Notice Board:

ESKOM implemented STAGE 2 Loadshedding from 09H00 to 23H00

PLANNED ELECTRICITY MAINTENANCE/REPAIRS SHUT DOWN:

Shutdown 2: Friday, 25 October 2019 (alternatively 26 October 2019)
Where: Lorraine substation. - Time: 06H00 - 18H00 

All areas fed from Lorraine substation will be affected: Brymore, Glenroy park, Goldwater, Greenshields Park, Hancorn, Heatherbank, Kragga Kamma Park,Kamma Park, Lorraine, Lorraine Manor, Lovemore Heights, Lovemore Park, Miramar, Overbaakens, Pinelands, Pine Grove, Southmeed, Salisbur, Springfield, Theesecome, Vikingvale, Willoglen
Weybridge park, Woodlands, Walmer heights, Walmerdowns

All supplies to be treated as live for the duration of the outage.

  Customer Care Centres

Nelson Mandela Bay Municipality

CUSTOMER CARE TELEPHONE HELP-LINE

OPERATING HOURS: 8:00-16:30 (Monday to Friday) 

Tel: 041-506 5555 - Fax: 041-506 1304
This line only deals with municipal account related queries – not water or electricity complaints. 
 
For  water complaints contact tel: 0800 20 50 50
For electricity faults contact tel: 041-506 5595 

CUSTOMER CARE OFFICES

OFFICE HOURS 8:00 – 15:30 (Monday to Friday)

CUSTOMER CARE CENTRE

ADDRESS

Mfanasekhaya Gqobose Building

Govan Mbeki Avenue, Central

KwaNobuhle Office

Ponana Tini Road (next to the Fire Station)

Uitenhage Office

Town Hall Building, Uitenhage

Walmer Office

Heugh Road, Sixth Avenue
(opposite the Checkers Shopping Mall)

Cleary Park Office

Cleary Park Shopping Centre

Despatch Office

Main Road, Despatch

Korsten Office

Ablett Road (opposite the
Livingstone Hospital)

Kwa-Magxaki Office

Ralo  Street (off Uitenhage Road)

New Brighton Office

Ntshekisa  Road, New Brighton

Motherwell Office
*Office Hours 08:00 - 16:00
(No receipting facilities)

Thusong Centre, Motherwell

Zwide Office
*Office Hours 08:00 - 16:00
(No receipting facilities)

Johnson Road (next to the Zwide Clinic)























The following services are offered at all the above Customer Care offices:

  1. Assistance to the Poor (ATTP) application & queries
  2. Arrangements to repay arrears in terms of Debt Collection policy
  3. IVR (automated telephone system) registration
  4. Water Rebate application
  5. Estate Late project – Free transfer of property for surviving ATTP beneficiaries
  6. Rates rebate applications:

· Sporting body rates rebate application

· Public benefit organisation rebate/Non profitable organisation

· Agricultural rates

· Pensioners/Disability

  1. Property valuation certificate
  2. Copies of municipal statements
  3. Address changes
  4. Account balance enquiries
  5. Application for consumption (water &/or electricity)
  6. Refund application
  7. Any municipal account related query
  8. Disconnection/ re-connection of water/electricity supply

Customer Care email address: customercare@mandelametro.gov.za  (available 24/7/365)

An automated response will be sent from the Budget and Treasury Directorate’s Customer Care Section to confirm that your e-mail/query has been received and is receiving the necessary attention.

Kindly note that the Customer Care Section of the Budget and Treasury Directorate only attends to municipal account-related queries, but all non-account-related queries will however be forwarded to the relevant Service Directorate for attention. This could potentially result in feedback being delayed.

For tracking purposes you will receive a written confirmation within 10 working days, informing you of the status of the query.




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