IVR- Account Services

Report Municipal Account related errors


Please note: The IVR accounts application and Customer Care Helpline, Tel: 041 506 5555 is still down. We are fully aware of the frustrations and assure you that all efforts are being made to restore this platform ASAP.  

Please make use of the alternative options below:

PURCHASE ELECTRICITY
Purchase at any vendor or use the Wire-It platform. 
Click here to view how.

ACCOUNT ENQUIRIES
Send an email to Customer Care:  customercare@mandelametro.gov.za
Though we are experiencing a high influx of emails, additional staff has been allocated and all emails will be responded to within 5 working days. 
Urgent copies of statements can be obtained in person at any Customer Care walk-in center.

ELECTRICITY METER READINGS ONLY

By Phone:

041 506 5280
041 506 7256
041 506 5254
041 506 1876
041 506 5282
041 506 5259

Or email: