Frequently asked Questions
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Yes, you may. A complainant does not have to provide his/her name, but if we do not at least have a telephone number or an email address, feedback to the complainant will not be possible.

To prevent victimisation, the name of the complainant will not be disclosed to the presumed transgressor. However, should the case go to court, the complainant may be asked to testify.


For further assistance, please contact the

Customer Care Helpline on tel. 041 506 5555 or

e-mail: customercare@mandelametro.gov.za

Municipal by-laws are laws that are passed by the Council of a municipality to regulate the affairs and the services the municipality it provides in its area of jurisdiction. A municipality derives the power to pass by-laws from the Constitution of the Republic of South Africa, 1996, which gives specified powers and competencies to local government (see Part B of Schedule 4 and Part B of Schedule 5). The main function of NMBM by-laws is to ensure that Nelson Mandela Bay is an orderly city to live and work in.

The Customer Care and Revenue Management by-laws regulate the following issues:-

TABLE OF CONTENTS

Section

1. Definitions

2. Scope of By-laws

IMPLEMENTATION AND ENFORCEMENT OF BY-LAWS, AND DELEGATIONS

3. Municipal Manager as responsible officer

4. Delegations

APPLICATION FOR SUPPLY OF MUNICIPAL SERVICES, SERVICE AGREEMENTS, CREDIT SCREENING, DEPOSITS, BILLING, PAYMENT FOR SERVICES SUPPLIED, AND TERMINATION OF SERVICE AGREEMENTS

5. Application for supply of municipal services and service agreements

6. Credit screening

7. Deposits

8. Billing and payment

9. Termination of service agreements

ASSESSMENT RATES

10. Amount due for assessment rates

11. Claim on rental for assessment rates in arrears

12. Liability of directors and members for assessment rates

NON-PAYMENT OF MUNICIPAL ACCOUNTS

13. Arrangement for payments

14. Interest on overdue municipal accounts

15. Debt collection mechanisms

METERING EQUIPMENT AND METERING OF SERVICES

16. General provisions

17. Metering equipment and measuring of consumption

18. Resale of water or electricity

19. Assistance to the poor

MISCELLANEOUS PROVISIONS

20. Council's powers to restrict or disconnect supply of services

21. Tampering, unauthorised connections and reconnections, and improper use

22. Clearance certificate

23. Tenders and grants-in-aid

24. Power of entry and inspection

25. Relaxation, waiver and differentiation of customers

26. Power of Council to recover costs

27. Prima facie evidence

28. Authentication and service of orders, notices and other documents

29. Abandonment of bad debts, and full and final settlement of an account

30. Right of appeal

31. Offences

32. Transitional provision

33. Saving provision

To report a By-law offence, contact the NMBM’s Metro Police.
Tel: 041 508 5501  email: mtrc@mandelametro.gov.za

You can view all NMBM’s policies and By-Laws on the public website at www.nelsonmandelabay.gov.za

Go to either the Document Library - Category: By-Laws or Council - By-Laws

 

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