Frequently asked Questions
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No, the consumer cannot choose a pin number.  The computer randomly selects a computer-generated number. Also, the pin number is stored in the Billing System in a secured encrypted format. 

Yes, the IVR service can operate anywhere in the world because it’s an application that can be downloaded on any android phone.

Yes, but only if the owner gives him/her a Power of Attorney document and a certified copy of the owner’s ID.

Yes, but only the account balance can be requested by phoning 041 506 5533.

Consumers with more than one water or electricity meter route number can unfortunately not register for IVR meter–related services, but they can register to have their statements e-mailed or faxed.

All services offered by IVR require a pin number except for the e-mailing and faxing of statements. The pay-by-phone and voluntary meter readings service gets issued with a pin number to ensure confidentiality.  This pin no. can be changed anytime either via online (yourself) or by requesting a new one to be reprinted.

The various methods are listed below:-

1.   Online registration

2.  IVR Registration Form obtainable via multiple venues of Customer Care Offices

3.  Contacting the Call Centre on telephone 041-506 5555

4.  Requesting documentation via the IVR Help Desk menu on 041 -506 5518

SMS template for faxed statement to 31151 or phone 041 506 5518

Acc 600000000000 fax 0410000000

Registered pay by phone only

BALANCE ENQUIRY

Acc 600000000000 bal

Steps to follow:

Type Acc, leave a space, type in your 12 digit municipal account number without leaving any spaces between the digits, and then leave a space after the 12 digit municipal account number and type in bal

 

Sms template below to 31151 or phone in to 041-506 5528

Water Entry

Acc 600000000000 mtr w 123456789

Electricity

Acc 600000000000 mtr e 123456789

To purchase prepaid electricity you can sms 31151 or phone 041 506 5524.

Acc 600000000000 mid 001 pin 00000 amt 1000

Within 30 seconds (on average), you should get an SMS response containing your Token Number, Receipt No and Amount spent. If you do not receive a response please phone (041) 506 5524 and verify the last transaction or token purchased.

An audit is carried out by the meter reading officials when they take actual readings in May and November of a year.

There is no limit to the number of meters that can be registered on the IVR system.

Currently NMBM does not charge for any IVR services offered, but it costs the customer banking fees where such transactions are generated ( e.g.  pay-by-phone).

Yes, they may submit a reading without being registered it is called auto meter reading. They can phone 041 506 5528.

No, they cannot submit voluntary readings via e-mail or phone to a call centre agent. They must sms their readings to 31151 or phone to number 041- 506 5528.

 

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