Business Help Desk

The Revenue Management and Customer Care Sub-directorate of Budget and Treasury Directorate have established the following sections to assist business:

• Business Help-desk in the Customer Care Section - The purpose of this Help Desk is to provide more efficient service to all businesses within the Nelson Mandela Metro and out-of-town businesses who have accounts with NMBM. This help-desk give assistance with municipal account queries and account-related enquiries

• Business Collection Team in the Debtor Management Section to negotiate affordable re-payment terms for the repayment of arrears owing to NMBM

CONTACT BUSINESS HELP-DESK

Thelma Kolesky : Business Help Desk Consultant 

BUSINESS COLLECTION TEAM

Ms Felicia Noah: Business Collection Team Section-head 

• Re-payment arrangement terms on offer in terms of Council’s approved Debt Collection policy for Business Account holders: 
• Where allowed, the business must convert to a pre-paid metering system (where possible) and the following arrangement may be concluded:
• Arrears up to R50000.00: A down payment of 50%, or such variation approved by the Chief Financial Officer: Budget and Treasury, of the amount in arrears (current account excluded).
• A maximum monthly repayment period of 12 months, with a minimum monthly instalment of R1000.00 per month or three (3) months current account whatever is the greater, plus payment of the current account.
• Arrears exceeding R50000.00: must be referred to the delegated officer (Assistant Director: Debtor Management) for affordable repayment instalments.
• The down-payment indicated above cannot be waivered, but can be negotiated. 

DEPOSIT POLICY FOR BUSINESSES (NON-DOMESTIC CONSUMERS)

 SMALL BUSINESSES 

• Deposit amount between R500 and R10 000.
• 50 % of the deposit required to be paid in cash and the balance in up to twelve equal interest free instalments.
• Deposit will be reviewed every six months to be equal to two an half times the average monthly consumption.

MEDIUM BUSINESSES 

• Deposit between R10 001 and R50 000.
• 60% of the deposit required to be paid in cash and the balance in six equal interest free instalments.
• Deposit will be reviewed every six months to be equal to two an half times the average monthly consumption.

LARGE BUSINESSES 

• Deposit required in excess of R50 000.
• 60% of the required deposit to be paid in cash and the balance in six equal monthly interest free instalments.
• Deposit will be reviewed every six months to be equal to two an half times the average monthly consumption.
• Deposits of current businesses who default will be reviewed every six months to be equal to two an half times the average monthly consumption.

Builders/Plumbers opening an account in their name during construction period - deposit will be reviewed monthly to be equal to two an half times the average monthly consumption: