Bluewater Bay, surrounding area.

Staff are attending to restoration of supply, no timeframe.

We apologise for the inconvenience caused.

Published: 24 Aug 2021, Resolved: 28 Aug 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON PARTS OF THE CITY EXPERIENCING WATER DISRUPTIONS DUE TO AN ELECTRICAL SHUTDOWN

Following the completion of Eskom's electrical maintenance in the area, work at the Nooitgedagt Water Treatment Works has begun.

The reservoirs are depleted, and approximately 150 kilometers of bulk pipelines must be filled before the booster pump station can be started up.

If storage is depleted before the system has filled up, the following areas may be impacted:

1. Rowallan Park

2. Francis Evatt Park

3. Hunters Retreat

4. Bay West

5. Parsonsvlei / Westbrook

6. Morningside

7. Kabega Park

8. Sherwood

9. Westering

10. Cotswold

11. Helenvale

12. Malabar

13. Parts of Schauderville

14. Framesby

15. Sunridge Park

16. Parts of Lorraine

17. Parts of Theescombe

18. Kamma Park

19. Helenvale

20. Chatty

21. Northern Areas

22. Reservoir Hills

23. Despatch

Water tankers will made be available, and their locations will be communicated on the NMBM's Facebook and Twitter pages and can also be enquired about by calling the service delivery call centre at 0800 20 5050.

Published: 24 Aug 2021, Resolved: 27 Aug 2021 RESOLVED

FCR 22kV Oil Circuit Breaker tripped at Fitchets Corner substation, affecting Fitches Corner / Rocklands.

Staff are on the scene repairing the problem. No timeframe available.

We apologize for any inconvenience this has caused.

Published: 24 Aug 2021, Resolved: 28 Aug 2021 RESOLVED

URGENT ALERT !!!

UPDATE ON PARTS OF THE CITY EXPERIENCING WATER DISRUPTIONS DUE TO AN ELECTRICAL SHUTDOWN

Water tankers have been deployed to the locations below:

1) Rowallan Park, Rowan Street

2) Hunters Retreat Spar

3) Roaming in Malabar

4) Sherwood Spar

5) Kamma Park Checkers

6) Theescombe, Welcome Street

7) Sunridge Park Shopping Mall

8) Roaming in Helenvale

9) Kabega Park KFC

10) Linton Grange PnP

11) Roaming in Cotswold / Schauderville

Kindly note that these tankers may leave to refill however, they will return to the above-mentioned locations.

Published: 24 Aug 2021, Resolved: 27 Aug 2021 RESOLVED

 At Bloemendal substation , West No2 11kV Oil Circuit Breaker tripped affecting Jacksonville and surrounding areas.


Staff to commence with restoration of supply as soon as possible.


We apologise for the inconvenience caused.

Published: 23 Aug 2021, Resolved: 28 Aug 2021 RESOLVED

URGENT ALERT!!!

WATER DISRUPTIONS MAY OCCUR IN PARTS OF THE CITY DUE TO A PLANNED ELECTRICAL SHUTDOWN 

The Municipality would like to inform residents that Eskom will have an emergency electricity shutdown in the Nooitgedagt area for critical repairs. This work is required to avoid much longer disruptions if the equipment fails unexpectedly

The Nooitgedagt Water Treatment Works, which supplies more than half of the Metro's water, will be affected by the shutdown.

The shutdown will take place tomorrow, August 24, 2021, from 07:00 to 17:00.

It is expected that some areas will be affected.

Water service will be restored as soon as power is restored.

If storage is depleted before the electricity is generated, the following areas may be impacted:

1. Rowallan Park

2. Francis Evatt Park

3. Hunters Retreat

4. Bay West

5. Parsonsvlei / Westbrook

6. Morningside

7. Kabega Park

8. Sherwood

9. Westering

10. Cotswold

11. Helenvale

12. Malabar

13. Parts of Schauderville

14. Framesby

15. Sunridge Park

16. Parts of Lorraine

17. Parts of Theescombe

18. Kamma Park

Water tankers will be made available and their locations will be communicated on the NMBM Facebook and Twitter pages and can also be inquired about by calling the service delivery call centre at 0800 20 5050.

Published: 23 Aug 2021, Resolved: 24 Aug 2021 RESOLVED

An electrical outage caused by a cable fault has affected sections of Central, South End, and Walmer served by the Russell Road substation.

Staff are working to restore supply, no timeframe.

We apologise for any inconvenience this has caused.

Published: 23 Aug 2021, Resolved: 28 Aug 2021 RESOLVED

URGENT ALERT !!!

ATER PRESSURE BEING LOWERED IN AN EFFORT TO REDUCE WATER WASTAGE

The Municipality would like to inform residents and businesses that as part of the drought interventions currently underway, water pressure in the reticulation system will lowered.

This is being done to reduce water wastage.

Residents will notice the lowering of water pressure especially during the high-water usage periods of the day.

We are in a drought. We therefore urge residents and businesses to use water sparingly.

Save water now to avoid dry taps.

#WeAreInaDrought

#SaveWaterNow

#EveryDropCounts

Published: 20 Aug 2021, Resolved: 23 Aug 2021 RESOLVED

URGENT ALERT !!!

UPDATE ON WATER DISRUPTIONS IN PARTS OF THE CITY CAUSED BY A PIPE BURST ON A BULK WATER PIPELINE IN IBHAYI

Water supply to the Northern areas, Khayamnandi and Despatch has been re-established.

The water pressure in the bulk supply pipeline to the Western areas has increased, suggesting that the system is full.

Residents are encouraged to continue using water sparingly as the Chelsea reservoir has not started filling up yet and from 5pm the demand is expected to increase. It is expected that the Chelsea reservoir recovery will still take a few days.

We sincerely apologise for any inconvenience this has caused.

Published: 20 Aug 2021, Resolved: 23 Aug 2021 RESOLVED

ALERT!!!

SERVICE DELIVERY CALL CENTRE TEMPORARILY CLOSED TO ALLOW FOR DECONTAMINATION.

August 20, 2021

The service delivery call centre was temporarily closed at 14:00 to allow for decontamination in accordance with COVID-19 work place protocols.

The centre's operations will resume at 18:00.

In the interim, people are encouraged to send their queries to waterleaks@mandelametro.gov.za or alternatively utilize the Municipal App.

We appreciate the patience and cooperation of the residents and apologize for any inconvenience this has caused.

Published: 19 Aug 2021, Resolved: 23 Aug 2021 RESOLVED

URGENT ALERT !!

UPDATE ON WATER DISRUPTIONS IN PARTS OF THE CITY CAUSED BY A PIPE BURST ON A BULK WATER PIPELINE IN IBHAYI

Water tankers have been deployed to the locations below:

1) Verdun Road, Checkers

2) Rowan Street, Rowallan Park

3) Roaming in Helenvale

4) Roaming in Ward 36

5) PnP Linton Grange

6) Roaming in Gelvandale, Ward 10

7) Roaming in Malabar

8) Hunters Retreat Spar

9) Sherwood Spar

10) Roaming in Marikana

11) Roaming in Grogro

12) Roaming in Jaagsvlakte

Kindly note that water tankers may leave to refill however, they will return to the above-mentioned locations.

We sincerely apologise for any inconvenience this has caused.

Published: 19 Aug 2021, Resolved: 23 Aug 2021 RESOLVED

URGENT ALERT !!

UPDATE ON WATER DISRUPTIONS IN PARTS OF THE CITY CAUSED BY A PIPE BURST ON A BULK WATER PIPELINE IN IBHAYI

After the repair was completed and the pipe was primed, the reservior started filling up. A trip then occured at Stanford Road pump station, causing residents who had water supply to lose supply once again. 

Maintenance teams are on site and pumps are currently running again however, this has further delayed water supply being restored.

Chelsea reservoir is depleted and water supply is doing a delicate balancing act due to the drought. The pumps must run 24 hours a day, 7 days a week to keep up with the current demand.

As soon as the pumps are back to full supply, water will be restored this morning to those areas that had water before the trip occured.

We sincerely apologise for any inconvenience this has caused.

Published: 18 Aug 2021, Resolved: 23 Aug 2021 RESOLVED

SERVICE DELIVERY CALL CENTRE IS CURRENTLY RECEIVING A HIGH VOLUME OF CALLS

The Municipality would like to inform residents that the service delivery call centre is currently receiving a high volume of calls as a result of the current water outages.

This means that calls may take longer than usual to be answered.

Kindly note that the call centre is also understaffed.

We encourage residents to email complaints or questions to waterleaks@mandelametro.gov.za or use the Municipal App to log complaints.

We apologise for any inconvenience this has caused.

Published: 18 Aug 2021, Resolved: 23 Aug 2021 RESOLVED

URGENT ALERT !!!

UPDATE ON WATER DISRUPTIONS IN PARTS OF THE CITY CAUSED BY A PIPE BURST ON A BULK WATER PIPELINE IN IBHAYI

Water tankers have moved to the following locations:

1) West End Clinic / Hall

2) Jacksonville, Stanford & Mpuku Street

3) Linton Grange PnP

4) Hunters Spar

5) Sherwood Spar

6) KwaNoxolo Community Hall

7) KwaMagxaki Engen garage

8) Roaming in Barcelona / Helenvale

9) Roaming in Bloemendal Extension 22

10) Roaming in eZinyoka

11) Parson's Hill, SABC

12) Roaming in Gelvandale, Ward 10

13) Arcadia, Rensburg Street

14) Booysens Park Drive

15) Cleary Park Mall

Please note that tankers may leave these locations to fill up, however, they will return to the above-mentioned locations.

We sincerely apologise for any inconvenience this has caused.

Published: 18 Aug 2021, Resolved: 23 Aug 2021 RESOLVED

URGENT ALERT !!!

UPDATE ON WATER DISRUPTIONS IN PARTS OF THE CITY CAUSED BY A PIPE BURST ON A BULK WATER PIPELINE IN IBHAYI

Following the completion of the temporary repair, the system is still busy filling up however, this will take most of the day.

Lower lying areas should begin receiving water by late afternoon today however, higher and remote areas may only receive water on Thursday and Friday.

In the meantime, water tankers will be stationed at the following locations:

1) Hunters Retreat Spar

2) Sherwood Spar

3) Booysens Park Community Hall

4) Roaming in Malabar

5) Verdun Road, Checkers

6) Roaming Kleinskool

7) Roaming in Cleary Estate

8) Cotswold Hoepoe Street

9) Rowen St Rowallan Park

10) Theescombe Welcome Street

11) Kwamagxaki Engen garage

12) Sunridge Park Mall

13) Roaming in West End

Please note that tankers may leave these locations to fill up, however, they will return to the above-mentioned locations.

We sincerely apologise for any inconvenience this has caused.

Published: 17 Aug 2021, Resolved: 23 Aug 2021 RESOLVED

URGENT ALERT !!!

UPDATE ON WATER DISRUPTIONS IN PARTS OF THE CITY CAUSED BY A PIPE BURST ON A BULK WATER PIPELINE IN IBHAYI

The temporary repair has been completed and staff will now start priming the pipe again. This is a large system that needs to be filled up and this will take some time.

Lower lying areas should begin receiving water by tomorrow afternoon however, higher and remote areas may only receive water on Thursday and Friday.

We sincerely apologise for any inconvenience this has caused.

Published: 17 Aug 2021, Resolved: 23 Aug 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON WATER DISRUPTIONS IN PARTS OF THE CITY CAUSED BY A PIPE BURST ON A BULK WATER PIPELINE IN IBHAYI

The Ibhayi bulk water pipeline burst is still being repaired. The leaking pipe has been located, and the water has been drained. An assessment of the damage has been completed, and it has been determined that permanent repair will take too long to complete. 

Given the foregoing, it has been decided that temporary repairs will be made in order for water to be restored as soon as possible. This repair is expected to be completed by tonight.

Lower lying areas should begin receiving water by tomorrow afternoon if all goes well; however, higher and remote areas may only receive water on Thursday and Friday.

Large sections of the Metro are currently affected, and all available tankers have been deployed; however, it is difficult to confirm exact locations because most tankers are required to move from point to point due to the magnitude of the areas that must be covered.

Published: 17 Aug 2021, Resolved: 23 Aug 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON THE WATER DISRUPTION IN PARTS OF THE CITY CAUSED BY A PIPE BURST ON THE BULK WATER PIPELINE

August 17, 2021

The repairs to the burst water pipe in Ibhayi are still ongoing, and it is expected that they will be completed by tonight.

Only then can the system be refilled and the water supply restored.

In the meantime, water tankers will be stationed at the following locations:

1) Hunters Spar

2) Sherwood Spar

3) Booysens Park Comm Hall

4) Malabar area

5) Verdun Rd Checkers

6) Kleinskool area

7) Cleary Estate

8) Cotswold Hoepoe St

9) Rowen St Rowallan Park

10) Theescombe Welcome St

11) Kwamagxaki Engen garage

12) Sunridge Park mall

13) West End area

We apologise for the inconvenience caused.

Published: 16 Aug 2021, Resolved: 23 Aug 2021 RESOLVED

URGENT ALERT

UPDATE ON THE PLANNED WATER DISRUPTIONS IN PARTS OF THE CITY CAUSED BY A PIPE BURST ON BULK WATER PIPELINE 

The bulk water pipeline in Ibhayi is still being repaired. However, there is a delay in repairs due to the difficulty posed by the burst's location.

The bulk water pipeline burst is located in a river bed, causing the repair to be delayed due to the difficulty in accessing the site.

There is no other source of supply, and reservoir storage levels are critically low. Bloemendal reservoir has already been depleted, and Chatty and End Street reservoirs are expected to be depleted overnight.

As a result, the following additional areas will be impacted:

1.Jachtvlakte

2.Joe Slovo West

3.Khayamnandi

4.Reservoir Hills

5.Despatch

Water tankers have been and will continue to be deployed as needed in affected areas.

If everything goes as planned, teams should be able to access and repair the pipe tomorrow, and supply could be restored as early as tomorrow night.

We sincerely apologise for any inconvenience this has caused.

Published: 16 Aug 2021, Resolved: 18 Aug 2021 RESOLVED

Lorraine substation, Wessel Swart Circuit Breaker tripped affecting sections of Lorraine, Overbaakens, Springfield, and Charlo.


Published: 16 Aug 2021, Resolved: 18 Aug 2021 RESOLVED

The ADS line at Arlington substation will be turned off at 10:00 a.m. for emergency work affecting Driftsands, Schoenmakerskop, and Lovemore Park.


Published: 15 Aug 2021, Resolved: 23 Aug 2021 RESOLVED

PARTS OF THE CITY MAY EXPERIENCE WATER DISRUPTIONS DUE TO A PIPE BURST ON A BULK WATER PIPELINE

August 15, 2021

The Municipality wishes to inform residents that a pipe burst has occured on a bulk water pipeline in Ibhayi which transfers water to the Western and Northern areas.

Teams have isolated the pipeline and work has started on site. There is currently still water in the storage reservoirs. Residents are requested to use water sparingly so that storage is not depleted before the repairs are completed.

The following areas may be affected if storage is depleted before the water supply is restored:

1. Rowallan Park

2. Francis Evatt Park

3. Hunters Retreat

4. Bay West

5. Parsonsvlei / Westbrook

6. Morningside

7. Kabega Park

8. Sherwood

9. Westering

10. Cotswold

11. Helenvale

12. Malabar

13. Parts of Schauderville

14. Framesby

15. Sunridge Park

16. Parts of Lorraine

17. Parts of Theescombe

18. Kamma Park

19. Bethelsdorp

20. Aspen Heights

Water tankers will be made available and their locations will be communicated on the NMBM Facebook and Twitter pages and can also be inquired about by calling the service delivery call centre at 0800 20 5050.

We apologise for any inconvenience caused.

Published: 13 Aug 2021, Resolved: 16 Aug 2021 RESOLVED

ADS Circuit Breaker tripped at Arlington substation, affecting Driftsands, Lovemore Park, and Schoenmakerskop.


Staff are attending to fault. There is no estimate for when supply will be restored.



Published: 12 Aug 2021, Resolved: 15 Aug 2021 RESOLVED

URGENT ALERT!!!

THE SERVICE DELIVERY CENTRE WILL BE TEMPORARILY OFFLINE BETWEEN 10H00 TO 12H30 ON FRIDAY, AUGUST 13, 2021.

August 12, 2021

The Municipality wishes to inform residents that the service delivery call centre will be unavailable on Friday, August 13, 2021, between 10 a.m. and 12:30 p.m.

This is due to the fact that the Engineering Design and Management Systems (EDAMS) used by the NMBM water department will be temporarily unavailable to allow for renovations.

During this time, we urge residents to use the email system to send their questions or complaints to waterleaks@mandelametro.gov.za.

We apologise for any inconvenience this may cause and appreciate the residents' cooperation.

Published: 12 Aug 2021, Resolved: 15 Aug 2021 RESOLVED

URGENT ALERT!!!

THE SERVICE DELIVERY CENTRE WILL BE TEMPORARILY OFFLINE BETWEEN 10H00 TO 12H30 ON FRIDAY, AUGUST 13, 2021.

August 12, 2021

The Municipality wishes to inform residents that the service delivery call centre will be unavailable on Friday, August 13, 2021, between 10 a.m. and 12:30 p.m.

This is due to the fact that the Engineering Design and Management Systems (EDAMS) used by the NMBM water department will be temporarily unavailable to allow for renovations.

During this time, we urge residents to use the email system to send their questions or complaints to waterleaks@mandelametro.gov.za.

We apologise for any inconvenience this may cause and appreciate the residents' cooperation.

Published: 12 Aug 2021, Resolved: 16 Aug 2021 RESOLVED

The FBH (Fitchets Corner / Blue Horizon Bay) line has been turned off for emergency repairs.


Published: 12 Aug 2021, Resolved: 12 Aug 2021 RESOLVED

RGENT ALERT!!!

SERVICE DELIVERY CALL CENTRE OFFLINE DUE TO A POWER OUTAGE

August 12, 2021

The Municipality would like to inform residents that the service delivery call centre is currently unavailable due to a power outage.

Residents will be notified as soon as the centre is operational.

Meanwhile, please direct any questions to waterleaks@mandelametro.gov.za or use the Municipal App.

We apologise for the inconvenience and appreciate the residents' patience.

Published: 10 Aug 2021, Resolved: 12 Aug 2021 RESOLVED

THE SERVICE DELIVERY CALL CENTRE IS CURRENTLY EXPERIENCING HIGH CALLS VOLUME

August 10, 2021

Please be advised that the Service Delivery Call Centre is currently experiencing high call volumes. This means that getting through to the consultants may take longer than usual.

The facility is severely understaffed.

Instead of calling, we encourage residents to send an email with their complaints or questions to waterleaks@mandelametro.gov.za or report them through the NMBM Web Application.

We apologise for any inconvenience this has caused.

Published: 10 Aug 2021, Resolved: 12 Aug 2021 RESOLVED

TEMPORARY CLOSURE OF THE LAND PLANNING OFFICES

August 10, 2021

The Municipality would like to advise residents that the Land Planning Office is temporarily closed today, August 10, 2021, to allow fumigation to take place following the recording of a COVID-19 case yesterday.

This is in accordance with workplace COVID-19 protocols, and is intended to guarantee the safety of both personnel and visitors to our offices.

The offices will reopen at 8 a.m. tomorrow, August 11, 2021.

We apologise for any inconvenience this has caused, and we appreciate the residents' patience.

#weareinthistogether

Published: 05 Aug 2021, Resolved: 10 Aug 2021 RESOLVED

URGENT ALERT!!!


THE SERVICE DELIVERY CALL CENTRE WILL BE CLOSED TEMPORARILY TO ALLOW FOR THE DECONTAMINATION OF THE PREMISES.


August 5, 2021


The Municipality would like to inform residents that the service delivery call centre will be temporarily closed on Friday, August 6, 2021, from 13:30 to 22:00.


This will be done in order for the facility to be decontaminated in accordance with COVID-19 work place regulations.


We encourage residents to send their queries to waterleaks@mandelametro.gov.za or use the Municipality App.


We apologise for the inconvenience and appreciate the residents' cooperation.


Published: 05 Aug 2021, Resolved: 05 Aug 2021 RESOLVED

 Deal Party substation, CS Miller circuit breaker tripped affecting a large part of Deal Party, Sydenham and surrounding areas.


Staff are attending to restoration of supply, no timeframe available.


Please note that the following substations are currently off as well:


1. CS Mills


2. Darby Street


3. Stanbridge Mini


4. Fellmonger


5. Everlasting


6. Frystark


7. Grundy Long


8. Darby East


9. Burman Rd No2


We apologise for the inconvenience caused.

Published: 05 Aug 2021, Resolved: 10 Aug 2021 RESOLVED

URGENT ALERT!!!

UPDATE ON WATER DISRUPTIONS

The water supply system remains under strain particularly from the Driftsands reservoir. The reservoir has not been able to fill up because the demand is matching the inflow.

St George's reservoir has reached a 50% recovery. This means the system is full however, some high rise buildings are still experiencing water disruptions.

Water tankers have been deployed to the locations below:

1) Humerail Spar

2) Fleming Street, old Reserve Bank

3) Donkin Reserve, Central

4) Summerstrand PnP

5) Feather Market Hall

Kindly note that these water tankers may leave the refill however, they will return to the above locations.

Should any other water supply problems still persist, residents are encouraged to contact the Service Delivery Call Centre at 0800 20 5050.

We apologise for any inconvenience caused.

Published: 04 Aug 2021, Resolved: 10 Aug 2021 RESOLVED

URGENT UPDATE!!!

UPDATE ON CHURCHILL WATER SUPPLY

Residents in Central and Humerail continue to have low water pressure or no water supply as the system recovers from the shutdown on Friday last week.

The recovery has been made worse by the persistent drought. We can only extract a limited amount due to extremely low dam levels.

We urge all residents to drastically reduce consumption to allow the system to recover.

Water tankers have been deployed to the locations below:

1.City Hall / Algoa Bus Station

2.Feather Market Hall

3.Humerail Spar

4.Summerstrand PnP

We apologise for the inconvenience caused.

Published: 04 Aug 2021, Resolved: 10 Aug 2021 RESOLVED

URGENT UPDATE!!!

MFANASEKHAYA GQOBOSE CUSTOMER CARE CENTRE CLOSED 

The Municipality wishes to inform residents that the Mfanasekhaya Gqobose Customer Care Centre in Govan Mbeki Avenue is closed due to decontamination that is taking place today.

Residents are welcome to visit the Customer Care Centres listed below:

1. Korsten Customer Care Centre

2. New Brighton Customer Care Centre

3. KwaNobuhle Customer Care Centre

4. Uitenhage Customer Care Centre

5. Motherwell Customer Care Centre

We apologise for the inconvenience caused.

Published: 03 Aug 2021, Resolved: 10 Aug 2021 RESOLVED

URGENT UPDATE!!!

UPDATE ON CBD AND SURROUNDING AREAS EXPERIENCING WATER DISRUPTIONS

Summerstrand and Central are still experiencing water outages as a result of the leak repairs that was carried out on Friday on the Churchill pipeline.

This caused the St George's and Driftsands reservoirs to run dry. The maintenance teams have been to the reservoirs and confirmed the reservoirs are now filling up.

The Churchill pipeline fills eight reservoirs in the system and most of them have very low storage levels so the system remains strained.

The residents are requested to reduce consumption to help the reservoirs build up storage.

We apologise for the inconvenience caused.

Published: 03 Aug 2021, Resolved: 10 Aug 2021 RESOLVED

WATER CUT UPDATE!!!

CBD AND SURROUNDING AREAS AFFECTED BY WATER CUTS

Residents and businesses in certain areas of the Bay are still experiencing water shortages.

This was triggered by leak repair work that was done from Friday to late Saturday night, resulting in reservoirs servicing these areas running dry.

Water supply has been restored to Walmer, Newton Park, Sydenham, and the upper parts of Central.

Summerstrand, as well as the lower parts of Central and the CBD, are still experiencing water shortages.

Water trucks have been dispatched in the following areas:

1) PE Habour at the Campanile entrance.

2) Humewood Spar.

3) Feather Market & City Hall, Central.

4) Labour Department, Chapel Street.

5) Transnet North End, Green Street.

6) Summerstrand, PnP.

We apologise for the inconvenience and thank the residents for their patience.

Published: 01 Aug 2021, Resolved: 04 Aug 2021 RESOLVED

At Aloes substation, Wells Estate No2 OCB tripped affecting Bluewaters Bay, Wells Estate and surrounding areas.


Published: 01 Aug 2021, Resolved: 10 Aug 2021 RESOLVED

URGENT UPDATE!!

UPDATE ON CHURCHILL MAITLAND REPAIRS

The system and reservoirs are filling up, but most affected areas continue to have low-pressure water supplies, particularly in high-lying areas.

This will improve throughout the night.

Our maintenance teams are still looking into areas where people are complaining about intermittent water outages.

We urge all residents to continue to use water wisely.

We apologise for the inconvenience caused.

Published: 01 Aug 2021, Resolved: 10 Aug 2021 RESOLVED

WATER SUPPLY UPDATE 

The City would like to inform affected residents and businesses that the Churchill pipeline has filled up.

Most critical distribution reservoirs are building storage.

This means that water has began to be restored in low lying areas of the supply system.

We will continue to see gradual restoration into the day.

Water tankers will be deployed up until 100% water restoration is achieved.

The following key distribution reservoirs are being monitored and strategic pumps are running to boost distribution.

The reservoirs are as follows:

Emerald Hill still at 1,5%

Fairview- 3,11%

Strandale - 3.5%

Gledenning - 7,3%

Fort Nottingham- 1,56%

Airport reservoir - 5,3%

St George's reservoir - 8,39%

With reservoir levels being this low, the recovery of the system will take the majority of the week. We urge residents to continue using water sparingly.

The Municipality would like apologise for the inconvenience and also thank the residents for their understanding. 

More updates will follow as reservoirs continue to fill up. 

Published: 31 Jul 2021, Resolved: 10 Aug 2021 RESOLVED

URGENT UPDATE!!!

UPDATE ON REPAIR AT CHURCHILL PIPELINE 

The identified leak has been repaired and pipeline is currently being primed and thereafter the system will be filled up.

It is important to note that all the water is currently being fed through one pipeline while the other was being repaired. In addition, as a result of the high water consumption of the residents, the system remains strained and the recovery of the system will take longer.

The overall reduction in water consumption remains crucial considering that in about 2 months time Churchill will have no water storage left.

It is of utmost importance to save water in every way we can, or we will be forced to queue for it in the near future.

Let's avoid dry taps by adopting water saving habits.

For more information on the Nelson Mandela Bay drought crisis, kindly visit our website on: www.nelsonmandelabay.gov.za.

Published: 31 Jul 2021, Resolved: 10 Aug 2021 RESOLVED

Water tankers have been deployed to the locations below:

1) Roaming in Newton Park, 2nd Avenue

2) Cotswold, William Street

3) Builders Warehouse, Walmer Heights

4) Roaming in Schauderville

5) Roaming in Mount Croix

6) Greenacres Mall / Hospital

7) Caltex, Fairview

8) Kensington / Holland Park

9) Donkin & Govan Mbeki Avenue

Kindly note that these water tankers may leave the refill however, they will return to the above locations.


Published: 31 Jul 2021, Resolved: 10 Aug 2021 RESOLVED

URGENT UPDATE!!!

UPDATE ON REPAIR AT CHURCHILL PIPELINE 

The identified leak was repaired in the early hours of Saturday morning. During the repair, a secondary leak was discovered that will need a substantial amount of preparation work, including heavy construction equipment.

With this in mind, and considering the extended time for the preparation before commencing with the repair, the pipeline will be put back into service.

With the long length of pipeline and reservoirs that are empty, it is envisaged that this will take the rest of the day into Sunday. Water pressure should start returning to the affected areas by Sunday afternoon.

We apologise for the inconvenience and thank residents for their understanding.

Published: 30 Jul 2021, Resolved: 10 Aug 2021 RESOLVED

URGENT UPDATE!!!

UPDATE ON WATER DISRUPTIONS DUE TO REPAIR ON CHURCHILL PIPELINE 

The maintenance team has prepared the site this morning and accessed the pipe to determine the extent of the repairs.

The affected areas are still under water as the leak is further down the steep decline of the pipe. There is a low point that cannot be emptied conventionally therefore, pumps were placed inside the pipe to remove the water. Repair activities will continue throughout the night.

We apologise for the inconvenience caused.

More updates will follow as work progresses.

Published: 30 Jul 2021, Resolved: 10 Aug 2021 RESOLVED

UPDATE ON THE CHURCHILL PIPELINE REPAIR

Water tankers have been deployed to the locations below:

1) 2nd Avenue, Newton Park

2) Builders Warehouse, Walmer Heights

3) 9th Avenue, Walmer MPC

4) Nangoza Jebe Hall

5) Jarman Hall, Schauderville

7) Greenacres Hospital

8) Roaming in Mount Croix

9) Roaming in Kensington

Kindly note that tankers may leave to fill up however, they will return to the above locations.

We apologise for the inconvenience caused.

Published: 30 Jul 2021, Resolved: 10 Aug 2021 RESOLVED

URGENT UPDATE ON CHURCHILL PIPELINE REPAIR

Equipment for repairs has been brought to site by helicopter due to the difficulty in accessing the site.

Repair work has already started. We envisage work to be completed during the course of the day.

Due to the severity of this water outage, we are looking at a possibility of increasing water tanker points to accommodate the demand.

The published water tanker positions have not changed for now.

The Municipality would like to apologise for the inconvenience caused by this unexpected emergency repair work.

More updates will follow as work progresses.

Issued by Nelson Mandela Bay Municipality Communications.

Published: 29 Jul 2021, Resolved: 10 Aug 2021 RESOLVED

URGENT UPDATE ON CHURCHILL PIPELINE REPAIR - 30 July 2021

Equipment for repairs has been brought to the site by helicopter due to the difficulty in accessing the site.

Repair work has already started. We envisage work to be completed during the course of the day.

Due to the severity of this water outage, we are looking at the possibility of increasing water tanker points to accommodate the demand.

The published water tanker positions have not changed for now.

The Municipality would like to apologise for the inconvenience caused by this unexpected emergency repair work.

UPDATE ON THE EMERGENCY REPAIR ALONG THE CHURCHILL PIPELINE - 29 July 2021

The majority of the work was done by hand today to prepare the site as there is no access by vehicle. The contractor requires heavier tools and materials to complete repair and therefore a helicopter will be used to deliver these necessary tools to the site.

In an effort to get more water to the current affected areas, an augmentation will be done this evening as the current demand can it be met.

It is envisaged that water will only be restored by Friday afternoon, due to challenges in accessing the site.

Water tankers have been deployed to the locations below:

1) Caltex Garage, Fairview

2) Greenacres Shopping Mall

3) 2nd Avenue Shopping Mall, Newton Park

4) Builders Warehouse, Walmer Heights

5) Greenshields Park Shopping Mall

6) Humewood Police Station

We apologise for the inconvenience caused and plead for patience. For updates, please do not hesitate to contact the Service Delivery Call Center at 0800 20 5050.

Published: 29 Jul 2021, Resolved: 01 Aug 2021 RESOLVED

THE SERVICE DELIVERY CALL CENTRE IS CURRENTLY RECEIVING A HIGH VOLUME OF PHONE CALLS, IT MAY TAKE SOME TIME TO REACH AN OPERATOR

Please be advised that due to the high volume of calls we are currently receiving, customers may have difficulty reaching the Service Delivery Call Center.

We encourage residents to use the Municipal Application or email waterleaks@mandelametro.gov.za to report any service delivery issues.

We sincerely apologise for any inconvenience this has caused.

Published: 29 Jul 2021, Resolved: 10 Aug 2021 RESOLVED

UPDATE ON THE EMERGENCY REPAIR ALONG THE CHURCHILL PIPELINE -29 July 2021

The Churchill pipeline was isolated for emergency leak repairs in the Driftsands area yesterday, 28 July 2021.

This leak was repaired and a section of the pipeline was re-opened. This opportunity was used to further investigate a possible leak on the pipeline.

Teams have been working on exposing the pipe for a couple of days and found a suspected leak. These repairs take the highest priority and one part of the pipe continues to remain isolated until the leak is repaired.

Water is being supplied through the smaller pipeline however, it cannot meet the current demand.

Teams are repairing the pipeline internally and access is extremely challenging. It is envisaged that water supply will only be restored by Friday morning.

Water tankers have been deployed to the locations below:

1) Builders Warehouse, Walmer Heights

2) Greenacres Shopping Mall

3) 2nd Avenue Shopping Mall, Newton Park

4) Roaming in 6th Avenue, Walmer

5) Roaming in 1st Avenue, South End

6) Roaming in Forest Hill and Humewood

7) Roaming in Bethelsdorp

8) Roaming in Mount Croix

We apologise for the inconvenience caused and plead for patience.

Published: 29 Jul 2021, Resolved: 29 Jul 2021 RESOLVED

URGENT ALERT!!! 

PARTS OF THE CITY MAY EXPERIENCE WATER DISRUPTIONS DUE TO A POWER OUTAGE AT STANFORD ROAD PUMPSTATION

There is a power outage at the Stanford Road pumpstation. Electricity and Energy teams are currently investigating the matter. No timeframe is available as yet.

The following areas may be impacted if storage is depleted before the power returns:

1. Rowallan Park

2. Francis Evatt Park

3. Hunters Retreat

4. Bay West

5. Parsonsvlei / Westbrook

6. Morningside

7. Kabega Park

8. Sherwood

9. Westering

10. Cotswold

11. Helenvale

12. Malabar

13. Parts of Schauderville

14. Framesby

15. Sunridge Park

16. Parts of Lorraine

17. Parts of Theescombe

18. Kamma Park

19. Bethelsdorp

20. Aspen Heights

Water tankers will be made available and their locations will be communicated on the NMBM Facebook and Twitter pages and can also be inquired about by calling the service delivery call centre at 0800 20 5050.

We apologise for any inconvenience caused.

Published: 28 Jul 2021, Resolved: 01 Aug 2021 RESOLVED

 circuit breaker tripped at the Weetwood substation, disrupting power to Victoria Park, Walmer, Forrest Hill, Victoria Park South End, and Humewood.


Published: 28 Jul 2021, Resolved: 01 Aug 2021 RESOLVED

The Rodean Substation has been vandalised, disrupting electricity supply to Dyke Road Algoa Park.

Published: 28 Jul 2021, Resolved: 10 Aug 2021 RESOLVED

URGENT ALERT!!!

PARTS OF THE CITY MAY EXPERIENCE WATER DISRUPTIONS AS A RESULT OF EMERGENCY REPAIRS ALONG THE CHURCHILL PIPELINE.

The Municipality is currently having difficulty supplying water to certain storage reservoirs due to an emergency repair along the Churchill pipeline.

This jeopardizes the system because storage conditions are still poor due to the ongoing drought. Contractors are currently on-site assessing the repair needs.

The following areas may experience low pressure or disruptions:

1. Parts of Walmer

2.Walmer Downs

3.Mangold Park

4.Glen Hurd

5.Newton Park

6.Greenacres

7.Parts of Cotsworld

8.Parts of Schauderville

9.Linkside

10.Mill Park

11.Parts of Central

12.Mount Croix

13.Perridgevale

14.Deal party

15.North End

16.Sydenham

17.Seaview

18.North End

19.Central

20.Parts of Gelvandale

21.Summerstrand

22.Forrest Hill

The situation will be closely monitored, and water tankers will be made available should reservoir storage levels deplete. These water tanker positions will be advertised on social media and can also be inquired about by calling the service delivery call center at 0800 20 5050.

Consumers are asked not to stockpile water because doing so will accelerate the depletion of storage.

We apologise for any inconvenience this has caused.

Published: 27 Jul 2021, Resolved: 29 Jul 2021 RESOLVED

UPDATE ON THE PLANNED WATER SHUTDOWN TO REPAIR LEAKS AND INSTALL BULK METERS

Maintenance work on the bulk water pipeline has been completed.

The line is currently being primed, and the reticulation system is filling up.

The majority of the affected areas are expected to have their water supply restored by tonight.

We appreciate the residents' patience and apologise for the inconvenience.

Published: 27 Jul 2021, Resolved: 28 Jul 2021 RESOLVED

URGENT ALERT!!!

THE SERVICE DELIVERY CALL CENTRE IS CURRENTLY RECEIVING A HIGH VOLUME OF PHONE CALLS, IT MAY TAKE SOME TIME TO REACH AN OPERATOR.

July 27,2021

Please be advised that due to the high volume of calls we are currently receiving, customers may have difficulty reaching operators.

We encourage residents to use the Municipal App or email waterleaks@mandelametro.gov.za to report any service delivery issues.

We sincerely apologise for any inconvenience this has caused.

Published: 27 Jul 2021, Resolved: 01 Aug 2021 RESOLVED

At Aloes substation, Coega Village 11kV Circuit Breaker tripped affecting Coega Village, surrounding areas. 

Published: 27 Jul 2021, Resolved: 01 Aug 2021 RESOLVED

Tjoksville line turned off for emergency maintenance on equipment, affecting Tjoksville, NU29.


Published: 26 Jul 2021, Resolved: 28 Jul 2021 RESOLVED

URGENT ALERT!!

PLANNED WATER SHUTDOWN TO REPAIR LEAKS AND INSTALL BULK METERS

The City would like to inform residents that on Tuesday, July 27, 2021, a planned shutdown of the bulk water pipeline will take place in order to repair leaks and install multiple bulk meters on the pipeline.

The work should be completed by the end of the day, and the supply should be restored by the evening.

During the shutdown, the following areas may be impacted:

1. Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei /Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Bethelsdorp

20.Aspen Heights

Water tankers will be made available; their locations will be announced on social media and can also be inquired about by calling 0800205050.

Please accept our apologies for any inconvenience this has caused.

Published: 25 Jul 2021, Resolved: 27 Jul 2021 RESOLVED

Transformer 22kV CB tripped at the Deal Party substation in Metcalfe, affecting Deal Party and surrounding areas. 

Published: 24 Jul 2021, Resolved: 25 Jul 2021 RESOLVED


Elft Close Circuit Breaker tripped at Bloemendal substation, affecting Extension 29, section of Bloemendal.


Staff are working to restore supply; no timeframe available.


We apologise for any inconvenience this has caused.

Published: 24 Jul 2021, Resolved: 24 Jul 2021 RESOLVED

Summerdunes 11kV Oil Circuit Breaker tripped at Summerstrand substation, affecting a section of Summerstrand and surrounding areas.


Staff are working to restore supply, no timeframe.


We apologise for any inconvenience this has caused.


Published: 22 Jul 2021, Resolved: 25 Jul 2021 RESOLVED

Toll gate/Algoa Road 1, market square 1, van Reibeck Circuit Breakers, and market square/middrosty Circuit Breakers all tripped on O/C.

Staff are on the scene determining the source of the problem. Sections of market square and mosel area currently without electrical supply.

We apologise for the inconvenience caused.

Published: 22 Jul 2021, Resolved: 22 Jul 2021 RESOLVED

Eskom will implement STAGE 2 loadshedding from 16H00 to 21H30.

Schedule for today:

*16H00-18H30: Groups 13, 18

*18H00-20H30: Groups 14, 19

*20H00-21H30: Groups 15, 1

All schedules are available on the Loadshedding Page

Published: 21 Jul 2021, Resolved: 22 Jul 2021 RESOLVED

UPDATE ON MAINTENANCE DONE AT CHURCHILL PIPELINE

Maintenance work on the Churchill pipeline yesterday encountered some challenges resulting in a delay until today. This work is different to the work on the Nooitgedagt line scheduled for today that was postponed due to the celebration of Eid.

The Churchill pipeline is now on full pressure and running as usual. Two pumps have been running to the affected zone for over an hour.

The reticulation system is filling up and it is envisaged that most areas will see their water supply returning to normal.

We apologise for the inconvenience caused.

Published: 21 Jul 2021, Resolved: 22 Jul 2021 RESOLVED

DATE ON PLANNED SHUTDOWN OF CHURCHILL PIPELINE TO INSTALL BULK METER

The Municipality wishes to inform residents that the work to install bulk meters was slightly delayed due to weather conditions. 

The teams have completed the work and are busy filling up the pipeline again.

The bulk pipeline will be full later this morning, restoring supply to reservoirs.

Published: 20 Jul 2021, Resolved: 22 Jul 2021 RESOLVED

URGENT ALERT!!

WATER SHUTDOWN PLANNED FOR 21 JULY 2021 POSTPONED

The planned shut down and repair of a major leak on our bulk distribution system has been postponed due to it being Eid-Ul-Adha tomorrow.

This will accommodate the water demand that comes with the ceremonies across the Muslim community in the Metro.

Published: 20 Jul 2021, Resolved: 24 Jul 2021 RESOLVED

We are performing emergency switching on the Rowallan Park circuit that connects to the Vincent substation.

Pollock, Lategan, Rowan Mini, Smollen, Strydom, Marche, and Parsons Green Mini substations will be temporarily shut down while we repair the Rowallan Park/Vincent cable and verify the quality of supply at Vincent Substation.

We apologise for any inconvenience this has caused.

Published: 20 Jul 2021, Resolved: 20 Jul 2021 RESOLVED

URGENT ALERT!!!

PLANNED WATER SHUTDOWN TO REPAIR LEAKS AND INSTALL BULK METERS

The City would like to inform residents that on Wednesday, July 21, 2021, a planned shutdown of the bulk water pipeline will take place in order to repair leaks and install multiple bulk meters on the pipeline.

The work should be completed by the end of the day, and the supply should be restored by the evening.

During the shutdown, the following areas may be impacted. 

1. Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei /Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Bethelsdorp

20.Aspen Heights

Water tankers will be made available; their locations will be announced on social media and can also be inquired about by calling 0800205050.

Please accept our apologies for any inconvenience this has caused.

Published: 20 Jul 2021, Resolved: 25 Jul 2021 RESOLVED

Gqamlana, Mendi, and Limba Church substations were turned off for emergency repairs, affecting New Brighton and the surrounding areas.

Supply will be reinstated as soon as possible. There is currently no estimate of how long it will take.

We apologise for any inconvenience this has caused.

Published: 20 Jul 2021, Resolved: 21 Jul 2021 RESOLVED

CALL CENTRE TO RESUME OPERATIONS AT 2PM

The Municipality wishes to inform residents that services at the call centre are expected to resume this afternoon at 2 p.m.

The facility has been fumigated in accordance with protocol, and it is safe for employees to return to work.

However, we anticipate that there will be a significant backlog as a result of the temporary closure of the centre.

As a result, responses may take longer than usual to be sent out.

We appreciate the residents' patience and ask that they continue to email their queries to waterleaks@mandelametro.gov.za or use the Municipal Application rather than calling.

We apologise for any inconvenience this has caused.

Published: 19 Jul 2021, Resolved: 22 Jul 2021 RESOLVED

URGENT ALERT!!!

PLANNED SHUTDOWN OF THE CHURCHILL PIPELINE TO INSTALL BULK METERS

The Municipality would like to inform residents that the Churchill pipeline will be shut down in-order to install bulk meters as part of the water conservation and demand management program.

This opportunity will also be used to inspect the pipeline for leaks.

Reservoirs have been pre-filled, but there is a risk of disruption if storage is depleted before work is completed.

The pipeline will be shut down on Tuesday, July 20, 2021.

The work is expected to be completed by 19:00.

Low pressure or disruptions may occur in the following areas:

1. Walmer Downs

2. Mangold Park

3. Glen Hurd

4. Parts of Walmer

5. Newton Park

6. Greenacres

7. Parts of Cotsworld

8. Parts of Schauderville

9. Linkside

10. Mill Park

11. Parts of Central

12. Mount Croix

13. Perridgevale

14. Deal party

15. North End

16. Sydenham

The situation will be closely monitored, and water tankers will be made available if reservoir storage levels fall below a certain level.

Water tanker positions will be communicated via NMBM social media and can be inquired about by calling the call centre at 0800 20 5050.

Consumers are urged to use water sparingly and avoid stockpiling, as this will hasten the depletion of storage.

We apologise for any inconvenience this has caused.

Published: 16 Jul 2021, Resolved: 19 Jul 2021 RESOLVED

PLANNED WATER SHUTDOWN TO CARRY OUT MAINTENANCE

The Municipality wishes to inform residents that a planned water shutdown will take place tomorrow, 17 July 2021 to replace a valve.

This is part of the Municipality's efforts to improve the water infrastructure and decrease water losses.

This shutdown will affect the areas below:

1. Bridgemead

2. Rowallan Park (above the Baywest and Bridgemead turnoff)

3. Hunters Close


We apologise for the inconvenience caused.

Published: 13 Jul 2021, Resolved: 19 Jul 2021 RESOLVED

URGENT ALERT!!!

WATER OUTAGES IN PARTS OF THE CITY DUE TO A FAILURE AT THE STANDFORD PUMPSTATION

Some areas of the City are currently experiencing water disruptions or low pressure as a result of a fault at the Standford Road Pumpstation, which caused operations to halt for a brief period of time.

The pumpstation, on the other hand, is back up and running, and it is expected that water supply will be restored by tomorrow morning.

The following areas are affected and may experience disruptions or low pressure:

1. Rowallan Park

2. Kabega Park

3. Parsons Ridge

4. Parsonsvlei

5. Francis Evatt Park

6. Morningside

7. Baywest

8. Sherwood

9. Lorraine

10. Westering

11. Framesby

12. Sunridge Park

13. Linton Grange

15. Malabar

16. Barcelona

17. Cotswold

We apologise for any inconvenience this has caused.

Published: 13 Jul 2021, Resolved: 19 Jul 2021 RESOLVED

UPGRADING OF SERVICE DELIVERY CALL CENTRE SYSTEMS SCHEDULED FOR THIS WEEKEND

The Municipality would like to inform residents that the service delivery call centre systems will be upgraded on Saturday, 17th July 2021. This will result in the call centre being off-line temporarily.

It is foreseen that the call centre will be offline the entire day on Saturday and will be operational on Sunday, 18 July 2021. 

Members of the public are encouraged to send their queries to waterleaks@mandelametro.gov.za or use the Municipal application during this time. 

Residents will be notified as soon as the call centre reopens. 

We apologise for any inconvenience this has caused.

Published: 11 Jul 2021, Resolved: 12 Jul 2021 RESOLVED

UPDATE ON THE CALL CENTRE'S TEMPORARY CLOSURE DUE TO A COVID-19 INCIDENT

July 11, 2021

Please be advised that the CallCentre has been decontaminated. As per standard procedure, the building must be cleared for the next two hours, which means the Call Center will be operational by 14:00. This is done so that employees can return to work in a safe environment.

We encourage residents to continue using alternative methods to report queries.

Service delivery related queries can be reported by emailing waterleaks@mandelametro.gov.za or by using the Municipality App.

We appreciate your patience and support, and we apologize for any inconvenience this has caused.

Published: 08 Jul 2021, Resolved: 22 Jul 2021 RESOLVED

CLOSURE OF LIBRARIES, MUSEUMS, AND MULTI-PURPOSE CENTRES

PLEASE NOTE: This Alert is still current until further notice

In terms of  Government Gazette No. 44772, published on Monday, 28 June 2021, gatherings are prohibited and these facilities are specifically mentioned in the Gazette and have been closed with effect from Tuesday 29 June 2021.

This includes all other Sports, Recreation, Arts & Culture facilities including stadia.

Published: 07 Jul 2021, Resolved: 11 Jul 2021 RESOLVED

ELECTRICITY SHUTDOWN NOTICE:

This shutdown is a 2-phase approach to replace the 66kV circuit breaker and to perform preventative maintenance to reduce the risk of extended outages, thus creating a firm and reliable network

DATE: Sunday, 11 July 2021 (alternatively 18 July 2021)

WHERE: Ditchling Rd Substation / Perl Rd No. 1 66kV substation

TIME: 07H00 - 15H00

(From 07H00 to 11H00 all areas listed will be affected;
from 11H00 to 15H00 only customers fed from Perl Road sub will be affected)

All areas fed from Ditchling / Perl Rd substation:

Section of Malabar
Section of Gelvandale
Section of Helenvale
Buffelsfontein Rd
Charlo
Circular Drive
Fairview
Greenshields Park
Gamtoos
Walmer
17th Ave, Walmer
Section of Mangold Park
Mount Pleasant
Overbaakens
Springfield
Walmer Downs
William Moffet
Section of Linton Grange
Section of Fernglen
Cotswold
Sunridge Park
Framesby
Westering
Algoa Park
Young Park
Loerie Pumps
SGP Line - Summit/Gamtoos Punps
SLL Line - Summit/Loerie/Lime Bank
NFL Line - Nocton Farms
FBH Line - Fitches Corner/Blue Horison Bay
FCR Line - Fitches Corner/Rocklands
FCW Line - Fitches Corner/Witteklip
FGR Line - Fitches Corner Gedultsrivier
VMW Line - Van Stadens Woodridge
TBS Line - Thornhill Boxes & Shooks
Cadles
Ferguson
Sections of Korsten
Northdowns 22kV & 6.6kV Substation
Ferrovorm 22kVWillard 6.6kV Substation

Subs from Perl Road
Neave TownshipNeave Industrial
USM 22kV Substation
Aspen Pharmacare 22kV Substation
Aspen 1 22kV Substation
Fairclough 22kV Substation
Durban Road 22kV Substation
United 22 & 6.6kV Substation
Aberdare 22kV Substation
Livingston 22kV Substation
Ford Neave 22kV Substation

All supplies to be treated as live for the duration of the outage.


Published: 05 Jul 2021, Resolved: 12 Jul 2021 RESOLVED

WATER DISRUPTIONS CONTINUE AS A RESULT OF WESTERN SUPPLY DAMS THAT REMAIN STRESSED

The water supply from Churchill and Impofu dams is still in jeopardy.

Water consumption from these resources is on average 50 megalitres per day greater than what the system can supply, resulting in insufficient pressure for water to flow into the Glendenning reservoir.

This morning, operational changes were made to try to improve the pressure. These interventions are being evaluated for effectiveness.

Water tankers will be communicated via NMBM social media pages and can be enquired about by calling 0800 20 50 50

We sincerely apologise for inconvenience caused.

Published: 04 Jul 2021, Resolved: 04 Jul 2021 RESOLVED

SUBSTATION VANDALISED:

The 6kV substation at Cradock Place has been vandalised, affecting Algoa Park, Cradock Place, and surrounding areas.

Staff are working to restore supply; no timeframe available.

We apologise for any inconvenience this has caused.

Published: 04 Jul 2021, Resolved: 12 Jul 2021 RESOLVED

WATER DISRUPTIONS IN SYDENHAM CAUSED BY BURST PIPE AND ELECTRICITY OUTAGE AT CHURCHILL WATER TREATMENT WORKS

There was a problem on the Churchill supply system that stems from an electricity outage and burst pipe at Churchill Treatment Works. This feeds Glendenning reservoir amongst others, that supplies Sydenham.

Due to the systems slow recovery rate, even the supply from Emerald Hill into Walmer will also be affected.

As a result of the high water consumption, the recovery of the system will take longer than expected.

Water tankers will be deployed and communicated on all NMBM social media pages and can be enquired from 0800 20 50 50.

We apologise for the inconvenience caused.

Published: 03 Jul 2021, Resolved: 04 Jul 2021 RESOLVED

UPDATE 14:00

PARTS OF THE CITY EXPERIENCING WATER DISRUPTIONS DUE TO POWER OUTAGE AT STANDFORD ROAD BOOSTER PUMP STATION

Due to an outage of electricity, there was a problem with the Churchill supply system.

The system feeds the Glendenning reservoir, which provides water to Sydenham and other areas.

The problem has since been resolved, but because of the slow recovery, the supply from Emerald Hill to Walmer will be disrupted as well.

It is expected that the supply will be restored during the night, barring any unforeseen circumstances.

Water trucks can be found at the following locations:

1) Roaming Sydenham area

2) Verdun Checkers

3) Rowen Street, Rowallan Park

4) Greenbushes Caltex

5) Sherwood Spar

6) Hunters Spar

7) PnP in Linton Grange

8) Roaming in Extension 35, Bethelsdorp

9) Roaming in Barcelona / Helenvale area

10) Asphen Heights

We apologise for the inconvenience caused.

Published: 03 Jul 2021, Resolved: 04 Jul 2021 RESOLVED

URGENT ALERT!!!

PARTS OF THE CITY EXPERIENCING WATER DISRUPTIONS DUE TO POWER OUTAGE AT STANDFORD ROAD BOOSTER PUMP STATION

Chelsea reservoir storage has been depleted due to a power outage that affects Standford Road booster pump station.

The problem has been reported to Electricity & Energy and they will assess the situation.

This outage disrupts the East-West water supply transfer and caused reservoirs to lose storage.

There is currently no timeframe for the reinstatement of electricity however, regular updates will be provided.

The following areas will be affected if all storage reservoirs fed by Chelsea Reservoir is depleted:

1. Rowallan Park

2. Francis Evatt Park

3. Hunters Retreat

4. Bay West

5. Parsonsvlei / Westbrook

6. Morningside

7. Kabega Park

8. Sherwood

9. Westering

10. Cotswold

11. Helenvale

12. Malabar

13. Parts of Schauderville

14. Framesby

15. Sunridge Park

16. Parts of Lorraine

17. Parts of Theescombe

18. Kamma Park

19. Bethelsdorp

20. Aspen Heights

Water tankers will be made available and their locations will be communicated via NMBM social media pages. Residents can also enquire the locations of the tankers at 0800205050.

We apologise for the inconvenience caused.

Published: 30 Jun 2021, Resolved: 04 Jul 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

DATE: Saturday, 3 July 2021 (Weather permitting)

TIME: 07:00 - 18:00

AFFECTED AREAS:

Albany Road, Queen, Butler and Princess Streets and Middle Avenue, Central

Please treat all installations as "LIVE'

Electricity & Energy Directorate Call Centre: 041 506 5595

Published: 29 Jun 2021, Resolved: 03 Jul 2021 RESOLVED

PARTS OF THE CITY MAY EXPERIENCE WATER DISRUPTIONS DUE TO A FAULT AT CHURCHILL WATER TREATMENT WORKS

The Municipality is currently experiencing difficulties supplying water to certain storage reservoirs due to a fault at the Churchill Water Treatment Works.

This places the system at risk as storage conditions remain low due to the ongoing drought. Contractors are currently on site assessing requirements to execute repairs.

Areas that could experience low pressure or water disruptions include:

1. Parts of Walmer

2. Walmer Downs

3. Mangold Park

4. Glen Hurd

5. Newton Park

6. Greenacres

7. Parts of Cotsworld

8. Parts of Schauderville

9. Linkside

10. Mill Park

11. Parts of Central

12. Mount Croix

13. Perridgevale

14. Deal party

15. North End

16. Sydenham

The situation will be monitored and water tankers will be made available should reservoir storage levels deplete. These water tanker positions will be communicated throughout social media and can be enquired from 0800 20 5050.

Consumers are requested to use water sparingly and not to stockpile as this will accelerate the depletion of storage.

Published: 28 Jun 2021, Resolved: 22 Jul 2021 RESOLVED

LIMITED CUSTOMER CARE CENTRES

The following six (6) Customer Care Centres are open to the public from 8:00 to 15:30, as from Wednesday 14 July 2021:-

1) Mafana Sekhaya Gqobose (old City TREASURER). Govan Mbeki Avenue, Central, Port Elizabeth

2) Korsten office, Abette Street, Korsten (at Traffic Department & Library opposite Livingstone hospital)

3) Uitenhage office, Uitenhage City Hall

4) Thusong Centre Motherwell, corner Maku Road and Tyirirha Street, NU4B

5) New Brighton, Ntshekisa Road

6) Kwanobuhle, Pono Tini Road, next to Fire Station

Accounts Call Centre on tel 041-5065555 will be operational

Published: 28 Jun 2021, Resolved: 29 Jun 2021 RESOLVED

UPDATE ON REPAIR OF THE MOTHERWELL /CHELSEA PIPELINE  - June 28, 2021

The burst on the Motherwell / Chelsea pipeline, which affected large parts of the Northern and Western parts of Gqeberha, was resolved late on Friday and water supply was restored to most areas on Saturday. Any residents who are still experiencing water disruptions in these areas are requested to contact the call centre on ?0800 20 50 50?.

Areas which are, however, still affected include Reservoir Hills, Khayamnandi in Despatch and the higher lying parts of Joe Slovo West.

Water tankers have been deployed to these areas and are roaming in:

1. Reservoir Hills

2. Khayamnandi

3. Kingston

4. Joe Slovo West

These areas are expected to start receiving water once lower lying reservoirs reach full capacity.

Uitenhage is currently also experiencing water disruptions as a result of critical planned maintenance work that was carried out over the weekend. This work could not be completed due to certain technical complications but is expected to be completed by the end of the day.

Areas which are affected include:

1. Nelson Mandela Bay

2. Logistics Park

3. Alexander Park Industrial area

4. Van Riebeeck Hoogte

Valleisig

5. Scheepershoogte

6. Fairbridge Heights

7. Strelitzia Park

8. Winterhoek Park

9. Vanes Estate

10. Levyvale

11. Janssendal

12. Mosel

13. Penford

14. College Hill

Water tankers are being deployed to assist residents and at the locations below:

1. Nelson Mandela Bay

2. Logistics Park

3. Corner Van Riebeeck Street and Errol Avenue

4. Daniel Pienaar Road

5. Hex River Road

We apologize for the inconvenience caused.

Published: 26 Jun 2021, Resolved: 27 Jun 2021 RESOLVED

UPDATE ON THE MOTHERWELL / CHELSEA PIPELINE REPAIR - JUNE 26, 2021

Member of the Mayoral Committee for Infrastructure and Engineering, Cllr Thsonono Buyeye, visited the Motherwell / Chelsea repair site to assess the progress made so far.

The repair has been completed successfully, and the team is currently backfilling the earth. It will take the rest of the afternoon to complete this task.

Water supply has already been established in some lower-lying areas.

We implore residents to be patient as the system fills up

We apologise for the inconvenience caused.

Published: 26 Jun 2021, Resolved: 27 Jun 2021 RESOLVED

UPDATE ON REPAIR OF THE MOTHERWELL / CHELSEA PIPELINE - June 26, 2021

Work on the Motherwell / Chelsea pipeline is still ongoing. Additional resources were arranged to speed up repairs this morning.

Supply will be restored today however, with the system being empty, it will take some time for water supply to be fully restored.

WATER TANKER POSITIONS

Wanter tankers can be found at the locations listed below:

1) Roaming in Barcelona

2) Linton Grange PnP

3) Roaming in Malabar

4) Hunters Retreat Spar

5) Roaming in Govan Mbeki / Kleinskool

6) Sherwood Spar

7) Roaming in Gelvandale

8) Roaming in Clearly Park

Kindly note that these tankers may leave the area to refill however, they will return to the locations above.

We apologise for the inconvenience caused.

Published: 21 Jun 2021, Resolved: 26 Jun 2021 RESOLVED

PLANNED WATER DISRUPTION IN NEW BRIGHTON TO PERFORM CRITICAL INFRASTRUCTURE MAINTENANCE

June 21, 2021

The City wishes to notify residents that there will be a planned water outage in New Brighton in order to perform critical infrastructure maintenance to reduce water losses.

The water supply will be turned off from 08:00 to 17:00 on Tuesday, June 22, 2021.

We apologise for any inconvenience this has caused

Published: 13 Jun 2021, Resolved: 18 Jun 2021 RESOLVED

STAGE 1 loadshedding implemented from 17H00 to 20H30. 

Group 1 will be shed from 17H00 to 18H30; Group 2 from 18H00 to 20H30.

Published: 11 Jun 2021, Resolved: 12 Jun 2021 RESOLVED


Loadshedding ceased until further notice.

Published: 10 Jun 2021, Resolved: 11 Jun 2021 RESOLVED

Stage 2 Loadshedding 

Friday, 11 June 2021

* 10H00 - 12H30: Groups 12, 17
* 12H00 - 14H30: Groups 13, 18
* 14H00 - 16H30: Groups 14, 19
* 16H00 - 18H30: Groups 15, 1
* 18H00 - 20H30: Groups 16, 2
* 20H00 - 22H30: Groups 17, 3
* 22H00 - 00H30: Groups 18; 4

Saturday, 12 June 2021
* 00H00 - 02H30: Groups 19, 5
* 02H00 - 04H30: Groups 1, 6
* 04H00 - 06H30: Groups 2, 7
* 06H00 - 08H30: Groups 3, 8
* 08H00 - 10H30: Groups 4, 9
* 10H00 - 12H30: Groups 5, 10
* 12H00 - 14H30: Groups 6, 11
* 14H00 - 16H30: Groups 7, 12
* 16H00 - 18H30: Groups 8, 13
* 18H00 - 20H30: Groups 9, 14
* 20H00 - 22H30: Group 10, 15
* 22H00 - 00H30: Groups 11, 16

Sunday, 13 June 2021
* 00H00 - 02H30: Groups 12, 17
* 02H00 - 04H30: Groups 13, 18
* 04H00 - 06H30: Groups 14, 19
* 06H00 - 08H30: Groups 15, 1
* 08H00 - 10H30: Groups 16, 2
* 10H00 - 12H30: Groups 17, 3
* 12H00 - 14H30: Groups 18, 4
* 14H00 - 16H30: Groups 19, 5
* 16H00 - 18H30: Groups 1, 6
* 18H00 - 20H30: Groups 2, 7
* 20H00 - 22H30: Groups 3, 8

All schedules available on the Load-shedding page and in the Document Library, Category Load-shedding

POWER OUTAGES AFTER LOADSHEDDING

Please note that when a goup / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

Published: 10 Jun 2021, Resolved: 10 Jun 2021 RESOLVED

STAGE 3 loadshedding will be implemented from 08H00 to 22H30 

Thursday, 10 June 2021

* 08H00 - 10H30: Groups 18, 4, 9
* 10H00 - 12H30: Groups 19, 5, 10
* 12H00 - 14H30: Groups 1, 6, 11
* 14H00 - 16H30: Groups 2, 7, 12
* 16H00 - 18H30: Groups 3, 8, 13
* 18H00 - 20H30: Groups 4, 9, 14
* 20H00 - 22H30: Groups 5, 10, 15

All schedules available on the load-shedding page  and in the Document library - Category - Loadshedding

Published: 09 Jun 2021, Resolved: 09 Jun 2021 RESOLVED

STAGE 4 loadshedding implemented from 14H00 to 22H30.

Wednesday, 9 June 2021

* 14H00 - 16H30: Groups 9, 14, 19, 5

* 16H00 - 18H30: Groups 10, 15, 1, 6

* 18H00 - 20H30: Groups 11, 16, 2, 7

* 20H00 - 22H30: Groups 12, 17, 3, 8

Published: 09 Jun 2021, Resolved: 10 Jun 2021 RESOLVED

Stage 2 loadshedding will be implemented from 10H00 until Sunday, 13 June 2021 at 22H30.

Thursday, 10 June 2021

* 00H00 - 02H30: Groups 14, 19
* 02H00 - 04H30: Groups 15, 1
* 04H00 - 06H30: Groups 16, 2
* 06H00 - 08H30: Groups 17, 3
* 08H00 - 10H30: Groups 18, 4
* 10H00 - 12H30: Groups 19, 5
* 12H00 - 14H30: Groups 1, 6
* 14H00 - 16H30: Groups 2, 7
* 16H00 - 18H30: Groups 3, 8
* 18H00 - 20H30: Groups 4, 9
* 20H00 - 22H30: Groups 5, 10
* 22H00 - 00H30: Groups 6, 11

Friday, 11 June 2021

* 00H00 - 02H30: Groups 7, 12
* 02H00 - 04H30: Groups 8, 13
* 04H00 - 06H30: Groups 9, 14
* 06H00 - 08H30: Groups 10, 15
* 08H00 - 10H30: Groups 11, 16
* 10H00 - 12H30: Groups 12, 17
* 12H00 - 14H30: Groups 13, 18
* 14H00 - 16H30: Groups 14, 19
* 16H00 - 18H30: Groups 15, 1
* 18H00 - 20H30: Groups 16, 2
* 20H00 - 22H30: Groups 17, 3
* 22H00 - 00H30: Groups 18; 4

Saturday, 12 June 2021

* 00H00 - 02H30: Groups 19, 5
* 02H00 - 04H30: Groups 1, 6
* 04H00 - 06H30: Groups 2, 7
* 06H00 - 08H30: Groups 3, 8
* 08H00 - 10H30: Groups 4, 9
* 10H00 - 12H30: Groups 5, 10
* 12H00 - 14H30: Groups 6, 11
* 14H00 - 16H30: Groups 7, 12
* 16H00 - 18H30: Groups 8, 13
* 18H00 - 20H30: Groups 9, 14
* 20H00 - 22H30: Group 10, 15
* 22H00 - 00H30: Groups 11, 16

Sunday, 13 June 2021

* 00H00 - 02H30: Groups 12, 17
* 02H00 - 04H30: Groups 13, 18
* 04H00 - 06H30: Groups 14, 19
* 06H00 - 08H30: Groups 15, 1
* 08H00 - 10H30: Groups 16, 2
* 10H00 - 12H30: Groups 17, 3
* 12H00 - 14H30: Groups 18, 4
* 14H00 - 16H30: Groups 19, 5
* 16H00 - 18H30: Groups 1, 6
* 18H00 - 20H30: Groups 2, 7
* 20H00 - 22H30: Groups 3, 8

All schedules available on the Loadshedding page and in the document library

POWER OUTAGES AFTER LOADSHEDDING

Please note that when a goup / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.

This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.

Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

Published: 08 Jun 2021, Resolved: 09 Jun 2021 RESOLVED

STAGE 2 loadshedding implemented from 17H00 to 22H30.

*17H00-18H30: Groups 17, 3
*18H00-20H30: Groups 18, 4
*20H00-22H30: Groups 19, 5

All schedules available on the Loadshedding page and in the Document Library

Published: 07 Jun 2021, Resolved: 18 Jun 2021 RESOLVED

WATER SUPPLY DISRUPTION IN DEAL PARTY DUE TO BURST PIPE

Deal Party is currently without water due to a pipe burst discovered on the supply line near the Perseverance turn off.

Contractors have been dispatched to the site to perform repairs, and supply is expected to be restored during the night, barring any unforeseen circumstances.

Residents are encouraged to use water wisely.

We apologise for any inconvenience this has caused

Published: 07 Jun 2021, Resolved: 08 Jun 2021 RESOLVED

STAGE 1 loadshedding will be implemented from 17H00 to 22H30. 

17H00-18H30: Group 5

18H00-20H30: Group 6

20H00-22H30: Group 7

Published: 07 Jun 2021, Resolved: 10 Jun 2021 RESOLVED

WESTERN AREAS EXPERIENCING WATER DISRUPTIONS AS A RESULT OF POWER FAILURES

The knock-on effects of the weekend's two electrical outages have delayed the recovery of the water supply system.

Water installations are exempt from loadshedding however, this was a power failure. The Municipality is currently pumping 80 megalitres a day to supply the Western areas, but it will take a while before the system fully recovers.

Certain parts of the Western areas up to Malabar are experiencing low pressure and water disruptions during this time.

Residents are urged to use water sparingly.

We apologize for the inconvenience caused.

Published: 03 Jun 2021, Resolved: 07 Jun 2021 RESOLVED

URGENT ALERT!!!


WATER TANKER POSITIONS- June 3, 2021

Water trucks can be found at the following locations:

1. KwaMagxaki, Engen garage

2. KwaDwesi police station

3. Chatty clinic

4. KwaNoxolo Community Centre

5. Kleinskool, Cllrs Office

6. Barberry Drive area, roaming

7. Booysens Park, roaming

Kindly note that the trucks may leave to refill, but they will return to these locations.

Published: 03 Jun 2021, Resolved: 10 Jun 2021 RESOLVED

UPDATE ON CRITICAL MAINTENANCE OF BULK PIPELINE - June 3, 2021

The critical maintenance that was being done on the Motherwell Chelsea bulk pipelines was completed last night around 23H00.

The line has been opened and reservoirs are being filled up.

Filling up will take time as most of our supply reservoirs, including Bethelsdorp, Bloemendal, and Chelsea, are filling up after being depleted.

We anticipate that it will take the whole day for the system to fully recover.

Water tankers are being arranged and positions will be communicated shortly and can also be enquired from the call centre on 0800 20 5050.

We thank residents for their patience and apologize for the inconvenience caused.

Published: 02 Jun 2021, Resolved: 04 Jun 2021 RESOLVED

Electricity Shutdown notification for emergency repairs:

When: Thursday, 3 June 2021

Time: 09H00-12H00

Affected areas: Stanley Street and part of Irvine Street Richmond Hill


Published: 02 Jun 2021, Resolved: 07 Jun 2021 RESOLVED

As per Eskom Stage 1 loadshedding will be implemented Sunday from 17H00 to 22H00

Please click here to view the complete schedules

Published: 01 Jun 2021, Resolved: 03 Jun 2021 RESOLVED

UPDATE ON CRITICAL MAINTENANCE OF BULK PIPELINE - July 2, 2021

Due to the system being extremely constrained by the drought, the Municipality is trying to fully utilize the opportunity of a shutdown to maximise the work achieved.

Multiple proactive repairs are done with reactive ones. A majority of the repairs were completed last night however, due to unforeseen circumstances, the work has not yet been completed and is still ongoing. It is envisaged to be completed by midday today.

Until now, storage has been sufficient but some of the areas below could experience water supply disruptions this morning:

Rowallan Park
Francis Evatt Park
Hunters Retreat
Bay West
Parsonsvlei
Morningside
Kabega Park
Sherwood
Westering
Cotswold
Helenvale
Malabar
Parts of Schauderville
Framesby
Sunridge Park
Parts of Lorraine
Parts of Theescombe
Kamma Park
Bethelsdorp
Aspen Heights
Bloemendal
KwaDwesi
KwaMagxaki
Joe Slovo
Chatty
Parts of the Northern areas

We apologise for the inconvenience caused.

Published: 31 May 2021, Resolved: 01 Jun 2021 RESOLVED

STAGE 2 loadshedding implemented from 16H00 to 05H00.

16H00-18H30: Groups 16; 2 

18H00-20H30: Groups 17; 3; 

20H00-22H30: Groups 18, 4;

20H00-22H30: Groups 18, 4; 

22H00-00H30: Groups 19, 5; 

00H00-02H30: Groups 1, 6; 

02H00-04H30: Groups 2, 7;

04H00-05H30: Groups 3, 8

Published: 26 May 2021, Resolved: 27 May 2021 RESOLVED

STAGE 1 loadshedding implemented from 17H00 to 22H30. 

17H00-18H30: Group 13 

18H00-20H30: Group 14

 20H00-22H30: Group 15.

Published: 18 May 2021, Resolved: 18 May 2021 RESOLVED

STAGE 1 loadshedding will be implemented from 17H00 to 22H30.

* 17H00 - 18H30: Groups 12
* 18H00 - 20H30: Groups 13
* 20H00 - 22H30: Group 14

Published: 16 May 2021, Resolved: 18 May 2021 RESOLVED

Eskom implemented Stage 2 loadshedding

Tuesday, 18 May 2021

* 00H00 - 02H30: Groups 4, 9
* 02H00 - 04H30: Groups 5, 10
* 04H00 - 06H30: Groups 6, 11
* 06H00 - 08H30: Groups 7, 12
* 08H00 - 10H30: Groups 8, 13
* 10H00 - 12H30: Groups 9, 14
* 12H00 - 14H30: Groups 10, 15
* 14H00 - 16H30: Groups 11, 16
* 16H00 - 18H30: Groups 12, 17
* 18H00 - 20H30: Groups 13, 18
* 20H00 - 22H30: Group 14, 19

Published: 12 May 2021, Resolved: 18 Jun 2021 RESOLVED

ELECTRICITY SHUTDOWN

To stabilise the load during peak times at Redhouse sub, Kwamagxaki 1 and 2 feeders will be switched off in turn from 17H00 to 20H30 every night until the transformer repairs are completed.

*17H00-18H45: Kwamagxaki1 will be switched off affecting Kwanoxolo, Soweto-on-Sea, Missionvale Salt Works*18H45-20H30: Kwamagxaki2 will be swithced off affecting Kwamagxaki, Kwadwesi

Published: 09 May 2021, Resolved: 10 May 2021 RESOLVED

Emergency electricity shutdown

Due to damaged transformer at Redhouse sub, Kwamagxaki No1 will be switched off from 17H30 to 18H45; Koyana Redhouse and Mgengo from 18H45 to 20H00 to stabilise load. Kwamagxaki, New Brighton will be affected.

Published: 04 May 2021, Resolved: 20 May 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

Date: (Weather permitting)

19 or 20 May 2021 (Weather

Time: 09:00 - 17:00

Affected areas: Sydenham Area;

  • Smart Street
  • Arthur Street
  • Steboneath Road
  • All side streets between Albert Road and Smart Street

Please treat all installations as "LIVE".

Electricity & Energy Call Centre: 041 506 5595

Published: 03 May 2021, Resolved: 06 May 2021 RESOLVED

48 HOUR SHUTDOWN OF LOERIE WATER TREATMENT WORKS

The Nelson Mandela Bay Municipality would like to notify residents that on the 4th of May 2021, the Loerie Water Treatment Works will be closed for 48 hours in order to complete crucial upgrades as part of the Pump Station Refurbishment Project.

While necessary plans have been made to reduce the likelihood of shortages, it is possible that reservoir capacity will be exhausted before supply is restored

The levels in the water storage reservoirs are constantly monitored and further communication will be issued should water outages become imminent.

Residents are encouraged to use water sparingly such that the available water storages are not depleted during this period.

It is possible, however, that it may impact customers who are served directly from the bulk water pipeline

Published: 03 May 2021, Resolved: 18 May 2021 RESOLVED

INTERMITTENT WATER SUPPLY DUE TO A FAULT AT THE ELANDSJAGT WATER TREATMENT WORKS.

The Nelson Mandela Bay Municipality is currently experiencing difficulties supplying water to certain storage reservoirs due to a fault at the Elandsjagt Water Treatment Works.

This places the system at risk as storage conditions remain low due to ongoing drought.

Municipal teams are currently on site assessing requirements to execute repairs.

Areas that could experience low pressure or disruptions include:

Parts of Walmer

Walmer Downs

Mangold Park

Glen Hurd

Newton Park

Greenacres

Parts of Cotsworld

Parts of Schauderville

Linkside

Mill Park

Parts of Central

Mount Croix

Perridgevale

Deal party

North End

Sydenham

The situation will be monitored and water tankers will be made available if reservoir storage levels deplete.

The positions of the water tankers will be communicated on the NMBM social media platforms and can also be enquired from 0800205050.

Consumers are requested to use water sparingly and not to stockpile, this will accelerate the depletion of storage.

Published: 30 Apr 2021, Resolved: 06 May 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

When: Tuesday, 4 May 2021 (alternatively 22 June 2021)

Where: Kudu Substation

Time: 06H00 - 18H00Reason: Maintenance

All areas fed from Kudu substation will be affected:

Section of Despatch, surrounds

All supplies to be treated as live for the duration of the outage.

Published: 26 Apr 2021, Resolved: 26 Apr 2021 RESOLVED

Winterhoek Park sub will be switched off at 09H30 for emergency repairs due to vandalism affecting Winterhoek Park, surrounds. Supply to restored soonest, no timeframe available.

Published: 21 Apr 2021, Resolved: 23 Apr 2021 RESOLVED

WATER SUPPLY DISRUPTION

Amid declining dam levels, Nelson Mandela Bay Municipality continues to maintain, refurbish and improve its water infrastructure to reduce water losses.

It is for this reason that water will be shut off in the WESTERN SUBURBS on April 22, 2021 between 08:00 am and 17:00 pm.

Your understanding and co-operation in this matter is appreciated.

The Municipality would also like to apologise for the inconvenience caused.

For inquiries you are humbly requested to contact the service delivery call line 0800205050

Published: 14 Apr 2021, Resolved: 03 May 2021 RESOLVED

UPDATE ON PARTS OF THE CITY EXPERIENCING DISRUPTIONS DUE TO DEPLETED STORAGE LEVEL AT EMERALD RESERVOIR - April 14, 2021

The City would like to update residents on the water disruptions some areas are experiencing. We are still currently unable to supply water to a large area of the Metro due to the depleted storage level at Emerald Hill Reservoir.

Last night's fault at the Churchill Water Treatment Works has since been repaired at 16H00 on 13 April 2021, however the system has failed to recover and Emeraldhill reservoir and is currently at 1,3%.

With day peak demand and draw off, the system is not likely to recover today. The system is vulnerable due to the ongoing drought and water production deficit and therefore we are not able to provide 100% assurance that water will be restored sooner.

At this stage, no time frames are available and the water provision continuity plan will be through water trucks.

Areas that will be experiencing water disruptions / low pressure are currently:

1. Walmer 1st to 6th Avenue

2. Walmer Township, Gqeberha

3. Glen Hurd

4. Newton Park

5. Schauderville

6. Mangold Park

7. Greenacres

8. Perridgevale

9. Adcockvale

10. Parsons Hill

11. Glendinningvale

12. Mill Park

13. Linkside

14. Mount Croix

15. Greenacres Hospital

16. St George's Hospital

17. Richmond Hill

18. High lying areas of Central

19. Miramar

20. Greenshields Park

21. Walmer Heights

Water trucks have been deployed to the locations below. Kindly note that the trucks may leave to fill up however, they will return to these locations. More locations will be added during the course of the day.

1. Builders Warehouse, Walmer heights

2. Greenacres Hospital

Residents are urged to reduce consumption and only use water for essential purposes

Published: 13 Apr 2021, Resolved: 14 Apr 2021 RESOLVED

LOADSHEDDING:

Stage 2 loadshedding implemented from 21H00.

21H00 - 22H30 : Groups 12, 17
22H00 - 00H30: Groups 13, 18
00H00 - 02H30: Groups 14, 19
02H00 - 04H30: Groups 15, 1
04H00 - 05H30: Groups 16, 2


Published: 13 Apr 2021, Resolved: 19 Apr 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

Reason: Maintenance / Repair to fibre

Date: Sunday, 18 April 2021 (alternatively 25 April 2021)

Where: Ditchling / Malabar / Kragga Kamma 66kV overhead line

Time: 08H00 - 17H00

All areas fed from Ditchling substation will be affected:

Section of Malabar
Section of Gelvandale
Section of Helenvale
Buffelsfontein Rd
Charlo
Circular Drive
Fairview
Greenshields Park
Walmer
17th Ave, Walmer
Section of Mangold Park
Mount Pleasant
Overbaakens
Springfield
Walmer Downs
William Moffet
Section of Linton Grange
Section of Fernglen
Cotswold
Sunridge Park
Framesby
Westering

Published: 12 Apr 2021, Resolved: 13 Apr 2021 RESOLVED

FAULT AT CHURCHILL WATER TREATMENT MAY CAUSE DISRUPTIONS IN PARTS OF THE CITY

The City is currently experiencing difficulties supplying water to certain storage reservoirs due to a fault at the Churchill Water Treatment Works.

This places the system at risk as storage conditions remain low due to the ongoing drought. Contractors are currently on site assessing requirements to execute repairs.

Areas that could experience low pressure or disruptions include:

1. Parts of Walmer

2. Walmer Downs

3. Mangold Park

4. Glen Hurd

5. Newton Park

6. Greenacres

7. Parts of Cotsworld

8. Parts of Schauderville

9. Linkside

10. Mill Park

11. Parts of Central

12.Mount Croix

13. Perridgevale

14. Deal party

15. North End

16. Sydenham

The situation will be monitored and water tankers will be made available if reservoir storage levels deplete. Their positions will be communicated throughout social media and can also be enquired from 0800205050.

Consumers are requested to use water sparingly and not to stockpile as this will accelerate the depletion of storage.

Published: 07 Apr 2021, Resolved: 10 Apr 2021 RESOLVED

PLANNED ELECTRICITY OUTAGE

Date: Thursday, 8 April 2021 (Weather permitting)

Time: 09:00 - 16:00

Affected Areas: Schoenmakerskop - DSK line

Please treat all installations as 'LIVE'

Published: 01 Apr 2021, Resolved: 07 Apr 2021 RESOLVED

REFUSE COLLECTION DURING EASTER WEEKEND

We would like to alert residents that waste will still be collected on the allocated days of collection on Good Friday, 2 April, and Easter Monday, 5 April 2021.

Please refrain from leaving garbage bags on the side of the road if it is not the allocated day for collection.

Have a blessed Easter Weekend!

Published: 30 Mar 2021, Resolved: 12 Apr 2021 RESOLVED

PARTS OF THE CITY EXPERIENCING INTERMITTENT WATER DISRUPTIONS DUE TO LOW RESERVOIR LEVELS

Water disruptions are being experienced in the City due to a deficit of water in the water network system. Our bulk reservoirs are running critically low and the demand is outstripping the supply.

The following suburbs are experiencing intermittent water supply or low pressure:

1.Kabega Park

2.Hunters Retreat

3.Linton Grange

4.Rowallan Park

5.Parsons ridge

6.Parsonsvlei

7.Francis Evatt Park

8.Morningside

9.Baywest

10.Sherwood

11.Lorraine

12.Westering

13.Framesby

14.Sunridge Park

15.Malabar

16.Barcelona

17.Cotswold

We apologise for the inconvenience.

Published: 30 Mar 2021, Resolved: 31 Mar 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

REASON: Maintenance

DATE: Wednesday, 31 March 2021 (Weather permitting)

TIME: 08:00 - 17:00

AFFECTED AREAS:
SECTION GREENBUSHES – SEAVIEW LINE 22 kV, GBS SUB – SPL35, CCR, CBU VILLAGE, MPK, ROYALSTON SUB, SCF, SPL, TBU, TCR, TDS, TLF

Please treat all installations as "LIVE".

Published: 28 Mar 2021, Resolved: 30 Mar 2021 RESOLVED


RESERVOIR LEVELS LOW DUE TO ELECTRICITY OUTAGE

The City wishes to inform residents that the power outage in Seaview has affected the pumpstation. Greenbushes reservoir is currently at 23% and will continue dropping until the power is restored.

Residents are encouraged to use water for essential purposes only.

Areas that could be affected if storage is depleted are listed below:

1. St Alban's

2. Colleen Glen

3. Higher lying areas of Rowallan Park.

4. Greenbushes

We apologise for the inconvenience caused.

Published: 26 Mar 2021, Resolved: 28 Mar 2021 RESOLVED

UPDATE ON WIDESPREAD WATER DISRUPTIONS EXPERIENCED IN PARTS OF THE CITY

March 26, 2021

The Municipality wishes to update residents that water trucks have been sent to the locations below:

1) Spar Hunters Retreat
2) Spar Sherwood
3) Linton Grange PnP
4) Rowen Street Complex
5) Reginald Road; Barcelona area

Kindly note that these trucks may leave to fill up however, they will return to the above-mentioned locations.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 22 Mar 2021, Resolved: 18 May 2021 RESOLVED

If you are struggling to access your favourite read on our e-library (http://nmbm.overdrive.com), we identified the technical issue and can fix the problem. Kindly send your e-library card numbers to ksiwa@mandelametro.gov.za or send a WhatsApp message to 0713040394 for assistance.

Published: 19 Mar 2021, Resolved: 26 Mar 2021 RESOLVED

ELECTRICITY SHUTDOWN

When: Tuesday, 23 March 2021 (alternatively Wednesday, 24 March 2021)

Time: 08H00 - 16H00

Reason: Allow ESKOM contractor to remove nets erected to cross municipal lines to upgrade Grassridge – Sunnyside- Melkhout 132kV line .

Lines / Areas
DUM1 (Dumbrody, Aloes Coega, Hougham Park & Tankatara)
DUM1#128 (Dumbrody, Aloes Coega, Hougham Park & Tankatara)
SES1#56-57 (Sewerage Eland Street Farms/Despatch)
GBF1#68 (58-59) (Greenbushes Fitches Corner
FGR1#29 (52-53), FGR1#21-27 (1-2)
FGR1#8 (56-57) (Fitches Corner Gedultsrivier, Patcor Quarries & section of SAL/St Albans)
FCR1# (8-9) (Fitches Corner, Rocklands)
FCW1# (15-16), FCW1# (18-18A1), FCW1# (24-24-1) (Fitches Corner Witteklip , Woodridge)
VMW1#43-49 (5-6), VMW1#43-5 (7-8), VMW1#43 (Van Stadens Gorge
DSU1# (102-103) Ditchling/Summit
TFM1#38-68 (42-43) (Thornhill Farms, Mantjiesfontein, Vaalkrans and Boxes & Shooks)
NFL1#20-8 (11-12) (Nokton Farms)
SGP1#14 (3-4), SGP1#14 (3-4) (Gamtoos Pumps & Summit Loerie Pumps)

All installations to be treated as live for the duration of the outage.
Apologies for any inconvenience caused.

Published: 19 Mar 2021, Resolved: 26 Mar 2021 RESOLVED

Eskom confirm all loadshedding will cease at 12H00 until further notice

Published: 17 Mar 2021, Resolved: 19 Mar 2021 RESOLVED

EMERGENCY ELECTRICAL SHUTDOWN

Reason: Emergency maintenance

Date: 18 March 2021 (Weather permitting)

Time: 09H00 - 13H00

Affected areas: Patterson Road, North End

Please treat all installations as "LIVE"

Published: 12 Mar 2021, Resolved: 14 Mar 2021 RESOLVED

EXTREMELY HOT CONDITIONS ARE EXPECTED FOR SATURDAY, 13 MARCH 2021

Extremely hot conditions are expected in places over the western and central parts of the Eastern Cape on Saturday, 13 March 2021.

A cold front approaches the country from the west, with a surface trough extending through the Eastern Cape causing dry north westerly winds blowing off from the interior, resulting in very hot to extremely hot conditions across the Eastern Cape. Areas in the west are of particular interest as the expected daytime-temperatures are expected to range between the late 30’s and low 40’s, this will pose a risk as people and animals can get heat exhaustion, heatstroke, bloody nose, faintness, and dehydration. The general public over the forementioned areas are advised to avoid strenuous outside work as well as drink plenty of water.

Moreover, these dry, hot and slightly windy conditions over the western and central parts of the Eastern Cape are expected to enhance the risk of runaway fires, thus open fires are prohibited. A slight chance of heat-induced thunderstorms is expected in places over the interior in the afternoon.

Please click here to view more weather and rainfall information

Published: 11 Mar 2021, Resolved: 15 Mar 2021 RESOLVED

URGENT NOTICE TO RESIDENTS:

Please switch off all appliances during loadshedding to avoid a system overload, resulting in prolonged outages in some cases, when electricity supply is restored. Your cooperation will not only assist us to restore supply sooner, but also to protect the integrity of the electricity distribution system and to distribute the burden of loadshedding equally.

To report all outages, call our electricity call centre at 041 506 5595.

Published: 10 Mar 2021, Resolved: 19 Mar 2021 RESOLVED

Stage 2 loadshedding 

Friday, 19 March 2021

* 00H00 - 02H30: Group 6, 11
* 02H00 - 04H30: Group 7, 12
* 04H00 - 06H30: Group 8, 13
* 06H00 - 08H30: Group 9, 14
* 08H00 - 10H30: Group 10, 15
* 10H00 - 12H30: Group 11, 16
* 12H00 - 14H30: Group 12, 17
* 14H00 - 16H30: Group 13, 18
* 16H00 - 18H30: Group 14, 19
* 18H00 - 20H30: Group 15, 1
* 20H00 - 22H30: Group 16, 2
* 22H00 - 00H30: Group 17, 3

Saturday, 20 March 2021
* 00H00 - 02H30: Group 18, 4
* 02H00 - 04H30: Group 19, 5
* 04H00 - 05H30: Group 1, 6

All loadshedding schedules available here

POWER OUTAGES AFTER LOADSHEDDING

Please note that when a group / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.

This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.

Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

Published: 08 Mar 2021, Resolved: 11 Mar 2021 RESOLVED

NMBM IVR and ACCOUNTS CALL CENTRE (041 506 5555) SERVICES down due to infrastructure issues. 

An update will be posted once the issue is resolved. 

Apologies for the inconvenience.

Published: 08 Mar 2021, Resolved: 11 Mar 2021 RESOLVED

CHURCHILL AND ELANDSJAGT WATER TREATMENT WORKS DOWN DUE TO A FAULT WITH SUPPLY FROM ESKOM

There is currently a fault with the electricity supply from Eskom to the Churchill and Elandsjagt Water Treatment Works. Both plants are currently off and there is no timeframe available for when supply will be restored.

This could cause disruptions to multiple areas due to the water system being integrated and water being shared throughout the City to assist all areas during the drought disaster.

Storage levels will be monitored and water tankers provided if storage is depleted.

Published: 07 Mar 2021, Resolved: 08 Mar 2021 RESOLVED

WATER DISRUPTIONS IN UITENHAGE DUE TO FAILED PUMP STATION

The City wishes to inform residents that we are experiencing water disruptions in Uitenhage in the Van Riebeeck reservoir zone.

This is due to a pump station failure at Van Riebeeck.

The following areas are affected:

1. Scheepershoogte

2. Strelitzia

3. Vanes

4. Winterhoek

5. Mountain View

Water tankers are being secured and locations will be communicated shortly.

We apologise for the inconvenience caused.


Published: 06 Mar 2021, Resolved: 06 Mar 2021 RESOLVED

Fitches Corner substation, Gedulsrivier 6kV OCB tripped affecting FGR (Fitchets Corner /Geduldsriver), MPK (Murray Park).

Staff are attending to restoration of supply, no timeframe.


We apologise for the inconvenience caused.

Published: 05 Mar 2021, Resolved: 19 Mar 2021 RESOLVED

INTERMITTENT WATER DISRUPTIONS MAY OCCUR DUE TO CRITICALLY LOW RESERVOIR LEVELS

 The Municipality wishes to update residents that our bulk storage reservoirs are slowly climbing however, any unexpected event could still result in disruptions as storage levels are still critically low.

Residents that receive water directly from bulk water pipelines fed from Kouga dam are still experiencing some disruptions as this is the highest point on the water network and storage will only build up once the rest of the system has been restored.

Residents are reminded that supply from the Kouga dam has been restricted by 70% as the dam is currently at 6.4%

Areas that could be affected include:

1. Thornhill

2. Wedgewood

3. Consumers on bulk line in Greenbushes

4. Kwanobuhle

Water tankers will be dispatched to areas affected and will be communicated shortly.

We urge all residents to continue using water sparingly.

We apologise for the inconvenience caused.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 01 Mar 2021, Resolved: 01 Mar 2021 RESOLVED

EMERGENCY SHUTDOWN - 1 MARCH 2021

TIME: 17H00

At Ditchling sub, KKT1 66kV line will be switched off at 17H00 for emergency work affecting Walmer, Sunridge Park, Fernglen, Framesby, Kabega Park, Linton Grange, Westering, Taybank, Charlo, Fairview, Greenshields Park, Mount Pleasant, Overbaakens, Springfield, Walmer Down, Algoa Park, Young Park, Gelvan Park, Gelvandale, Malabar, Cadles. Supply to be restored soonest, no timeframe available.


Published: 23 Feb 2021, Resolved: 28 Feb 2021 RESOLVED

ELECTRICITY INTERRUPTION / EMERGENCY MAINTENANCE

Date: Saturday 27/02/2021 (Weather permitting)

Time:  8h00 - 18h00

Affected area/s: Mill Park Suburb

Please treat all installations as "LIVE".

Published: 16 Feb 2021, Resolved: 22 Feb 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWNS

Shutdown Details

When: Sunday, 21 February 2021 (alternatively 28 February 2021)

Where: Ditchling 66kV substation

Time: 08H00 - 17H00

Reason: Maintenance/repairs to faulty switchgear

All areas fed from the Ditchling substation will be affected:

  • Summit Line
  • Loerie Pumps
  • SGP - Summit / Gamtoos Pumps
  • SLL - Summit / Loerie / Limebank
  • NFL - Nocton Farms
  • FBH - Fitchets Corner / Blue Horizon Bay
  • FCR - Fitchets Corner / Rocklands
  • FCW - Fitchets Corner / Witteklip
  • FGR - Fitchets Corner / Gedultsdrivier
  • Section of Malabar
  • Section of Gelvandale
  • Section of Helenvale
  • Walmer17th Ave, Walmer
  • Walmer Downs
  • South End
  • Sunridge Park
  • Westering
  • Cotswold
  • Charlo
  • Springfield
  • Greenshields Park
  • Cadles
  • Ferguson
  • Section of Korsten
  • Neave Township
  • VMW - Van Stadens / Woodridge
  • TBS - Thornhill / Boxes & Shooks
  • TFM - Thornhill Farmers / Matjiesfontein
  • Section of Linton Grange
  • Section of Fernglen
  • Framesby
  • Algoa Park
  • Young Park

All supplies to be treated as live for the duration of the outage.

Published: 16 Feb 2021, Resolved: 18 Feb 2021 RESOLVED

Daly Street substation vandalised affecting Central area and surrounding areas .

Staff are attending to repairs and restoration of supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 12 Feb 2021, Resolved: 15 Feb 2021 RESOLVED

NO REFUSE COLLECTION DUE TO STRIKE ACTION

The Nelson Mandela Bay Municipality wishes to inform residents that due to the ongoing strike action, ALL refuse collection trucks have not resumed their normal rounds today.

We plead with residents to please keep their refuse bags in their yards until further notice.

Residents are encouraged to make use of the City’s drop-off sites to dispose of their waste.

The drop-off sites are situated at:

The sites are open seven days a week, from 7:30am until 5pm.

Port Elizabeth- Strandfontein Road in Summerstrand5th Avenue in WalmerArlington Landfill site, Victoria Drive in WalmerKragga Kamma closer to Circular DriveHunters Retreat, Cape RoadBlue Horizon BaySea View RoadRalo Road, KwaMagxakiStanford Road, HelenvaleUmnulu Street, next to Spar in NU9 MotherwellColchester Drop-off siteKoedoeskloof Disposal site- Despatch: M20, Old Grahamstown RoadUitenhage- Gillespie drop off site, RiebeeckhoogteVerwoerd drop off siteKwaNobuhle: Jolobe??Sarili??Ngeyakhe??Zolile Nogcazi and??Ntambanane StreetsKwaLanga- Laksman Drop offsiteTambo Drop offsite, Cnr Lambata Street and 21st Avenue.

The City would like to plead for patience and cooperation during this time as engagements are taking place to resolve the matter.

We apologise for the inconvenience caused.

Published: 11 Feb 2021, Resolved: 15 Feb 2021 RESOLVED

CUSTOMER CARE SERVICES AFFECTED BY STRIKE ACTION

The Nelson Mandela Bay Municipality wishes to inform residents that all Customer Care Centres have been temporarily closed due to the ongoing industrial action.

The centres are situated in Govan Mbeki Avenue, Walmer, Korsten, New Brighton, Uitenhage and Motherwell.

The NMBM Accounts telephone line: 041 506 5555 is also temporarily down.

Residents are encouraged to utilise the e-services and municipal website if they are registered and use the easy pay alternatives to make payments including Checkers, Post Office and the EFT option.

In case of a blocked prepaid electricity meter, residents are encouraged to check their latest statement for their overdue amount. The amount written on the statement will need to be paid and a receipt emailed to reconnections@mandelametro.gov.za to allow for a reconnection.

We apologise for the inconvenience caused.


Published: 10 Feb 2021, Resolved: 11 Feb 2021 RESOLVED

STAGE 3 loadshedding will be implemented from 13:00 this afternoon until 06:00 tomorrow morning.

The schedule is as follows:

10 February

13:00-14:30 Group 5, 10, 15

14:00-16:30 Group 6, 11, 16

16:00-18:30 Group 7, 12, 17

18:00-20:30 Group 8, 13, 18

20:00-22:30 Group 9, 14, 19

22:00-00:30 Group 10, 15, 1

11 February

00:00-02:30 Group 11, 16, 2

02:00-04:30 Group 12, 17, 3

04:00-06:30 Group 13, 18, 4

Published: 10 Feb 2021, Resolved: 16 Feb 2021 RESOLVED

MUNICIPAL SERVICES AFFECTED BY STRIKE ACTION

The Nelson Mandela Bay Municipality wishes to inform residents that due to the strike action currently taking place, some of the municipal services have been negatively affected.

Some of the affected Directorates include Electricity and Energy and Infrastructure and Engineering. This has caused delays in responding to reported electrical faults and water leaks.

The City humbly requests residents and businesses to bear with us during this time as all possible efforts are underway to restore normality. Some of the areas affected by power outages include the Uitenhage Industrial area, Wells Estate and Straundale.

Traffic Services offices in Uitenhage and Korsten and the Sidwell Roadworthy Centre too have also been temporarily closed due to the strike action.

The City would like to plead for patience and cooperation during this time as engagements are taking place to resolve the matter.

We apologise for the inconvenience caused.

Published: 09 Feb 2021, Resolved: 10 Feb 2021 RESOLVED

NO REFUSE COLLECTION DUE TO STRIKE ACTION

The Municipality wishes to inform residents that due to strike action currently going on at our depots, ALL refuse trucks have not resumed their normal rounds.

We plead with residents to please not take out their refuse to the streets until further notice.

We apologise for the inconvenience caused.

Published: 06 Feb 2021, Resolved: 06 Feb 2021 RESOLVED

CALL CENTRE TEMPORARILY DOWN

Nelson Mandela Bay Municipality would like to inform residents and businesses that the service delivery call centre is temporarily unavailable due to loadshedding.

Services will be restored at 10h30.

Consumers can submit complaints via e-mail at waterleaks@mandelametro.gov.za

The Municipality would like to apologise for the inconvenience caused.

Published: 05 Feb 2021, Resolved: 09 Feb 2021 RESOLVED

LOADSHEDDING 

Ceased as from 8:00 Sunday, 7 February 2021

Published: 03 Feb 2021, Resolved: 05 Feb 2021 RESOLVED

Section of Summerstrand affected power outage due to cable damaged by contractor. Staff attending to restoration of supply, no timeframe available

Published: 31 Jan 2021, Resolved: 02 Feb 2021 RESOLVED

DISRUPTION IN KWALANGA CAUSED BY WATERMAIN EXTENSION

We wish to inform residents that the Water & Sanitation Department are currently conducting a watermain extension to rectify long outstanding water supply issues in KwaLanga. This has caused a disruption of water in the area.

Water tankers have been dispatched to the corner of Modiko and 22nd Avenue.

Kindly note that the tanker may leave to refill however, it will return to that location.

We apologise for the inconvenience caused.

Published: 27 Jan 2021, Resolved: 31 Jan 2021 RESOLVED

ELECTRICITY INTERRUPTION / EMERGENCY MAINTENANCE

Date: 30 January 2021 (Weather permitting)

Time: 08:00 - 16:00

Areas affected: Nottingham, Leicester and Smart streets, and part of Arthur and Steboneath streets Sydenham.

Please treat all installations as "LIVE". 

The Municipality apologises for the inconveviance caused.

Published: 24 Jan 2021, Resolved: 27 Jan 2021 RESOLVED

WATER DISRUPTION IN KWALANGA, WARD 50

The Municipality wishes to inform residents that the Water and Sanitation department suspects that there is a burst main pipe in Ward 50 that has resulted in the loss of water supply.

The department has tried to locate the problem and have sent leak detection experts to assist with finding the burst as it has not surfaced as yet.

Another update will be sent once the leak has been found.

We apologise for any inconvenience caused.

Published: 24 Jan 2021, Resolved: 27 Jan 2021 RESOLVED

The Municipality wishes to inform residents that a Section of Seaview pump lines have been switched off for repairs of the blue phase bridge and tree cutting.

This will affect Theescombe and surrounding areas.

No timeframe is currently available.

We apologise for the inconvenience caused.

Published: 20 Jan 2021, Resolved: 21 Jan 2021 RESOLVED

CALL CENTRE DOWN DUE TO POWER OUTAGE AFFECTING DITCHLING SUBSTATION.

Nelson Mandela Bay Municipality would like to inform residents and businesses that the service delivery call centre is down due the power outage affecting Ditchling substation.

Consumers can submit complaints via e-mail at waterleaks@mandelametro.gov.za

The Municipality would like to apologise for the inconvenience caused.

Published: 20 Jan 2021, Resolved: 21 Jan 2021 RESOLVED

POWER OUTAGE

Large parts of Nelson Mandela Bay affected by power failure.

Areas affected include:

Algoa Park

North End

Malabar

Cotswold

Newton Park

Westering

Framesby

Fernglen

Sunridge Park

Greenshields Park

Linton Grange

Sydenham

Mangold Park

Fernglen

Brymore

Central

Glen Hurd

Walmer Downs

Gelvandale

Kensington

Greenacres

Mill Park

Linkside

Blue Horizon Bay

and surrounds.

Response teams attending to restoration of supply. No timeframe available.

We apologise for the inconvenience

Published: 16 Jan 2021, Resolved: 17 Jan 2021 RESOLVED

WATER DISRUPTION: WALMER PARK & SURROUNDS

16 January 2021

The Municipality would like to inform residents that a second burst occurred this morning at Victoria Park School area, on Airport 525mm diameter water main. The following areas are affected:

1.The Airport

2. Walmer

3. South End

4. Forest Hill

5. Humewood and parts of Summerstrand, mainly below 2nd Avenue.

Repairs are currently still ongoing. The team has been on site since last night.

In the interim, water tankers remain stationed at the following locations:


1) 6th Avenue Mall, Walmer

2) 1st Avenue Spar, Walmer

3)Caltex garage, Forest Hill

4) Spar Humerail

5) Caltex garage next to Boardwalk.

The inconvenience caused is regretted.

Published: 14 Jan 2021, Resolved: 19 Jan 2021 RESOLVED

Stage 2 load-shedding

Schedule for Monday, 18 January

08H00-10H30: Groups 12,17 
10H00-12H30: Groups 13,18; 
12H00-14H30: Groups 14,19; 
14H00-16H30: Groups 15,1;
16H00-18H30: Groups 16, 2
18H00-20H30: Groups 17, 3;
20H00-22H30: Group 18, 4;
22H00-23H30: Group 19, 5

Click here to go to the load-shedding page

Published: 09 Jan 2021, Resolved: 11 Jan 2021 RESOLVED

Re-opening of libraries after the Christmas Closure

The Nelson Mandela Bay Municipality Library Service will re-open on the 11 Jan and continue receiving of library materials. Libraries will receive library materials from 09h00 until 15h30 on Monday to Thursday and 09h00 – 13h30 on Fridays

Walmer Library will receive library materials on alternate days every week, i.e. Monday, Wednesday and Friday. Monday and Wednesday both libraries will open for receipt of library materials from 09h00 until 15h30; and 09h00 – 13h30 on Fridays.

North End and Algoa Park Library will receive library materials daily from 8h30 – 12h30

Library materials will be accepted at the entrance of each library for quarantining. Library patrons will not be allowed inside the library. Patrons will be offered a “call and collect” service for library materials they wish to borrow.

All public are advised that masks must be worn at all times and they will be required to have their temperatures taken and complete a contact tracing register.

All libraries will be open for this service with the exception of Allanridge, Chatty, Kwamagxaki, and Motherwell Libraries due to vandalism.

All patrons are encouraged to use the NMBM online platform, Libby, or through the Overdrive website @ http://nmbm.lib.overdrive.com to borrow library materials

Published: 28 Dec 2020, Resolved: 09 Jan 2021 RESOLVED

COLLAPSED SECONDARY MATURATION POND BLOCKS CAPE RECEIFE LIGHTHOUSE ROAD

We wish to inform residents that a secondary maturation pond, holding treated final effluent of Cape Receife Waste Water Treatment Works has collapsed.

The treated effluent, bottom sediments and sand flooded the Cape Receife lighthouse road and has blocked access to the road.

Work is currently underway to clear the road. The sediments will be dried and disposed at Cape Receife Waste Water Treatment Works sludge drying beds.

We apologise for the inconvenience caused.

Published: 17 Dec 2020, Resolved: 21 Dec 2020 RESOLVED

PLANNED WATER SHUTDOWN TO CARRY OUT MAINTENANCE WORK

The City wishes to inform residents that the water supply will be shut off on Thursday, 17 December from 07H00 to carry out maintenance work.

The work that will be carried out will be to repair a leak on a large pipeline.

The areas listed below may be affected:

1. Algoa Park

2. Missionvale

3. Zwide

4. Kwazakhele

5. Govan Mbeki

6. Veeplaas

7. Soweto on Sea

Water tankers will be arranged and locations will be communicated at a later stage.

We apologise for any inconvenience caused.

Published: 15 Dec 2020, Resolved: 09 Jan 2021 RESOLVED

Library Christmas closure

Following President ’s address to the nation on Monday 14 December, all NMBM libraries will closed for the return of library materials, the last day of service being Tuesday, 15 December.

Libraries will close for the Christmas period and re-open again on 11 January 2021.

All patrons are encouraged to use the NMBM e-library platform.

Should you be interested in registering for Library membership in order to access the Online Library (Overdrive) please send an e-mail to libraryadmin@mandelametro.gov.za

Registrations will continue throughout the Christmas closure period.

Published: 11 Dec 2020, Resolved: 13 Dec 2020 RESOLVED

LOADSHEDDING

Eskom will implement Stage 2 loadshedding on Saturday, 12/12/2020 from 06H00 to 23H00.

Stage 2 schedule for tomorrow:

* 06H00-08h30: Groups 4, 9
* 08H00-10H30: Groups 5, 10
* 10H30-12H30: Groups 6, 11
* 12H00-14H30: Groups 7, 12
* 14H00-16H30: Groups 8, 13
* 16H00-18H30: Groups 9, 14
* 18H00-20H30: Groups 10, 15
* 20H00-22H30: Groups 11, 16
* 22H00-23H30: Groups 12, 17

Click here to go to the Loadshedding Page

POWER OUTAGES AFTER LOADSHEDDING

Please note that when a goup / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

Published: 11 Dec 2020, Resolved: 15 Dec 2020 RESOLVED

GROENDAL WATER TREATMENT WORKS SHUT DOWN DUE TO BURST PIPE

The City wishes to inform residents that Groendal Water Treatment Works has been shut down due to a burst on the raw water bulk pipeline.

Reservoir levels are currently low and water is being diverted from other sources. There is, however, a strong possibility that areas will be affected and could experience intermittent water disruptions.

The repair is expected to be completed by tomorrow afternoon.

Areas which could be affected include:

Rosedale

Kabah

Langa

Mountain View

Thomas Gamble

Alanridge West

Gerald Smith

Jubilee Park

Riverside Industrial area

Kruisriver

Cape Road Industrial area

Uitenhage CBD

De Mist

Dr Braun

Alexander Park Industrial area

NMB Logistics Park

Water tankers will be available if required and their positions will be communicated throughout social media and can also be enquired from 0800205050.

We apologise for the inconvenience caused.

Published: 08 Dec 2020, Resolved: 11 Dec 2020 RESOLVED

PLANNED WATER SHUTDOWN IN ROWALLAN PARK ON WEDNESDAY

The Nelson Mandela Bay Municipality will carry out water infrastructure maintenance work on Wednesday, 9 December 2020, in Rowallan Park to reduce water losses. As a result of the work, residents are advised that the water supply will be affected between 9am and 2pm in the area.

The maintenance work on the pressure reducing valve supplying Rowallan Park is part of routine maintenance work on the City’s bulk water infrastructure. The work needs to be conducted in order to reduce the probability of unforeseen shut-offs, due to a lack of maintenance.

We apologise for the inconvenience.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 07 Dec 2020, Resolved: 11 Dec 2020 RESOLVED

TEMPORARY CLOSURE OF KWADWESI LIBRARY

Kindly be advised that due to a Covid-19 positive case, the Kwadwesi Library will be closed with immediate effect, as a precautionary measure, and will re-open on Wednesday, 09 December 2020.

Published: 07 Dec 2020, Resolved: 08 Dec 2020 RESOLVED

PLANNED WATER SHUTDOWN IN FERNGLEN ON TUESDAY

The Nelson Mandela Bay Municipality will carry out water infrastructure maintenance work on Tuesday, 8 December 2020, in Fernglen to reduce water losses. As a result of the work, residents are advised that the water supply will be affected between 9am and 2pm in the area.

The maintenance work on the pressure reducing valve supplying Fernglen is part of routine maintenance work on the City’s bulk water infrastructure. The work needs to be conducted in order to reduce the probability of unforeseen shut-offs, due to a lack of maintenance.

We apologise for the inconvenience.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 02 Dec 2020, Resolved: 09 Jan 2021 RESOLVED

Notice: Cape Recife Nature Reserve Access Changes

The Cape Recife Nature Reserve will be closed to vehicular access on Friday 25th and Saturday 26th of December 2020.

The Cape Recife Nature Reserve will be closed to vehicular access on Friday 1st of January and Saturday 2nd of January 2021.

Existing signage and Municipal By-Laws apply at all times.

Issued by the Environmental Management Sub-Directorate

Published: 30 Nov 2020, Resolved: 07 Dec 2020 RESOLVED

PLANNED WATER SHUTDOWN IN WELLS ESTATE, BEVERLEY GROVE AND FRAMESBY TO CONDUCT MAINTANANCE WORK THIS WEEK

The Nelson Mandela Bay Municipality will carry out water infrastructure maintenance work this week. This work will result in water shutdown in Wells Estate, Beverley Grove and Framesby.

Residents are advised that water supply will be temporarily shut off on Tuesday, 1

December 2020 between 09:00 and 14:00 in Wells Estate, between 09:00 and 14:00 on Wednesday, 2 December 2020 in Beverley Grove and between 09:00 and 14:00 on Thursday 2020 in Framesby.

The maintenance work will be conducted in these areas to ensure the City reduces water losses with routine maintenance on bulk water infrastructure. This is part of the City’s efforts to reduce the probability of unforeseen water disruptions due to lack of maintenance.

The infrastructure maintenance work is also vital to preserve the lifespan of the City's water infrastructure.

The City has chosen to conduct the work between 09:00 and 14:00 to ensure that few consumers will be inconvenienced.

The City would like to apologise for the inconvenience caused.


Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 27 Nov 2020, Resolved: 30 Nov 2020 RESOLVED

BURST AT GROENDAL MAIN PIPELINE COULD AFFECT WATER SUPPLY IN PARTS OF THE CITY

The City wishes to inform residents that the main supply pipeline, from Groendal dam to the treatment works in Uitenhage burst during the early hours of this morning.

Reservoir levels are currently low and water is being diverted from other sources. There is, however, a strong possibility that areas will be affected by this afternoon.

Teams are on site and the repair is expected to be completed by this evening. Water tankers have also been placed on standby.

Areas which could be affected include:

1. Rosedale

2.Kabah

3.Langa

4.Mountain View

5.Thomas Gamble

6.Alanridge West

7.Gerald Smith

8.Jubilee Park

9.Riverside Industrial area

10.Kruisriver

11.Cape Road Industrial area

12.Uitenhage CBD

13.De Mist

14.Dr Braun

15.Alexander Park Industrial area

16.NMB Logistics Park

We apologise for any inconvenience caused.


Published: 22 Nov 2020, Resolved: 22 Nov 2020 RESOLVED

Rosedale sub will be switched off from 09H00 to 14H00 for repairs to vandalised equipment affecting Rosedale, surrounds.

Published: 18 Nov 2020, Resolved: 02 Dec 2020 RESOLVED

TEMPORARY CLOSURE OF BURCHEL DEPOT DUE TO COVID -19 INCIDENTS

18 November 2020

The City's Water Division distribution depot has COVID - 19 incidents. Management has decided to temporarily close off the depot for decontamination.

A skeleton team will be put in place for continuity in dealing with leaks and burst pipes. Only major bursts and leaks will be attended to.

We humbly ask that residents bare with us as this will affect service delivery.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 17 Nov 2020, Resolved: 22 Nov 2020 RESOLVED

WeatherSA  - 17 - 19 November 

We can expect some nice rainfall over the province over the next 3 days with a total of around 20 mm expected over the NMBM and its main catchment.

Along the Garden route, that figure could be between 40 and 60 mm

The north eastern parts of the province (former Transkei) could see figures exceeding 70 mm caused by thundershower activity

This is not a drought-breaking rainfall event so the public must continue to use water sparingly

Published: 16 Nov 2020, Resolved: 18 Nov 2020 RESOLVED

PLANNED WATER SHUTDOWN IN WARBLER ON TUESDAY TO REDUCE WATER LOSSES

The Nelson Mandela Bay Municipality would like to advise residents in Warbler that water supply will be shutdown on Tuesday, 17 November 2020 for four hours to allow maintenance work to take place.

The shutdown will be effective from 9am to 1pm within the Warbler area to perform maintenance work on the pressure reducing valve supplying Warbler.

This is to ensure the City reduces water losses with routine maintenance on bulk water infrastructure done to reduce the probability of unforeseen water disruptions as a result of lack of maintenance.

We apologise for the inconvenience and thank you for your cooperation and understanding.

Published: 16 Nov 2020, Resolved: 17 Nov 2020 RESOLVED

PLANNED WATER SHUTDOWN IN HUMERAIL ON MONDAY TO REDUCE WATER LOSSES

The Nelson Mandela Bay Municipality would like to advise residents in Humerail that water supply will be shutdown on Monday, 16 November 2020 for four hours to allow maintenance work to take place.

The shutdown will be effective from 9am to 1pm within the Humerail area to perform maintenance work on the pressure reducing valve supplying Humerail.

This is to ensure the City reduces water losses with routine maintenance on bulk water infrastructure done to reduce the probability of unforeseen water disruptions as a result of lack of maintenance.

We apologise for the inconvenience and thank you for your cooperation and understanding.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 11 Nov 2020, Resolved: 16 Nov 2020 RESOLVED

Planned water shutdown on Thursday, 12 November 2020 in Scheepershoogte.

Water will shut down temporarily between 09:00 and 13:00.

Published: 11 Nov 2020, Resolved: 27 Nov 2020 RESOLVED

PLANNED ELECTRICITY SHUTDOWN: Verification of metering equipment; SCADA, protection, and substation maintenance

Where: Kudu Substation

When: Wednesday, 25 November 2020

Time: 08H00 - 16H00

Lines / Areas: Despatch and surrounds


Published: 11 Nov 2020, Resolved: 17 Nov 2020 RESOLVED

Please note as a result of COVID 19, the Building Inspectorate office, located in Cuyler Street Uitenhage, has been closed with immediate effect, until further notice.

Please be advised that all Uitenhage & Despatch building plans are to be submitted at the Central Information Center (CIC) located on the Ground Floor, Lillian Diedericks Building.

Published: 11 Nov 2020, Resolved: 30 Nov 2020 RESOLVED

Re-opening of libraries during the Covid-19 pandemic

The Nelson Mandela Bay Municipality Library Service will open for the receiving of all library materials from Monday 16 November 2020. Libraries will open for receipt of library materials from 09h00 until 15h30.

Library materials will be accepted at the entrance of each library for quarantining. Library patrons will not be allowed inside the library. Patrons will be offered a “call and collect” service for library materials they wish to borrow.

All public are advised that masks must be worn at all times and they will be required to have their temperatures taken and complete a contact tracing register.

All libraries will be open for this service with the exception of Allanridge, Chatty, Kwamagxaki, and Motherwell Libraries due to vandalism. North End Library is closed at present due to a Covid-19 case, but should open on 19 November.

Library patrons are encouraged to return their library materials promptly to enable the libraries to complete a quarantine period before opening for lending.

Published: 02 Nov 2020, Resolved: 03 Nov 2020 RESOLVED

Motherwell East sub vandalised affecting Ikamvelihle, NU1, NU2, NU3, surrounds. Staff attending to restoration of supply, no timeframe available.

Rosedale sub vandalised affecting Rosedale and surrounds. Staff attending to restoration of supply, no timeframe available.

Published: 21 Oct 2020, Resolved: 22 Oct 2020 RESOLVED

Koedoeskloof disposal site closed for the day due to fire breakout on Thursday night.

Published: 21 Oct 2020, Resolved: 22 Jul 2021 RESOLVED

SUSPENSION OF E-NEWSPAPER AND E-MAGAZINE SERVICES

PLEASE NOTE: This Alert is still valid but is taken off the Current Alerts

The NMBM Library services regret to inform its NMBM community that its e-newspaper and e-magazine service is suspended with immediate effect until further notice due to technical and administrative challenges. The Library service is doing its best to restore normal services. We are hoping to have resolved our challenges within a month.

However, our users may still access the e-book and audiobook service (Overdrive) by going through the municipal website or via downloading the Libby app.

To register for e-books and audiobooks send an email tolibraryadmin@mandelametro.gov.za

We sincerely apologise for any inconvenience caused.

Deputy Director – NMBM Libraries

Mrs. Bongiwe Chigumbu

Published: 08 Oct 2020, Resolved: 21 Oct 2020 RESOLVED

During the period from Monday, 12 October to Wednesday, 21 October 2020, the Municipality will be conducting a series of public meetings on its 2020/21 Integrated Development Plan (IDP) and Budget.

All residents of the Nelson Mandela Bay, including Stakeholders, Civil Society, Government Departments and Parastatals, are encouraged to participate in these meetings in order to improve development and service delivery in Nelson Mandela Bay. These public consultations will be led by the Executive Mayor and the Mayoral Committee.

Residents are also invited to provide comments on the IDP and Budget via the municipal Website. 

Give your input

Public participation plan by ward

Published: 07 Oct 2020, Resolved: 13 Oct 2020 RESOLVED

Nelson Mandela Bay Municipality wishes to inform residents that the refuse collection services could not be rendered today due to the strike action that is led by COSATU at Gail Road depot.

Therefore no refuse collection round has gone out yet. Affected areas are:

Round 13 ( Govan Mbeki-zinyoka ), Round 16 ( Arcadia and Arcadia North ), Round 18 ( Salsoneville, Sanctor and West end ), Round 15 ( Portion of West End and that of Arcadia ), Round 11 ( Algoa Park ). Gail Road refuse collection.

As a result refuse will only be collected on Saturday.

The Municipality apologises for any inconvenience caused.

Published: 07 Oct 2020, Resolved: 21 Oct 2020 RESOLVED

Walmer Customer Care Centre closed until further notice due to fire damage.

The following offices are currently operational:

  • Korsten Customer Care Centre
  • Mfanasekhaya Gqobose Building, Govan Mbeki Avenue
  • New Brighton Customer Care Centre
  • Motherwell Customer Service Centre
  • Uitenhage Town Hall
  • Billing Clearance at Stores

CUSTOMER CARE CALL CENTRE: 041 506 5555

Published: 22 Sep 2020, Resolved: 07 Oct 2020 RESOLVED

The following NMBM Customer Care offices will be open to the public as from Monday, 28 September 2020, 8:00-15:30:

  • New Brighton
  • Thusong (Motherwell)

Already open and operational offices are:

  • Mfanasekhaya Gqobose Banking Hall (Govan Mbeki Ave)
  • Uitenhage
  • Korsten
  • Billing Clearance @ Harrower Road Stores
  • Accounts Helpline (Call Centre) on tel 041-506 5555 (8:00-16:30)

Published: 21 Sep 2020, Resolved: 13 Oct 2020 RESOLVED

Outstanding Library books - Message from Libraries:

Patrons should please keep them until a pronouncement is made on the opening of libraries. They should not worry about fines, our system has been set such that the items that are out will not accumulate fines.

Published: 18 Sep 2020, Resolved: 21 Sep 2020 RESOLVED

WATER DISRUPTIONS IN ROWALLAN PARK, KABEGA AND SURROUNDING AREAS.

Greenbushes reservoir was very low due to the resident's high consumption.

Suspicion is that residents are filling containers due to fear of water cuts over the weekend.

However, no water cuts are anticipated in that area, as long as residents use water sparingly.

We have since augmented the supply and the reservoir is starting to fill up again.

By midday we expect everyone in that area and surroundings to have water.

The Municipality would like to apologise for the inconvenience caused.

Published: 16 Sep 2020, Resolved: 18 Sep 2020 RESOLVED

Planned water shutdown on Thursday, 17 September 2020.

The water will go off around 7am to enable a contractor to reroute a 450mm water main pipeline.

The following areas will be affected by the shutdown:

Ibhayi

Govan Mbeki

Veeplaas

Soweto on Sea

New Brighton

KwaZakhele

Zwide

Missionvale

Water tankers will be arranged and locations will be communicated.

Published: 11 Sep 2020, Resolved: 07 Oct 2020 RESOLVED

RESCHEDULING OF DRIVING LICENCE IN KORSTEN

The Korsten Driving Licence Testing Centre is in the process of rescheduling driving licence tests that were affected during the lockdown period.

Although the majority of the applicants were contacted and new dates issued, there is still 176 applicants that were contacted but to no avail.

We request all driving schools who know of any students having outstanding test to please report to the Korsten To expedite this process we have set aside a specific date (Saturday 19 September 2020 at 07h00) for an Official to facilitate and confirm new dates to those applicants.

Published: 11 Sep 2020, Resolved: 16 Sep 2020 RESOLVED

The Chelsea reservoir has recovered overnight and reached 34% after weeks of battling with water supply.

As a result of the recovery, all the areas supplied by this reservoir should now have water. The areas include Malabar, Westering, Linton Grange, Sherwood, Hunters Retreat, parts of Rowallan Park, Parsonsvlei and Greenbushes.

All the suburbs supplied by the Emeraldhill reservoir have water, except for upper parts of Lovemore Heights.

Work is being done to pump into the upper reservoir for residents to have water. It is envisaged that by midday water will be restored.

The Municipality urges residents to continue using water sparingly.


Published: 10 Sep 2020, Resolved: 11 Sep 2020 RESOLVED

Residents in the high-lying areas night experience water cuts due to the ongoing water disruptions.

Although the Chelsea reservoir has increased to 9% currently some areas supplied by this reservoir remain with a low pressure.

The areas supplied by this reservoir include Malabar, Westering, Lingo Grange, Sherwood, Hunters Retreat, parts of Rowallan Park, Parsonsvlei and Greenbushes.

Lovemore Heights which is supplied by the Emaraldhill reservoir remains affected by the water disruptions while Walmer Heights, parts of Lovemore Park, Mount Pleasant, Miramar, Charlo, Walmer Downs, Overbaakens, Fairview and parts of Newtown Park continue to have water supply.

Pumps have been resolved and the Municipality is waiting for the system to fill up so the rest of the areas can have water supply.

The Municipality apologises for any inconvenienced caused.

Published: 10 Sep 2020, Resolved: 07 Oct 2020 RESOLVED

NEW WATER RESTRICTIONS  implemented with immediate effect.

Please click here to view the complete Water Restriction Notice



Published: 09 Sep 2020, Resolved: 10 Sep 2020 RESOLVED

Water tankers have been deployed and can be found at the below locations:

1) Builders Warehouse

2) Fig tree FLM

3) Fairview Caltex

4) Greenbushes Caltex

5) Melsetter Rd

6) Cotswold laundry

7) Welcome and Kragga Kamma

Kindly note that the tankers may not always be there as they leave to refill however, they will return to the above locations.



Published: 08 Sep 2020, Resolved: 10 Sep 2020 RESOLVED

Water tankers have been deployed and can be found at the below locations:

1) Melsetter

2) Spar Sherwood

3) Builders Warehouse

4) Fig tree FLM

5) Greenacres Hospital and Mall

6) Colleen Glen Caltex

7) St Albans prison

Kindly note that the tankers may not always be there as they leave to refill however, they will return to the above locations.

Published: 07 Sep 2020, Resolved: 10 Sep 2020 RESOLVED

Water tankers have been deployed and can be found at the below locations:


1) St Albans

2) West End Clinic

3) Verdun Road Checkers

4) Malabar

5) Melsetter Road LMH

6) George Botha Street, Palm Ridge

7) PnP Linton Grange


Kindly note that the tankers may not always be there as they leave to refill however, they will return to the above locations.


Published: 06 Sep 2020, Resolved: 07 Sep 2020 RESOLVED

Nooitgedagt update:

Electricity was restored to the Nooitgedagt Water Treatment Works around 16:00.

The effect of this outage is that no water was treated at the works resulting in 4 main reservoirs running empty as well as their supply zones. This includes the supply to the Coega Special Economic Zone.

Nooitgedagt is currently on maximum production, but the supply is not sufficient enough to start the 2 booster pump stations to transfer water to Greenbushes to supply the Western Areas.

Depending on the rate of filling the systems the booster pump stations will only be able to start around midnight.

If all goes according to plan, Western Areas will have low pressure water in the morning.

The Municipality apologises for any inconvenience caused and urges residents to continue using water sparingly.

Published: 06 Sep 2020, Resolved: 06 Sep 2020 RESOLVED

Mayoral Committee Member for Infrastructure and Engineering, Councillor Mongameli Bobani wishes to inform residents that water supply from Nooitgedagt has had another setback as reported earlier and the best available information is as follows:

1. A fault occurred in the main electricity supply to Nooitgedagt.

2. It is not loadshedding.

3. It will take about 5 hours to effect the repairs.

Based on the above and the experiences of yesterday, the high lying areas will experience low pressure by mid afternoon.

Once the electricity is back on it will take another 5 to 6 hours to restart the whole system of the Water Treatment Works and pump stations.

As the whole plant is down, areas such as Motherwell that was not affected yesterday will also now be affected.

Residents are encouraged to use water sparingly and not to stockpile water.

The Municipality apologises for any inconvenience caused.


Published: 05 Sep 2020, Resolved: 07 Sep 2020 RESOLVED

WATER TANKER UPDATE:

5 September 2020

Water tankers have been deployed and are at the locations below:

1) Rowan Street, Rowallan Park

2) Hunters Spar

3) PnP Linton Grange

4) Springbok Gelvandale

5) Colleen Glen Caltex

6) Greenbushes Caltex

7) Sherwood Spar

8) Verdun Checkers

9) Burt Avenue Spar

10) Fruit and Veg, Fig Tree

11) Patterson High Sports Field

12) Greenacres Hospital

Kindly note that tankers may not always be there as they have to travel to Uitenhage to refill however, they will return to the locations above.

The Municipality apologises for any inconvenience caused.

Published: 04 Sep 2020, Resolved: 07 Sep 2020 RESOLVED

Please be advised that the Municipality continues to experience water disruptions in the Western areas.

The areas affected, among others, are, Kabega, Greenbushes, Rowallan Park, Hunters Retreat, Westering, Linton Grange and surrounding areas.

The Chelsea reservoir has gone up from only 7% to 11%. This means that most of the aforementioned areas still remain without water. Another major reservoir, Emeraldhill has gone dry. This is due to the water shortage in the system. Emeraldhill reservoir affects Walmer Heights, Miramar, parts of Lovemore Heights, Charlo and Fairview.

The reticulation system is compromised and intermittent supply is going to be experienced throughout the Metro. Water tankers will be deployed. However, given the extent of disruption, it will be impractical to deploy tankers in all these areas. We urge everyone to use water sparingly.

Published: 28 Aug 2020, Resolved: 06 Sep 2020 RESOLVED

VARIOUS ELECTRICITY SHUTDOWNS PLANNED 

Details of shutdowns are as follows:

1. Date: Tuesday, 1 September 2020 (alternative date: Friday, 4 September 2020)

Time: 08H00 - 16H00

Lines / Areas

DUM1 (Dumbrody, Aloes Coega, Hougham Park and Tankatara); DUM1#128 (Dumbrody, Aloes Coega, Hougham Park and Tankatara); SES1#56-57 (Sewerage Eland Street Farms/Despatch); FGR1#29 (52-53) (Fitches Corner Gedultsrivier, Patcor Quarries & section of SAL/St Albans); FCR1# (8-9) (Fitches Corner, Rocklands); FCW1# (15-16) (Fitches Corner, Witteklip, Woodridge).

2. Date: Wednesday, 2 September 2020 (Alternative date: Friday, 4 September 2020)

Time: 08H00 - 16H00

Lines / Areas

FGR1#8 (56-57) Fitches Corner, Gedultsrivier, Patcor Quarries & section of SAL/St Albans.

3. Date: Thursday, 3 September 2020 (Alternative date: Saturday, 5 September 2020)

Time: 08H00 - 18H00

Lines / Areas

DSU1# (102-103) Ditchling/Summit; VMW1#43-49 (5-6), VMW1#43-5 (7-8), VMW1#43 (Van Stadens Gorge); TFM1#38-68 (42-43) (Thornhill Farms, Matjiesfontein, Vaalkrans and Boxes & Shooks); NFL1#20-8 (11-12) (Nokton Farms); SGP1#14 (3-4), SGP1#14 (3-4) (Gamtoos Pumps & Summit Loerie Pumps).

Reason for shutdowns:

To allow ESKOM to cross municipal lines to upgrade Grassridge – Sunnyside- Melkhout 132kV line .

All installations to be treated as live for the duration of the outage.

Apologies are tendered for any inconvenience caused.

Published: 20 Aug 2020, Resolved: 25 Aug 2020 RESOLVED

Planned water shutdown on Saturday

The Nelson Mandela Bay Municipality would like to inform residents and business owners of a planned water shutdown in Coega, Colchester and Kinkelbos on Saturday, 22 August 2020.

The water will be shutdown to repair a water leak on the main 450 mm water supply pipeline on Neptune Road.

The water will go off around 7am affecting Coega, Colchester and Kinkelbos, it is expected that the supply will be restored later that afternoon.

We apologise for the inconvenience and thank you for your cooperation.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 29 Jul 2020, Resolved: 31 Jul 2020 RESOLVED

PLANNED WATER SHUTDOWN ON THURSDAY

The Nelson Mandela Bay Municipality would like to inform residents of a planned water shutdown on Thursday to allow the Makro store to connect into the existing water network.

During the operation which commence from 8am the City will also carry out some maintenance work.

The work will affect the water supply in Rowallan Park below Baywest turnoff, Kabega, Morningside, Hunters, Parsons Ridge, Francis Evatt Park, Westering, Malabar and Cotswold.

Water tankers will be dispatched and located at:

Hunters SuperSpar

MetLife Mall

Linton Spar, and;

Malabar Community Hall.

We apologise for the inconvenience and thank you for your cooperation.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 22 Jul 2020, Resolved: 24 Jul 2020 RESOLVED

Planned Electricity Shutdown

Date: Thursday, 23 July 2020 (Weather permitting)

Time: 08:30 - 19:30

Affected areas:

Morenstondt Complex and Humewood Villas, Forest Hill

Please treat all installations as LIVE.
Electricity Call Center: 041 506 5595

Published: 17 Jul 2020, Resolved: 28 Aug 2020 RESOLVED

IVR systems and Accounts Call Centre on tel 041-506 5555 is operational as well as the following 3 x Customer Care Centres:

Business hours 8:00 to 15:30, Monday to Friday

(1) Mafana Sekhaya Gqobose (Old City Treasurer) , Govan Mbeki Avenue

(2) Korsten office (opposite Livingstone Hospital)

(3) Uitenhage office (at Uitenhage City Hall)

Published: 16 Jul 2020, Resolved: 21 Jul 2020 RESOLVED

Planned water shutdown in Cotswold on Friday

The Nelson Mandela Bay Municipality would like to inform residents of a planned water shutdown in Cotswold on Friday, 17 July 2020.

The operations forms part of the City’s war on leaks programme in an effort to save water. Maintenance work will be done on the inlet supply to the network and as a result residents are advised of the water shutdown which will commence from 9am until 2pm on Friday.

Water tankers will be distributed around Cotwold and stationed at:

Julane complex in Rowallan Park

Hunters Spar

Sherwood Spar

Malabar Ext 6

Framesby/Sunridge

We apologise for the inconvenience.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 15 Jul 2020, Resolved: 28 Aug 2020 RESOLVED

Message from the Electricity Department regarding Loadshedding:

"When a group / area has been switched off for loadshedding, customer are reminded to switch off their major appliances, ie stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current causing a high demand on the electricity network. This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages. Customers are advised to switch on their appliances one by one, allowing a few minutes' intervals in between. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding."

Published: 07 Jul 2020, Resolved: 10 Jul 2020 RESOLVED

Planned water shutdown in Markman

Nelson Mandela Bay Municipality would like to alert businesses in Markman about a planned water shutdown on Thursday, 9 July 2020.

A valve replacement will be done on Studebaker Street and Chevrolet Street. The water will go off from 8am and is expected to be restored later during the day.

We apologise for the inconvenience.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 01 Jul 2020, Resolved: 02 Jul 2020 RESOLVED

Planned  water shutdown on Thursday

Nelson Mandela Bay Municipality would like to inform residents about a planned water shutdown on Thursday, 2 July 2020 in Summerstrand. This is to enable the Nelson Mandela University contractor to tie in the new 450 main pipe that was rerouted to make way for new student accommodation. The water will go off in the morning around 7am and is expected to be restored around 5pm on the same day.

Areas that will be affected will be:

Council for Scientific and Industrial Research (CSRI)

Wool Testing Bureau

Sanlam Student Village

Cheshire Homes and

Nelson Mandela University.

Water tankers will be arranged and stationed at the Cheshire Old Home and Sanlam Student Village. Another water tanker will be on standby during the day to assist with the water outage. We apologise for the inconvenience pending this critical work.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 30 Jun 2020, Resolved: 06 Jul 2020 RESOLVED

The GIS servers will be undergoing maintenance from Thursday, 2 July 2020 at 16h00 up to and including Monday, 6 July 2020 at 12h00. 

The systems affected include CorpGIS, ArcMap and the external GIS Website.

Published: 30 Jun 2020, Resolved: 10 Jul 2020 RESOLVED

Korsten Traffic center is closed due to a staff member tested positive for Covid-19. All staff members are now in quarantine.  The center will be reopened on 9 July 2020.

Please click on the link here, to validate and check your driver's license card

Published: 23 Jun 2020, Resolved: 25 Jun 2020 RESOLVED

PLANNED WATER SHUTDOWN

Nelson Mandela Bay Municipality would like to inform residents of a planned water shutdown on Wednesday, 24 June 2020.

The shutdown will be implemented from 5pm to carry out maintenance work.

Areas affected will be:

Korsten

Sidwell

Ferguson

Holland Park

Neave Industrial

Businesses that operate 24 hours a day will also be affected. The water will be restored in the early hours on Thursday, 25 June 2020. We apologise for the inconvenience.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 22 Jun 2020, Resolved: 17 Jul 2020 RESOLVED

Please be advised that the following offices are currently down and will be till further notice.

UITENHAGE TOWN HALLSELLICK STREET -Supply Chain Office
These offices do not have network connectivity due to faulty network equipment.

This affects connectivity to user Data and Cisco Telephony.

Published: 19 Jun 2020, Resolved: 30 Jun 2020 RESOLVED

PLEASE NOTE THAT ALL IVR SERVICES ARE STILL DOWN

(Aircon repairs are underway)

The following services are NOT available:

  • Accounts Call Centre on tel 041-506 5555
  • Pay by phone (NMBM app)
  • Purchase electricity by phone (NMBM app)
  • Submitting of meter readings
  • Obtaining statements from the automated service desk by utilising your pin

Alternatives:

  • Purchase pre-paid electricity via WireIt (register on www.wireit.co.za) or utilise any of the 120 pre-paid sale vendors in the city
  • Email queries to customercare@mandelametro.gov.za (queries only, not statement requests).
  • For IVR queries email: ivrhelp@mandelametro.gov.za
  • Email proof of payments to cashall9@mandelametro.gov.za
  • Email readings to mreader@mandelametro.gov.za
  • Email request for copy statements to statement@mandelametro.gov.za (statement request only, not queries)

Published: 19 Jun 2020, Resolved: 25 Jun 2020 RESOLVED

2017/18 - 2020/22  IDP & Budget 

NMB residents can tune into KQ FM (970) to listen to the reading of the Integrated Development Plan and Budget for their relevant wards:

Friday, 19 June 2020,  17:00 - 18:00

Cluster: Alex Matikinca (Wards 23, 54, 55, 56, 57, 58, 59 & 60)

Monday, 22 June 2020, 17:00 - 18:00

Cluster: Champion Galela (Wards 25, 26, 27, 28, 30, 33 & 36)

Tuesday, 23 June 2020, 17:00 - 18:00

Cluster: Zola Nqini (Wards 24, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52 & 53)

Wednesday, 24 June 2020, 17:00 - 18:00

Cluster: Molly Blackburn (Wards 1, 2, 3, 4, 5, 6, 7, 8, 9, 12, 39 & 40)

Thursday, 25 June 2020, 15:00 - 16:00

Cluster: Govan Mbeki (Wards 14, 15, 16, 17, 18, 19, 20, 21, 22 & 24)

Thursday, 25 June 2020, 17 - 18:00

Cluster: Lillian Diedericks (Wards, 7, 10, 11, 13, 29, 31, 32, 34, 35, 37, 38 & 41)

Residents can view the IDP here  and give their input either through the Whatsapp line: +27 62 358 8001 

OR

email to: idp@mandelametro.gov.za

Published: 19 Jun 2020, Resolved: 02 Jul 2020 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

Tuesday, 30 June OR Wednesday, 1 July 2020.

Time: 9:00 - 17:00

Areas affected:

PART OF STEBONEATH & ALL SIDE STREETS & PART OF ARTHUR STREET, SYDENHAM

Published: 12 Jun 2020, Resolved: 17 Jul 2020 RESOLVED

Please note that only the following three (3) Customer Care Centres are now opened to the public from Monday to Friday, 8:00 - 15:30.

1) Mafana Sekhaya Gqobose (old City TREASURER). Govan Mbeki Avenue, Central, Port Elizabeth

2) Korsten office, Abette Street, Korsten (at Traffic Department & Library opposite Livingstone hospital)

3) Uitenhage office, Uitenhage City Hall

The following services are offered there:

  • Assistance to the Poor (ATTP) application & queries
  • Arrangements to repay arrears in terms of Debt Collection policy
  • IVR (automated telephone system) registration
  • Water Rebate application
  • Estate Late project - Free transfer of property for surviving ATTP beneficiaries
  • Property rates rebate applications
  • Property valuation certificate
  • Copies of municipal statements
  • Address changes
  • Account balance enquiries
  • Municipal account payments
  • Pre-paid electricity purchases

Due to the IVR system and Accounts Call Centre being off line as a result of the infrastructure problem,  purchase of pre-paid electricity via the municipal app is not possible.
Customers can however still purchase pre-paid electricity at any of the 120 pre-paid sale vendors in the city or via WireIt.

Published: 12 Jun 2020, Resolved: 19 Jun 2020 RESOLVED

Planned Electricity Maintenance shutdown.

DATE:  WEDNESDAY, 17 JUNE 2020

and

FRIDAY, 19 JUNE 2020

(Weather permitting)

TIME:  09:00 – 17:00

AFFECTED AREAS: PART OF STEBONEATH & ALL SIDE STREETS, AS WELL AS PART OF ARTHUR STREET, SYDENHAM

Published: 11 Jun 2020, Resolved: 19 Jun 2020 RESOLVED

MEDIA ALERT

11 JUNE 2020

UPDATE ON WATER SUPPLY OUTAGES IN UITENHAGE

The Nelson Mandela Bay Municipality would like to ask the residents of Uitenhage affected by the water outages in the area for their patience. Technicians and workers are on site, working around the clock to restore the water supply. The interruption in supply was caused by the burn-out on Sunday of the pump supplying water to reservoirs supplying the higher lying parts of Rosedale, Kabah and Mountain View.

The pump cannot be repaired and needs to be replaced. Unfortunately, a replacement is not locally available and the Municipality it trying to source one elsewhere. This may well cause a delay into next week.

The City has made water tankers available in the affected areas. Affected residents are encouraged to contact Ward 49 Councillor Franay Van De Linde on 082 303 7358 should they require more information concerning the location of the water tankers.

The City has also been experiencing problems with the electricity supply to the pump station that supplies water to the reservoir that supplies Scheepershoogte, Valleisig, Winterhoek Park and the higher lying parts of Van Riebeeckhoogte, Fairbridge Heights, Strelitzia Park and Vanes Estate. The City would like to alert residents that the pump is currently running, but has been the reason for these areas to be without water this week.

Issued by Nelson Mandela Bay Communications Office.

Published: 11 Jun 2020, Resolved: 01 Jul 2020 RESOLVED

NMBM CALL CENTRE CLOSED

The Nelson Mandela Bay Municipality would like to inform residents that the 041 506 5555 accounts call centre is currently closed due to air-conditioning problems.

The problem has been reported to the NMBM IT Department. At this stage, there is no timeframe available for repairs.

Residents are encouraged to e-mail queries to customercare@mandelametro.gov.za

We apologise for any inconvenience caused.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 03 Jun 2020, Resolved: 08 Jun 2020 RESOLVED

WATER INTERRUPTIONS ON THURSDAY

Nelson Mandela Bay Municipality would like to inform residents of an emergency work to be  carried out at the Nooitgedagt Water Treatment Works on Thursday.

The critical work will result in a decreased water supply from the Nooitgedagt Water Treatment Works to the Western areas of NMBM.

The system will be shut down early morning on Thursday,4 June 2020 and will be recharged on the same day, if no unplanned interruptions are experienced.

The following areas will be affected:

  • Rowallan Park
  • Francis Evatt Park
  • Hunters Retreat
  • Bay West
  • Parsonsvlei / Westbrook
  • Morningside
  • Kabega Park
  • Sherwood
  • Westering
  • Cotswold
  • Helenvale
  • Malabar
  • Parts of Schauderville
  • Framesby
  • Sunridge Park
  • Parts of Lorraine
  • Parts of Theescombe
  • Kamma Park

Water tankers will be made available, their positions will be communicated throughout social media and can also be enquired on 0800 20 50 50.

We apologise for the inconvenience.

Published: 26 May 2020, Resolved: 27 May 2020 RESOLVED

At Arlington sub, ADS 11kV OCB tripped affecting ADS (Arlington/ Driftsands), DSK (Driftsands / Schoenmakerskop), DLP (Lovemore Park), Willows. Staff attending to restoration of supply, no timeframe available.

Published: 26 May 2020, Resolved: 26 May 2020 RESOLVED

At Greenbushes sub, GBD and WKK OCBs tripped affecting Greenbushes, Draaifontein, St Albans, Waterkloof areas. Staff attending to restoration of supply, no timeframe available.

Published: 25 May 2020, Resolved: 28 May 2020 RESOLVED

The Nelson Mandela Bay Municipality would like to inform residents that the Service Delivery Call Centre has been temporarily closed. This is after it emerged that staff members came into contact with a person who tested positive for the Corona Virus

Residents are encouraged to send their queries to waterleaks@mandelametro.gov.za or report their queries directly to ward councillors who will then escalate them to the relevant offices for action.

Published: 24 May 2020, Resolved: 24 May 2020 RESOLVED

Northdowns sub will be switched off at 12H00 for emergency work affecting Young Park, Algoa Park, Willard, Cadles, Shatterprufe, Eveready, Gelvan Park, Parkside. Supply to be restored soonest, no timeframe.

Published: 23 May 2020, Resolved: 24 May 2020 RESOLVED

At Struandale sub, Ysterhout Mini OCB tripped affecting a section of Algoa Park and surrounds. Staff attending to restoration of supply, no timeframe available.

Published: 23 May 2020, Resolved: 24 May 2020 RESOLVED

Section of EMV line damaged affecting Missionvale and surrounds. Staff attending to repairs, no timeframe for restoration of supply.

Published: 22 May 2020, Resolved: 23 May 2020 RESOLVED

At Arlington sub, Steve Biko feeder switched off for emergency work to be done, affecting Steve Biko area in Walmer Location. Supply to be restored soonest, no timeframe.

Published: 11 May 2020, Resolved: 14 May 2020 RESOLVED

At Arlington sub, Steve Biko OCB switched off for emergecy work to be done, affecting section of Walmer Location. Supply to be restored soonest, no timeframe

Published: 08 May 2020, Resolved: 11 May 2020 RESOLVED

DSK (Driftsands / Schoenmakerskop) line switched off for emergency repairs. Supply to be restored soonest.

Lost supply on THC (Theescombe) 6kV line. Staff attending to restoration of supply, no timeframe available.

Published: 16 Apr 2020, Resolved: 23 May 2020 RESOLVED

PLEASE NOTE THAT ALL CUSTOMER CARE CENTERS ARE CLOSED UNTIL THE LOCKDOWN HAS BEEN LIFTED.


Published: 17 Mar 2020, Resolved: 18 Mar 2020 RESOLVED

COVID-19 SOUTH AFRICA - INFORMATION 

Emergency Hotline: 0800 029 999

WhatsApp Support Line: 0600-123456

Global Map of Covid-19 infections
Credit: Johns Hopkins University


Published: 12 Mar 2020, Resolved: 15 Mar 2020 RESOLVED

PLANNED POWER OUTAGE:

Date: Saturday, 14 March 2020 (Weather permitting)

Time: 09:00 - 13:00

AFFECTED AREAS:

Carnation avenue, Part of Cassia Drive, Up to and including Cassia Place, Sunridge Park

Please treat all installations as "Live".



Published: 09 Mar 2020, Resolved: 10 Mar 2020 RESOLVED

STAGE 1 loadshedding will be implemented at 09H00.

Stage 1 schedule for today:

  • 09H00-10H30: Group 13
  • 10H00-12H30: Group 14
  • 12H00-14H30: Group 15
  • 14H00-16H30: Group 16
  • 16H00-18H30: Group 17
  • 18H00-20H30: Group 18
  • 20H00-22H30: Group 19
  • 22H00-00H30: Group 1
Published: 06 Mar 2020, Resolved: 09 Mar 2020 RESOLVED
The new Budget & Treasury Customer Care office, situated in the Motherwell Licensing Centre (Thusong), has been open to the public since 3 February 2020.

The following services are offered:

- Assistance to the Poor (ATTP) application & queries
- Arrangements to repay arrears in terms of the Debt Collection policy
- IVR (automated telephone system) registration
- Water Rebate applications
- Estate Late project
- Free transfer of property for surviving ATTP beneficiaries
- Rates rebate applications:
- Sporting body rates rebate applications
- Public benefit organisation rebates/Non-profit organisations
- Agricultural rates
- Pensioners/Disability
- Property valuation certificates
- Copies of municipal statements
- Address changes
- Account balance enquiries

No payments/ cash will be accepted at first, as the vault is still under construction, it is anticipated that construction will be finalised within the next two months.
Published: 02 Mar 2020, Resolved: 06 Mar 2020 RESOLVED
Please note:
NEW load-shedding GROUPS and SCHEDULES implemented. Please click on the Load-Shedding quick link.
Published: 26 Feb 2020, Resolved: 02 Mar 2020 RESOLVED
Please note:
NEW load-shedding GROUPS and SCHEDULES implemented.
Published: 07 Feb 2020, Resolved: 26 Feb 2020 RESOLVED
WATER INTERRUPTION UPDATE - 7 February 2020

Nelson Mandela Bay would like to inform residents and businesses that water situation remains critical and constrained. Most affected areas continue to get intermittent water supply, low pressure and no water.

Please click here to view the full notice of the affected areas and alternatives available.
Published: 30 Jan 2020, Resolved: 31 Jan 2020 RESOLVED
Electricity: Large part of Kamesh and surrounds affected by outage due to fault at Valk substation.
Subs that are off:
1. Spreeu
2. Tech Mini
3. McCarthy
4. Accom
5. Abbot
6. Moffat
Staff attending to the restoration of supply, no timeframe available
Published: 27 Jan 2020, Resolved: 30 Jan 2020 RESOLVED
Electricity: Emergency work will be carried out at Swartkops, Mount Rd and Ditchling sub stations from 15H00 to 18H00. No loss of supply anticipated, however power dips may occur.
Published: 23 Jan 2020, Resolved: 24 Jan 2020 RESOLVED
Please note: The Bid Adjudication Committee meeting scheduled for Friday, 17 January 2020 has been postponed until Friday, 24 January 2020.
 

 

 

 

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